M1 Broadband Reviews and Comparison - Seedly
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M1 Broadband

  • Overview
  • Reviews (43)
  • Questions (5)
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Broadband/M1 Broadband
Broadband/M1 Broadband

M1 Broadband

4.3
43 reviews

USER RATINGS

Customer Support

3.5

Connectivity

3.4

Ease of set up

3.6

Plans (5)

Slide 1 of 5
  • M1 500Mbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $29.90/mth
    PRICE
  • M1 1Gbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $39.90/mth
    PRICE
  • M1 GamePRO 1Gbps

    24m
    CONTRACT LENGTH
    $52/mth
    PRICE
  • M1 500Mbps

    12m
    CONTRACT LENGTH
    $39.90/mth
    PRICE
  • M1 1Gbps

    12m
    CONTRACT LENGTH
    $49.90/mth
    PRICE

    M1 500Mbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $29.90/mth
    PRICE
Reviews (43)

4.3

43 Reviews

  • 5
    29
  • 4
    8
  • 3
    2
  • 2
    0
  • 1
    4

Read Review About...

customer service

connection speed

service provide

broadband year

broadband service

1gbps fibre

month 1gbps

broadband plan

mobile broadband

good speed

Most HelpfulMost RecentLow to HighHigh to Low
  • Updated 3w ago

    Purchased

    M1 500Mbps Fibre Broadband

    I called in to help me with some connectivity issues which quickly escalated into a no internet for work-from-home the entire day. Fortunately, I have SingTel and StarHub mobile lines at home to fall back on. Maybe we should just subscribe to all three telcos internet service so that they can take their turns to be down. [Customer Service] First up, the customer service is non-existence. I was put on hold at 1627, no matter what options I chose in the menu. Perpetually. Even when I managed to get a voice over the line, he says he is not the right person and he will transfer me and then perpetually on hold again. [Ease of set up] This is the most infuriating part of being an M1 fibre broadband subscriber. Whenever you are doing troubleshooting for your router, you have to call in to inform them that you are changing your router which connects to their ONT. M1 does this probably due to cybersecurity issues so they will map every single router that is connected to their ONT. And looking at my above point on customer service, you get the idea of how things quickly escalate. I couldn't even get the right person to talk to, how in the world am I going to get them to map my router? [Connectivity and Speed] The speed is quite pathetic at times, especially during peak hours. Their network simply cannot handle increased traffic during the work-from-home, COVID-19 Circuit Breaker period. Also, please remember to get a wireless router with Gigabit WAN ports to take advantage of speeds above 100Mbps. Some routers advertised as a Gigabit wireless router but the WAN port is only 100Mbps, such as the one I bought from M1. Fortunately, they have since upgraded their wireless router offering to keep up with the times. [Perks] Almost non-existent, as the number of Sunperks points will expire before you can even redeem for the cheapest reward. This is the biggest joke. Might as well don't have. [Others] Having said this, we have no choice, staying in Singapore, this is the cheapest and crappiest fibre broadband service we can get. Your other alternatives are not much better. I sometimes wonder where does the problem lie? Is it the technicians, or the infrastructure, or poor contingency planning? Hopefully, we can get some answers soon.
    0 comments
    0
  • Updated 3w ago

    Purchased

    M1 1Gbps Fibre Broadband

    Had a very bad experience with more than 24hrs downtime. Changing service provider immediately after contract end
    0 comments
    1
  • Updated on 13 Apr 2020

    Purchased

    M1 1Gbps Fibre Broadband

    With the quality of service they provide, i am willing to pay more to other player for a more DIGNIFIED customer service
    0 comments
    1
  • Updated on 08 Apr 2020
    Stable internet connection with one of the lowest price in town. Great bundle and promotion from time to time. Average customer service, sometimes might take longer than usual to resolve your issues. They ask verifying questions which are a hassle. Their customer service hot line and M1 shop is not linked directly. Overall it's still worth what you paying for!!
    0 comments
    0
  • Updated on 31 Mar 2020

    Purchased

    M1 1Gbps Fibre Broadband

    M1 is really bad in woodlands area. the pings often get extremely high. i have done router replacement and that didn't help. it means is not the router problem.i call M1 to perform a Modem check. the modem was functioning properly. all the troubleshoot i can do is done but the internet is still like rubbish.
    0 comments
    1
Questions (5)
Recent ActivityUnansweredTrending

Broadband

Singtel Broadband

M1 Broadband

StarHub Broadband

ViewQwest Broadband

WhizComms Broadband

MyRepublic Broadband

Promo Codes

What is the most value for money plan for 1GB fibre broadband that comes together with Wifi Mesh and homeline?
Tay WenHao
Tay WenHao
Top Contributor

Top Contributor (May)

Level 7. Grand Master
Answered 4w ago
I think it depends on several factors. 1. Which telco are you with now? Which telco are your mobile subscription with? Do you use pay TV? (E.g. Starhub TV or Singtel mioTV) 2. Is there promotion or discount if you get your broadband with a particular telco? Current prices for Starhub and M1 is $39.90. Im currently on M1 1Gbps Fiber @ $39. For M1, there's no pay TV subscription required to get the 'multi service saver', so Im getting around 20% off my phone bills monthly with M1. As for the mesh network, you can simply buy the equipment and set up yourself.
👍 0

ViewQwest Broadband

Singtel Broadband

M1 Broadband

StarHub Broadband

Broadband

Wonder how reliable is viewquest as compared to the big guys like singtel, starhub and m1?
Cedric Jamie Soh
Cedric Jamie Soh, Director at Seniorcare.com.sg
Level 9. God of Wisdom
Answered on 20 Apr 2020
Well, this is after Starhub has a day of disruption. So i guess even the big boys can have problems. Singtel has a fire in a substation that caused internet disruption. M1 has a major disruption once too. All ISP have their flaws. To be fair, Starhub giving a 20% rebate, so maybe this is something that Big Boys are able to offer.
👍 0

Lifestyle

Singtel Broadband

M1 Broadband

ViewQwest Broadband

StarHub Broadband

WhizComms Broadband

MyRepublic Broadband

What are the best wifi broadband plans in Singapore?
M1 offer the cheapest wifi broadband plan. 500 MBPS at $29.90. Value for money. I doubt there is any other cheaper plan.
👍 0

Singtel Broadband

MyRepublic Broadband

M1 Broadband

Lifestyle

Shopping

Singtel

Does Singtel Mio TV work with other broadband Internet Service Providers (ISP) for example M1, Starhub, MyRepublic etc?
Phyo Myat Thu
Phyo Myat Thu
Level 4. Prodigy
Updated on 17 Feb 2020
You can subscribe to Sports Pass from Singtel at https://cast.singtel.com/sportsplus It's 49.90 and you can watch it from internet browser or mobile. No need to have Singtel Broadband.
👍 1

M1 Broadband

Do I need to get the mesh for M1's broadband?
Personally, I don't think you need a mesh setup. My parent's place is a 4-NG HDB flat which is bigger than the current 5-room flat and you can access internet at any spot of the house. Having said that, certain spots will get slower connections but I think you will be fine.
👍 0

Types Of M1 Broadband Plans

M1 offers two types of home broadband plans: 24-month plans and 12-month plans.

For 24-month plans:

  • Fibre Broadband 500Mbps @ $29/month
  • Fibre Broadband 1Gbps @ $39/month
  • Fibre Broadband 1Gbps ASUS Lyra Trio Bundle @ $47/month
  • Fibre Broadband 1Gbps Linksys Velop Bundle @ $47/month
  • Fibre Broadband 1Gbps Linksys Velop Tri-Band Bundle @ $57/month
  • GamePRO 1Gbps with Linksys WRT32X Gaming Router @ $52/month

For 12-month plans:

  • Fibre Broadband 300Mbps @ $39/month
  • Fibre Broadband 1Gbps @ $49/month

Preparing Your House For Fibre Broadband

1. Fibre-readiness Check: Do you have a Fibre Termination Point (TP) installed?

  • Yes: If you already do, your home is now fibre-ready which means you can sign up for a M1 Fibre Broadband service anytime.
  • No: If you have missed the free TP installation provided by NetLink Trust, you can consider selected M1 plans that offer free TP installation. M1 can also help to arrange for your TP installation upon signing up.

2. What to expect on your Optical Network Terminal (ONT) appointment date?

  • The contractor from M1 will help to install the ONT and test if the Fibre Broadband connection has been successfully activated.

Fees and Charges For M1 Broadband Plans To Take Note Of

You will be charged a standard, one-time registration fee and signal activation fee:

  • Fibre registration @ $58.85
  • ONT Activation (Weekdays 9am-5pm) @ $58.85
  • ONT Activation (Weekdays after 5pm) @ $86.60
  • ONT Activation (Weekends/ Public Holidays) @ $112.35

If you request for termination before the service activation date, you will be charged the following fees:

  • Cancellation of ONT appointment @ $32.10
  • Cancellation / Modification of TP Appointment (High-Rise Residential) @ $160.50
  • Cancellation / Modification of TP Appointment (Landed Residential) @ $288.90

Installation fees, where applicable and as requested by customers:

  • Termination Point Installation (High-Rise Residential) @ $160.50
  • Termination Point Installation (Landed Residential) @ $288.90
  • Installation of internal cabling > 15m, measured from point of entry to 1st TP @ $2.14/ 5m
  • Onsite charge @ minimum of $68.48
  • Transport / Manpower Cost (Weekdays 9am-5pm) @ $32.10
  • Transport / Manpower Cost (Weekdays after 5pm) @ $48.15
  • Transport / Manpower Cost (Weekends/ Public Holidays) @ $64.20
  • ONT Collection (Weekdays 9am-5pm) @ $12.84
  • ONT Collection (Weekdays after 5pm) @ $19.26
  • ONT Collection (Weekends/ Public Holidays) @ $25.68

Contact M1

For personal services (24 hours)

  • Calling from Singapore: 1627
  • Calling from overseas: (65) 9680 1627

For business related enquiries (24 hours):

  • Calling from Singapore: 1622
  • Calling from Overseas: (65) 9680 1622
  • Technical Support (Business Broadband & Hosting Sevices): 6655 5577

For M1 Shop (9am-9pm daily):

  • Calling from Singapore: 1623
  • Calling from overseas: (65) 9680 1623

Visit M1's Customer Service Centre

1. IMM

  • 2 Jurong East Street 21, #01-20 IMM Building, Singapore 609601
  • 11am-8pm daily

2. Paragon

  • 290 Orchard Road, #B1-28/29 Paragon, Singapore 238859
  • 11am-8pm daily