MyRepublic Broadband

Plans (8)

Details

• 

  Kenneth Koh

  Level 2. Rookie

  Updated 3w ago

  [Connectivity and Speed]Speed of connectivity was fast in the beginning but after the 2nd contract with them, it is getting 'bad' 1G plan and I am getting less than 100 mbs when speedtest is carried out. Call customer service, they said it's the router problem, then I told them I paid extra to MyRepublic to upgrade the router to Asus RT-AC 88.

  0 comments

  Helpful

  0

  Post
• ST

  sohpie tan

  Level 3. Wonderkid

  Updated 4w ago

  Purchased

  MyRepublic Ultra 1 Gbps Broadband with TP-Link EC330 router

  I signed up with them recently, and one thing I like about them is the responsiveness of their customer service. They use a virtual chatroom and I did not have to wait long to be served. Their staff gave prompt and helpful information for me to make decisions. The experience with their broadband is stable thus far. thanks.

  0 comments

  Helpful

  5

  Post
• 

  Chong Ren Wei

  Level 2. Rookie

  Updated on 01 Oct 2020

  Purchased

  MyRepublic Ultra 1 Gbps Broadband with TP-Link EC330 router

  [Ease of set up] Relatively easy to set up. [Connectivity and Speed] Very fast internet connection, though the 2.4Ghz network is sometimes unstable. Prefer the 5Ghz network!

  0 comments

  Helpful

  1

  Post
• 

  Jacinta Lim

  Level 2. Rookie

  Updated on 30 Sep 2020

  Purchased

  MyRepublic Ultra 1 Gbps Broadband with TP-Link EC330 router

  [Customer Service] If nothing bad happens - ie you don’t need to reach customer service or you don’t have any issues with your billing - MyRepublic are ok. They are fast to set up and they are quick to make the sale to you. However if anything at all happens and you need to reach their customer service team for any resolution, forget about it. I called them two months ago, and was told they would come back to me in two days. No response. A month later, I wrote to them on their website and got an automated response that they would come back to me. No response. I went on their social media and asked for a response and only after two comments made public on their social media did they ask a rep to come back to me. BUT NOTE this: once I spoke to the rep, the rep went silent again when it was in a private forum. Do not expect any help or customer service from this company if you need it. It’s completely non existent. I would not recommend this company to anyone.

  0 comments

  Helpful

  1

  Post
• AH

  Alvin Ho

  Level 3. Wonderkid

  Updated on 29 Sep 2020

  Purchased

  MyRepublic Ultra 1 Gbps Broadband with TP-Link EC330 router

  When i signed up with myrepublic 3 contract terms (6 years ago), they were not bad, very personal, easy to reach etc. Gradually, they get worse, starting with only able to call in certain time of the day. Staff online were also very rude & during covid19, when things started getting difficult, they started making excuses for being unable to meet their SLA. When it was time for me to terminate my contract however, they started counting peanut with me. Over the years, the product that i bought, 1GB broadband for a 2 year contract has gotten cheaper, today its about $38/mo. The price they charged me, over the last 3 contract terms however, ie 6 years, has been locked to the day that i signed up with them, i think it was around $49 + home voice, abt $3, together $52+/mo.

  0 comments

  Helpful

  1

  Post
• 1
• 2
• 3
• 4
• 5
• 6
• ...
• 241
• 242