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StarHub Broadband

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  • Reviews (80)
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Broadband/StarHub Broadband
Broadband/StarHub Broadband
3.2
80 reviews
claimed

Unclaimed

This product has not been claimed by the company yet.

USER RATINGS

Customer Support

2.7

Connectivity

2.8

Ease of set up

3.6

Plans (5)

Slide 1 of 5
  • Starhub 1Gbps Fibre Broadband - 24m

    24m

    CONTRACT LENGTH

    $39.90/mth

    PRICE

  • Starhub 500Mbps Fibre Broadband

    24m

    CONTRACT LENGTH

    $29.90/mth

    PRICE

  • Starhub Turbo Gamer

    24m

    CONTRACT LENGTH

    $62.90/mth

    PRICE

  • Starhub 2Gbps Fibre Broadband

    24m

    CONTRACT LENGTH

    $62.90/mth

    PRICE

  • Starhub 1Gbps Fibre Broadband - 12m

    24m

    CONTRACT LENGTH

    $49.90/mth

    PRICE

Starhub 1Gbps Fibre Broadband - 24m

24m

CONTRACT LENGTH

$39.90/mth

PRICE

Details

StarHub Broadband Review 2021

Starhub fibre broadband offers 4 types of plans - 500 Mbps, 1 Gbps, regular 2 Gbps, and a Turbo Gamer 2 Gbps plan. All of which are 24-months contract except for the 1 Gbps where plan that has a choice of both 24-month or 12-month. Starhub Fibre Broadband's plans are affordable, with the 1 Gbps plan at $39.90 per month for 24 months. Starhub has a rating of 3.5 out of 5 stars on SeedlyReviews, with many of our community members citing possible improvements to connectivity as well as tech and customer support.

Read More about StarHub Broadband
Reviews (80)

3.2

80 Reviews

  • 5
    17
  • 4
    25
  • 3
    12
  • 2
    6
  • 1
    20

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    Most HelpfulMost RecentLow to HighHigh to Low
      Posted 13d ago
      [Customer Service] Tend to overpromise to make you happy so their work is reduced. Better to email for written proof instead of calling, even though it can be really slow and their email replies are sometimes just a waste of time [Hidden Charges] Disconnection charge when u leave starhub for better service. They expect you to pay bills first, then refund the difference months later [Connectivity and Speed] Cheaper options are better

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      Posted 21d ago

      Purchased

      Starhub 1Gbps Fibre Broadband - 12m

      I think new client is more important than existing . Promotion is always more attractive for the new . So is already a norm to switch out for existing

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      Posted 25 Aug 2021
      [Customer Service] Irresponsible, full of bullshit, get written proof, [Hidden Charges] Sudden paper bill charges, doesn't refund prorated bill costs even if services were terminated at beginning of monthly date of service. [Connectivity and Speed] Sometimes not fast. Juz buy elsewhere.

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      Posted 19 Aug 2021

      Purchased

      Starhub 500Mbps Fibre Broadband

      Cheapest option available in market for low usage Set up was fast and easy too Not much connectivity issues from what I can recall

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      06 Jul 2021

      Purchased

      Starhub 1Gbps Fibre Broadband - 12m

      [Ease of set up] Starhub kept delaying my installation, which was scheduled to be done on Monday, for a couple of weeks. [Customer Service] Customer service was utterly horrible, the person on the line was clearly trying to end the call as soon as they have delivered the message across that there will be a delay in installation. No installation date was confirmed by customer service in the most recent call. Seriously, avoid Starhub at all costs. Their service is trash.

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      Types Of StarHub Broadband Plans

      StarHub only offers 12 months and 24 months plans

      Plan

      Duration

      Price

      Features

      500 Mbps

      24 months

      $29.90/ month

      • Optional: For better WiFi coverage, top up $10/mth for 24 months for StarHub Smart WiFi (set of 2)
      • Free 6 months JuniorProtect Basic to keep your child safe online
      • Free Service Installation

      1 Gbps

      • 24 months
      • 12 months
      • $39.90/ month
      • $49.90/ month
      • Free Smart WiFi worth $199 (for new sign-ups)
      • Optional: For better WiFi coverage, top up $10/mth for 24 months for StarHub Smart WiFi (set of 2)
      • Free Service installation

      2 Gbps

      24 months

      $62.90/month

      • Free 1 month subscription
      • Free StarHub Smart WiFi (set of 2) worth $398 for better WiFi coverage
      • Free installation and activation

      Turbo Gamer, 2 Gbps

      24 months

      from $62.90/month

      • Free ROG Rapture GT-AC2900 gaming router for seamless gaming
      • Optional: Top up $20/month for a ROG Gaming set 
      • Free Service Installation and Activation

      What Do You Need To Get Your Home Ready For StarHub Fibre Broadband?

      Before you sign up for a StarHub home broadband plan, here's what you need first:

      • Fibre broadband home eligibility: check the Fibre Coverage eligibility here to check if your home is eligible.
      • Termination Point
      • Optical Network Terminal
      • Wireless AC Dual-Band Router

      Does Starhub offer the best broadband plans in Singapore?

      It is undeniable that price-wise, Starhub Fibre Broadband's plans are really affordable, with the 1 Gbps plan at $39.90 per month for 24 months. However, many Seedly community members have suggested possible improvements to connectivity as well as tech and customer support.

      Choosing a new broadband provider? Check out our comparison of the Best and Cheapest Home Fibre Broadband Plans.

      Fees and Charges For StarHub Broadband Plans

      • Installation Fee: $90
      • Installation of 3rd Party Devices: $53.50
      • Delivery fee: $12.84
      • Service call base charge: $40.66
      • Service call transportation charge: $12.84
      • Service activation fee: $56.71
      • Relocation Fee: $160.50
      • Fibre Service Early Termination charge: $385.20 (if subscription is < 12 months)
      • Fibre Service Disconnection fee: $32.10
      • Fibre service cancellation charge: $234.50 (high-rise) or $481.50 (landed)
      • Additional fibre cable: $2.14 per 5m

      Contact StarHub

      • General Service Hotline (24 hours): 1633 (or +65 6820 1633 from overseas)
      • Billing Enquiries (Mon-Sat, 8am-9pm): 1637 (or +65 6820 1637 from overseas)
      • Sales Hotline (Daily, 8am-9pm): 1630 (or +65 6820 1630)
      • StarHub Public Hotline: +65 6873 2828

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

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