StarHub Broadband Reviews and Comparison - Seedly
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StarHub Broadband

  • Overview
  • Reviews (61)
  • Questions (0)
  • More Details

Plans (5)

Slide 1 of 5
  • Starhub 1Gbps Fibre Broadband - 24m

    24m
    CONTRACT LENGTH
    $39.90/mth
    PRICE
  • Starhub 500Mbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $29.90/mth
    PRICE
  • Starhub Turbo Gamer

    24m
    CONTRACT LENGTH
    $62.90/mth
    PRICE
  • Starhub 2Gbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $62.90/mth
    PRICE
  • Starhub 1Gbps Fibre Broadband - 12m

    24m
    CONTRACT LENGTH
    $49.90/mth
    PRICE

    Starhub 1Gbps Fibre Broadband - 24m

    24m
    CONTRACT LENGTH
    $39.90/mth
    PRICE

Details

StarHub Broadband Review 2020

Read More about StarHub Broadband
Reviews (61)

3.5

61 Reviews

  • 5
    16
  • 4
    22
  • 3
    11
  • 2
    3
  • 1
    9

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  • Updated 2d ago

    Purchased

    Starhub 1Gbps Fibre Broadband - 12m

    [Connectivity and Speed] So far, the connectivity for Starhub is good. Been with Starhub for 10 over years. Still one of the best broadband telco among its competitor.
    0 comments
    0
  • Updated on 09 Jul 2020
    I have been on Starhub since day one mainly because Dad wants cable TV and its cheaper to Hub together. However, since i use the internet mostly for games, I've noticed that I've had more down time than my friends running M1 or Singtel. Also with the recent outage, my ping in games have gone up considerably. My advice is if you're getting the internet for gaming, think twice before getting starhub. A friend that is on viewquest averages up to 50 ping lower on a daily basis. One thing commendable is their support team, patiently troubleshooting over the phone and was helpful. However, one thing i hate about starhub is that they dont make loyal customers feel wanted. So it doesnt make sense to recontract at all. You dont get any perks. And in today's climate where no contract plans are king, you dont really combine your plans and hub together. Hence, no need to limit your ISP choice. Edit: terminated starhub after contract ended for myrepublic as I said in my first review, there isn't really any attractive deals compared to competitors. Usually for myrepublic when you recontract, you're getting first 2 or 3 months free. So far haven't experienced any outage and really happy with the switch.
    0 comments
    0
  • Updated on 08 Jul 2020

    Purchased

    Starhub 1Gbps Fibre Broadband - 24m

    [Customer Service] Recently my old modem broke down and was promptly replaced with a new one foc. [Connectivity and Speed] I have been on the plan for the past 4 years and find the speed and connectivity acceptable except for the two or three occassions when there were breakdowns like the recent one during the Circuit Breaker for which I was compensated with a 20% discount on my monthly bill. [Perks] Starhub rewards like $1 Toastbox kaya toast set and KFC 2-pc chicken set
    0 comments
    0
  • Updated on 07 Jul 2020
    [Customer Service] Poor service as always, hotline always jammed, went to cancel my HubTV, Jurong Pts staff ask me to contact customer service to settle a FOC mobile data myself, and when call up customer service also unable to solve my issue, need to call another service staff, very unprofessional service, push u here and there
    0 comments
    0
  • Updated on 29 Jun 2020
    Good speeds and latency when connecting to local sites, but overseas is so so. technical support isn't great, but at least not as frustrating as dealing with Singtel.
    0 comments
    0
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Types Of StarHub Broadband Plans

StarHub only offers 24-month home broadband plans:

  • 500 Mbps Fibre Broadband (a pair of AirTies WiFi Mesh) @ $29.90/month
  • 1 Gbps Fibre Broadband + Free Linksys EA8100-AH MAX-STREAM AC2600 wireless router (worth $329) @ $39.90/month

What Do You Need To Get Your Home Ready For StarHub Fibre Broadband?

Before you sign up for a StarHub home broadband plan, here's what you need first:

  • Fibre broadband home eligibility: click here to check if your home is eligible.
  • Termination Point
  • Optical Network Terminal
  • Wireless AC Dual-Band Router

Fees and Charges For StarHub Broadband Plans

  • Installation Fee @ $90
  • Installation of 3rd Party Devices @ $53.50
  • Delivery fee @ $12.84
  • Service call base charge @ $40.66
  • Service call transportation charge @ $12.84
  • Service activation fee @ $56.71
  • Fibre Service Early Termination charge @ $385.20 (if subscription is < 12 months)
  • Fibre Service Disconnection fee @ $32.10
  • Fibre service cancellation charge @ $234.50 (high-rise) or $481.50 (landed)
  • Additional fibre cable @ $2.14 per 5m

Contact StarHub

  • General Service Hotline (24 hours): 1633 (or +65 6820 1633 from overseas)
  • Billing Enquiries (Mon-Sat, 8am-9pm): 1637 (or +65 6820 1637 from overseas)
  • Sales Hotline (Daily, 8am-9pm): 1630 (or +65 6820 1630)
  • StarHub Public Hotline: +65 6873 2828

For more info, you can visit Starhub’s Broadband website here.