StarHub Broadband
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- Reviews (100)
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Summary
Summary of StarHub Broadband 2022
StarHub offers 1Gbps and 2Gbps broadband plans with the option to choose either a 12-month or 24-month contract. StarHub’s affordable 24-month broadband plans come with benefits such as a free Smart Wifi and a one-year free Disney+ subscription. These plans are ideal for users or families looking to enhance their entertainment subscriptions.
Plan Features
1Gbps Broadband Plan
- Monthly subscription cost: S$45.90
- Subscription period: 24 months
- Speed: 1Gbps
- Service activation fee: S$56.71
- Additional perks: Free 4 months subscription and Free 1 year Disney+ subscription
2Gbps Broadband Plan
- Monthly subscription cost: S$62.90
- Subscription period: 24 months
- Speed: 2Gbps
- Service activation fee: Waived
- Additional perks: Free Samsung Soundbar, Free Smart Wifi Pro, and Free 1 year Disney+ subscription
500Mbps Broadband Plan
- Monthly subscription cost: S$29.90
- Subscription period: 24 months
- Speed: 500Mbps
- Service activation fee: S$56.71
- Additional perks: Free service installation
1Gbps Broadband Plan
- Monthly subscription cost: S$49.90
- Subscription period: 12 months
- Speed: 1Gbps
- Service activation fee: S$56.71
- Additional perks: Free Smart Wifi and Free service installation
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Plans (5)
Starhub 1Gbps Fibre Broadband - 24m
24m
CONTRACT LENGTH
$39.90/mth
PRICE
3.0
100 Reviews
Service Rating
Customer Support
Connectivity
Ease of set up
- Posted 12d ago
Purchased
Starhub 1Gbps Fibre Broadband - 24m
[Hidden Charges] DO NOT sign up broadband with this shady company. There is a hidden disconnection fee even if you complete your contract. BEWARE!! This is like a slap in the face. Will NEVER do business with this crap company0
What are your thoughts? - Posted 23d ago
Purchased
Starhub 500Mbps Fibre Broadband
the internet is stable most of the time, though once in a while DNS may have some mysterious issues that does not connect to my online games for a couple of days which is very frustrating as everything else on internet is fine.0
What are your thoughts? - Posted 03 Jul 2022
Purchased
Starhub 1Gbps Fibre Broadband - 24m
Porting to starhub due to premier league. Not the smoothest start due to their website being buggy and forcing app usage. I called customer service only 2 times so far for help and very good experience. Also recent discounts save $$ saved $40 than singtel. On top has free gifts and discounts. Starhub setup box is 10x smaller then singtel ancient box. Overall connectivity and speed, customer service, ease of setup and price made it worth to port. Its about time.0
What are your thoughts? - Posted 05 Jun 2022
Purchased
Starhub 500Mbps Fibre Broadband
Overall the system is acceptable except for occasional outages and Starhub accidentally turning you off. Router is ancient. Service non-existent. Please avoid0
What are your thoughts? - Posted 11 May 2022used starhub broadband some time back, have switched to other providers. good to have the family discounts, which is now not available.
0
What are your thoughts? - [Customer Service] Worst customer service ever. Have been a long term starhub customer and recontracted with them around 8 months ago. Instead of recontract, they signed up a separate fibre line with my account, meaning I'm being charged double. Contacted their customer service 8 months ago and till now it is still unresolved. Went to the shop but they say these issues can only be handled by their offsite customer service team. Their offsite team keep saying they are working on it but there is no progress. No means of getting this resolved anytime soon. Use their service at your own risk. Needless to say I'll be switching to another telco asap.
0
What are your thoughts? - Was long time customer. At first, with cable TV. Then saw disruption with streaming services. Still remember the day I returned the cable modem box and cutting off my subscription. But signed up for the internet broadband. Not much innovation however.
0
What are your thoughts? - Posted 07 Mar 2022
Purchased
Starhub 1Gbps Fibre Broadband - 12m
[Customer Service] [Connectivity and Speed] [Ease of set up] Please My humble request do not go for StarHub Broadband Service. I was using SingTel for 5 years and this is first time tried StarHub and regretted with in a single day.1
What are your thoughts?I thought they once use the apology marketing method to try to redeem themselves for being one of the worst ISP in Singapore but now they remains the same? That so sucks.... Looks like Starhub is out of my consideration to sign with them, although I quite crave for their smart wifi pro mesh...
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- [Customer Service] The worst I ever encountered. Seriously, the worst! Completely inept and typically for a simple issue, it will take them 5-6 weeks to settle. Excuses: "Oh I have no records of you calling" "Oh it's your fault" "Oh I don't care about your problems to be honest"
0
What are your thoughts? - Starhub has been very unresponsive after I registered as a first time customer. I had a query regarding my appointment and was bumped to netlink unnecessarily before acknowledging that it was them who needed to address it. They promised a call back from the sales team which never materialised. On the day of the appointment no one showed up and no communication till I escalated it to customer centre through Whatsapp - only then did I receive a call about the delay. I don't want to penalize them on the delay but my unhappiness comes from their lack of communication. I feel Customer centre folks are not equipped or knowledgable to handle the calls as well. I would not recommend the broadband service to anyone. I have experienced many service providers in different countries I have lived in but this has been the most difficult to work with. Can't comment on speed or ease of setup yet, as I am still waiting for them to hook me up.
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What are your thoughts?
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Types Of StarHub Broadband Plans
StarHub only offers 12 months and 24 months plans
Plan | Duration | Price | Features |
|---|---|---|---|
500 Mbps | 24 months | $29.90/ month |
|
1 Gbps |
|
|
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2 Gbps | 24 months | $62.90/month |
|
Turbo Gamer, 2 Gbps | 24 months | from $62.90/month |
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What Do You Need To Get Your Home Ready For StarHub Fibre Broadband?
Before you sign up for a StarHub home broadband plan, here's what you need first:
- Fibre broadband home eligibility: check the Fibre Coverage eligibility here to check if your home is eligible.
- Termination Point
- Optical Network Terminal
- Wireless AC Dual-Band Router
Does Starhub offer the best broadband plans in Singapore?
It is undeniable that price-wise, Starhub Fibre Broadband's plans are really affordable, with the 1 Gbps plan at $39.90 per month for 24 months. However, many Seedly community members have suggested possible improvements to connectivity as well as tech and customer support.
Choosing a new broadband provider? Check out our comparison of the Best and Cheapest Home Fibre Broadband Plans.
Fees and Charges For StarHub Broadband Plans
- Installation Fee: $90
- Installation of 3rd Party Devices: $53.50
- Delivery fee: $12.84
- Service call base charge: $40.66
- Service call transportation charge: $12.84
- Service activation fee: $56.71
- Relocation Fee: $160.50
- Fibre Service Early Termination charge: $385.20 (if subscription is < 12 months)
- Fibre Service Disconnection fee: $32.10
- Fibre service cancellation charge: $234.50 (high-rise) or $481.50 (landed)
- Additional fibre cable: $2.14 per 5m
Contact StarHub
- General Service Hotline (24 hours): 1633 (or +65 6820 1633 from overseas)
- Billing Enquiries (Mon-Sat, 8am-9pm): 1637 (or +65 6820 1637 from overseas)
- Sales Hotline (Daily, 8am-9pm): 1630 (or +65 6820 1630)
- StarHub Public Hotline: +65 6873 2828
Contact us at [email protected] should you require any assistance or spot any inaccuracies.
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