Singtel Broadband

Plans (5)

Details

• LD

  LER DAVID

  Level 3. Wonderkid

  Updated 3w ago

  [Customer Service] Very experienced and waste no time on renewing contract. [Others] The broadband connectivity and speed is very slow

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• 

  Shaun Foo

  Level 2. Rookie

  Updated on 19 Nov 2020

  Purchased

  Singtel 1Gbps with WiFi Mesh

  [Connectivity and Speed] I will let the facts speak for themselves. I was in a Zoom call with a relatively remote part of Cambodia. Their connection from an unknown Cambodian ISP was stable. My Singnet connection was intermittent. I know because the Zoom notification said so. I got logged out of Zoom. I restarted my system. 10 minutes later, the intermittent problem happened again. And I got logged out. Again. *Slow clap PS. This is not an isolated incident. It had happened with other meetings before.

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• DC

  Disappointed Customer

  Level 2. Rookie

  Updated on 31 Oct 2020

  Purchased

  Singtel 1Gbps with WiFi Mesh

  I have been using Singtel for almost a decade now. The internet connection has been deteriorating over the past few years, especially from 2019-2020. Wi-Fi Connection: This. The connection used to be superb and I was able to walk around my home and still remain connected to the network. However, right now I would just get disconnected from the WiFi network just by going to the kitchen (and the WiFi modem is just next to the kitchen, which is located in my living room). It did not really hinder me at first, but it started to get annoying as the speed of the WiFi also became slower and slower(I was getting around 30-50mbps for both my download and upload speed, which was a huge decrease from my 100+ Mbps in the past). So this was when I bought the WiFi mesh so that I would get more WiFi coverage around my house. At first, everything seemed normal and I was able to remain connected to the WiFi whenever I'm not near the modem or mesh. But as time progresses, the WiFi signal and speed started to deteriorate badly. The same issues started to resurface again, for instance, my Mbps becoming ridiculously low and losing connection all of a sudden. So I figured that this was the last straw and decided to call their customer service. Customer Service: Overall, my experience with Singtel's customer service has been a pleasant one. The service providers were polite, patient, and were able to answer my queries. However, whenever I called them regarding my WiFi speed (and I've already called them NUMEROUS times regarding these problems), connectivity, or mesh problems, they would constantly give the same reply which was to "restart my router or mesh", or they would perform some system check on their end. The outcome would be slightly noticeable (WiFi connection maybe became faster a bit?), but then a couple of hours later become crappy again. I do appreciate their professionalism when attending to customers, but I feel like perhaps their methods of resolving these issues could be more effective? Conclusion: Honestly, I would rather change service providers at this point if not for the 2-year contract. For those considering if they should choose Singtel as their internet service provider, I would strongly suggest they consider some other choices as Singtel's performance may not be as good or consistent as it was last time, and you may or may not have a crappy experience. So until they decide to actually improve their services, I would say have Singtel as like your 3rd or 4th choice lol. PLEASE do also note that this is just my experience with Singtel and it DOES NOT apply to all of their customers. Good day everyone.

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  VH

  Vivian H

  04 Nov 2020

  Same here, but the reply to me was theirs is the best network in Singapore

  

  Shaun Foo

  19 Nov 2020

  Best network in Singapore? Like how Trump is the best US President?

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  Lim Zu Zheng

  Level 2. Rookie

  Updated on 24 Oct 2020

  Purchased

  Singtel 1Gbps with WiFi Mesh

  [Connectivity and Speed]Connection like sh!t cannot even play my game properly . Highly recommend not to sign with them.

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  Jiayee

  

  Top Contributor (Dec)

  Level 8. Wizard

  Updated on 11 Oct 2020

  My husband lives in the east and uses Singtel's broadband. I'm not sure which plan it is, but he is usually the one who disconnects and we often have to restart our game because of this issue. I'm not even using a high-end plan (mine is StarHub 1Gbps) and things work out for me most of the time.

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