facebookStarHub Broadband Reviews and Comparison - Seedly

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Broadband/StarHub Broadband
Broadband/StarHub Broadband
3.1
87 reviews
claimed

Unclaimed

This product has not been claimed by the company yet.

USER RATINGS

Customer Support

2.6

Connectivity

2.8

Ease of set up

3.8

Plans (5)

Slide 1 of 5
  • Starhub 1Gbps Fibre Broadband - 24m

    24m

    CONTRACT LENGTH

    $39.90/mth

    PRICE

  • Starhub 500Mbps Fibre Broadband

    24m

    CONTRACT LENGTH

    $29.90/mth

    PRICE

  • Starhub Turbo Gamer

    24m

    CONTRACT LENGTH

    $62.90/mth

    PRICE

  • Starhub 2Gbps Fibre Broadband

    24m

    CONTRACT LENGTH

    $62.90/mth

    PRICE

  • Starhub 1Gbps Fibre Broadband - 12m

    24m

    CONTRACT LENGTH

    $49.90/mth

    PRICE

Starhub 1Gbps Fibre Broadband - 24m

24m

CONTRACT LENGTH

$39.90/mth

PRICE

Details

StarHub Broadband Review 2021

Starhub fibre broadband offers 4 types of plans - 500 Mbps, 1 Gbps, regular 2 Gbps, and a Turbo Gamer 2 Gbps plan. All of which are 24-months contract except for the 1 Gbps where plan that has a choice of both 24-month or 12-month. Starhub Fibre Broadband's plans are affordable, with the 1 Gbps plan at $39.90 per month for 24 months. Starhub has a rating of 3.5 out of 5 stars on SeedlyReviews, with many of our community members citing possible improvements to connectivity as well as tech and customer support.

Read More about StarHub Broadband
Reviews (87)

3.1

87 Reviews

  • 5
    19
  • 4
    25
  • 3
    12
  • 2
    6
  • 1
    25

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    Most HelpfulMost RecentLow to HighHigh to Low
      Posted 22d ago

      Purchased

      Starhub 1Gbps Fibre Broadband - 12m

      Got the 1Gbps plan with free Disney+ subscription. Don't have any issues with network! Service guy was nice and promptly helped to set up. Payment via the app was quick and easy too, could view PDF of the invoice.

      0

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      Posted 23 Dec 2021

      Purchased

      Starhub 500Mbps Fibre Broadband

      [Connectivity and Speed] Connection and speed is consistent and good. [Ease of set up] The person who helped to set up the broadband was kind and friendly. He helped us whenever we need any help.

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      Posted 22 Dec 2021

      Purchased

      Starhub 1Gbps Fibre Broadband - 24m

      [Connectivity and Speed] I live in Punggol. It disconnects many times a day intermittently for the past 1 month. Connection is not consistent. Very frustrated with the intermittent connection.

      0

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      Posted 21 Oct 2021

      Purchased

      Starhub 1Gbps Fibre Broadband - 24m

      [Customer Service] No knowledge keeps said about the clause, not even know what is the Starhub clause Smart support, let people buy and not let us claim, if not eligible to claim, please refund full amount that has been paid for the deduction for the subscription

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      Posted 26 Sep 2021
      [Customer Service] Don't call, emails have proof. They tend to overpromise. [Hidden Charges] Overcharge you first, then you'd have to wait for refund. You have to ask, if not, they would 'forget' & keep your money. Disconnection fee if u switch ISPs. [Connectivity and Speed] At times slow, or down. Have to use others DNS.

      1

      Rachelle Lye

      Rachelle Lye

      28 Sep 2021

      Level 14·Digital Marketing at Fintech

      Hi pewpew, thanks for taking the time to leave such an enthusiastic review on Seedly! Your enthusiasm is much appreciated by us.

      However, your review has violated our community guidelines as it contains profanities. Hence, we have edited your review to be in accordance to our community guidelines. Once again, thanks for helping others out by leaving a review and please continue to leave quality reviews on Seedly!

      What are your thoughts?

      Reply

      Posted 26 Sep 2021
      [Hidden Charges] After contract expiry, if u move to other ISPs, there is still a disconnection fee. They overcharge, and then do not refund you the balance, unless you claim, like insurance companies. And like insurance companies, if you forget, they keep your money. [Customer Service] Calls are inconsequential. Emails are slow but you'd have proof. [Connectivity and Speed] Sometimes down, sometimes slow [Ease of set up] Have to use other DNS.

      0

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      Posted 26 Sep 2021
      [Hidden Charges] Always charges more first, refunds the balance months later. There are disconnection charges too, even if contract is expired. [Customer Service] Overpromises, untrustworthy, better to email so you have proof. [Connectivity and Speed] Sometimes slow, down. [Ease of set up] Need to use other DNS, theirs sux.

      0

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      Posted 13 Sep 2021
      [Customer Service] Tend to overpromise to make you happy so their work is reduced. Better to email for written proof instead of calling, even though it can be really slow and their email replies are sometimes just a waste of time [Hidden Charges] Disconnection charge when u leave starhub for better service. They expect you to pay bills first, then refund the difference months later [Connectivity and Speed] Cheaper options are better

      0

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      Posted 05 Sep 2021

      Purchased

      Starhub 1Gbps Fibre Broadband - 12m

      I think new client is more important than existing . Promotion is always more attractive for the new . So is already a norm to switch out for existing

      0

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      Posted 25 Aug 2021
      [Customer Service] Irresponsible, full of bullshit, get written proof, [Hidden Charges] Sudden paper bill charges, doesn't refund prorated bill costs even if services were terminated at beginning of monthly date of service. [Connectivity and Speed] Sometimes not fast. Juz buy elsewhere.

      0

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      Types Of StarHub Broadband Plans

      StarHub only offers 12 months and 24 months plans

      Plan

      Duration

      Price

      Features

      500 Mbps

      24 months

      $29.90/ month

      • Optional: For better WiFi coverage, top up $10/mth for 24 months for StarHub Smart WiFi (set of 2)
      • Free 6 months JuniorProtect Basic to keep your child safe online
      • Free Service Installation

      1 Gbps

      • 24 months
      • 12 months
      • $39.90/ month
      • $49.90/ month
      • Free Smart WiFi worth $199 (for new sign-ups)
      • Optional: For better WiFi coverage, top up $10/mth for 24 months for StarHub Smart WiFi (set of 2)
      • Free Service installation

      2 Gbps

      24 months

      $62.90/month

      • Free 1 month subscription
      • Free StarHub Smart WiFi (set of 2) worth $398 for better WiFi coverage
      • Free installation and activation

      Turbo Gamer, 2 Gbps

      24 months

      from $62.90/month

      • Free ROG Rapture GT-AC2900 gaming router for seamless gaming
      • Optional: Top up $20/month for a ROG Gaming set 
      • Free Service Installation and Activation

      What Do You Need To Get Your Home Ready For StarHub Fibre Broadband?

      Before you sign up for a StarHub home broadband plan, here's what you need first:

      • Fibre broadband home eligibility: check the Fibre Coverage eligibility here to check if your home is eligible.
      • Termination Point
      • Optical Network Terminal
      • Wireless AC Dual-Band Router

      Does Starhub offer the best broadband plans in Singapore?

      It is undeniable that price-wise, Starhub Fibre Broadband's plans are really affordable, with the 1 Gbps plan at $39.90 per month for 24 months. However, many Seedly community members have suggested possible improvements to connectivity as well as tech and customer support.

      Choosing a new broadband provider? Check out our comparison of the Best and Cheapest Home Fibre Broadband Plans.

      Fees and Charges For StarHub Broadband Plans

      • Installation Fee: $90
      • Installation of 3rd Party Devices: $53.50
      • Delivery fee: $12.84
      • Service call base charge: $40.66
      • Service call transportation charge: $12.84
      • Service activation fee: $56.71
      • Relocation Fee: $160.50
      • Fibre Service Early Termination charge: $385.20 (if subscription is < 12 months)
      • Fibre Service Disconnection fee: $32.10
      • Fibre service cancellation charge: $234.50 (high-rise) or $481.50 (landed)
      • Additional fibre cable: $2.14 per 5m

      Contact StarHub

      • General Service Hotline (24 hours): 1633 (or +65 6820 1633 from overseas)
      • Billing Enquiries (Mon-Sat, 8am-9pm): 1637 (or +65 6820 1637 from overseas)
      • Sales Hotline (Daily, 8am-9pm): 1630 (or +65 6820 1630)
      • StarHub Public Hotline: +65 6873 2828

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

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