ViewQwest Broadband
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USER RATINGS
Customer Support
Connectivity
Ease of set up
Popular Products
Plans (8)
1Gbps Linksys E7350 Plan
24m
CONTRACT LENGTH
$37.90/mth
PRICE
Details
ViewQwest Broadband Review 2021
ViewQwest offers a huge variety of home broadband plans, both on contract and non-contract. Choose between 1Gbps or 2 Gbps, across multiple devices, with 24 months plans starting from as low as $42.50/ month. ViewQwest is ranked the Top Internet Service Provider (ISP) in Singapore for direct IPv4 peers for businesses and consumers.
2.8
52 Reviews
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- [Ease of set up] Before sign up, CSO promoter contacted me offering more discounts and offers etc which made it a great deal. [Customer Service] During installation setup of modem and router, everything was well. [Connectivity and Speed] Connection was stable for the most part. But sometimes 5G connection isn't stable on a few occasions, especially during weekdays which is kinda frustrating as it is needed for work. The connection doesn't automatically switch to 2.4G network so only when I notice there is no connection that I made the switch.
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- Posted 19 Nov 2021
Purchased
2Gbps NETGEAR Nighthawk MK63 Plan
For those who want to sign up for view quest. Please note... Customer service is very bad Pushing responsibility to kaira And kaira pushes back to view quest. Call back. Hahaha they wont call u back within a day. Facebook chat hahahah forget able it. Techincal team. Ask me to call here call there around their department. guys that do wire.. not my problem anymore. So.... Think twice before you sign up. 19 Nov0
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- I am nearing my 4 years with ViewQwest and this is the part where I say, enough is enough. Their customer service is non existent. They do not follow up with their customer at all. Empty promises after empty promises for at least 3 months I’ve been calling and chasing them. Well no response. Their internet is unreliable, it is always down for maintenance. When I call their tech support they would push the blame to netlink trust. Upon reaching out to netlink trust they mentioned that there’s no such maintenance at all and they are able to provide this information in writing unlike ViewQwest who is probably caught up in their lies. I urge and caution anyone from signing up with them. Upon doing research and looking at their Glassdoor review this company has a poor culture hence this impacts the customer experience. So I urge you, look at more affordable ISPs like M1 they have a proper customer service team. Or if you really need a fast and reliable ISP, you can choose MyRepublic. I am done with ViewQwest. Good riddance.
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What are your thoughts?Reply
- Have been using Viewqwest since they started providing fiber broadband services. Quality of the service is good, speed, access, etc. The not so good is they seem to like to do maintenance without providing any notice. It might be a short 1/2 hr, or 1 hr at the wee hours, but they should still notify users on this. I don't enjoy have unexpected down time nor calling and queuing for technical support over nothing. Once, while troubleshooting an issue, tech support told me he would reboot the router, but to my surprise, it was a factory reset, my SSID and all the settings were reset. What if I had a CCTV setup and had to engage a vendor to do it, will viewqwest cover the cost? Customer service is also bad and could attitudes when conversing. The only good thing is the quality of the connection when no issues are faced.
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Yes their unplanned maintenance. They don't notify us at all. And they do it at the most crucial timing. They blamed this on netlink trust however I have email proof that netlink trust saying that there's no such maintence.
What are your thoughts?Reply
- [Customer Service] the customer service really bad - the first day install viewqwest the internet cut off constantly. they cannot resolve it then just say it was my router problem which wasnt. when i with m1 i have best connectivity but viewqwest just dump the problem back to me. recently i wish to remove the freedom dns which i called the customer service. the attitude of the cs is really bad. the phone call was constantly interrupted by wind blowing into the mic. which made him cannot hear me. he CONSTANTLY ASK ME REPEAT. and later on i wrote a feedback on the email. i get very rude respond. he called back again first call with a cut off line and 2nd one with the blowing sound. SERIOUSLY VIEWQWEST YOU ARE THE WORST! [Connectivity and Speed] i live in the west. i bought 2gpbs and i only can get 200-500mbs everyday. the internet connect keep cut off as and when they like. i only home to watch netflix 1-2 per day. it is still very laggy. i paid more to expect better connectivity turn out, viewqwest disappoint me totally. i cannot wait to change my internet provider and dun use freedom dns. it does not give u all the option us netflix offer you. for those who want to sign up with viewqwest good luck to you!
0
What are your thoughts?Reply
- Posted 07 Oct 2021
Purchased
2Gbps No Router Plan
[Customer Service] Their customer service (CS) is getting worst since Covid started. Emails would take days to get a reply. CS hotline has long waiting timings usually above 20 mins wait with no response. Even the return calls voice message box is full at times too. Their CS FB messenger replies also can take days. Viewquest really needs to improve or else might consider changing to MyRepublic which has better reviews. [Connectivity and Speed] Their onevoice home phone service also keeps cutting off frequently. It's been consistently down every other month for the past few months. The worst is to wait for their slow customer service reply to fix this issue which would take over a week. And VQ would not refund our money back for the week lost of onevoice service too when they concluded that the problem was on their end. Really poor onevoice connectivity and poor customer service too.0
What are your thoughts?Reply
- Posted 30 Sep 2021
Purchased
1Gbps ASUS ZenWiFi XD4 Plan
Connectivity of this is really horrible, am unable to connect on my phone until I restart the router. Customer service that I received is really good though. Expensive, yet bad connection. However, you do get good customer service3
1 more comments
Joy, I fully agree with you. They love to play ping pong and u are the ball.
Edwin Chan (Chan Jun Leong)
10 Nov 2021
Level 4·Financial Advisor at NTUC Income
I probably got lucky I guess
What are your thoughts?Reply
- Posted 01 Aug 2021
Purchased
2Gbps No Router Plan
Been using for few years, all along was ok. few months back heard that the CS department have went from bad to worse. Recently i did encounter it myself, Recently they have a migration that ask us to do a swap ourself on the modem. They did not mention that after the swap we have to called in to do a manually activation or something. My OneVoice was down the whole week. Called in and OneVoice got working but the bandwidth drop drastically on the net. Call in again. But was told by them 700 mbps start was the acceptable range. Before migration, my bandwidth was at the high 800 to mid 900mbps range and they insist that that was correct. ps. none of my device was change other than that modem send by VQ.1
Yes same thing with me. They did not inform us about a modem migration and they tried to do it as silently as possible. No transparency with them
What are your thoughts?Reply
- Poor internet connectivity. For no rhyme or reason, the internet will just go for a hike up Bt Timah or where internet connection goes when there is none at home. Connectivity goes missing every 2 months on average. Customer service is pretty much non existent unless you count 3 days to reply as the gold standard.
0
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- Posted 27 Jul 2021
Purchased
2Gbps No Router Plan
So far so good. No comments. [Customer Service] is very supportive. [Connectivity and Speed] is excellent. [Ease of set up] configuration is updated. [Hidden Charges] advanced billing for the second month. (Not advisable).0
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Types Of ViewQwest Broadband Plans
ViewQwest offers a variety of home broadband plans of all 24 months period.
Plan Name | Speed | Price per month | Standard Device |
|---|---|---|---|
Nighthawk Mesh Plan | 1 Gbps, 2 Gbps | $56.90 (+$10/mth for 2 Gbps) | WiFi 6 (AX1800) |
ASUS ZenWiFi AX Mesh Plan | 1 Gbps, 2 Gbps | $69.90 (+$10/mth for 2 Gbps) | WiFi 6 (AX6600) |
Orbi Mesh Plus Plan | 1 Gbps, 2 Gbps | $69.90 (+$10/mth for 2 Gbps) | WiFi 6 (AX4200) |
Orbi Mesh Ultra Plan | 1 Gbps, 2 Gbps | $79.90 (+$10/mth for 2 Gbps) | WiFi 6 (AX6000) |
Nighthawk Max Plan | 1 Gbps, 2 Gbps | $49.90 (+$15/mth for 2 Gbps) | WiFi 6 (AX1800) |
ASUS Max Plan | 1 Gbps, 2 Gbps | $49.90 (+$15/mth for 2 Gbps) | WiFi 6 (AX1800) |
Orbi Mesh Lite Plan | 1 Gbps, 2 Gbps | $49.90 (+$10/mth for 2 Gbps) | WiFi 5 (AC1200) |
Orbi Mesh Plan | 1 Gbps, 2 Gbps | $51.90 (+$10/mth for 2 Gbps) | WiFi 5 (AC2200) |
Max Lite Plan | 1 Gbps, 2 Gbps | $42.50 (+$15/mth for 2 Gbps) | WiFi 5 (AC1750) |
Raptor Plan | 1 Gbps, 2 Gbps | $59.90 (+$20/mth for 2 Gbps) | WiFi 6 (AX6100) |
Summary of ViewQwest's broadband plans
Features of ViewQwest Broadband
With each new plan ViewQwest offers perks to their subscribers:
- Waiver of Admin Fee worth $53.50
- Free Freedom DNS for 3 months worth $32.10
- Free Delivery and Installation
- $10 bill rebate off for the first 10 months
Features of ViewQwest include:
- ViewQwest has been ranked the Top Internet Service Provider (ISP) in Singapore for direct IPv4 peers
- Always enough bandwidth policy - ViewQwest constantly monitors total bandwidth consumption on their network to ensure that even at peak times, there’s enough for everyone. With higher demand, they'll purchase more bandwidth.
- 24/7 Technical Support
Choosing a new broadband provider? Read all about the Best and Cheapest Home Fibre Broadband plans here.
Fees and Charges For ViewQwest Broadband Plans
Here are some other charges that may be incurred on top of the monthly subscription plan:
- NetLink Trust Service Activation Charge: $56.71
- Transfer of Contract to a different subscriber - same address: $26.75
- Re-Activation of Service after Suspension (Next Business Day): $79.25
- Express Re-Activation of Service after Suspension (within 2 hrs): $374.50 + all outstanding amount (if any)
- Late Payment/ Reminder Charge: $5.35
- Unsuccessful Credit Card Deduction: $5.00
- Unsuccessful GIRO Deduction: $10.70
- Relocation of service: $163.71
- No show at agreed upon NetLink Trust's FTP installation date and time confirmed by subscriber: $160.50 (high-rise) or $288.90 (landed)
- No show at agreed-upon ViewQwest's installation date and time confirmed by subscriber: $80.25
- Installation of FTP/Re-wiring within premise for first 15 m residential high rise: $160.50
- Installation of FTP/Re-wiring within premise for first 15 m residential landed: $288.90
- Installations greater than 15 m: $2 per 5m run
Contact ViewQwest
- Tel: +65 3102 0000
- Flagship Stop: 3 Temasek Boulevard #02-414/415, Suntec City Mall (Tower 5), Singapore 038983
Contact us at [email protected] should you require any assistance or spot any inaccuracies.
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