[Connectivity and Speed] Pathetic. My 4G singtel personal hotspot works faster than the super-idiotic StarHub. Their 5GHz or 2.4GHz is so constricted for speed - especially during weekends and evenings, that it is IMPOSSIBLE for a simple uninterrupted video call. And if there are more than 1 working people at home - that's the end of this connection. Absolutely pathetic.
[Customer Service] Less said, the better. Their customer service has a chip on their shoulders - it should be renamed customer "dis"service. These jokers are impossible to reach, and when you wait for over 30 minutes, after several phone calls and manage to speak to one of their agents, they are incapable of solving your problem.
Absolutely avoid StarHub like the plague! It ought to be renamed S**tHub.