M1 Broadband Reviews and Comparison - Seedly
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M1 Broadband

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  • Reviews (58)
  • Questions (0)
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Broadband/M1 Broadband
Broadband/M1 Broadband

M1 Broadband

4.2
58 reviews

USER RATINGS

Customer Support

3.8

Connectivity

3.6

Ease of set up

4.0

Plans (5)

Slide 1 of 5
  • M1 500Mbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $29.90/mth
    PRICE
  • M1 1Gbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $39.90/mth
    PRICE
  • M1 GamePRO 1Gbps

    24m
    CONTRACT LENGTH
    $52/mth
    PRICE
  • M1 500Mbps

    12m
    CONTRACT LENGTH
    $39.90/mth
    PRICE
  • M1 1Gbps

    12m
    CONTRACT LENGTH
    $49.90/mth
    PRICE

    M1 500Mbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $29.90/mth
    PRICE

Details

M1 Broadband Review 2020

M1 offers two types of home broadband plans: 24-month plans and 12-month plans.

Read More about M1 Broadband
Reviews (58)

4.2

58 Reviews

  • 5
    33
  • 4
    14
  • 3
    5
  • 2
    1
  • 1
    5

Read Review About...

Most HelpfulMost RecentLow to HighHigh to Low
  • Updated 3d ago

    Purchased

    M1 1Gbps Fibre Broadband

    I have tried the other 2 big telcos in Singapore and yet M1 was the only one that has not disappointed us for 3 years. The connectivity is steady and speed is fast. The asus router they gave for free provides the range and stable connection to my devices and have no latency issues as compared to other telcos where I hear my friends complaining about their router dropping the connection. Our internet is so smooth sailing that I didn't have to contact m1 support for these 3 years of usage. Kudos to M1.
    0 comments
    0
  • Updated 2w ago

    Purchased

    M1 1Gbps Fibre Broadband

    It is the cheapest 1Gbps speed broadband plan for the last 3 years (I know, cos I am the one paying for the wifi bills). In my memories, I only remember one time where the internet went out. Furthermore, m1 would have promotions where for each recontract, they would give a free router (there was once where they gave nintendo switch). But I have also been hit with a $100 bill because I forgot to recontract with them. Yet I did not receive any warning from them as well - Which was quite an annoyance. [Connectivity and Speed] [Customer Service]
    0 comments
    0
  • Updated 4w ago

    Purchased

    M1 500Mbps Fibre Broadband

    for the past 2 years was ok, then suddenly during covid Apr-Jul 2020 the broadband connection worst than my TPG Free Mobile, as its kept dropping, and it's very annoying as from it has been more than 3 months but M1 seems have no resolution on this intermittent dropping connection. I bought wifi-extender the 5Ghz wifi very bad, but end up same thing, a lot of times intermittent drop connection. Worst part, I'm working from home during this covid, so embarassing to have audio/video disconnected in the middle of important meeting. Thanks to previous Free TPG to help cover this lacking part of M1. M1, Please rectify this issue asap, a lot of people already eyeing to jump out the other boat, if your quality connection is still jumping up and down.
    0 comments
    0
  • Updated on 04 Jul 2020
    Cheapest 500mbps broadband around on 2 year contract. 500mbps is more than enough for most households that do not do gaming. 4k netflix on multiple devices work well with no stuttering. Two subscriptions in the west and southern part of Singapore for more than 2 years with no issues. Can combine both subscriptions into one bill. Recommend to get your own wireless router. A powerful one like asus ac86u can blanket your home with wireless signal without need for wireless mesh router rental from M1. __ update in Jul 2020 still the best value around! only went down for me once (while i was sleeping at night), and they proactively provided a one week waiver!
    0 comments
    0
  • Updated on 01 Jul 2020

    Purchased

    M1 500Mbps Fibre Broadband

    For new sign-ups (i.e. you need to install fibre in your home), I would suggest to sign up with Starhub as usually, they offer that service for free. For M1 I have to pay $300+ to get NetLink Trust to do the installation. It's considered as one of the cheapest plans. Been using it for 4 years but during this period, the connection could be unstable at times. I have to resort to use TPG mobile as mobile broadband when M1 network is down. They provide free mobile broadband of 500MB to use per month. Do note that the router does not come with the plan, unlike other providers. You either get your own or you can buy from them. You also have to pay them a fee if you wish to downgrade your plan.
    0 comments
    0
Questions (0)
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Types Of M1 Broadband Plans

M1 offers two types of home broadband plans: 24-month plans and 12-month plans.

1. 24-month plans:

  • Fibre Broadband 500Mbps @ $29/month
  • Fibre Broadband 1Gbps @ $39/month
  • Fibre Broadband 1Gbps ASUS Lyra Trio Bundle @ $47/month
  • Fibre Broadband 1Gbps Linksys Velop Bundle @ $47/month
  • Fibre Broadband 1Gbps Linksys Velop Tri-Band Bundle @ $57/month
  • GamePRO 1Gbps with Linksys WRT32X Gaming Router @ $52/month

2. 12-month plans:

  • Fibre Broadband 300Mbps @ $39/month
  • Fibre Broadband 1Gbps @ $49/month

Preparing Your House For Fibre Broadband

1. Fibre-readiness Check: Do you have a Fibre Termination Point (TP) installed?

  • Yes: If you already do, your home is now fibre-ready which means you can sign up for a M1 Fibre Broadband service anytime.
  • No: If you have missed the free TP installation provided by NetLink Trust, you can consider selected M1 plans that offer free TP installation. M1 can also help to arrange for your TP installation upon signing up.

2. What to expect on your Optical Network Terminal (ONT) appointment date?

  • The contractor from M1 will help to install the ONT and test if the Fibre Broadband connection has been successfully activated.

Fees and Charges For M1 Broadband Plans

You will be charged a standard, one-time registration fee and signal activation fee:

  • Fibre registration @ $58.85
  • ONT Activation (Weekdays 9am-5pm) @ $58.85
  • ONT Activation (Weekdays after 5pm) @ $86.60
  • ONT Activation (Weekends/ Public Holidays) @ $112.35

If you request for termination before the service activation date, you will be charged the following fees:

  • Cancellation of ONT appointment @ $32.10
  • Cancellation / Modification of TP Appointment (High-Rise Residential) @ $160.50
  • Cancellation / Modification of TP Appointment (Landed Residential) @ $288.90

Installation fees, where applicable and as requested by customers:

  • Termination Point Installation (High-Rise Residential) @ $160.50
  • Termination Point Installation (Landed Residential) @ $288.90
  • Installation of internal cabling > 15m, measured from point of entry to 1st TP @ $2.14/ 5m
  • Onsite charge @ minimum of $68.48
  • Transport / Manpower Cost (Weekdays 9am-5pm) @ $32.10
  • Transport / Manpower Cost (Weekdays after 5pm) @ $48.15
  • Transport / Manpower Cost (Weekends/ Public Holidays) @ $64.20
  • ONT Collection (Weekdays 9am-5pm) @ $12.84
  • ONT Collection (Weekdays after 5pm) @ $19.26
  • ONT Collection (Weekends/ Public Holidays) @ $25.68

Contact M1

For personal services (24 hours)

  • Calling from Singapore: 1627
  • Calling from overseas: (65) 9680 1627

For business related enquiries (24 hours):

  • Calling from Singapore: 1622
  • Calling from Overseas: (65) 9680 1622
  • Technical Support (Business Broadband & Hosting Sevices): 6655 5577

For M1 Shop (9am-9pm daily):

  • Calling from Singapore: 1623
  • Calling from overseas: (65) 9680 1623

Or Visit M1's Customer Service Centre