M1 Broadband Reviews and Comparison - Seedly
 

M1 Broadband

  • Overview
  • Reviews (41)
  • Questions (3)
  • More Details
Broadband/M1 Broadband

M1 Broadband

4.7
41 reviews

Plans (5)

Slide 1 of 5
  • M1 500Mbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $29.90/mth
    PRICE
  • M1 1Gbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $39.90/mth
    PRICE
  • M1 GamePRO 1Gbps

    24m
    CONTRACT LENGTH
    $52/mth
    PRICE
  • M1 500Mbps

    12m
    CONTRACT LENGTH
    $39.90/mth
    PRICE
  • M1 1Gbps

    12m
    CONTRACT LENGTH
    $49.90/mth
    PRICE

    M1 500Mbps Fibre Broadband

    24m
    CONTRACT LENGTH
    $29.90/mth
    PRICE
Reviews (41)

4.7

41 Reviews

  • 5
    31
  • 4
    8
  • 3
    2
  • 2
    0
  • 1
    0

Read Review About...

customer service

connection speed

broadband year

service provider

not issue

years reliable

mobile broadband

free mobile

sim card

good speed

Most Recent

  • Most Helpful
  • Most Recent
  • Low to High
  • High to Low
Most HelpfulMost RecentLow to HighHigh to Low
  • Updated 2w ago

    Purchased

    M1 500Mbps Fibre Broadband

    I have been using the M1 500Mbps Broadband for a couple of years now, probably renewed 3 times over the course of 6 years and even shifted it to my new place. However, I recalled having a lot of issues with the shifting but eventually sorted it out after a few days. Other than that, not much of an issue with connectivity and customer service as it works seamlessly day and night. The perks from M1 keep getting harder to achieve, e.g. the $5 off the bill was increased from 500 points to 900 points, thereabout. There are no hidden charges, so I pay a flat $29 per month and I am very pleased with that. The free mobile SIM card they provide dropped from 1GB of data to 500MB of data per month, so that's a slight bummer. There is a free fixed line that comes with it. Actually, I would prefer they charge me lesser, like around $20 a month, and drop the free mobile data and fixed-line as they are a bit under-utilized.
    0 comments
    0
  • Updated 3w ago

    Purchased

    M1 1Gbps Fibre Broadband

    [Connectivity and Speed] Having tried every single telco available over the years, m1 has been the most reliable for a gamer with the least disconnects for me. [Ease of set up] Easy to setup with fibre.
    0 comments
    0
  • Updated 4w ago

    Purchased

    M1 500Mbps Fibre Broadband

    [Connectivity and Speed] I am very impressed with the connectivity and speed at 500mbps. I can play games without lag and Youtube loading is pretty fast too! [Perks] It comes with a free 1 GB mobile broadband which I use it as my secondary Sim card. It also comes with a land line number which is quite useful too! [Customer Service] After the recent change of hand of M1 management, their mobile app is quite easy to navigate. I pay my bills and managed all my account in the app.
    0 comments
    0
  • Updated on 20 Jan 2020

    Purchased

    M1 1Gbps Fibre Broadband

    [Connectivity and Speed] Been using M1 broadband for a couple of years now. Minimum downtime whenever possible. Plans are competitively priced among other providers as well. [Perks] Will continue to subscribe to M1 broadband and hope they will offer incentive as the years goes by.
    2 comments
    0
    Koh Koh
    Koh Koh

    27 Jan 2020

    I been with M1 for more than 10 over years. offer incentive? wait until you are 80 and they won't even give you any. LOL.
    Cy Ho
    Cy Ho

    28 Jan 2020

    Not that bad la. anyway with other telcos there aren't many incentives/perks as well. so yeah
  • Updated on 19 Jan 2020

    Purchased

    M1 1Gbps

    [Hidden Charges] - My contract was not expired and they had charged me the full amount. Friends had warned me about M1 billing issues and it is evidently clear on why such feedback surfaced. [Customer Service] With the bot chat, almost impossible to get thru to an agent. They should have hotlines or email for users to send their request to. [Connectivity and Speed] During peak hours, the connectivity is rather slow, so be prepared for buffered services. [Perks] Their customer retention programme is almost non-existent. Even a visit to the M1 shops was a waste of time, service providers there just want to sell their products without proper explanation given on it. Overall, M1 is just getting too complacent and it`s time to try other users. My friends had warned me, never believed them till I went through the phase myself, thus a heads up for existing or future users out there, cheers!
    2 comments
    0
    Koh Koh
    Koh Koh

    27 Jan 2020

    You have to renew before expired or they gonna charge you the super expensive full amount. lol
    Mohd

    4w ago

    Wont be taken ransom, there are better providers and price plans out there. Have swap provider and so far, no regret.
Questions (3)

Recent Activity

  • Recent Activity
  • Unanswered
  • Trending
Recent ActivityUnansweredTrending

Lifestyle

Singtel Broadband

M1 Broadband

StarHub Broadband

M1 offer the cheapest wifi broadband plan. 500 MBPS at $29.90. Value for money. I doubt there is any other cheaper plan.

Singtel Broadband

MyRepublic Broadband

M1 Broadband

Lifestyle

Shopping

Singtel

Phyo Myat Thu
Phyo Myat Thu
Level 3. Wonderkid
Updated 2w ago
You can subscribe to Sports Pass from Singtel at https://cast.singtel.com/sportsplus It's 49.90 and you can watch it from internet browser or mobile. No need to have Singtel Broadband.

M1 Broadband

Personally, I don't think you need a mesh setup. My parent's place is a 4-NG HDB flat which is bigger than the current 5-room flat and you can access internet at any spot of the house. Having said that, certain spots will get slower connections but I think you will be fine.

Types Of M1 Broadband Plans

M1 offers two types of home broadband plans: 24-month plans and 12-month plans.

For 24-month plans:

  • Fibre Broadband 500Mbps @ $29/month
  • Fibre Broadband 1Gbps @ $39/month
  • Fibre Broadband 1Gbps ASUS Lyra Trio Bundle @ $47/month
  • Fibre Broadband 1Gbps Linksys Velop Bundle @ $47/month
  • Fibre Broadband 1Gbps Linksys Velop Tri-Band Bundle @ $57/month
  • GamePRO 1Gbps with Linksys WRT32X Gaming Router @ $52/month

For 12-month plans:

  • Fibre Broadband 300Mbps @ $39/month
  • Fibre Broadband 1Gbps @ $49/month

Preparing Your House For Fibre Broadband

1. Fibre-readiness Check: Do you have a Fibre Termination Point (TP) installed?

  • Yes: If you already do, your home is now fibre-ready which means you can sign up for a M1 Fibre Broadband service anytime.
  • No: If you have missed the free TP installation provided by NetLink Trust, you can consider selected M1 plans that offer free TP installation. M1 can also help to arrange for your TP installation upon signing up.

2. What to expect on your Optical Network Terminal (ONT) appointment date?

  • The contractor from M1 will help to install the ONT and test if the Fibre Broadband connection has been successfully activated.

Fees and Charges For M1 Broadband Plans To Take Note Of

You will be charged a standard, one-time registration fee and signal activation fee:

  • Fibre registration @ $58.85
  • ONT Activation (Weekdays 9am-5pm) @ $58.85
  • ONT Activation (Weekdays after 5pm) @ $86.60
  • ONT Activation (Weekends/ Public Holidays) @ $112.35

If you request for termination before the service activation date, you will be charged the following fees:

  • Cancellation of ONT appointment @ $32.10
  • Cancellation / Modification of TP Appointment (High-Rise Residential) @ $160.50
  • Cancellation / Modification of TP Appointment (Landed Residential) @ $288.90

Installation fees, where applicable and as requested by customers:

  • Termination Point Installation (High-Rise Residential) @ $160.50
  • Termination Point Installation (Landed Residential) @ $288.90
  • Installation of internal cabling > 15m, measured from point of entry to 1st TP @ $2.14/ 5m
  • Onsite charge @ minimum of $68.48
  • Transport / Manpower Cost (Weekdays 9am-5pm) @ $32.10
  • Transport / Manpower Cost (Weekdays after 5pm) @ $48.15
  • Transport / Manpower Cost (Weekends/ Public Holidays) @ $64.20
  • ONT Collection (Weekdays 9am-5pm) @ $12.84
  • ONT Collection (Weekdays after 5pm) @ $19.26
  • ONT Collection (Weekends/ Public Holidays) @ $25.68

Contact M1

For personal services (24 hours)

  • Calling from Singapore: 1627
  • Calling from overseas: (65) 9680 1627

For business related enquiries (24 hours):

  • Calling from Singapore: 1622
  • Calling from Overseas: (65) 9680 1622
  • Technical Support (Business Broadband & Hosting Sevices): 6655 5577

For M1 Shop (9am-9pm daily):

  • Calling from Singapore: 1623
  • Calling from overseas: (65) 9680 1623

Visit M1's Customer Service Centre

1. IMM

  • 2 Jurong East Street 21, #01-20 IMM Building, Singapore 609601
  • 11am-8pm daily

2. Paragon

  • 290 Orchard Road, #B1-28/29 Paragon, Singapore 238859
  • 11am-8pm daily