VIVIFI

Plans (4)

Details

• AL

  Alex Liew

  Level 2. Rookie

  Updated 2w ago

  Purchased

  Vivifi Plus SIM Only 6 GB Plan

  [Customer Service] I lost my SIM card and sent them an email on Sunday. Surprisingly, I got their reply within one hour. They manage to send me a new sim card in 2 hours after communication. Great!! Never expect it can be so efficient. [Network] Got no problem so far. they use Singtel network. The coverage and singal are good anyway. [Mobile App] they can consider to develop an app. I don't check my usage often since I am not a heavy data user. So, not a big issue for me. [Billing] it is auto billing via credit card. I receive SMS alert when bill is ready. good for me. [Ease of porting] the number was ported over smoothly. So far so good. No problem in service. Customer service supprises me due to the fast reaction. Feel good to get this service at a fair price. I have recommended the service to friends.

  0

  Helpful •

  0

  Post
• 

  Grace

  Level 2. Rookie

  Updated 2w ago

  Purchased

  Vivifi Plus SIM Only 6 GB Plan

  [Customer Service] Used it for 2 months and didn’t like the network. wrote in in early Nov to terminate the SIM as instructed In the website. found the charges in Dec credit card bill. Wrote in again and the service feedback with an email, which received as spam, asking if I want to terminate or port out. But can’t explain why people need to write to them to apply for “port out”, while I already instructed then to terminate. They just want your money. You won’t be able to know if your line is terminate until you see the card bill. Sorry you will be charged for another month because it will only terminate the service at the end of the month. My request in early Nov didn’t end the service, and I will be charged for Jan full month. How about Feb? I am not sure. When they decide not to feedback your email. You don’t know what they are up to.

  0

  Helpful •

  0

  Post
• MC

  Minnie Chong

  Level 2. Rookie

  Updated on 23 Dec 2020

  Purchased

  Vivifi Plus SIM Only 6 GB Plan

  Network: I do not agree with most users here about the network connection being as good as Singtel. I ported in from GOMO and can tell a significant drop in download and upload speeds. Customer service: I also disagree with some users about the efficiency of their customer service. I have sent them an email before I ported in on a few minor enquiries not covered in their FAQs and 3 months into porting in, there still isn’t any response. I picked up the SIM from the station and the lady (there’s only one that distributes the SIM nationwide) was impolite and unprofessional. She had a mix up and refused to offer any solutions to her mistake. I had to pay an addition amount just for her mistake. Update: VIVIFI seems very concerned about this section and immediately emailed me in response. Ease of porting: This was not difficult but I can say it’s easy to port in and out of any telecom service provider you may choose. Mobile App: Unlike GOMO, I don’t believe there is a mobile app for VIVIFI (I use the Apple AppStore). So I log in from the web page to check my data usage. It’s rather inconvenient. Billing: Let’s be frank here. They do want your money so it will not be hard. Overall I do not recommend this provider unless you’re at home all day with excellent broadband coverage and do not care for mobile data.

  0

  Helpful •

  0

  Post
• G

  Gary

  Level 2. Rookie

  Updated on 09 Dec 2020

  Purchased

  Vivifi Plus SIM Only 6 GB Plan

  Have been using the service for several months. I ported over from Starhub and was attracted by the price and the mobile network VIVIFI is using (Singtel). So far, the service is good. Have not encountered any issue. Number port was taken one day after self-collection. I have recommended the service to friends.

  0

  Helpful •

  0

  Post
• 

  Lee Waner

  Level 3. Wonderkid

  Updated on 02 Dec 2020

  Purchased

  Vivifi Plus SIM Only 6 GB Plan

  Honestly, this was one of the worst mobile networks I have ever used. I ported from Giga over because the price was attractive but I thoroughly regret that decision now. Planning to port back after a month. Network: It takes 10 seconds for safeentry to load. Can you imagine? I have to hold up the queue everytime I attempt safeentry and I am pretty sure safeentry is designed to load minimal megabytes so that the process is smooth. Watching videos or loading pages are even more impossible past the 6gb. The 6gb measurement is ridiculous. They tell me I used 6gb in 2 days. Can you imagine??? My phone records 1gb but they sent me a message telling me I used 90% of my 6gb already wtf??? What a joke. Porting over: Their locations and timings are so limited it's ridiculous. It took a huge struggle before I could squeeze out time to pick up my sim card from a location and timing that fixed my schedule. Mobile app: No app at all. I can't even track my usage aside from the text messages they send me. Conclusion: I hate this mobile network and for your own sake, don't even try it. The anger is not worth the price. Even giga is $15 for 55 GB now and TPG is $10 for 50GB.

  1

  Helpful •

  0

  

  Mark Sie

  1w ago

  I have started 1 week. And I am never ever get connected on this "Singtel" network. Worst network I ever used.

  Post
• 1
• 2
• 3
• 4
• 5
• 6
• ...
• 24
• 25