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ViewQwest Broadband
- Overview
- Reviews (47)
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USER RATINGS
Customer Support
Connectivity
Ease of set up
Popular Products
Plans (8)
1Gbps Linksys E7350 Plan
24m
CONTRACT LENGTH
$37.90/mth
PRICE
Details
ViewQwest Broadband Review 2021
ViewQwest offers a huge variety of home broadband plans, both on contract and non-contract. Choose between 1Gbps or 2 Gbps, across multiple devices, with 24 months plans starting from as low as $42.50/ month. ViewQwest is ranked the Top Internet Service Provider (ISP) in Singapore for direct IPv4 peers for businesses and consumers.
3.0
47 Reviews
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- 412
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- 113
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- Posted 11d ago
Purchased
2Gbps No Router Plan
[Customer Service] Their customer service (CS) is getting worst since Covid started. Emails would take days to get a reply. CS hotline has long waiting timings usually above 20 mins wait with no response. Even the return calls voice message box is full at times too. Their CS FB messenger replies also can take days. Viewquest really needs to improve or else might consider changing to MyRepublic which has better reviews. [Connectivity and Speed] Their onevoice home phone service also keeps cutting off frequently. It's been consistently down every other month for the past few months. The worst is to wait for their slow customer service reply to fix this issue which would take over a week. And VQ would not refund our money back for the week lost of onevoice service too when they concluded that the problem was on their end. Really poor onevoice connectivity and poor customer service too.0
What are your thoughts?Reply
- Posted 18d ago
Purchased
1Gbps ASUS ZenWiFi XD4 Plan
Connectivity of this is really horrible, am unable to connect on my phone until I restart the router. Customer service that I received is really good though. Expensive, yet bad connection. However, you do get good customer service0
What are your thoughts?Reply
- Posted 01 Aug 2021
Purchased
2Gbps No Router Plan
Been using for few years, all along was ok. few months back heard that the CS department have went from bad to worse. Recently i did encounter it myself, Recently they have a migration that ask us to do a swap ourself on the modem. They did not mention that after the swap we have to called in to do a manually activation or something. My OneVoice was down the whole week. Called in and OneVoice got working but the bandwidth drop drastically on the net. Call in again. But was told by them 700 mbps start was the acceptable range. Before migration, my bandwidth was at the high 800 to mid 900mbps range and they insist that that was correct. ps. none of my device was change other than that modem send by VQ.0
What are your thoughts?Reply
- Poor internet connectivity. For no rhyme or reason, the internet will just go for a hike up Bt Timah or where internet connection goes when there is none at home. Connectivity goes missing every 2 months on average. Customer service is pretty much non existent unless you count 3 days to reply as the gold standard.
0
What are your thoughts?Reply
- Posted 27 Jul 2021
Purchased
2Gbps No Router Plan
So far so good. No comments. [Customer Service] is very supportive. [Connectivity and Speed] is excellent. [Ease of set up] configuration is updated. [Hidden Charges] advanced billing for the second month. (Not advisable).0
What are your thoughts?Reply
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Types Of ViewQwest Broadband Plans
ViewQwest offers a variety of home broadband plans of all 24 months period.
Plan Name | Speed | Price per month | Standard Device |
|---|---|---|---|
Nighthawk Mesh Plan | 1 Gbps, 2 Gbps | $56.90 (+$10/mth for 2 Gbps) | WiFi 6 (AX1800) |
ASUS ZenWiFi AX Mesh Plan | 1 Gbps, 2 Gbps | $69.90 (+$10/mth for 2 Gbps) | WiFi 6 (AX6600) |
Orbi Mesh Plus Plan | 1 Gbps, 2 Gbps | $69.90 (+$10/mth for 2 Gbps) | WiFi 6 (AX4200) |
Orbi Mesh Ultra Plan | 1 Gbps, 2 Gbps | $79.90 (+$10/mth for 2 Gbps) | WiFi 6 (AX6000) |
Nighthawk Max Plan | 1 Gbps, 2 Gbps | $49.90 (+$15/mth for 2 Gbps) | WiFi 6 (AX1800) |
ASUS Max Plan | 1 Gbps, 2 Gbps | $49.90 (+$15/mth for 2 Gbps) | WiFi 6 (AX1800) |
Orbi Mesh Lite Plan | 1 Gbps, 2 Gbps | $49.90 (+$10/mth for 2 Gbps) | WiFi 5 (AC1200) |
Orbi Mesh Plan | 1 Gbps, 2 Gbps | $51.90 (+$10/mth for 2 Gbps) | WiFi 5 (AC2200) |
Max Lite Plan | 1 Gbps, 2 Gbps | $42.50 (+$15/mth for 2 Gbps) | WiFi 5 (AC1750) |
Raptor Plan | 1 Gbps, 2 Gbps | $59.90 (+$20/mth for 2 Gbps) | WiFi 6 (AX6100) |
Summary of ViewQwest's broadband plans
Features of ViewQwest Broadband
With each new plan ViewQwest offers perks to their subscribers:
- Waiver of Admin Fee worth $53.50
- Free Freedom DNS for 3 months worth $32.10
- Free Delivery and Installation
- $10 bill rebate off for the first 10 months
Features of ViewQwest include:
- ViewQwest has been ranked the Top Internet Service Provider (ISP) in Singapore for direct IPv4 peers
- Always enough bandwidth policy - ViewQwest constantly monitors total bandwidth consumption on their network to ensure that even at peak times, there’s enough for everyone. With higher demand, they'll purchase more bandwidth.
- 24/7 Technical Support
Choosing a new broadband provider? Read all about the Best and Cheapest Home Fibre Broadband plans here.
Fees and Charges For ViewQwest Broadband Plans
Here are some other charges that may be incurred on top of the monthly subscription plan:
- NetLink Trust Service Activation Charge: $56.71
- Transfer of Contract to a different subscriber - same address: $26.75
- Re-Activation of Service after Suspension (Next Business Day): $79.25
- Express Re-Activation of Service after Suspension (within 2 hrs): $374.50 + all outstanding amount (if any)
- Late Payment/ Reminder Charge: $5.35
- Unsuccessful Credit Card Deduction: $5.00
- Unsuccessful GIRO Deduction: $10.70
- Relocation of service: $163.71
- No show at agreed upon NetLink Trust's FTP installation date and time confirmed by subscriber: $160.50 (high-rise) or $288.90 (landed)
- No show at agreed-upon ViewQwest's installation date and time confirmed by subscriber: $80.25
- Installation of FTP/Re-wiring within premise for first 15 m residential high rise: $160.50
- Installation of FTP/Re-wiring within premise for first 15 m residential landed: $288.90
- Installations greater than 15 m: $2 per 5m run
Contact ViewQwest
- Tel: +65 3102 0000
- Flagship Stop: 3 Temasek Boulevard #02-414/415, Suntec City Mall (Tower 5), Singapore 038983
Contact us at [email protected] should you require any assistance or spot any inaccuracies.
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