facebookM1 Broadband Reviews and Comparison - Seedly

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Broadband/M1 Broadband
Broadband/M1 Broadband
3.6
98 reviews
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Summary

Summary of M1 Broadband Plans 2022

M1 offers competitively priced fibre broadband plans, with the option of purchasing either 12 months or 24 months contract. Broadband speeds range from 500Mbps to 1Gbps, and a specific package option to meet gamers' speed and data needs. Each M1 broadband plan includes several add-ons, ONT activation, and an additional 4G mobile broadband under their 24 months bundle, which will benefit users who require an additional mobile broadband connection. 

Plan Features

24-Month Contract Plans

500Mbps Contract

  • Monthly subscription cost: S$29.90
  • Speed: 500Mbps
  • Service activation fee: Waived
  • Additional perks: 4G mobile broadband, Home fixed voice service, and ONT activation 

1Gbps Contract

  • Monthly subscription cost: S$39.90
  • Speed: 1Gbps
  • Service activation fee: Waived 
  • Additional perks: 4G mobile broadband, Home fixed voice service, ONT activation, and Next-gen Wifi 6 router (for new sign ups)

1Gbps GamePRO Contract

  • Monthly subscription cost: S$52.00
  • Speed: GamePRO 1Gbps
  • Service activation fee:  
  • Additional perks: ASUS TUF Gaming Router AX5400, ,4G mobile broadband, Home fixed voice service, and ONT activation

2Gbps Contract

  • Monthly subscription cost: S$59.90
  • Speed: 2Gbps
  • Service activation fee: Waived 
  • Additional perks: Linksys E8450 Wifi Mesh or ASUS RT-AX88U, 4G mobile broadband, Home fixed voice service, and ONT activation

12-Month Contract Plans

500MBPS Contract

  • Monthly subscription cost: S$39.90
  • Speed: 500Mbps
  • Service activation fee: Waived 
  • Additional perks: Home fixed voice service, and ONT activation

1GBPS Contract

  • Monthly subscription cost: S$49.90
  • Speed: 1Gbps
  • Service activation fee: Waived 
  • Additional perks: Home fixed voice service, and ONT activation 
...see more

Plans (5)

Slide 1 of 5
  • M1 500Mbps Fibre Broadband

    24m

    CONTRACT LENGTH

    $29.90/mth

    PRICE

  • M1 1Gbps Fibre Broadband

    24m

    CONTRACT LENGTH

    $39.90/mth

    PRICE

  • M1 GamePRO 1Gbps

    24m

    CONTRACT LENGTH

    $52/mth

    PRICE

  • M1 500Mbps

    12m

    CONTRACT LENGTH

    $39.90/mth

    PRICE

  • M1 1Gbps

    12m

    CONTRACT LENGTH

    $49.90/mth

    PRICE

M1 500Mbps Fibre Broadband

24m

CONTRACT LENGTH

$29.90/mth

PRICE

Reviews (98)

3.6

98 Reviews

5
40
4
20
3
15
2
5
1
18

Service Rating

Customer Support

3.6

Connectivity

3.3

Ease of set up

3.8
      Posted 05 Jun 2022

      Purchased

      M1 1Gbps Fibre Broadband

      [Connectivity and Speed] Generally ok connectivity. The free wifi router is subpar in distance coverage. Disconnections happen very frequently. Don't think they have compensated for any crashes.

      0

      What are your thoughts?

      Posted 03 Jun 2022

      Purchased

      M1 1Gbps Fibre Broadband

      [Connectivity and Speed] Relatively satisfactory. [Others] At times, it tend to crash but seems fine for this year. I do wish that there was some form of compensation for it but it has never happened before.

      0

      What are your thoughts?

      Posted 26 Apr 2022

      Purchased

      M1 1Gbps Fibre Broadband

      Been Jumping from M1 to Starhub and back to M1 for the past 10 years... Recently 4 years usage of M1 was not pleasant as there were quite a lot of outage and disruptions throughout the years( average 3 cases of disruptions that last hours and many connection breakages on and off ) over a year on average....Especially annoying when connection was lost halfway into online gaming or watching videos. So this ISP leave a bitter taste in my mouth. And because their outage are frequent, their customer supports are obviously super busy and takes tons of time to reach them for troubleshooting. But I can say it is definitely better than past Starhub and Singtel*don't know about the present ones as I quitted them years ago for their incompetency *... Yet to try on the other 3 newer ISP and since my contract is ending, I am trying to find a ISP that can provide me a reliable connection and a good price to upgrade my wifi 5 ASUS Lyra Trio to a Wifi 6 mesh system. EDIT: OMG Just read the recent reviews of MyRepublic....So many 5 stars!!! So many fake reviews....Now this ISP is out of my consideration! Read them yourselves if you are curious...Too good to be true and too many repetitive and scripted praises lol....I bet you will see these 5 star reviewers scripts on any review boards on the internet wpraising yours truly MyRepub....

      0

      What are your thoughts?

      Posted 05 Apr 2022

      Purchased

      M1 1Gbps Fibre Broadband

      [Connectivity and Speed] Used from 2012-2021 : Originally it was good and fast but since the lockdown, the speed was rather slow and unstable. Furthermore, sometimes there was some disruption to the network.

      0

      What are your thoughts?

      Posted 29 Mar 2022

      Purchased

      M1 500Mbps

      I have been with m1 for about 4, 5 years at least. I only faced a few issues through out my years. Connection may not be the best but stability is there. I downgraded from 1gbps to 500gbps. Everything is okay. Maybe slower but doesn't affect streaming Youtube or Netflix or Google meet call or Zoom call. And it is only 30 bucks. Maybe i will still stick to it. All of my phone lines are with them too.

      0

      What are your thoughts?

      Posted 09 Mar 2022
      super lousy customer service live chat system...let us wait 30mins in Q then straight cut down the service ,reason is no available staff... then wat point let us to wait Q for live chat... [Others]

      0

      What are your thoughts?

      Posted 07 Mar 2022

      Purchased

      M1 1Gbps Fibre Broadband

      Have been working fine throughout the past 10 years using it, recently outage and consistency not there..

      0

      What are your thoughts?

      Posted 17 Dec 2021

      Purchased

      M1 1Gbps Fibre Broadband

      Overall Rating as average. Connectivity somehow is not stable causes inconveniences especially the work from home.

      0

      What are your thoughts?

      Posted 11 Dec 2021

      Purchased

      M1 1Gbps Fibre Broadband

      [Connectivity and Speed] Date: 11 Dec 2021 Ping ms 3 Download Mbps 94.56 Upload Mbps 93.16 I am on a 1Gbps fibre home plan. Which part does this look like a 1Gbps plan? Not the first time getting this result. CS ask me to restart modem...every time. Then a few weeks later, same problem.

      0

      What are your thoughts?

      Posted 02 Dec 2021

      Purchased

      M1 1Gbps Fibre Broadband

      Getting more and more terrible! While i have no complain about their connectivity speed, I just encountered the most ridiculous disruption today. They decided it is OK to down the service for the whole day (9am to 6pm) in a normal working day when most people are working from home to down their network for maintenance! Their service "manager" had to be one of the worst I ever encountered. Despite telling her repeatedly not to tell me their problem, she keep pushing the responsibility to Netlink trust for the maintenance work. She cannot provide a reasonable solution and sound like she just want to go through motion to return my call because I requested for it.

      0

      What are your thoughts?

    Discussions (0)

      No Posts Found.

      Types Of M1 Fibre Broadband Plans Available

      M1 offers two types of home broadband plans: 24-month plans and 12-month plans.

      24-month plans:

      • Fibre Broadband 500Mbps: $29.90/month
      • Fibre Broadband 1Gbps: $39.90/month
      • GamePRO 1Gbps: $52/month

      12-month plans:

      • Fibre Broadband 500Mbps: $39.90/month
      • Fibre Broadband 1Gbps: $49.90/month

      Plan

      Contract Duration

      Price per month

      500 mbps

      24 months

      $29.90 /month

      1 Gbps

      24 months

      $39.90 /month

      GamePRO 1 Gbps

      24 months

      $52 /month

      500 mbps

      12 months

      $39.90 /month

      1 Gbps

      12 months

      $49.90 /month

      M1 Fibre Broadband Plan 1 Gbps

      If you're considering to upgrade your broadband plan, 1Gbps Fibre broadband is usually the crowd favourite these days. So how does M1's 1Gbps 24 month plan fair?

      Apart from being reasonably priced at $39.90/month, you also get:

      • a FREE ASUS Wireless Router AC2600 (worth $299)
      • 4G Mobile Broadband
      • Home Fixed Voice Service

      At typical Download Speeds of:

      • For Fibre Broadband: 905.2 – 917.3 Mbps
      • For Mobile Broadband: 45.1 – 113.8 Mbps

      Other add-ons you can get include:

      • Google Nest Hub - for an additional $6/ month
      • iPad 7th Gen - for an additional $23.90/ month
      • iPad Air 3rd Gen - for an additional $23.90/ month
      • iPad Mini 5th Gen - for an additional $23.90/ month

      There are also plenty of other router options to choose from. However, the devices have different amount of upfront fees and monthly payments, so do lookout for that.

      M1 Gaming Broadband Plan - GamePro at 1 Gbps

      For avid gamers, M1's Game Pro at 1 Gbps at $52/ month has the following features:

      • Dedicated Network - For the highest prioritisation in traffic when you're gaming
      • Lower Latency - Smoother gameplay across your system
      • Managed Routing - The M1 network is powered by custom routes to overseas servers, so you’ll have an advantage while gaming.
      • Additionally, get a free Linksys WRT32X Gaming Router with Killer Prioritization Engine to lower ping time and provide protection from extreme lag spikes.

      Is M1 Broadband the Best Fibre Broadband in Singapore?

      M1 Fibre Broadband plans are affordable and well-liked by our community with a good rating of 4.1 out of 5 stars on Seedly Reviews. Many Seedly Reviewers say that M1 broadband is one of the better ones of out of the 3 main telco ISPs. It is incredibly easy to switch over to M1 and register as new sign-ups. But M1's internet speed and consistency have room for improvement.

      Choosing a new broadband provider? Read all about the Best and Cheapest Home Fibre Broadband plans here.

      Preparing Your House For Fibre Broadband

      Is your house eligible for fibre broadband installation?

      1. Fibre-readiness Check: Do you have a Fibre Termination Point (FTP) installed?

      • Yes: If you already do, your home is now fibre-ready which means you can sign up for a M1 Fibre Broadband service anytime.
      • No: If you have missed the free FTP installation provided by NetLink Trust, you can consider selected M1 plans that offer free TP installation. M1 can also help to arrange for your TP installation upon signing up.

      2. What to expect on your Optical Network Terminal (ONT) appointment date?

      • The contractor from M1 will help to install the ONT and test if the Fibre Broadband connection has been successfully activated.

      Other Fees and Charges For M1 Broadband Plans

      You will be charged a standard, one-time registration fee and signal activation fee:

      • Fibre registration @ $58.85
      • ONT Activation (Weekdays 9am-5pm) @ $58.85
      • ONT Activation (Weekdays after 5pm) @ $86.60
      • ONT Activation (Weekends/ Public Holidays) @ $112.35

      If you request for termination before the service activation date, you will be charged the following fees:

      • Cancellation of ONT appointment: $32.10
      • Cancellation / Modification of TP Appointment (High-Rise Residential): $160.50
      • Cancellation / Modification of TP Appointment (Landed Residential): $288.90

      Installation fees, where applicable and as requested by customers:

      • Termination Point Installation (High-Rise Residential): $160.50
      • Termination Point Installation (Landed Residential): $288.90
      • Installation of internal cabling > 15m, measured from point of entry to 1st TP: $2.14/ 5m
      • Onsite charge: minimum of $68.48
      • Transport / Manpower Cost: $32.10 - $64.20 (depending on the time)
      • ONT Collection: $12.84 - $25.68 (depending on the time)

      Contact M1 Singapore

      For personal services (24 hours)

      • Calling from Singapore: 1627
      • Calling from overseas: +65 9680 1627

      For business related enquiries (24 hours):

      • Calling from Singapore: 1622
      • Calling from Overseas: +65 9680 1622
      • Technical Support (Business Broadband & Hosting Services): 6655 5577

      Or Visit M1's Customer Service Centre or your nearest M1 Shop.

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

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