VIVIFI

Plans (4)

• AA

  Ahmed A.M

  Level 2. Freshie

  Updated 2w ago

  Purchased

  Vivifi Plus SIM Only 6 GB Plan

  I made the decision to finally leave Singtel after many years, and after researching the various MVNOs that taps on the Singtel network, I finally settled on VIVIFI, based on my own data and mobile usage patterns. Having used VIVIFI for over a week now, I really do not understand all the complaints I’ve read here, or the negative reviews. If you are able to read simple instructions on the website, or google search for answers to your questions, all the admin details related to the VIVIFI network should be crystal clear. Like how the first month bill charges. And that the first month data and mobile entitlement is pro-rated. And how to port over your postpaid number seamlessly. Everything went exactly as expected and I had no issues nor faced any surprises porting over to this network. I now get to enjoy a fantastic mobile plan on a very reliable network (can’t tell the difference with Singtel 4G) that meets my data and mobile needs to the T while paying only a fraction of the price I used to pay to the Singtel overlords. Thanks VIVIFI, hope that this will be a long-lasting relationship.

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• MC

  Max Chan

  Level 2. Freshie

  Updated on 16 Mar 2021

  Purchased

  Vivifi Share SIM Only Mobile Plan

  I subscribed VIVIFI Share plan with 3 sublines for the whole family. They are offering mainline at $31.90 for 120GB to share. 3 sublines only cost me another about $16. Now, we have 40GB for each person and only pay about $12 per person. I chose self-collection and the guy at MRT station was nice to explain to me how to port over my number. Highly recommend!

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  泷影

  Level 2. Freshie

  Updated on 13 Mar 2021

  Purchased

  Vivifi Plus SIM Only 6 GB Plan

  Very lousy service. Hotline is fake, can not calling. Arbitrary charge even if I already terminated the line.

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  Ultimax

  Level 2. Freshie

  Updated on 13 Feb 2021

  Purchased

  Vivifi Plus SIM Only 6 GB Plan

  [TL:DR - Comparison with previous provider] I'd consider myself an average phone user. I don't make or receive too many calls, don't send too many SMSs, and use about 6GB of data month. I don't stream Spotify, Netflix or YouTube on mobile data usually. I was previously with M1 for about a decade on a plan with a corporate discount. I'm now saving >50% a month with no major differences to my experience. So, I consider switching to ViviFi a win. Only minor issues are a lack of an app to check usage. That said, the website serves the same function and the only extra step is the need to login each time. [Plans] For my usage pattern the 6GB plan is the most cost-effective for me in the market. I unfortunately happened to exceed the 6GB limit towards the end of the first month because of an app which updated on mobile in the background (disabled it later on) so my internet speed was throttled to 256kb/s or something like that. Videos would take longer to load and Facetime was a little iffy but this is to be expected. Whatsapp, however, worked without issue which is the most important thing (primary purpose of the mobile phone anyway). Much better than being slapped with a $10/GB excess usage charge which other telcos charge! I have another Lite 3GB plan for my dad who uses no data but talks a lot on the phone. The 500 min talktime is great. ViviFI offers the most competitive plan for such users. Only downside is you get 20 SMSs which isn't much, but even if you send 100 SMSs at 5 cents a SMS you're probably still ahead. Or buy a booster with 100 SMSs at $3. [Network] Probably better than M1. In terms of call signal no difference but I find there is greater internet connectivity. Whereas I used to occasionally not be able to access the internet even though I was connected to the M1 network (had to reboot the phone to solve the issue), I thankfully don't experience this with ViviFi. If there's network signal, you will have internet. Network speeds for regular browsing/social media seem the same to me. [Customer Service] I've found it fast and responsive, possibly even better than speaking with a person over the phone as you don't have to hang around and wait for your call to be connected. ViviFi has been very quick with resolving ViviFi specific issues (change of plans, replace SIM card). I've also been pleasantly surprised by how they've gone the extra mile. I lost my phone and needed a replacement SIM card. The request was processed quickly and they said they would dispatch the replacement by normal mail. This is reasonable and what I expected. I got a call an hour later asking if I'd be at home later in the day as someone would drop the SIM card off. I said I wouldn't but they could just leave it under the door. The replacement was indeed delivered later that day and it was clear one of their staff hand-delivered it (there was no courier note and it was in a hand-labelled envelope). Sort of reminds me of what a lean start-up trying their best to keep their customers happy would do. Who knows, maybe it was the CEO who hand-delivered the package. It felt strangely authentic and personal. So, full marks for this! They've been helpful with trying to solve phone specific issues but their advice is pretty generic. That said, Google's probably better for these latter types of problems. [Ease of Porting] If you self-collect the SIM card, you have to meet at locations specified by ViviFi. A little troublesome if you need your SIM card ASAP but it's reasonable if you don't want to pay a fee. The line was ported over in the middle of the night so I didn't suffer any actual inconvenience. Porting the number over is as convenient/inconvenient compared to other service providers. I don't think there can be a 100% seamless experience regardless of who you switch to. It's just how it is. The only issue I had was when I eagerly tried my ViviFi SIM card the moment M1 cut my service. I don't think the port-over process had been completed yet so my iPhone registered the new temporary ViviFi number, messing up my FaceTime and iMessage. Couldn't remove the new number. I spent a lot of time trying to troubleshoot this (ViviFi couldn't help me unfortunately) but eventually I found out that I just had to wait for Apple to update its servers and I could re-register my ported over number. Long story short it wasn't ViviFi's fault and I think a potential issue when one changes providers. Best to just not do anything till after ViviFi's specified port-over period. [Billing] I very much like how ViviFi usage period is the calendar month, not the date you join them. Makes managing your data and minutes usage a lot easier. No issues with credit card billing either.

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  4 more comments

  

  Ultimax

  05 Mar 2021

  @FLee - sorry, i meant you only need email address and a password. No phone number required.

  M

  Mendel

  3w ago

  I see an APP on Google Play store titled - " WeKYC VIVIFI - Instant Personal Loan & Online Loan App " . Could anyone here provide us readers any clarification ?. Thank you. When signing up for a VIVIFI Plan, people are asked to upload their ICs Images ( Front and Back ) and to provide Credit Card Details. Hence this concern.

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• 

  Bullythebear

  

  Top Contributor (Mar)

  Level 9. Genius

  Updated on 02 Feb 2021

  Purchased

  Vivifi Lite SIM Only Mobile Plan

  They used singtel network, so I think the reception and signal is the best out there already. Just don't expect any customer service. The website is quite bare minimum, and there is no app to track live usage, so that means you have to log in to the website to check. For me, I had some problems with the delivery of the sim cards, so the delivery guy had to come again, at my own expense of course. One of the cheapest plan for their who don't need a lot of data, so can't complain much.

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  Bullythebear

  05 Mar 2021

  No. You just need to log in your user id and password, that's all you need.

  

  Bullythebear

  05 Mar 2021

  The website will display the data, talktime and usage left. As far as I know, the data is live and not delayed.

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