Singtel Broadband Reviews and Comparison - Seedly
Seedly logo
Seedly logo
 

Singtel Broadband

  • Overview
  • Reviews (79)
  • Questions (0)
  • More Details
Broadband/Singtel Broadband
Broadband/Singtel Broadband
3.1
79 reviews
Visit Site
claimed

Unclaimed

This product has not been claimed by the company yet.

USER RATINGS

Customer Support

3.2

Connectivity

3.0

Ease of set up

3.5

Plans (5)

Slide 1 of 5
  • Singtel 1Gbps Fibre Broadband

    24m

    CONTRACT LENGTH

    $42.90/mth

    PRICE

  • Singtel 1Gbps with WiFi Mesh

    24m

    CONTRACT LENGTH

    $49.90/mth

    PRICE

  • Singtel 2Gbps with WiFi Mesh

    24m

    CONTRACT LENGTH

    $61.16/mth

    PRICE

  • Singtel 1+1Gbps Gamer Bundle

    24m

    CONTRACT LENGTH

    $61.16/mth

    PRICE

  • Singtel 10Gbps with WiFi Mesh

    24m

    CONTRACT LENGTH

    $189.00/mth

    PRICE

Singtel 1Gbps Fibre Broadband

24m

CONTRACT LENGTH

$42.90/mth

PRICE

Details

Singtel Broadband Review 2021

Singtel only offers 24-months home broadband plans of high speeds from 1 Gbps to 10 Gbps, with prices ranging from $43.90 to $169 per month. They also have a gaming centric broadband bundle, the 1+1 Gbps Gamer bundle at $64.9 per month. Singtel's plans are often heavily incentivised with free add-ons, with relatively acceptable broadband speed and connectivity. However, many users have mentioned that the provider has disappointing customer service and some disrupted connectivity.

Read More about Singtel Broadband
Reviews (79)

3.1

79 Reviews

  • 5
    13
  • 4
    26
  • 3
    14
  • 2
    11
  • 1
    15

Read Review About...

Most HelpfulMost RecentLow to HighHigh to Low
  • [Customer Service] Very experienced and waste no time on renewing contract. [Others] The broadband connectivity and speed is very slow

    0

    Post
    Updated on 19 Nov 2020

    Purchased

    Singtel 1Gbps with WiFi Mesh

    [Connectivity and Speed] I will let the facts speak for themselves. I was in a Zoom call with a relatively remote part of Cambodia. Their connection from an unknown Cambodian ISP was stable. My Singnet connection was intermittent. I know because the Zoom notification said so. I got logged out of Zoom. I restarted my system. 10 minutes later, the intermittent problem happened again. And I got logged out. Again. *Slow clap PS. This is not an isolated incident. It had happened with other meetings before.

    0

    Post
    Updated on 31 Oct 2020

    Purchased

    Singtel 1Gbps with WiFi Mesh

    I have been using Singtel for almost a decade now. The internet connection has been deteriorating over the past few years, especially from 2019-2020. Wi-Fi Connection: This. The connection used to be superb and I was able to walk around my home and still remain connected to the network. However, right now I would just get disconnected from the WiFi network just by going to the kitchen (and the WiFi modem is just next to the kitchen, which is located in my living room). It did not really hinder me at first, but it started to get annoying as the speed of the WiFi also became slower and slower(I was getting around 30-50mbps for both my download and upload speed, which was a huge decrease from my 100+ Mbps in the past). So this was when I bought the WiFi mesh so that I would get more WiFi coverage around my house. At first, everything seemed normal and I was able to remain connected to the WiFi whenever I'm not near the modem or mesh. But as time progresses, the WiFi signal and speed started to deteriorate badly. The same issues started to resurface again, for instance, my Mbps becoming ridiculously low and losing connection all of a sudden. So I figured that this was the last straw and decided to call their customer service. Customer Service: Overall, my experience with Singtel's customer service has been a pleasant one. The service providers were polite, patient, and were able to answer my queries. However, whenever I called them regarding my WiFi speed (and I've already called them NUMEROUS times regarding these problems), connectivity, or mesh problems, they would constantly give the same reply which was to "restart my router or mesh", or they would perform some system check on their end. The outcome would be slightly noticeable (WiFi connection maybe became faster a bit?), but then a couple of hours later become crappy again. I do appreciate their professionalism when attending to customers, but I feel like perhaps their methods of resolving these issues could be more effective? Conclusion: Honestly, I would rather change service providers at this point if not for the 2-year contract. For those considering if they should choose Singtel as their internet service provider, I would strongly suggest they consider some other choices as Singtel's performance may not be as good or consistent as it was last time, and you may or may not have a crappy experience. So until they decide to actually improve their services, I would say have Singtel as like your 3rd or 4th choice lol. PLEASE do also note that this is just my experience with Singtel and it DOES NOT apply to all of their customers. Good day everyone.

    2

    Vivian H

    04 Nov 2020

    Same here, but the reply to me was theirs is the best network in Singapore
    Shaun Foo

    Shaun Foo

    19 Nov 2020

    Best network in Singapore? Like how Trump is the best US President?
    Post
    Updated on 24 Oct 2020

    Purchased

    Singtel 1Gbps with WiFi Mesh

    [Connectivity and Speed]Connection like sh!t cannot even play my game properly . Highly recommend not to sign with them.

    0

    Post
  • My husband lives in the east and uses Singtel's broadband. I'm not sure which plan it is, but he is usually the one who disconnects and we often have to restart our game because of this issue. I'm not even using a high-end plan (mine is StarHub 1Gbps) and things work out for me most of the time.

    0

    Post
Questions (0)
Recent ActivityUnansweredTrendingEditoral

No Question Found.

Types Of Singtel Broadband Plans

Singtel only offers 24-month home broadband plans:

  • 1 Gbps Fibre with Wireless Dual-band AC Router @ $43.90/month
  • 1 Gbps Fibre with WiFi Mesh Bundle (a pair of Askey WiFi Mesh) @ $49.90/month
  • 2 Gbps Fibre with WiFi Mesh Bundle (a pair of AirTies WiFi Mesh) @ $61.90/month
  • 1 + 1 Gbps Fibre Pro Gamer Bundle (includes ASUS RT-AX86U WiFi 6 Gaming Router and wtfast Gamers Private Network service) @ $64.90
  • 10 Gbps Fibre Broadband Bundle @ $169/month

Singtel Plan Name

Price per month

1 Gbps Fibre with Wireless Dual-band AC Router

$43.90

1 Gbps Fibre with WiFi Mesh Bundle

$49.90

2 Gbps Fibre with WiFi Mesh Bundle

$61.90

1 + 1 Gbps Fibre Pro Gamer Bundle with a gaming router and wtfast Gamers Private Network service

$64.90

10 Gbps Fibre Broadband Bundle

$169

Summary of Singtel Broadband Plans

Benefits and Features of Singtel Broadband

  • High-speed plans from 1Gbps to 10 Gbps,
  • A Gaming focused plan - the 1 + 1 Gbps Gamer Bundle with a gaming router and wtfast Gamers Private Network Service.
  • Fast reliable connection
  • Many additional free add-on perks
  • Online Exclusive deals - when you sign up for singtel broadband online, not only do you beat the physical queue, you also get free router installation, free registration and a $6 monthly bill rebate.

Singtel Fibre Broadband 1 Gbps Plans

There are 2 options of 1 Gbps plans :

  • 1 Gbps Fibre with Wireless Dual-band AC Router @ $43.90/month
  • 1 Gbps Fibre with WiFi Mesh Bundle (a pair of Askey WiFi Mesh) @ $49.90/month

Apart from the routers, with these 2 plans you can get:

  • Free installation and registration for new sign-ups worth $145 and $53.50 respectively
  • Fibre Termination Point installation waiver worth up to $160.50
  • 4G Mobile broadband plan of 500MB
  • Home Line
  • 10% off your mobile subscription and
  • Free 6 months of Singtel TV Go

Is Singtel Broadband the best broadband plan in Singapore

Seedly community members like Singtel due to its easy registration and switching from other providers, as well as great perks from Singtel upon signing up. However, many users experience inconsistent connectivity and lacklustre customer service.

Choosing a new broadband provider? Read all about the Best and Cheapest Home Fibre Broadband plans here.

Fees and Charges For Singtel Broadband Plans To Take Note Of

NetLink Trust Installation

  • NetLink Trust Fibre Termination Point Installation Fee: $160.50 (high-rise) or $288.90 (landed)
  • NetLink Trust Service Activation Charge: $56.871 per port
  • Internal cabling charge for every subsequent 5m for $2.14

Other Associated Charges (imposed by NetLink Trust)

  • Re-location, repair, replacement, and removal of Fibre Termination Point: $160.50 (high-rise) or $288.90 (landed)
  • Internal cabling charge: $2.14 per additional 5m

SingNet Installation

  • SingNet Installation Fees: $90 (weekday) or $145 (weekend)
  • Wiring (Cat 5e) charge for first 35m: $80.25
  • Wiring (Cat 5e) charge for subsequent 5m: $10
  • Wiring (Cat 6) charge for first 35m: $100
  • Wiring (Cat 6) charge for subsequent 5m: $15

Other Associated Charges

  • Fibre wiring consultation service: $53.50
  • Configuration of device: $10
  • Service cancellation fee (before installation appointment day): $217.17 (high-rise) or $345.61 (landed)
  • Transfer of ownership: $21.40
  • Onsite maintenance/ assessment charge (other than faults caused by SingNet): $60

Contact Singtel

General Enquiries (8.30am-8.30pm daily)

  • Calling from Singapore: 1688
  • Calling from overseas: (65) 6235 1688

Technical Assistance (24 hours)

  • Calling from Singapore: 1688
  • Calling from overseas: (65) 6235 1688