StarHub Broadband
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Summary
Summary of StarHub Broadband 2022
StarHub offers 1Gbps and 2Gbps broadband plans with the option to choose either a 12-month or 24-month contract. StarHub’s affordable 24-month broadband plans come with benefits such as a free Smart Wifi and a one-year free Disney+ subscription. These plans are ideal for users or families looking to enhance their entertainment subscriptions.
Plan Features
1Gbps Broadband Plan
- Monthly subscription cost: S$45.90
- Subscription period: 24 months
- Speed: 1Gbps
- Service activation fee: S$56.71
- Additional perks: Free 4 months subscription and Free 1 year Disney+ subscription
2Gbps Broadband Plan
- Monthly subscription cost: S$62.90
- Subscription period: 24 months
- Speed: 2Gbps
- Service activation fee: Waived
- Additional perks: Free Samsung Soundbar, Free Smart Wifi Pro, and Free 1 year Disney+ subscription
500Mbps Broadband Plan
- Monthly subscription cost: S$29.90
- Subscription period: 24 months
- Speed: 500Mbps
- Service activation fee: S$56.71
- Additional perks: Free service installation
1Gbps Broadband Plan
- Monthly subscription cost: S$49.90
- Subscription period: 12 months
- Speed: 1Gbps
- Service activation fee: S$56.71
- Additional perks: Free Smart Wifi and Free service installation
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Summary
Summary of StarHub Broadband 2022
StarHub offers 1Gbps and 2Gbps broadband plans with the option to choose either a 12-month or 24-month contract. StarHub’s affordable 24-month broadband plans come with benefits such as a free Smart Wifi and a one-year free Disney+ subscription. These plans are ideal for users or families looking to enhance their entertainment subscriptions.
Plan Features
1Gbps Broadband Plan
- Monthly subscription cost: S$45.90
- Subscription period: 24 months
- Speed: 1Gbps
- Service activation fee: S$56.71
- Additional perks: Free 4 months subscription and Free 1 year Disney+ subscription
2Gbps Broadband Plan
- Monthly subscription cost: S$62.90
- Subscription period: 24 months
- Speed: 2Gbps
- Service activation fee: Waived
- Additional perks: Free Samsung Soundbar, Free Smart Wifi Pro, and Free 1 year Disney+ subscription
500Mbps Broadband Plan
- Monthly subscription cost: S$29.90
- Subscription period: 24 months
- Speed: 500Mbps
- Service activation fee: S$56.71
- Additional perks: Free service installation
1Gbps Broadband Plan
- Monthly subscription cost: S$49.90
- Subscription period: 12 months
- Speed: 1Gbps
- Service activation fee: S$56.71
- Additional perks: Free Smart Wifi and Free service installation
Plans (5)
Starhub 1Gbps Fibre Broadband - 24m
24m
CONTRACT LENGTH
$39.90/mth
PRICE
2.8
117 Reviews
Service Rating
Customer Support
Connectivity
Ease of set up
Most Helpful
Posted 01 Jul 2023
Purchased
Starhub 500Mbps Fibre Broadband
not really recommended. connection wise and internet speed wise cannot be comparable to other market players.0
What are your thoughts?Posted 30 Jun 2023
Purchased
Starhub 500Mbps Fibre Broadband
Previously used Starhub but now I switched broadband. The reason is Starhub 5G does not work in most places. Even at home, where I have good connectivity, it's mostly 4G network and rarely I get 5G connection.0
What are your thoughts?Posted 07 Jun 2023
Purchased
Starhub 500Mbps Fibre Broadband
overall i Would say it’s pretty good in consideration of price, value for money. Connectivity is quite reliable and customer service overall is good.0
Posted 01 Jun 2023
Purchased
Starhub 500Mbps Fibre Broadband
Very bad customer service. And bogus ways to get money from customer. Hope no one will subscribe on their service.0
What are your thoughts?Posted 26 May 2023
Purchased
Starhub 1Gbps Fibre Broadband - 24m
I recently changed from StarHub to ViewQuest. Do note that there is termination charge of ~ $32 even the contract is finished.0
What are your thoughts?Posted 05 Apr 2023
We've just moved to Singapore. Star Haub is considered the best here. We have found that even with difficulties they respond within hours rather than days. Our case was that a technician thought the parking was to hard and passed us by. A few calls to Star Haub got a second team of technicians so we had connection on the date agreed. Thats good work on their part. Happy to recommend them.0
What are your thoughts?Posted 24 Feb 2023
i am a senior in my 60s and subscribe to Starhub $8 plan. For 2 years, they charged more than $8 and the highest was $10.50. However in January 2023, they put in many add-ons which i was not aware. It totalled $19.52. I called the customer service and the girl called Zara answered, told me that she would cancelled the add-ons and waived the charges. However, in February 2023, I found out that she was lying to me, although the add-ons were cancelled like what she said, but i had to pay for them. It is really a scam! I did not request for add-ons and without my knowledge they charged the add-ons. It is a matter of principle, customers like me did not request for add-ons and yet they conveniently just charge the fee. Starhub is really very unkind and scamming seniors like me who are not IT savy. It is terrible0
What are your thoughts?Posted 02 Feb 2023
Purchased
Starhub 1Gbps Fibre Broadband - 12m
Internet is sometimes intermittent, breaks off at time. Have asked them to reset it, but it would break off again. Told to change router??1
What are your thoughts?Reply
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Posted 31 Jan 2023
Purchased
Starhub 1Gbps Fibre Broadband - 24m
[Customer Service] Starhub's customer service is good. I'm happy with that. [Connectivity and Speed] With respect to the subject matter, it is not bad, improving the network with good quality in recent years.0
What are your thoughts?Posted 20 Jan 2023
Purchased
Starhub 1Gbps Fibre Broadband - 12m
Hi, We would like to share our horrible experience with Starhub for 5 days. Last Tuesday we came back home and surprisingly our internet connection was down. We informed them by whatsapp and email and finally call them because their robot only advised us to switch off switch on our modem. After many attempts we eventually got someone from the hotline who didn t fix our issue and booked an appintment with the technician for 2 days later means on Thursday. After 3 days without Internet, the technician came on Thursday morning, he didn't manage to solve the issue and said Internet will be fixed from central later on that Thursday. End of Thursday, we still NOT have Internet, we contacted the customer care service of Starhub again who said they will call us on Friday 2pm to give us update ( update of what? we just wanted Internet working). Friday 2pm , they just call us to inform us that their network is not working and will update TOMORROW means Saturday! As of today, nobody is able to tell us when we can have Internet. That is why we asked them to terminate our contract without early termination cost as they are not able to provide the service we are paying for. Their answer per mail was to grant us 10$ waiver for the disagreement but still want us to pay $370 ETC. It is unacceptable that Starhub wants customer pay ETC but they are not able to commit themself on providing the broadband service to the customer. Now Saturday and no Internet... We had to pay mobile data for 4 days now...alternatively go outside to find free wifi... Imagine how convenient it is for children to do homework and husband who work at home. We wanted to share our experience for those who have to choose the best Internet provider.0
What are your thoughts?
Discussions (0)
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Types Of StarHub Broadband Plans
StarHub only offers 12 months and 24 months plans
Plan | Duration | Price | Features |
|---|---|---|---|
500 Mbps | 24 months | $29.90/ month |
|
1 Gbps |
|
|
|
2 Gbps | 24 months | $62.90/month |
|
Turbo Gamer, 2 Gbps | 24 months | from $62.90/month |
|
What Do You Need To Get Your Home Ready For StarHub Fibre Broadband?
Before you sign up for a StarHub home broadband plan, here's what you need first:
- Fibre broadband home eligibility: check the Fibre Coverage eligibility here to check if your home is eligible.
- Termination Point
- Optical Network Terminal
- Wireless AC Dual-Band Router
Does Starhub offer the best broadband plans in Singapore?
It is undeniable that price-wise, Starhub Fibre Broadband's plans are really affordable, with the 1 Gbps plan at $39.90 per month for 24 months. However, many Seedly community members have suggested possible improvements to connectivity as well as tech and customer support.
Choosing a new broadband provider? Check out our comparison of the Best and Cheapest Home Fibre Broadband Plans.
Fees and Charges For StarHub Broadband Plans
- Installation Fee: $90
- Installation of 3rd Party Devices: $53.50
- Delivery fee: $12.84
- Service call base charge: $40.66
- Service call transportation charge: $12.84
- Service activation fee: $56.71
- Relocation Fee: $160.50
- Fibre Service Early Termination charge: $385.20 (if subscription is < 12 months)
- Fibre Service Disconnection fee: $32.10
- Fibre service cancellation charge: $234.50 (high-rise) or $481.50 (landed)
- Additional fibre cable: $2.14 per 5m
Contact StarHub
- General Service Hotline (24 hours): 1633 (or +65 6820 1633 from overseas)
- Billing Enquiries (Mon-Sat, 8am-9pm): 1637 (or +65 6820 1637 from overseas)
- Sales Hotline (Daily, 8am-9pm): 1630 (or +65 6820 1630)
- StarHub Public Hotline: +65 6873 2828
Contact us at [email protected] should you require any assistance or spot any inaccuracies.
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I have the same issue. I changed the router 2 years back and problem persists. I think it is the model problem.