StarHub Broadband Reviews and Comparison - Seedly
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StarHub Broadband

  • Overview
  • Reviews (50)
  • Questions (5)
  • More Details

Plans (5)

Slide 1 of 5
  • Starhub 1Gbps Fibre Broadband - 24m

    24m
    CONTRACT LENGTH
    $39.90/mth
    PRICE
  • Starhub 500Mbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $29.90/mth
    PRICE
  • Starhub Turbo Gamer

    24m
    CONTRACT LENGTH
    $62.90/mth
    PRICE
  • Starhub 2Gbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $62.90/mth
    PRICE
  • Starhub 1Gbps Fibre Broadband - 12m

    24m
    CONTRACT LENGTH
    $49.90/mth
    PRICE

    Starhub 1Gbps Fibre Broadband - 24m

    24m
    CONTRACT LENGTH
    $39.90/mth
    PRICE
Reviews (50)

3.7

50 Reviews

  • 5
    15
  • 4
    18
  • 3
    9
  • 2
    1
  • 1
    7

Read Review About...

fibre broadband

customer service

1gbps fibre

starhub broadband

year starhub

broadband year

broadband service

starhub switch

connection speed

fast speed

Most HelpfulMost RecentLow to HighHigh to Low
  • Updated 2w ago

    Purchased

    Starhub 1Gbps Fibre Broadband - 24m

    [Customer Service] Worst customer service ever. Your message or feedback will be tossed around different agents, every new agent will ask you for your particulars over and over again. [Connectivity and Speed] The whole time, I use my mobile data about 85 percent. Because when i am on wifi, simple fb videos or youtube videos or whatsapp media cant load or send/receive. Worst ever. I have taken videos and screenshot as proof. Furthermore, I paid for 1gbps but my speed never goes above 50mbps. [Others] I cancelled my subscription right after my contract ended. Even when it is during cb.
    0 comments
    0
  • Updated 3w ago

    Purchased

    Starhub 1Gbps Fibre Broadband - 24m

    Have been using Starhub's fibre broadband for over a year now, and in recent weeks the connection has been terrible. While sitting less than 10m away from the router, the connection is practically non-existent at times. Doesn't help that I have to use data for entire zoom meetings! Looking to switch over to another provider now.
    0 comments
    0
  • Updated 3w ago

    Purchased

    Starhub 1Gbps Fibre Broadband - 12m

    [Connectivity and Speed] The speed is ridiculous. Called starhub, told me its linksys issue. Called linksys, was told everything is stable. Technician came down, given a new router, no speed test or anything was done. Technician left. 10 mins later, speed and connectivity is back to being ridiculous. Think twice before you sign up with Starhub. Do not recommend.
    0 comments
    0
  • Updated on 09 Apr 2020

    Purchased

    Starhub 1Gbps Fibre Broadband - 24m

    Broke down three times in two years. Customer service comes after two or three days. Will not be recontracting.
    0 comments
    0
  • Posted on 30 Dec 2019

    Purchased

    Starhub 1Gbps Fibre Broadband - 24m

    [Connectivity and Speed] It is generally ok. However it may get quite unstable at times, with the need to restart the device. [Customer Service] Quite responsive and able to provide relevant assistance via the phone.
    0 comments
    0
Questions (5)
Recent ActivityUnansweredTrending

Broadband

Singtel Broadband

M1 Broadband

StarHub Broadband

ViewQwest Broadband

WhizComms Broadband

MyRepublic Broadband

Promo Codes

What is the most value for money plan for 1GB fibre broadband that comes together with Wifi Mesh and homeline?
Tay WenHao
Tay WenHao
Top Contributor

Top Contributor (May)

Level 7. Grand Master
Answered 4w ago
I think it depends on several factors. 1. Which telco are you with now? Which telco are your mobile subscription with? Do you use pay TV? (E.g. Starhub TV or Singtel mioTV) 2. Is there promotion or discount if you get your broadband with a particular telco? Current prices for Starhub and M1 is $39.90. Im currently on M1 1Gbps Fiber @ $39. For M1, there's no pay TV subscription required to get the 'multi service saver', so Im getting around 20% off my phone bills monthly with M1. As for the mesh network, you can simply buy the equipment and set up yourself.
ūüĎć 0

StarHub Broadband

Payments

COVID-19

Broadband

How to get my StarHub bill rebate for the disruption of service as an affected customer?
Cedric Jamie Soh
Cedric Jamie Soh, Director at Seniorcare.com.sg
Level 9. God of Wisdom
Answered on 20 Apr 2020
For those who got affected by Starhub's internet outage a few days ago can register here for your 20% rebate. https://www.starhub.com/broadband-rebate
ūüĎć 0

ViewQwest Broadband

Singtel Broadband

M1 Broadband

StarHub Broadband

Broadband

Wonder how reliable is viewquest as compared to the big guys like singtel, starhub and m1?
Cedric Jamie Soh
Cedric Jamie Soh, Director at Seniorcare.com.sg
Level 9. God of Wisdom
Answered on 20 Apr 2020
Well, this is after Starhub has a day of disruption. So i guess even the big boys can have problems. Singtel has a fire in a substation that caused internet disruption. M1 has a major disruption once too. All ISP have their flaws. To be fair, Starhub giving a 20% rebate, so maybe this is something that Big Boys are able to offer.
ūüĎć 0

StarHub Broadband

I find that Starhub's Broadband is on the pricier side? Why are you guys still using Starhub and not considering switching to another broadband provider?
I am on Singtel, and currently on the plan with the lowest speed. Frankly, given that most of my time is spent with my clients, I really don't have the need for speed, and thus, whenever my contract is up, I only re-contract if there is something cheaper; I haven't re-contracted in a while since there was nothing compelling and I would have to pay more for my broadband.
ūüĎć 4

Lifestyle

Singtel Broadband

M1 Broadband

ViewQwest Broadband

StarHub Broadband

WhizComms Broadband

MyRepublic Broadband

What are the best wifi broadband plans in Singapore?
M1 offer the cheapest wifi broadband plan. 500 MBPS at $29.90. Value for money. I doubt there is any other cheaper plan.
ūüĎć 0

Types Of StarHub Broadband Plans

StarHub only offers 24-month home broadband plans:

  • 500 Mbps Fibre Broadband (a pair of AirTies WiFi Mesh) @ $29.90/month
  • 1 Gbps Fibre Broadband + Free Linksys EA8100-AH MAX-STREAM AC2600 wireless router (worth $329) @ $39.90/month

What Do You Need To Get Your Home Ready For StarHub Fibre Broadband?

Before you sign up for a StarHub home broadband plan, here's what you need first:

  • Fibre broadband home eligibility: click here to check if your home is eligible.
  • Termination Point
  • Optical Network Terminal
  • Wireless AC Dual-Band Router

Fees and Charges For StarHub Broadband Plans To Take Note Of

  • Installation Fee @ $90
  • Installation of 3rd Party Devices @ $53.50
  • Delivery fee @ $12.84
  • Service call base charge @ $40.66
  • Service call transportation charge @ $12.84
  • Service activation fee @ $56.71
  • Fibre Service Early Termination charge @ $385.20 (if subscription is < 12 months)
  • Fibre Service Disconnection fee @ $32.10
  • Fibre service cancellation charge @ $234.50 (high-rise) or $481.50 (landed)
  • Additional fibre cable @ $2.14 per 5m

Contact StarHub

  • General Service Hotline (24 hours): 1633 (or +65 6820 1633 from overseas)
  • Billing Enquiries (Mon-Sat, 8am-9pm): 1637 (or +65 6820 1637 from overseas)
  • Sales Hotline (Daily, 8am-9pm): 1630 (or +65 6820 1630)
  • StarHub Public Hotline: +65 6873 2828

For more info, you can visit Starhub’s Broadband website here.