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M1 Broadband

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  • Reviews (74)
  • Questions (0)
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Broadband/M1 Broadband
Broadband/M1 Broadband
3.8
74 reviews
claimed

Unclaimed

This product has not been claimed by the company yet.

USER RATINGS

Customer Support

3.7

Connectivity

3.5

Ease of set up

3.7

Plans (5)

Slide 1 of 5
  • M1 500Mbps Fibre Broadband

    24m

    CONTRACT LENGTH

    $29.90/mth

    PRICE

  • M1 1Gbps Fibre Broadband

    24m

    CONTRACT LENGTH

    $39.90/mth

    PRICE

  • M1 GamePRO 1Gbps

    24m

    CONTRACT LENGTH

    $52/mth

    PRICE

  • M1 500Mbps

    12m

    CONTRACT LENGTH

    $39.90/mth

    PRICE

  • M1 1Gbps

    12m

    CONTRACT LENGTH

    $49.90/mth

    PRICE

M1 500Mbps Fibre Broadband

24m

CONTRACT LENGTH

$29.90/mth

PRICE

Reviews (74)

3.8

74 Reviews

  • 5
    35
  • 4
    16
  • 3
    7
  • 2
    3
  • 1
    13

Read Review About...

    Most HelpfulMost RecentLow to HighHigh to Low
      Updated 2d ago

      Purchased

      M1 1Gbps Fibre Broadband

      Garbage ISP. Internet cuts out randomly for no reason. Happens not only to me but to a lot of ppl as well [Connectivity and Speed] Terrible. Didn't even get 50 mb/s streaming and upload speed during "peak" hours (night time). Nothing wrong with router.

      1

      Brian Chong

      Brian Chong

      2d ago

      Hi there, I am Brian from the Seedly Operations Team, thanks for helping others by leaving a review on Seedly! While we are grateful for your sharing on your personal experience with the product, we have to inform you that your profile has violated our community guidelines as "Profile Usernames should be your real, full name. However, if you’re uncomfortable with using your real name, you may take up an Alias- on the condition that it is another real name." In light of this, kindly update your name to align with our community guidelines, Thank you! You can read more at https://support.seedly.sg/hc/en-us/articles/900000136686-Profiles! If you do not adhere to the community guidelines, your helpful review of your personal experience with the product will have to be removed in 3 working days. :( Looking forward to reading more of your reviews on Seedly!

      Post

      Updated on 15 Mar 2021

      Purchased

      M1 1Gbps Fibre Broadband

      [Network] M1's network for the WiFi was always stable. In a 5RM Resale with the ONT & Asus Router being in the living room, all rooms can still experience full signal strength and great internet speeds with stable connections. Never had I experience any connection issues/slow speed/downtime with M1, even during public outages, I had never once been affected by them. [Customer Service] M1's CS is prompt in addressing all enquiries and issues. They are fast in phone calls, unlike some companies where one may need to hang on the line for some time before an agent can attend to you. They are prompt in Email replies as well. Service from the CS team was the best with everyone being friendly and patient to address everything, even received follow-up calls to check on the status. [Service] They offer Sunpoints for bill payments in exchange for gifts from their store. They also offer attractive rewards for re-contracts and various promotions from time to time. The current product (1GBPS Broadband + Phone Line + Data SIM) was the best at the time I wanted to sign up, was also the cheapest. M1 is definitely a brand that offers affordable plans. [Reliability] I have no doubt about M1's service however I am highly against the Asus router they provide with their broadband plans. Being with M1 for 4 years, I had switched up their previously issued Asus Router (RT-AC1200) to the newer (RT-AC2600). Both of which had given me numerous problems throughout these 4 years. There were 3 occasions where the router would have an auto firmware update that would get corrupted, 2 of which required me to personally bring down to their service centre in Kallang when I stayed in the west during office hours on working days. Another 3 separate issues were hardware & connection issues where M1 could only provide minimal support and would need me to contact Asus but Asus's support was nowhere helpful in promptly resolving the issue and would often play badminton and push it back to the ISP (M1). As a customer paying for the service, I would minimally expect some form of reliability in the product provided and on-site support in the event there are some issues with it, not for me to apply leave and go down to the service centre to send the product in and apply another leave to go down for collection. I had bought 2 Asus routers of the same models when the existing ones gave me issues and even the other 2 too had issues over time. This just brings about how despite being untouched and left alone, it's bound to have its own set of hardware and other issues. This however could only be due to the routers being entry-level models but I still feel it's something one should prepare for when singing with M1 unless you are getting your own router. Would only recommend it to others that are getting this broadband plan with their own routers.

      0

      Post

      Updated on 25 Jan 2021

      Purchased

      M1 1Gbps Fibre Broadband

      [Customer Service] M1 seems to have a shorter waiting time compared to the other telcos. CSO sound knowledgeable in the products and seem empowered to offer exceptional handling and waivers when required. [Connectivity and Speed] Had both SH and M1 connectivity at the same time (because SH had a free FBB offer with the TV) and M1 was more reliable in terms of connectivity.

      1

      Ian Tan

      Ian Tan

      2w ago

      Starhub 1gbps faster?

      Post

      Updated on 23 Jan 2021

      Purchased

      M1 1Gbps Fibre Broadband

      I used Starrhub and Singtel before, dont get trapped with M1 broad band, the speed is really slow and they don't know how to solve it

      0

      Post

      Updated on 15 Jan 2021

      Purchased

      M1 1Gbps Fibre Broadband

      [Connectivity and Speed] I've been with M1 Fibre since day 1 it is available over my place till now. The speed is consistent but the ping is no longer as good as initial starting, guess it is over-congested.

      0

      Post

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