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M1 Broadband

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  • Reviews (86)
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Broadband/M1 Broadband
Broadband/M1 Broadband
3.8
86 reviews
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Unclaimed

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USER RATINGS

Customer Support

3.8

Connectivity

3.5

Ease of set up

3.8

Plans (5)

Slide 1 of 5
  • M1 500Mbps Fibre Broadband

    24m

    CONTRACT LENGTH

    $29.90/mth

    PRICE

  • M1 1Gbps Fibre Broadband

    24m

    CONTRACT LENGTH

    $39.90/mth

    PRICE

  • M1 GamePRO 1Gbps

    24m

    CONTRACT LENGTH

    $52/mth

    PRICE

  • M1 500Mbps

    12m

    CONTRACT LENGTH

    $39.90/mth

    PRICE

  • M1 1Gbps

    12m

    CONTRACT LENGTH

    $49.90/mth

    PRICE

M1 500Mbps Fibre Broadband

24m

CONTRACT LENGTH

$29.90/mth

PRICE

Details

M1 Broadband Review 2021

With fast internet download speeds being all the rage right now, M1 Fibre Broadband plans, are usually competitively priced with reportedly fast and stable connections. M1 offers two types of affordable home broadband plans: 24-month plans and 12-month plans, with a choice of 500Mpbs or 1Gbps. Understanding Singapore's market of avid gamers, M1 also specially crafted a broadband plan for them called GamePro, equipped with high speeds, traffic prioritisation and lower latency.

Read More about M1 Broadband
Reviews (86)

3.8

86 Reviews

  • 5
    39
  • 4
    19
  • 3
    10
  • 2
    4
  • 1
    14

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    Most HelpfulMost RecentLow to HighHigh to Low
      Posted 4d ago

      Purchased

      M1 1Gbps Fibre Broadband

      They have the cheapest plan at the time of writing, besides starhub. Have been using them for years with no issue. Only problem faced was 2020 outage which causes some inconvenience when working from home and attending lessons. Other than that, it is pretty ok. Customer service are pretty helpful too

      0

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      Posted 6d ago

      Purchased

      M1 1Gbps Fibre Broadband

      recontracted. not much promotion for existing customers. network speed is nothing to shout about but a bit wary to switch.

      0

      What are your thoughts?

      Reply

      Posted 13d ago
      [Ease of set up] I would love to provide a review of this product, but M1 can't even set up an account for me, so I can't access the product. I registered for a user ID, set up my details and proceeded with SMS verification. However the final step is email verification, and despite it being 2021, the verification email was never sent to me (not in spam either). The customer service suggestion is to start registration from scratch using different details. This level of technical ineptitude for a comms company scares me, so I will go to another provider.

      0

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      Reply

      Posted 25d ago

      Purchased

      M1 1Gbps Fibre Broadband

      Sign up was fuss free and fast. Although they do not give free router now, they do allow us to do a 1 to 1 exchange of our old router if its damaged / malfunction. Recent sign up includes 2 month free boardband service!

      0

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      Posted 01 Aug 2021

      Purchased

      M1 GamePRO 1Gbps

      [Connectivity and Speed] Absolutely horrid. I paid $52 monthly only to get 10% of the speed I am supposed to get, this is 95% of the time. 5% of the time I actually get what I paid for. In that case, I should probably only pay 5% of the time but I'm actually required to pay 100% of the time, ridiculous. Contacting customer support regarding the issue also doesn't solve the issue.

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      Types Of M1 Fibre Broadband Plans Available

      M1 offers two types of home broadband plans: 24-month plans and 12-month plans.

      24-month plans:

      • Fibre Broadband 500Mbps: $29.90/month
      • Fibre Broadband 1Gbps: $39.90/month
      • GamePRO 1Gbps: $52/month

      12-month plans:

      • Fibre Broadband 500Mbps: $39.90/month
      • Fibre Broadband 1Gbps: $49.90/month

      Plan

      Contract Duration

      Price per month

      500 mbps

      24 months

      $29.90 /month

      1 Gbps

      24 months

      $39.90 /month

      GamePRO 1 Gbps

      24 months

      $52 /month

      500 mbps

      12 months

      $39.90 /month

      1 Gbps

      12 months

      $49.90 /month

      M1 Fibre Broadband Plan 1 Gbps

      If you're considering to upgrade your broadband plan, 1Gbps Fibre broadband is usually the crowd favourite these days. So how does M1's 1Gbps 24 month plan fair?

      Apart from being reasonably priced at $39.90/month, you also get:

      • a FREE ASUS Wireless Router AC2600 (worth $299)
      • 4G Mobile Broadband
      • Home Fixed Voice Service

      At typical Download Speeds of:

      • For Fibre Broadband: 905.2 – 917.3 Mbps
      • For Mobile Broadband: 45.1 – 113.8 Mbps

      Other add-ons you can get include:

      • Google Nest Hub - for an additional $6/ month
      • iPad 7th Gen - for an additional $23.90/ month
      • iPad Air 3rd Gen - for an additional $23.90/ month
      • iPad Mini 5th Gen - for an additional $23.90/ month

      There are also plenty of other router options to choose from. However, the devices have different amount of upfront fees and monthly payments, so do lookout for that.

      M1 Gaming Broadband Plan - GamePro at 1 Gbps

      For avid gamers, M1's Game Pro at 1 Gbps at $52/ month has the following features:

      • Dedicated Network - For the highest prioritisation in traffic when you're gaming
      • Lower Latency - Smoother gameplay across your system
      • Managed Routing - The M1 network is powered by custom routes to overseas servers, so you’ll have an advantage while gaming.
      • Additionally, get a free Linksys WRT32X Gaming Router with Killer Prioritization Engine to lower ping time and provide protection from extreme lag spikes.

      Is M1 Broadband the Best Fibre Broadband in Singapore?

      M1 Fibre Broadband plans are affordable and well-liked by our community with a good rating of 4.1 out of 5 stars on Seedly Reviews. Many Seedly Reviewers say that M1 broadband is one of the better ones of out of the 3 main telco ISPs. It is incredibly easy to switch over to M1 and register as new sign-ups. But M1's internet speed and consistency have room for improvement.

      Choosing a new broadband provider? Read all about the Best and Cheapest Home Fibre Broadband plans here.

      Preparing Your House For Fibre Broadband

      Is your house eligible for fibre broadband installation?

      1. Fibre-readiness Check: Do you have a Fibre Termination Point (FTP) installed?

      • Yes: If you already do, your home is now fibre-ready which means you can sign up for a M1 Fibre Broadband service anytime.
      • No: If you have missed the free FTP installation provided by NetLink Trust, you can consider selected M1 plans that offer free TP installation. M1 can also help to arrange for your TP installation upon signing up.

      2. What to expect on your Optical Network Terminal (ONT) appointment date?

      • The contractor from M1 will help to install the ONT and test if the Fibre Broadband connection has been successfully activated.

      Other Fees and Charges For M1 Broadband Plans

      You will be charged a standard, one-time registration fee and signal activation fee:

      • Fibre registration @ $58.85
      • ONT Activation (Weekdays 9am-5pm) @ $58.85
      • ONT Activation (Weekdays after 5pm) @ $86.60
      • ONT Activation (Weekends/ Public Holidays) @ $112.35

      If you request for termination before the service activation date, you will be charged the following fees:

      • Cancellation of ONT appointment: $32.10
      • Cancellation / Modification of TP Appointment (High-Rise Residential): $160.50
      • Cancellation / Modification of TP Appointment (Landed Residential): $288.90

      Installation fees, where applicable and as requested by customers:

      • Termination Point Installation (High-Rise Residential): $160.50
      • Termination Point Installation (Landed Residential): $288.90
      • Installation of internal cabling > 15m, measured from point of entry to 1st TP: $2.14/ 5m
      • Onsite charge: minimum of $68.48
      • Transport / Manpower Cost: $32.10 - $64.20 (depending on the time)
      • ONT Collection: $12.84 - $25.68 (depending on the time)

      Contact M1 Singapore

      For personal services (24 hours)

      • Calling from Singapore: 1627
      • Calling from overseas: +65 9680 1627

      For business related enquiries (24 hours):

      • Calling from Singapore: 1622
      • Calling from Overseas: +65 9680 1622
      • Technical Support (Business Broadband & Hosting Services): 6655 5577

      Or Visit M1's Customer Service Centre or your nearest M1 Shop.

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

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