VIVIFI

Plans (5)

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  L

  Posted 09 Mar 2025

  No app, mainly a website. But porting over from SIMBA was a breeze and a great pleasure. Vivifi's customer service is fast and understanding over email. Billing is also transparent and there was no issue when I changed from $9.5 lite plan to $7.7 roam value plan. Internet seems comparable if not speedier than SIMBA's too! Competitive prices + great product :)

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  Jayden Lin

  26 Mar 2025

  Zym is renting Singtel's network while Simba is still setting up its own network infrastructure. That's one of the reasons for the faster internet

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• Chris Hui

  Posted 09 Sep 2024

  I have been using it for about 1.5 year. Started with 4G plan, then saw a 5G promotion exactly 1 yr ago and so upgraded . No connectivity or coverage (Come on! They are using Singtel network) issue And very big plus is: they do have some promotional plans regularly. Some are very very competitive! (and that's I upgraded to their 5G plan + roaming) I will recommend Vivifi! (in fact, i already recommended to my friends, and 4 already ported in)

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• Abdul Haqqim Abdul Hasim

  Posted 16 Feb 2024

  Purchased

  VIVIFI Share 180 GB SIM Only Mobile Plan

  [Network] There's no issues with this. I also have activated 5G and never experienced a drop off in connectivity. [Customer Service] Everything is to be communicated via email. It usually takes about 2-3 working days but I am fine with that. I changed my plan from SIM to eSIMm and the instructions via email was clear. [Ease of porting] I had no trouble porting from another Telco. [Mobile App] To check on the billing and data usage, unfortunately this can only be done via their website. But honestly, I hardly check it since the amount of data given is a lot. [Billing] The billing is as expected and no shocks!

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• Valerie Fong

  Posted 16 Jan 2024

  Purchased

  VIVIFI Share 180 GB SIM Only Mobile Plan

  hi, I need referral code for family share plan. But the code must be a family share plan user. Thanks.

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• Grand Andrew

  Posted 16 Nov 2023

  I switched to Vivifi for a couple months and I could say that their network is really good! Even better than some providers I tried before. Only downside is that they don't have any physical store nor mobile app. So you have to do all payments through their website. But overall, it's really value for money! If anyone needs any referral code, you can use: 31824243

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  Tom

  28 Jan 2024

  What are the providers u comparing with? Im searching for people who tried using other provider which is also under ST base to compare to see if any different.

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• Tea Drinker

  Posted 28 Oct 2023

  [Ease of porting] Saw the VIVIFI Vibe S$10 for 100Gb per month promotion and decided to quickly port over from Giga! Porting is seamless since they make sure you received their Sim Card and activated it before executing the porting process. Upon signing up for VIVIFI and indicating to port in: 2 days for Sim Card to be delivered by normal post. (wished to collect it in person, but alas, I was informed that self collection is no longer available.) One day lapsed, for activation of Sim Card and indication to start the porting process. One day more lapsed, for the final porting process to be completed at night 11pm. So the entire porting process took 4 working days to complete, without any interruption to the existing port-in mobile number usage. (Avoid weekends to minimise delays.) [Customer Service] Customer service and support is only available through email, although the response seems to be quite prompt. No phone number is available to call should you need to speak to any customer support urgently. In general, very good port in process with VIVIFI, with no hiccups. But it's probably not suitable for Gan Jiong Spiders who wants to get things done right NOW... Or Yesterday. VIVIFI discontinue the Vibe plan soon after, so it's no longer available. Please check with their website for their current promotions. [Network] Using Singtel Network, so no issues. [Mobile App] Uses Website based account management instead of an App, but it works. Hope this port in experience can mentally prepare others who wished to embark on the Port In Voyage. May thy journey be smooth and swift! VIVIFI Referral code : 31867445 (for those who wants some additional VIVIFI perks.)

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• Sarah Mah

  Posted 03 Oct 2023

  I have been using.Vivifi Vibe for 2 months now. The network is okay. I'm able to get a clear signal from my phone calls and internet speed. Vivifi roaming is also affordable. Highly recommended!

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• CHERRY ROSE PADERO

  Posted 14 Sep 2023

  Purchased

  VIVIFI Binge SIM Only 50 GB Plan

  [Network] Tried VIVIFI and Good Experience for everyone . Very accessible and fast network. The price is competitice compared to other network provider

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• LMC

  Posted 03 Aug 2023

  Purchased

  VIVIFI Lite SIM Only Mobile Plan

  Vivifi gets 5 stars from me because it's the only telco company that can help impose a mobile-phone break for my son. Their sim card arrived promptly, and the port-in was uneventful. But the card wouldn't work on my son's iPhone (model Xs). Didn't work either on two other iPhones that we tried it on. Ordinarily, a telco company would be able to fix this within a day. But thanks to Vivifi's email-only customer service, its 1-5 day reply period, and its wonderfully polite way of slow-walking customer service, we were able to prolong my son's phone blackout to more than a week. It could have gone longer, but we decided that one week is probably enough of a break for him. Here's a summary of our customer service exchanges: Me (Day 0): Hi, the sim card arrived. It works on android phones but wouldn't work on iPhones. It says no sim card detected. Any idea why? Vivifi (Day 1): Please advise the exact problem you encounter when you insert to iPhone? Me (Day 1): The phone doesn't read the sim card. Have tried it on 2 other iPhones with similar results. Vivifi (Day 6): Please send us a screenshot of the Settings > General > About screen. Me (Day 6): Here's the screenshot. Vivifi (Day 7): May we ask if the iPhone works with any other Singapore telco sim card? Me (Day 7): Yes, all 3 phones are active iPhones with local sim cards. Vivifi (Day 9): May we ask if you can provide us a screenshot of the error message when you insert the VIVIFI sim card into the iPhones? Me: Decided it's enough of a break for my son. Proceeded to sign up with another telco company. Thank you Vivifi!

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  Lans Nurazlan Shah

  03 Dec 2023

  Hahhaaha what a plot twist!

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• Tan K H

  Posted 23 Feb 2023

  I switch to VIVIFI plus (20 Gb). Sign up was easy. Applying for porting in is a breeze. SIM card was delivered in a day. Activating the SIM card before 6:30 pm on a week day and porting was successfully completed before the next morning. Unlike the 3 big telcos, there is no hotline to call if help is needed (assuming you are very patient and can wait to speak to a CSO). VIVIFI CSOs respond to email queries within hours and issues are addressed promptly. Guides provided in website are clear and easy to follow. 👍👍👍

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