MyRepublic Broadband

Plans (6)

Details

• 

  Marcus Lee

  Level 4

  Posted 14d ago

  [Connectivity and Speed] Haven't had any hiccups with MyRepublic for the past 7 years with them outside of the publicized outages. Been gaming with barely any lag or delay. [Ease of set up] Apart from initial set-up (broadband & cabling), recontracting with new router is simply plug and play and they'd do everything for you! [Perks] Sign up 'freebies' of Asus routers are the best whenever you want to change the router. Better than the self branded routers others are offering. [Others] Have option to have static IP at a 1 time fee. Great if you want to access your home network stuff from outside.

  0

  Helpful •

  0

  What are your thoughts?

  
  

  Reply

• J

  J

  Level 3

  Posted 17d ago

  Purchased

  MyRepublic No Frills 1Gbps Broadband

  [Perks](SCAM) 11.11 One-Day Exclusive: Get $20 Grab voucher on top of the amazing broadband deals today! Promotion is not applicable for 200Mbps, 12-Month 1Gbps and No-Contract 1Gbps broadband plan. The above was word for word on the site. Re-contracted for 2 years but was only told after chatting with live agent that it's ONLY for new sign-ups the next day. Beware of their false advertisements and do your diligence to chat with their agent before purchasing. It's unfortunate the live is only until 6pm but I re-contracted after work at around 7pm. No other *tnc* stated ANYWHERE. [Customer Service] Why end your support at 6pm when you have a 1day promotion going with no way to clarify? [Connectivity and Speed] The only satisfactory part of myRepublic is the speed and reliability. But after this re-contract having second thoughts on the next re-contract.

  2

  Helpful •

  0

  

  MyRepublic

  

  14d ago

  We apologize that our service did not satisfy your expectations, J. We are here to help! Please send us an email at [email protected] for us to check further. Warm regards, Jam

  J

  J

  6d ago

  Level 3

  Received the same templated reply. No point asking to email again and again just to get the same response. It's marketing job not well done in such a scummy way it almost feel like a scam.

  What are your thoughts?

  
  

  Reply

• 

  Sun Yong

  Level 2

  Posted 19d ago

  Purchased

  MyRepublic ASUS TUF Gaming AX3000 GAMER 1Gbps Broadband

  [Connectivity and Speed] I signed up for the gamer broadband bundle which advertised improved ping, which was false. My original home broadband with Singtel has around 230ms ping and MyRepublic broadband has around 400+ms (the customer service has no idea why that's so)! After custom routing, it has around 200ms ping, which is the same as a cheaper non-gaming bundle. The tech team couldn't help to improve the ping and asked for a reverse tracert, information which I don't have, and the game host has no idea on how to obtain, given that it's a server hosted by a third party company. I asked for refund and cancellation of subscription one week into the plan, and MyRepublic want to charge me early termination fee! The gamer bundle advertisement is a joke, giving me double the ping and so-called reduced it via custom routing to give me back ping that is the same as before. The last customer service staff I chatted with said she'll escalate this issue but no guarantee of a refund or waiver of fees. I will submit a case with small claims tribunal.

  1

  Helpful •

  0

  

  MyRepublic

  

  19d ago

  We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time, Sun Yong. We are here to help! Please send us an email at [email protected] with your account details. We’ll work with you to resolve any issues as quickly as possible. Warm regards, Jam

  What are your thoughts?

  
  

  Reply

• 

  Jaslin Huang

  Level 3

  Posted 19d ago

  Purchased

  MyRepublic No Frills 1Gbps Broadband

  I switched from Singtel to MyRepublic to give it a try since Singtel has been charging exorbitant prices. SO far, the connectivity with MyRepublic has been OK, just that a few times drop off. I would say maybe about 3 times already. I hope MyRepublic can improve this part. I like how when i first sign up, the technician came to help set up everything since I am not tech savvy. I will use for 2 years first and see how it goes.

  0

  Helpful •

  0

  What are your thoughts?

  
  

  Reply

• PW

  PATRICK WINTERS

  Level 3

  Posted 20d ago

  Purchased

  MyRepublic No Frills 1Gbps Broadband

  I chose myrepublic because of the excellent reviews. It is easy to setup and the online interface works well. They also have a technical hotline which answer very quickly. Unfortunately that is all overshadowed by a poor connection which cuts out during peak hours 9-10am, when many people are logging on to work from home. I have seen my connection cut out 2-3 times per day during the morning, which cost me several times to lose stuff I was working on. Im now trying to fix this with technical support for the third time, but don't see any progess, and each time speaking with a new person and explaining the situation all over again. I just want it fixed but keep getting told to reset the router and wait until tomorrow. From current perspective, do not recommend due to the connection issues.

  1

  Helpful •

  1

  

  MyRepublic

  

  20d ago

  Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention, Patrick. We are here to help! Please email us at [email protected] with your account details so we can check this further for you. Warm regards, Jam

  What are your thoughts?

  
  

  Reply

• 1
• 2
• 3
• 4
• 5
• 6
• ...
• 311
• 312