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4.4
2310 Reviews
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"[Customer Service] Absolutely horrible customer service!!!!! Tried calling the tech hotline 3 times..." 2d ago
4.4
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"So far so good. Value for money. Ease of set up. Customer..." 3m ago
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128 Reviews
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"THE WORST broadband service I have ever used in my life. Almost..." 1mth ago
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"Absolutely awful with false advertising. I was previously on SingTel’s 1Gbps plan..." 5mth ago
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"Not as stable a other main telco..DC quite often. Sign-up offer is..." 3mth ago
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"How is anyone giving this company a 5 star is beyond me...." 3w ago
Looking for a home fibre broadband plan but don't know where to start? There are many things to consider when getting a home broadband connection to get the most value out of the monthly bills you fork out just to stay connected to the internet - all to avoid over-paying or becoming annoyed because of insufficient performance.
Besides our mobile phones, broadband internet is probably the next thing we cannot live without since it provides data and internet access. Broadband internet commonly refers to high-speed internet access that removes the need for traditional dial-up access. Internet speed refers to the maximum rate you can transmit data, usually measured as megabits per second (Mbps). On the other hand, bandwidth refers to the maximum amount of data your internet can manage. It is also measured as Mbps.
One of the most common broadband plans you can get in Singapore is fibre broadband, which gives the fastest internet speed and most uninterrupted connection. Here are the six main Internet Service Providers (ISP) in the Singapore market today:
Fibre broadband is without question the better option that provides improved performance in connectivity with better internet speed than the normal broadband. This is due to the fibre optic cables that are used to transmit data as opposed to the copper circuits that are used in normal broadband.
To utilise fibre broadband in the comfort of your home, you will need to ensure that:
For homes that do not have a TP, it is necessary to establish a TP in your home before you can enjoy fibre broadband service. This is usually the case for those who have moved to a new home. A TP is a small wall-mounted box where NetLink Trust will terminate the optical fibre in your home. As of 2013, TP must be installed by the building developer or owner during construction.
If you are moving to a new home, you are allowed to transfer your fibre subscription to your new home. You must contact your provider of choice and inform them of your request to transfer your subscription. NLT will proceed with the transfer at a chargeable fee once your service provider informs them of your transfer request.
NLT will need to activate your TP once installed before your chosen service provider can install and activate the broadband plan of your choice. Again, this is only applicable to new users who have recently moved.
Here are the fees charged, based on your residential type:
Fees | HDB/Condominiums | Landed Property |
---|---|---|
NetLink Trust (NLT) Service Installation | $160.50 | $288.90 |
NLT Activation | $56.71 | $56.71 |
Relocation, Repair, Replacement, and Removal | $160.50 | $288.90 |
Fees chargeable that you need to take into consideration based on the type of housing you reside in
The process of setting up your modem and router is often advertised as ONT activation on brochures and websites of your ISP. In simpler terms, this is also commonly referred to as service activation. ONT activation is typically chargeable by your ISP.
Home Fibre Broadband Provider | 12-Months Plan | 24-Months Plan | No Contract Plan | Sign-Up and Installation Fees |
---|---|---|---|---|
M1 | 500Mbps: $39.90 1Gbps: $49.90 1Gbps with Router (GamePRO): $52 2 x 1Gbps with Router/Mesh: $59.90 | 500Mbps: $29.90 | None | Registration: $58.85 ONT Activation: $90.00 Optical Fibre Termination Point Installation: $160.50 (Condo & HDB) or $288.90 (landed) |
MyRepublic | 1Gbps: $50.99 | 200Mbps: $27.99 1Gbps: $38.99 1Gbps with Router: $41.99/$49.99 1Gbps Google Nest Wi-Fi: $56.99 1Gbps with Mesh: $57.99 1Gbps (Gamer): $50.99 1Gbps with Router (Gamer): $57.99/$63.99 2 x 1Gbps: $51.99 2 x 1Gbps (Gamer): $56.99 2 x 1Gbps Google Nest Wi-Fi: $59.99 2 x 1Gbps with Router: $51.99 2Gbps with Router (Gamer): $65.99 | 1Gbps: $59.99 | Service installation fee: $53.50 (one-time) ONT Activation: $56.71 Optical Fibre Termination Point Installation: $160.50 (Condo & HDB) or $288.90 (landed) (Free for new customers with no prior TP) |
Singtel | None | 1Gbps with Router: $45.90 1Gbps with Mesh: $54.90 2Gbps with Mesh: $64.90 1+1 Gbps with Router (Gamer): $64.90 10Gbps with Mesh: $169 2Gbps with Mesh (Home Priority): $88 2Gbps with Mesh (Home Priority Plus): $128 | None | Registration: $53.50 (one-time) ONT Activation: $56.71 (Free till 31 Mar 2022) Optical Fibre Termination Point Installation: $160.50 (Condo & HDB) or $288.90 (landed) |
StarHub | 1Gbps with Router: $49.90 | 500Mbps: $29.90 1Gbps with Router: $45.90 2Gbps with Router: $62.90 | None | Registration: None ONT Activation: $56.71 Optical Fibre Termination Point Installation: $160.50 (Condo & HDB) or $288.90 (landed) |
ViewQwest | None | 500Mbps: $29.90 1Gbps: $36.99 1Gbps with Mesh: $59.90/$69.90 1Gbps (Gamer): $52.90 2 Gbps: $48.90 2Gbps (Gamer): $64.90 2Gbps with Router: $44.90 | None | Registration: $53.50 (one-time) ONT Activation: $56.71 Optical Fibre Termination Point Installation: $160.50 (Condo & HDB) or $288.90 (landed) |
WhizComms | 300Mbps: $3 1Gbps: $40 1Gbps with Router: $47 | 300Mbps: $26.90 1Gbps: $34.90 1Gbps with Router: $40.90 1Gbps with Mesh: $49.90/$56.90 | None | Service activation fee: $53.50 (one-time) ONT Activation: $56.71 Optical Fibre Termination Point Installation: $160.50 (Condo & HDB) or $288.90 (landed) |
Compare the best broadband plans in Singapore between providers
Here are some recommendations for the best and most suitable broadband plans depending on your internet usage habits.
Ideal For | Broadband Plan Type | Plan Features | Additional Fees |
---|---|---|---|
Regular home usage |
| Customers with no TP:
| |
Gamers |
|
(Customers with no TP:
| |
Heavy users |
| (Customers with no TP:
| |
Lite users |
|
(Customers with no TP:
| |
No contract |
|
(Customers with no TP:
|
Find out which broadband plan is ideal for you to enjoy the best value
Broadband Plan Type | Cheapest Broadband Provider | Price |
---|---|---|
12 Months | M1 500Mbps Fibre Broadband Plan | $49.90 |
24 Months | M1 500Mbps Fibre Broadband Plan Starhub 500Mbps Fibre Broadband Plan | $29.90 |
No Contract | MyRepublic 1Gbps Fibre Broadband Plan. | $59.90 |
No contract broadband plans are suitable for users who value flexibility that is afforded to them. Users are able to cancel and sign up for a new broadband plan as and when they like without being charged a cancellation fee. Cases where this might be helpful is if a user is unsure of when they might have to move accommodations or if a user is simply just unsure of which fibre broadband plan suits their needs in terms of pricing and performance.
This factor takes into account how much speed and bandwidth you will need. A good gauge would be to factor in the number of household members in your home and their internet usage needs. For example, a tech-savvy household with multiple members who need to engage in bandwidth-intensive activity, such as gaming, big file downloads, and video streaming, will likely require higher speed and bandwidth.
Broadband plans are generally offered in contract periods of 12 or 24 months. Currently, MyRepublic is the only provider that offers a no contract plan at $59.99 for 1Gbps, although you will need to pay a $48.15 cancellation fee if you terminate within the first three months.
Broadband plans offer plans that come with 300Mbps, 500Mbps, 1Gbps, and 2Gbps speeds.
Before you eventually sign the dotted line on the broadband contract, you should definitely look out for promotions available that help you reduce your costs even further. These promotions could come in the form of broadband credit card promotions, broadband bills waiver, free homeline call minutes, free installation and more. The broadband scene in Singapore is highly competitive and thus providers are always looking for an edge over the competition and sometimes these materialize in the form of promotions and discounts
If you are observant, you would have noticed that IPS's 1Gbps broadband plans seem to be the most common broadband speed. However, did you know that most may not need 1Gbps broadband speed?
If you are observant, you would have noticed that IPS's 1Gbps broadband plans seem to be the most common broadband speed. However, did you know that most may not need 1Gbps broadband speed?
If reducing the cost of your bills is your priority, opting for a 500Mbps plan may be a good place to start. You may be surprised by how much you can save!
Here are three guides to understanding fibre broadband and how to purchase the best plan for your needs:
Fibre broadband provides much faster and smoother internet speeds. This is especially ideal for those who work from home as they require uninterrupted and fast internet for smooth video conferencing or file transfers. Gamers will also benefit from faster internet speed due to the low ping/latency.
To ensure your home is ready to install a broadband plan, you must ensure that your area has the required fibre infrastructure and a Fibre Termination Point (TP) already installed on your premises. If your premises does not have the Netlink Trust Fibre TP, then your internet service provider will assist in arranging for the installation. Users have to also be aware that in most cases, the router does not come free and it will have to be paid for unlike for the 12 months or 24 months plan where the router is complimentary.
No, you can use your existing WiFi Router; however, to get the most out of the speed a fibre broadband connection offers, you might need to switch to a router with higher performance.
Fibre broadband plans in Singapore are typically unlimited.
Yes, it is possible to have multiple broadband plans. This can be done because the NetLink Trust Termination Point typically has 2 ports allowing 2 separate fibre broadband services to run simultaneously.
Based on typical household internet usage behaviour, which mostly involves the use of broadband for video streaming, internet surfing, smart home devices and gaming, 500Mbs might be too much. 200Mbps should satisfy the typical household internet usage needs.
There are several factors that you need to consider when choosing a fibre broadband plan. These include your household internet usage habits, the network speed you want to achieve, and the subscription cost. All these are to ensure that you maximize the amount you pay every month and don't end up paying more for something you don't need or something that is not up to your performance standards.
Singapore's fastest internet speed has been clocked at 783.63 Mbps and 818.31 for the median top download and upload speed.
The main difference between a fibre and a broadband connection is that for a fibre connection, the fibre pipeline belongs solely to your household and is not shared with anyone else, while a broadband connection uses shared infrastructure to transmit data.
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