WhizComms Broadband
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This product is managed by WhizComms.
Summary
Product Page Transparency
- Claimed in October 2020
Summary of WhizComms Broadband 2022
WhizComms has one of the cheapest broadband plans in Singapore. Offering plans with only two speed types, users can purchase either a 12-months or 24-months contract with a broadband speed of 300Mbps or 1Gbps. You can also further upgrade their basic 1Gbps plans for a better connection, making WhizComms’ no-frills broadband plans a perfect option for the cost-conscious.
Plan Features
300Mbps No-Frills Broadband Plan
- Monthly subscription cost: S$32 (12 months) or S$26.90 (24 months)
- Speed: 300Mbps
- NLT Service activation fee: S$56.71 (new port activation)
- Additional perks: Free speed boost to 500Mbps after 6 weeks
1Gbps No-Frills Broadband Plan
- Monthly subscription cost: S$40.00 (12 months) or S$34.90 (24 months)
- Speed: 1Gbps
- Service installation fee: S$18.00 (U.P S$53.50)
- Additional perks: Onsite Wifi audit service
1Gbps Mesh Solution Broadband Plan
- Monthly subscription cost: S$49.90
- Subscription period: 24 months
- Speed: 1Gbps
- Service installation fee: S$18.00 (U.P S$53.50)
- Additional perks: 2 units of TP-Link Deco M5
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This product is managed by WhizComms.
Summary
Product Page Transparency
- Claimed in October 2020
Summary of WhizComms Broadband 2022
WhizComms has one of the cheapest broadband plans in Singapore. Offering plans with only two speed types, users can purchase either a 12-months or 24-months contract with a broadband speed of 300Mbps or 1Gbps. You can also further upgrade their basic 1Gbps plans for a better connection, making WhizComms’ no-frills broadband plans a perfect option for the cost-conscious.
Plan Features
300Mbps No-Frills Broadband Plan
- Monthly subscription cost: S$32 (12 months) or S$26.90 (24 months)
- Speed: 300Mbps
- NLT Service activation fee: S$56.71 (new port activation)
- Additional perks: Free speed boost to 500Mbps after 6 weeks
1Gbps No-Frills Broadband Plan
- Monthly subscription cost: S$40.00 (12 months) or S$34.90 (24 months)
- Speed: 1Gbps
- Service installation fee: S$18.00 (U.P S$53.50)
- Additional perks: Onsite Wifi audit service
1Gbps Mesh Solution Broadband Plan
- Monthly subscription cost: S$49.90
- Subscription period: 24 months
- Speed: 1Gbps
- Service installation fee: S$18.00 (U.P S$53.50)
- Additional perks: 2 units of TP-Link Deco M5
Plans (7)
WhizComms 300Mbps - 12 months
12m
CONTRACT LENGTH
$32/mth
PRICE
3.8
72 Reviews
Service Rating
Customer Support
Connectivity
Ease of set up
Most Helpful
Posted 20d ago
Purchased
WhizComms Mesh Wi-Fi Solution Plan - 24 months
The network was disconnected/connected for two consecutive days, I contacted customer service to check it, but after waiting for three days technician to check and cannot solve issues and said it was not their problem is Singtel line problem,then we check will Singtel, they said is whizcomms issue. The company can't solve the problems will push to other company, this is whizcomms service.0
What are your thoughts?Posted 23d ago
Purchased
WhizComms 300Mbps - 24 months
There were issues with high ping to sites like twitter and some online games, contacted customer service on the website they are basically useless with no technical knowledge and got to contact their technical support by email. It becomes very troublesome when there are network issues and they would need to contact singtel to resolve it which also takes time. As of now issue is still not resolved since last contacted technical support on Feb this year and will not re-new the contract which is ending soon Previously was on their 1gbps plan.0
What are your thoughts?Posted 22 Dec 2022
Purchased
WhizComms Wireless Router Plan - 24 months
I informed their team weeks ago that I would be changing the address of my service. Their technician came down to connect the internet on 20th December. 2 days later, I still have no internet and had to rely on my mobile data to do my work from home. Contacted their customer service several times and always get the same templated answer that it is a backend issue and they are trying to resolve it as fast as they can. It is already 2022, what kind of backend issues take 2 days to resolve when the previous owner had no issues with their internet?1
What are your thoughts?WhizComms Official
29 Dec 2022
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Posted 15 Dec 2022
Purchased
WhizComms 300Mbps - 24 months
I'm leaving a review in my 24th month of service. Since I'm the only one at home and only using the internet for work and regular surfing/streaming, I opted for the cheaper 500mbps plan. 4rm HDB, on TPLink Deco mesh. Pros: - Consistent speed quality. I did not encounter any discernable drop in speed or bottlenecks based on my speed tests using the main mesh node over the period. - Cost. Lowest cost available on the market, albeit it's only 500mbps. Still manages to meet all of my needs. - Setup was scheduled easily and the guy was professional in ensuring that my network was up and running and at the speed promised. Cons: - Commitment period. The 24mth period is pretty long to be tied for the price. If for any reason u decide to break the contract, you're still bound to the remaining months applicable. Price is bumped up to $32 after the contract period. All in all, no complains. Would still recommend it to people who aren't that picky about having the highest speed possible or households with less users.1
What are your thoughts?WhizComms Official
29 Dec 2022
Hi El, thank you so much for your review! We are glad to hear that you are satisfied with our service. We have also noted on your feedback regarding a shorter contract period and will explore the possibility on this in the future (of course, the price will be higher compared to 24 months contract).
Happy surfing!
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Posted 23 Nov 2022
Purchased
WhizComms 300Mbps - 24 months
Had my installation date on 21 Nov and attended by Zhi Qiang. Kudos to Zhi Qiang in taking the effort to ensure that I am getting the expected speed and even explain to me the different "tech" term when I sound like a noob. Despite being the cheapest ISP in the market, the service provided by ZhiQiang is top notch. Keep up the good work =)1
What are your thoughts?WhizComms Official
23 Nov 2022
Hi there, we are glad to hear that our broadband installation went by smoothly for you! We would also like to thank you for your kind words for our Field Engineer Zhi Qiang.
If you require any assistance, feel free to call us at 6797 0778 or email us at [email protected].
Happy surfing!
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Posted 19 Oct 2022
Purchased
WhizComms 300Mbps - 24 months
Signed up during one of their promo and so far, been a happy user. Simple plug and play when it comes to installation. Didn't need to reset my router. Customer service even helped me over the phone when I overlooked on a promo aspect. Affordable and fuss free plan enough for a household of 5. With inflation increasing, it was a good move to secure the next 2 years. So far no issue and hoping it stays that way. 🤙🏽1
What are your thoughts?WhizComms Official
26 Oct 2022
Hi there, thank you for such an awesome review! We are so happy to hear that you had a satisfying experience with us. At WhizComms, we work very hard to provide the best service to our customers while pushing for the lowest price possible in the market.
Feedback like yours is essential to let us know if we are on the right track. We are glad to hear that our hard work is paying off and we thank you for the valuable feedback.
Happy surfing!
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Posted 24 Sep 2022
Purchased
WhizComms 1Gbps No Frills Plan - 24 months
It was very simple to sign up, pay, and arrange for installation. But after that, the nightmare began. [Ease of set up] The modem that Whizcomms provided was a non-wireless ONR that doesn’t pass through the WAN IP to your own wireless router, so there’s no way of doing any type of port forwarding or router customisation. [Customer Service] The live chat customer support, and their official email are basically useless; everything that you need help with, they will tell you: “please bring the ONR down to our office at your own cost for configuration. Operating hours are 11am-5pm Mon-Fri.”. That shows their terrible lack of consideration for any customers who work 9-5. Despite the fact that they have this ONR, they can’t do any type of remote configuration. Not recommended at all if you do anything that needs router customisation. Imagine making a trip down every time you need to open one port for one app.1
What are your thoughts?WhizComms Official
26 Sep 2022
Hi there, thank you so much for your valuable feedback. We understand that you faced some difficulties with regards to port forwarding and router customisation.
You are correct that our Optical Network Router (ONR), similar to other Telco modems, are non-wireless in nature. A separate wireless router is required to have wireless connection capabilities.
We have received similar requests from some customers before where they require port forwarding or have special router settings. In such cases, they will usually know their requirements and inform us beforehand so that we can make the necessary configurations before the installation. However, the majority of the public do not require this so this is considered a special arrangement.
You are also correct that if you require ONR configuration after the initial installation has been completed, we will require you to visit our office to do so.
We understand that this has caused some inconvenience to you. We will look into our operations again to see if we can cater to such special requests better in the future :).
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Posted 26 Aug 2022
Purchased
WhizComms 1Gbps No Frills Plan - 24 months
I did my research before I sign up with WhizComms. Indeed the lowest priced & valued for money fibre broadband plan in SG! Signed up during their July promo, 1Gbps no-frills for $32 only + NLT activation waiver. What a steal! It really helps us in saving a lot from those big telco bundles. Thank you WhizComms! #happycustomer :)1
What are your thoughts?WhizComms Official
29 Aug 2022
Hi Winnie, thank you for the awesome 5 Stars! We are glad to hear of your positive experience with us. We do our best to offer great savings for all our customers where it matters :).
If you require any assistance, feel free to call us at 6797 0778, or email us at [email protected].
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Posted 10 Aug 2022
Purchased
WhizComms 1Gbps No Frills Plan - 24 months
[Customer Service] No 24 hrs support [Connectivity and Speed] Ok only. Always drop line at after 12am. Not suitable for gamer [Ease of set up] Easy setup [Others] No choice need to fullfil 24 mths contract,1
What are your thoughts?WhizComms Official
Edited 22 Aug 2022
Hi there, thank you for taking your time with this feedback. We are sorry to hear about your negative experience with our service. If you face any internet downtime, you may chat with our technical officer: http://bit.ly/2Gve552 (9am-9pm weekdays/eve of PH & 9am-6pm weekends/PH)
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Posted 30 Mar 2022
Purchased
WhizComms Wireless Router Plan - 24 months
In overall I'm happy using WhizComms Broadband. Not much issue while using it and will continue to renew the plans.1
What are your thoughts?WhizComms Official
11 Apr 2022
Hi Riz Liyana, we are so happy to hear this! Thank you for the kind words and we are glad to have you stick around!
Happy surfing!
WhizComms Team
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Types Of WhizComms Broadband Plans
WhizComms offers a 12-month and 24-month contract option for 2 different speeds:
Speed | Duration | Device | Price |
|---|---|---|---|
300 Mpbs No-frills plan |
| No device |
|
1 Gbps No-frills plan |
| No device |
|
1 Gbps |
| Wireless Router Plan |
|
1 Gbps | 24 months | Wifi Mesh Plan | $49/ month |
Summary of Whizcomms broadband plans
Why Is WhizComms Able To Offer Home Fibre Broadband Service At Such Low Rates?
- WhizComms operate on a digital platform (e-commerce sales/enquiries, electronic registration, and e-billing service) and encourage consumers to self-help, with no physical stores. This reduces retail and manpower costs, which are translated to savings for subscribers.
- Whizcomms offer no-frills solutions for subscribers. This gives subscribers the freedom to choose and purchase their own preferred wireless routers and accessories.
Is Whizcomms Broadband the Best Fibre Broadband in Singapore?
Whizcomms is a good broadband provider, with many reviewers citing great speed and stable connections. The set-up and registration processes are also very easy. Whizcomm's no-frills plan is affordable and ideal for users who already have a router. While their plans might not be the cheapest at their usual price, many reviewers helpfully pointed out that Whizcomm occasionally has promotions that are very attractive.
Fees and Charges For WhizComms Broadband Plans
- NLT service activation fee: $56.71
- Service Activation/Admin fee: $53.50
- Relocation of Address fee: $110.21
- Installation/Repair/Replacement/Removal of Fibre Termination Point by NetLink Trust (high-rise): $160.50
- Installation/Repair/Replacement/Removal of Fibre Termination Point by NetLink Trust (landed): $288.90
- Internal cabling charge for every subsequent 5m of optical fibre by NetLink Trust: $2.14
- Cancellation/amendment of confirmed NetLink Trust FTP Appointment (high-rise): $160.50
- Cancellation/amendment of confirmed NetLink Trust FTP Appointment (landed): $288.90
- Early cancellation fee before scheduling NetLink Trust appointment: $53.50
- Early cancellation fee after scheduling NetLink Trust appointment (high-rise): $160.50
- Early cancellation fee after scheduling NetLink Trust appointment (landed): $288.90
- Termination of Fibre Broadband Service 5 working days before installation or contract expiry: Remaining value of contract period
- Deposit for Non-Singaporean/credit risk: $200
- Weekday Installation (9am-5.30pm): $53.50
- Weekday Installation (6pm-8.30pm): $69.50
- Weekend Installation (9am-5.30pm): $80.25
Choosing a new broadband provider? Read all about the Best and Cheapest Home Fibre Broadband plans here.
Contact WhizComms
- Reach WhizComms through their contact us page on their official website
- Address: 150, Kampong Ampat, KA Centre, #04-02, Singapore 368324
Contact us at [email protected] should you require any assistance or spot any inaccuracies.
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Hi K, we apologise for the inconvenience caused and we understand your unhappiness on this matter. We are working hard to resolve the backend issues we are facing for a handful of customers.
We thank you for your patience and kind understanding on this matter.