StarHub Broadband Reviews and Comparison - Seedly
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StarHub Broadband

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  • Reviews (66)
  • Questions (0)
  • More Details
Broadband/StarHub Broadband
Broadband/StarHub Broadband
3.5
66 reviews

Unclaimed

This product has not been claimed by the company yet.

USER RATINGS

Customer Support

3.0

Connectivity

2.9

Ease of set up

3.7

Plans (5)

Slide 1 of 5
  • Starhub 1Gbps Fibre Broadband - 24m

    24m
    CONTRACT LENGTH
    $39.90/mth
    PRICE
  • Starhub 500Mbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $29.90/mth
    PRICE
  • Starhub Turbo Gamer

    24m
    CONTRACT LENGTH
    $62.90/mth
    PRICE
  • Starhub 2Gbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $62.90/mth
    PRICE
  • Starhub 1Gbps Fibre Broadband - 12m

    24m
    CONTRACT LENGTH
    $49.90/mth
    PRICE

    Starhub 1Gbps Fibre Broadband - 24m

    24m
    CONTRACT LENGTH
    $39.90/mth
    PRICE

Details

StarHub Broadband Review 2020

Starhub fibre broadband offers 4 types of plans - 500 Mbps, 1 Gbps, regular 2 Gbps, and a Turbo Gamer 2 Gbps plan. All of which are 24-months contract except for the 1 Gbps where plan that has a choice of both 24-month or 12-month. Starhub Fibre Broadband's plans are affordable, with the 1 Gbps plan at $39.90 per month for 24 months. Starhub has a rating of 3.5 out of 5 stars on Seedly Reviews, with many of our community members citing possible improvements to connectivity as well as tech and customer support.

Read More about StarHub Broadband
Reviews (66)

3.5

66 Reviews

  • 5
    17
  • 4
    23
  • 3
    11
  • 2
    3
  • 1
    12

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Most HelpfulMost RecentLow to HighHigh to Low
  • Updated 2w ago

    Purchased

    Starhub 1Gbps Fibre Broadband - 24m

    I live in the northeast. The network is usually decent. It used to disconnect at 11 pm every night for me but I don't think it's happening anymore. When people started working from home, the network was slow and really got on my nerves. Now, it isn't that bad. On the other hand, there will be random but rare afternoons where the network feels sluggish. Sometimes, changing band (from 5GHz to 2.4Ghz) helps.
    0 comments
    1
    Post
  • Updated 4w ago

    Purchased

    Starhub 1Gbps Fibre Broadband - 24m

    [Customer Service] Seriously I don't know what's wrong with Starhub's servicing team. This is my first time applying Starhub broadband service and the experience was super horrible. I applied it online. Day 1: Technician came to my home and he said my fiber point is on top of ceiling, so he couldn't do anything. Then he just left like that. Customer service called me to explain to me on the situation where I need change the fiber point location. I said I am ok and what I need to do. He said that I need Letter of Authorization (LOA) from owner since I am renting the unit and he also explained the charges. I forgot to ask him how I pass the LOA, so I called back 1633. I reached customer service, I needed to explain everything again to ask for email. The person gave me Email Address A. He told me once I send in LOA, call in again for appointment. Afterwards I was able to get LOA and sent to Email Address A. I called in customer service again, explained everything again and told CS to make appointment. CS told me they will call back me once they find it. I called in again at around 8pm, redo similar stuff to follow up. CS told me need 35 hours to 48 hours to find out email. I was like "what??". Then I requested to make appointment as early as possible, CS noted down on end of week to do it. However, CS suddenly told me that I never activate NLT, cannot relocate fiber point like that. I was like "what?? again??". I told the CS I just signed up the package which should include free NLT activation. CS said will need to check with Sales team, need max 48 hours to get answer. At this point I was super frustrated already. Day 2: I called in again to follow up. This time CS told me different thing. I only need to move my fiber point first and require LOA. Then I told the CS I already sent LOA yesterday to Email Address A. He told me I should send to Email Address B. I was super angry that time, feeling like they are playing me. I immediately sent another one to Email Address B and told him to check immediately. He said need 35 hours to 48 hours to find out the email. I am seriously fed up. Day 3: I called in again to follow up. CS told me there is already a note from previous CS to follow up on this case. CS couldn't promise when can proceed to next step. I don't know I should continue with this company or not.
    0 comments
    0
    Post
  • Updated on 20 Sep 2020

    Purchased

    Starhub 1Gbps Fibre Broadband - 24m

    Non-existent customer service. No one mans their hotlines; I kid you not I have been calling every two hours and waited at least half hr each call. Even midnight. Their Facebook reply is manned by bots. No one replied email. I am motivated to switch, especially with better packages out there.
    0 comments
    0
    Post
  • Updated on 13 Sep 2020

    Purchased

    Starhub 1Gbps Fibre Broadband - 24m

    [Connectivity and Speed] This ISP is terrible. Connection breaks down often. Do expect to have no internet and drop off meetings
    0 comments
    0
    Post
  • Updated on 03 Sep 2020

    Purchased

    Starhub 500Mbps Fibre Broadband

    Connection of Service has always been satisfactory. Speed and quality are efficient and reliable. Customer service is easy to reach and setting up of broadband although requires time, but manageable
    0 comments
    0
    Post
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Types Of StarHub Broadband Plans

StarHub only offers 12 months and 24 months plans

Plan

Duration

Price

Features

500 Mbps

24 months

$29.90/ month

  • Optional: For better WiFi coverage, top up $10/mth for 24 months for StarHub Smart WiFi (set of 2)
  • Free 6 months JuniorProtect Basic to keep your child safe online
  • Free Service Installation

1 Gbps

  • 24 months
  • 12 months
  • $39.90/ month
  • $49.90/ month
  • Free Smart WiFi worth $199 (for new sign-ups)
  • Optional: For better WiFi coverage, top up $10/mth for 24 months for StarHub Smart WiFi (set of 2)
  • Free Service installation

2 Gbps

24 months

$62.90/month

  • Free 1 month subscription
  • Free StarHub Smart WiFi (set of 2) worth $398 for better WiFi coverage
  • Free installation and activation

Turbo Gamer, 2 Gbps

24 months

from $62.90/month

  • Free ROG Rapture GT-AC2900 gaming router for seamless gaming
  • Optional: Top up $20/month for a ROG Gaming set 
  • Free Service Installation and Activation

What Do You Need To Get Your Home Ready For StarHub Fibre Broadband?

Before you sign up for a StarHub home broadband plan, here's what you need first:

  • Fibre broadband home eligibility: check the Fibre Coverage eligibility here to check if your home is eligible.
  • Termination Point
  • Optical Network Terminal
  • Wireless AC Dual-Band Router

Fees and Charges For StarHub Broadband Plans

  • Installation Fee: $90
  • Installation of 3rd Party Devices: $53.50
  • Delivery fee: $12.84
  • Service call base charge: $40.66
  • Service call transportation charge: $12.84
  • Service activation fee: $56.71
  • Relocation Fee: $160.50
  • Fibre Service Early Termination charge: $385.20 (if subscription is < 12 months)
  • Fibre Service Disconnection fee: $32.10
  • Fibre service cancellation charge: $234.50 (high-rise) or $481.50 (landed)
  • Additional fibre cable: $2.14 per 5m

Does Starhub offer the best broadband plans in Singapore?

It is undeniable that price-wise, Starhub Fibre Broadband's plans are really affordable, with the 1 Gbps plan at $39.90 per month for 24 months. Starhub has a moderate rating of 3.5 out of 5 stars on Seedly Reviews, with many of our community members citing possible improvements to connectivity as well as tech and customer support.

Contact StarHub

  • General Service Hotline (24 hours): 1633 (or +65 6820 1633 from overseas)
  • Billing Enquiries (Mon-Sat, 8am-9pm): 1637 (or +65 6820 1637 from overseas)
  • Sales Hotline (Daily, 8am-9pm): 1630 (or +65 6820 1630)
  • StarHub Public Hotline: +65 6873 2828