facebookSingtel Broadband Reviews and Comparison - Seedly

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Broadband/Singtel Broadband
Broadband/Singtel Broadband
3.2
105 reviews
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Summary

Summary of Singtel Broadband 2022

Singtel offers comprehensive fibre broadband plans with high broadband speeds ranging from 1 Gbps to 10 Gbps. While Singtel only offers 24-month contract plans that may lean towards the pricier end, Singtel broadband plans bundle numerous benefits and add-on options for greater customizability.  

Plan Features

Basic Usage Plan

  • Monthly subscription cost: S$45.90
  • Subscription period: 24 months
  • Speed: 1Gbps
  • Service activation fee: Waived for online sign-ups 
  • Additional perks: Singtel GPON Optical Network Router, Wireless dual-band Access Point, 500MB mobile broadband, Home line, and 1-year complimentary Singtel Home Protect 

Extended Wifi Coverage Plan

  • Monthly subscription cost: S$54.90
  • Subscription period: 24 months
  • Speed: 1Gbps
  • Service activation fee: Waived for online sign-ups  
  • Additional perks: Singtel GPON Optical Network Router, Askey Wifi Mesh, 500MB mobile broadband, Home line, and 1-year complimentary Singtel Home Protect 

Homes with Multi-Devices Plan

  • Monthly subscription cost: $59.90
  • Subscription period: 24 months
  • Speed: 2Gbps 
  • Service activation fee: Waived for online sign-ups  
  • Additional perks: Singtel GPON Optical Network Router, Singtel Mesh Extender AC2600, 500MB mobile broadband, Home line, and 1-year complimentary Singtel Home Protect 

Dedicated Gaming Usage Plan

  • Monthly subscription cost: S$63.90
  • Subscription period: 24 months
  • Speed: 1GB (for family usage) + 1Gbps (for gaming) 
  • Service activation fee: Waived for online sign-ups  
  • Additional perks: ASUS RT-AX86U Wifi 6 Gaming Router, wtfast Gamers Private Network service, 500MB mobile broadband, Home line, and 1-year complimentary Singtel Home Protect 

Ultrafast Speeds Wired Connection Plan

  • Monthly subscription cost: S$169.00
  • Subscription period: 24 months
  • Speed:10Gbps
  • Service activation fee: Waived for online sign-ups 
  • Additional perks: Singtel XG-PON Optical Network Router, Singtel Mesh Extender AC600, 500MB mobile broadband, Home line, and 1-year complimentary Singtel Home Protect 
...see more

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Plans (5)

Slide 1 of 5

Singtel 1Gbps Fibre Broadband

24m

CONTRACT LENGTH

$42.90/mth

PRICE

Singtel 1Gbps with WiFi Mesh

24m

CONTRACT LENGTH

$49.90/mth

PRICE

Singtel 1Gbps Fibre Broadband

24m

CONTRACT LENGTH

$42.90/mth

PRICE

Reviews (105)

3.2

105 Reviews

5
17
4
33
3
24
2
11
1
20

Service Rating

Customer Support

3.3

Connectivity

3.2

Ease of set up

3.6
      Posted 20d ago

      Purchased

      Singtel 1Gbps with WiFi Mesh

      Transparent pricing, although it's generally more expensive than other providers. Customer service generally better than the others although you always run a chance of encountering a new staff who may not know how to assist.

      0

      What are your thoughts?

      Posted 17 Jul 2022

      Purchased

      Singtel 1Gbps with WiFi Mesh

      Overall it has been a very very decent experience with Singtel. I signed up for their "rebate", deducting $10 off their $49.90 plan. Thru out the 2 years, there weren't any outages I could remember, the speed was an upgrade from Whizcomms so no complaint. If it weren't for the end of contract, resulting in prices going back up $5, I would have stayed.

      0

      What are your thoughts?

      Posted 15 Jul 2022

      Purchased

      Singtel 1Gbps with WiFi Mesh

      [Connectivity and Speed] It's Singtel. Notorious for having poor connection, downtime etc. It's hard not to miss their constant outages. [Customer Service] It's quite common for telco customer service staff to be slow, unresponsive. Their automated hotline also provides a lot of hurdles before you get connected with a live agent.

      0

      What are your thoughts?

      Posted 03 Jul 2022

      Purchased

      Singtel 1Gbps with WiFi Mesh

      Went to singtel shop in jurong point branch just to terminate my tv due to premier league. Decided to terminate all singtel service including TV, Broadband, Mobile and home line straight away after receiving disgusting service by assistant manager Ron li. He was rude, sassy, bad attitude, and kept escalating the issue by providing sarcastic remarks. Already feedback to all my contacts. Good bye singtel, lets see how many customers you lose this year due to Ron li.

      0

      What are your thoughts?

      Posted 11 May 2022

      Purchased

      Singtel 1Gbps Fibre Broadband

      pls reduce your prices, and stop pressurizing elderly into signing up for promotions that are totally not necessary.

      0

      What are your thoughts?

      Posted 22 Apr 2022

      Purchased

      Singtel 1Gbps with WiFi Mesh

      To be fair i havent use the other broadband long enough to make a comparison, so I might still use this the next time??? dunno yet [Connectivity and Speed] How the wifi mesh works is that.... you will need at least 2 units (white unit) !! BECAUSE the 2 white unit only can talk wirelessly to each other. The white cannot wireless connect straight away to the black... MEANING the 1st white block needs to be connected via a LAN cable to your main router (the big black rectangle block).... then the second unit can be place anywhere else in your house and it will wireless connect to the first one.. haha I hope I'm not confusing anything here. [Others] wireless connection cannot pass through a lift (elevator) [Customer Service] perpetually hard to reach singtel... anyone?

      0

      What are your thoughts?

      Posted 12 Apr 2022

      Purchased

      Singtel 1Gbps with WiFi Mesh

      The internet connection is quite stable. However, it tends to get disconnected at 4am or 3am for a few minutes every few days. Overall speed is still sufficient for my needs.

      0

      What are your thoughts?

      Posted 22 Mar 2022
      Singtel has good connectivity speed. It rarely every goes down. Unlike myrepublic, I doubt that Singtel will go down. My internet right now i down because I am using myrepublic which is very trash

      0

      What are your thoughts?

      Posted 19 Mar 2022

      Purchased

      Singtel 1Gbps with WiFi Mesh

      The speed is not that great, i've been using for a long time, sometimes have connectivity issues, and if i'm in the room, the connection gets weaker...

      0

      What are your thoughts?

      Posted 08 Jan 2022

      Purchased

      Singtel 1Gbps with WiFi Mesh

      It's super fast download speed is easily the best of the SG Telco bunch. The service also boasts of a solid island-wide connectivity, so that you get to enjoy your broadband usage even while commuting to and from work.

      0

      What are your thoughts?

    Discussions (0)

      No Posts Found.

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      Types Of Singtel Broadband Plans

      Singtel only offers 24-month home broadband plans:

      • 1 Gbps Fibre with Wireless Dual-band AC Router @ $43.90/month
      • 1 Gbps Fibre with WiFi Mesh Bundle (a pair of Askey WiFi Mesh) @ $49.90/month
      • 2 Gbps Fibre with WiFi Mesh Bundle (a pair of AirTies WiFi Mesh) @ $61.90/month
      • 1 + 1 Gbps Fibre Pro Gamer Bundle (includes ASUS RT-AX86U WiFi 6 Gaming Router and wtfast Gamers Private Network service) @ $64.90
      • 10 Gbps Fibre Broadband Bundle @ $169/month

      Singtel Plan Name

      Price per month

      1 Gbps Fibre with Wireless Dual-band AC Router

      $43.90

      1 Gbps Fibre with WiFi Mesh Bundle

      $49.90

      2 Gbps Fibre with WiFi Mesh Bundle

      $61.90

      1 + 1 Gbps Fibre Pro Gamer Bundle with a gaming router and wtfast Gamers Private Network service

      $64.90

      10 Gbps Fibre Broadband Bundle

      $169

      Summary of Singtel Broadband Plans

      Benefits and Features of Singtel Broadband

      • High-speed plans from 1Gbps to 10 Gbps,
      • A Gaming focused plan - the 1 + 1 Gbps Gamer Bundle with a gaming router and wtfast Gamers Private Network Service.
      • Fast reliable connection
      • Many additional free add-on perks
      • Online Exclusive deals - when you sign up for singtel broadband online, not only do you beat the physical queue, you also get free router installation, free registration and a $6 monthly bill rebate.

      Singtel Fibre Broadband 1 Gbps Plans

      There are 2 options of 1 Gbps plans :

      • 1 Gbps Fibre with Wireless Dual-band AC Router @ $43.90/month
      • 1 Gbps Fibre with WiFi Mesh Bundle (a pair of Askey WiFi Mesh) @ $49.90/month

      Apart from the routers, with these 2 plans you can get:

      • Free installation and registration for new sign-ups worth $145 and $53.50 respectively
      • Fibre Termination Point installation waiver worth up to $160.50
      • 4G Mobile broadband plan of 500MB
      • Home Line
      • 10% off your mobile subscription and
      • Free 6 months of Singtel TV Go

      Is Singtel Broadband the best broadband plan in Singapore

      Seedly community members like Singtel due to its easy registration and switching from other providers, as well as great perks from Singtel upon signing up. However, many users experience inconsistent connectivity and lacklustre customer service.

      Choosing a new broadband provider? Read all about the Best and Cheapest Home Fibre Broadband plans here.

      Fees and Charges For Singtel Broadband Plans To Take Note Of

      NetLink Trust Installation

      • NetLink Trust Fibre Termination Point Installation Fee: $160.50 (high-rise) or $288.90 (landed)
      • NetLink Trust Service Activation Charge: $56.871 per port
      • Internal cabling charge for every subsequent 5m for $2.14

      Other Associated Charges (imposed by NetLink Trust)

      • Re-location, repair, replacement, and removal of Fibre Termination Point: $160.50 (high-rise) or $288.90 (landed)
      • Internal cabling charge: $2.14 per additional 5m

      SingNet Installation

      • SingNet Installation Fees: $90 (weekday) or $145 (weekend)
      • Wiring (Cat 5e) charge for first 35m: $80.25
      • Wiring (Cat 5e) charge for subsequent 5m: $10
      • Wiring (Cat 6) charge for first 35m: $100
      • Wiring (Cat 6) charge for subsequent 5m: $15

      Other Associated Charges

      • Fibre wiring consultation service: $53.50
      • Configuration of device: $10
      • Service cancellation fee (before installation appointment day): $217.17 (high-rise) or $345.61 (landed)
      • Transfer of ownership: $21.40
      • Onsite maintenance/ assessment charge (other than faults caused by SingNet): $60

      Contact Singtel

      General Enquiries (8.30am-8.30pm daily)

      • Calling from Singapore: 1688
      • Calling from overseas: (65) 6235 1688

      Technical Assistance (24 hours)

      • Calling from Singapore: 1688
      • Calling from overseas: (65) 6235 1688

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

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