WhizComms Broadband

Plans (7)

Details

• 

  Nasrul Mukasim

  Level 2. Rookie

  Updated 2w ago

  Purchased

  WhizComms 1Gbps No Frills Plan - 24 months

  Theyre offering good prices with Singtel's backbone so I can overlook the subpar customer service experience.

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  Helpful •

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  WhizComms Official

  

  2w ago

  Hi Nasrul Mukasim, Thank you for your positive and genuine review. We are happy that we satisfied with our network service. We will continue to improve our customer service experience for you and future users. To do so, we hope that you would kindly leave a brief description along with your billing id for reference and send an email to [email protected] for us to find out more! Thank you for choosing us as your internet provider. Happy Surfing!

  Post

• NT

  Noel Tuan

  Level 2. Rookie

  Updated 2w ago

  Purchased

  WhizComms Wireless Router Plan - 24 months

  Poor Level of Service and Communications I decided to swap providers from Starhub to Whiz Comm because of the promotion for the change of providers. I was reminded by Whiz Comm to not terminate my Starhub service. However, upon the activation of Whiz Comm on the 10th of December, there was no reminder to terminate my Starhub account. I wrongly assumed that similar to a change of mobile providers, that the termination of the old provider would be done by Whiz Comm since one of the questions asked during the sign up of the promotion was to indicate my current broadband provider. It was only in February that I realized that I was still being billed by Starhub that I proceeded to terminate my Starhub account. As a result, I was paying for both Starhub and Whiz Comm till February. If Whiz Comm is not going to assist in the termination of the previous provider, they should send a reminder to the customer to terminate it on their own. This reminder can be done by having their technical person do so during the day of installation, dropping an email or send a sms reminder when the service is activated. All this will be greatly appreciated if the customer somehow misses the fine print of needing to terminate their previous provider on their own. May this message help Whiz Comm serve their customers better and prevent others from making a similar mistake as I.

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  WhizComms Official

  

  2w ago

  Hi Noel Tuan, We sincerely apologies for the inconvenience we have caused. We hope to understand your incident and would like to improve our Standard Operating Protocol for future subscribers. Would you be kind enough to send an email with a brief description along with your billing id for us to investigate further? Thank you for your patience in this matter, We hope to serve you better.

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• KT

  Kimberley Tan

  Level 2. Rookie

  Updated 2w ago

  Purchased

  WhizComms 300Mbps - 12 months

  [Customer Service] [Ease of set up] Very fast response from the chat and simple set up of internet, staff was very helpful. Speed is reliable and fast.

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  Helpful •

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  WhizComms Official

  

  2w ago

  Hi Kimberley Tan, Thank you for your positive and genuine review. We are happy that we satisfied with our service up until this point. We will continue to strive and serve all our customers well. Thank you for choosing us as your internet provider. Happy Surfing!

  Post

• 

  Abigail Teh

  Level 2. Rookie

  Updated 2w ago

  Purchased

  WhizComms 300Mbps - 24 months

  2 years in with Whizcomms on the 300mbps plan. Was told the speed would go up to 500mbps but they did not inform me the 500mbps speed is only possible with LAN cable. So that's a little disappointing. Internet connection and stability is acceptable, had less than 5 occasions of disruption throughout the 24 months. Sometimes it just takes with a simple reset but there was once I had to reach out to the CS for a thorough troubleshooting. Recently I also requested to temporary suspend my contract as I will be away from Singapore for a long time. However, this option was not possible. Will be great if whizcomms could offer such thing to end user.

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  Helpful •

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  WhizComms Official

  

  2w ago

  Hi Abigail Teh, Thank you for your positive and genuine review. Our speed is promised up until our ONR, once it bypasses your router we are unable to promise a 400+ mbps speed connection. If you would like, we will be willing to investigate further to assist you in improving and optimizing your network. We apologies for the inconvenience caused by our Standard Operating Protocol. Would you kindly leave a brief description along with your billing id for reference and send an email to [email protected] for us to find out more! Thank you for choosing us as your internet provider. Happy Surfing!

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• KT

  Kevin Tam

  Level 2. Rookie

  Updated 2w ago

  Purchased

  WhizComms 300Mbps - 12 months

  Super! Forget singtel, this is much better at half the price! And the best of all is that you can get rid of the feeling that you are being ripped off by a GIC.

  1

  Helpful •

  0

  

  WhizComms Official

  

  2w ago

  Hi Kevin Tam, Thank you for your positive and genuine review. We are happy that we satisfied with our network service. We will continue to strive and serve you well . Thank you for choosing us as your internet provider. Happy Surfing!

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