MyRepublic Broadband

Plans (6)

Details

• 

  C

  Level 2. Freshie

  Updated 4d ago

  Purchased

  MyRepublic No Frills 1Gbps Broadband

  I've been going back and forth for over a week with MyRepublic customer service, and we still don't have the service even installed. To their credit, their customer service team is helpful and responsive, that is about it. So initially I set up the account with my name but the proof of address is in my husbands name, I contacted customer support and they said they'd help me cancel the order I placed and waive the cancellation fee as I planned to reopen another account for the same address but with the correct details... I got charged the cancellation fee even after I contacted them with the new order number to show that I wasn't just trying to get a free cancellation and I wanted to avail of the service. The agent I then spoke to said there was nothing he could do. A few days later, I get an email saying the appointment for the installation has been cancelled due to issues with Netlink Trust. Netlink Trust had confirmed with me earlier that day the issues were resolved and the installation was going ahead as planned. I basically had to act as intermediary for Myrepublic and Netlink to get a new appointment set because MyRepublic was telling me it would take up to 2 months for an installation. My husband and I are both WFH so waiting two months isn't an option. When I asked if I'd be able to cancel the order all together they said I'd have to pay $250 because the appointment had been confirmed... Even though they cancelled it.. After 40 min on the live chat and 2 more calls to Netlink I finally managed to reschedule the appointment. Hopefully once I get the service set up I'll be able to edit the review with some good news at the end but until now, I'm extremely displeased with the service, but placed an order for 2 years so guess I'm locked in regardless. [Ease of set up] [Others]

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  MyRepublic

  

  4d ago

  Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better, C. We are here to help! Should you need further assistance, please do not hesitate to contact us at [email protected] and we will work on resolving your issue. Warm regards, Jam

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  Ivan Lkjk

  Level 2. Freshie

  Updated 6d ago

  Purchased

  MyRepublic TP-Link EC330 1Gbps Broadband

  [Hidden Charges] [Customer Service] I have just sign up myrepublic broadband plan and they have the free termination point installation promotion and after sign up and everything their bill charge was $152.20 included a service installation and NTL fee and i have contacted them throu online support they said the promotion for the free termination point installation is for customer taht did not have the openet fibre box in the home yet and i reply them since i already have the fibre box then can the promotion waive of the service installation and the NTL fee end up cannot and i have to pay the $152.2 bill and also the deposit of $100 overall their service is about paying more money but their connection wise now is ok so i now will need to go throu them for 2 years.

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  Helpful •

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  MyRepublic

  

  6d ago

  Thanks for sharing your feedback, Ivan. We’re sorry your experience didn’t match your expectations. We’ll do better in the future. Please do not hesitate to chat with us or send an email to [email protected] should you have further concerns and we will assist you to resolve it. Warm regards, Jam

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• S

  Scott

  Level 3. Freshie

  Updated 1w ago

  Purchased

  MyRepublic No Frills 1Gbps Broadband

  Very good. It's a very strong network and the customer support is excellent. Also the price is very affordable.

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• J

  Justina

  Level 3. Freshie

  Updated 2w ago

  Purchased

  MyRepublic No Frills 1Gbps Broadband

  Prompt service. Been with MyRepublic for 1 year now and still loving it!!! But the price a bit on the high side.

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  Helpful •

  1

  

  MyRepublic

  

  2w ago

  Thank you for your review, Justina. Should you need assistance with your account, you may send us an email with your account information at [email protected] Regards, Rel

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• D

  Dennis

  Level 4. Wonderkid

  Updated 2w ago

  Purchased

  MyRepublic No Frills GAMER 1Gbps Broadband

  [Ease of set up] It is a very convenient to do the sign up with MyRepublic Broadband and there is consistent speed which is useful for work, learning & leisure.

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