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3.2
Reviews (58)
3.2
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- Updated on 10 Aug 2018I had the worst nightmare when I signed up for zero mobile. I wanted to know whether I have my number ported and they took almost three weeks to reply. After reply, I told them I do not wish to continue as service is bad and they billed me $60 immediately and give me one day to pay or add $10 penalty fee. Bad service and no mercy in billing . I am going to case to report and report to minister of IMDA at west coast0 comments5
- Updated on 07 Aug 2018Horrible. No respone. Block me from Facebook when i enquire. Over charge me since day one. Please beware. Already complained to IMDA and file a case with CASE ref T201807105080 comments5
- Updated on 13 Sep 2018First, it took ages to receive my sim, try activating the sim but the key code is wrong so i email them for help but it took them 1 week to reply, monthly invoice the total sum always wrong it took them 1 month to reply me now i'm piss off i want to end my contract but since July they totally ignore me and block me on Facebook.0 comments4
- Updated on 13 Sep 2018This is my nightmare of my life i ever sign up with zeromobile, i sign up my intrest for this telco and thats where my nightmare started. I had receive my sim card and a day later i change my mind to cancel the service since its not on contract based and i did not activate the card. Back then i send numerous of email to address on this and ask for termination and can you believed none was reply but they will however merge all the wmail you send and by end of the day there were no reply to settle this issue. Guess what but the time I received the email from them i already charge 2 invoice and late charge where i send email again to them non was replied but however the system will merge all email send and return to u similarly with no replied solution. BEST part which i did not slot in my sim card for any activation of any kind but they will enforce you to make payment which they dont even want to reply ur email at all. Regrets haing this service in my whole life. I sincerely hope you will not be a victim of what i go thru.0 comments4
- Updated on 02 Aug 2018Zero Mobile is a cheat and their customer service is absolutely fucked up!! I was very angry when I told them that I did the registration only to register my interest and they instead charged me a hundred dollars from my card without even my permission. I did not even receive my SIM card on delivery date as well and when I asked for a refund none of the buggers in their customer support bothered to give me a refund. Please do not trust these cheats. Circles life and other telcos can more trustworthy than this shitty ass network.0 comments4
- Updated on 18 Sep 2018The absolute nightmare of all time.... All is bullshits..... Worst of all they extort your monies like nobody business.. If you do not have enough monies to pay up, they disrupt your number without hesitation. They inform that they have apps in google play store for android user... Its a stupid joke, do not have any at all So you are not able pay if you have the monies And you are left suspended in the mid air. The customer service does not help you at all by giving ways to let you settle the bill. They are suppose to assist you but they worst then ever.0 comments3
- Updated on 16 Aug 2018I would glady give it -5 stars or no stars if it was possible. I had the absolute worst experience with this company. Let's start off with the good part. The service works. That's it. Now for my experience with the customer service. In Jun they double charged me on a bill. I sent them an email. No reply. End July, I had enough of the company, I sent another email to cancel the service for good. No reply. Come August, I emailed them again. This time with an email to the bank to stop payment. They replied. They refunded me the August charge but required me to pay the charges till then. July had been paid already but still they texted me a legal action taken message. Absolutely the worst. I will be lodging a complain with CASE.0 comments3
- Updated on 25 Jun 2018I will continue to use this due to their unlimted data. Speed wise not bad, between 4g+ and 4g. But their customer service is VERY LOUSY. From the moment you sign up, sim card delivery, sim activation, advance billing even when yet to use. And they charge me for April even though i activate in May.But it state will return in credits over account in coming days if activated on later day then indicated. Amount was cut from account ,2nd bill received.Requested a NEW sim card number but given a RECYCLE number and worst still got so many spam sms and calls, eg, geneva,london australia.request to port my current number over who month no response,It makes you wonder if there is any working inside this company. Anyway those who sign up need to have real patience with this company. Take alook first at their FB page review0 comments3
Questions (3)
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Zero Mobile
Zero1
Lifestyle
Lava Ama A Dios, Accountancy And Finance at University Of London
Level 2. Rookie
Answered 2w ago
So let’s weigh the plans of zero and zero1 assuming we are a high internet user/talktime. As for Zero, Plan 1 : you can get unlimited data,calls and sms at $69.95/month, which will give you unlimited data at 4G speed, but in accordance to fair use policy. There’s an ongoing promotion now for $59.95/month. There is no binding contract. Plan 2: If you are a high internet user, you could also take unlimited data at $49.95. Right now promotion at $39.95 which is a good deal. As for Zero1, Plan 3: You pay $39.90 for 9GB to unlimited data Where first 27GB would be at 4G speeds.free talk time of 450 mins ( incoming and outgoing each) Plan 4: You pay $29.90 for 3GB to unlimited data Where first 15GB would be at 4G speeds. Free talk time of 200 mins ( incoming and outgoing each) This means that its better to use ZERO1 (PLAN 3/4) if you would like a cheaper alternative best is to pay $29.90-$39.90 where your data of max 15-27GB would have high speed, with additional free talk time as a bonus as compared to only unlimited data through ZERO. Otherwise, if you have not much of money constraint and also someone who would spends lots of time talking on the phone, best is to take Zero plan of $69.90 which is now going at $59.90 . Where you can get unlimited calls/data/sms, which means you no need to worry on how much you use your phone since the monthly payment should be constant thoughtout which is so convenient . Zero1 offers “unlimited” data too at less than half the price ($29.99/month), but you only get 3GB of data at guaranteed 4G speed – any data beyond that is at “managed speeds”, whatever that means.
Zero Mobile
Chin Guo Qiang,
Level 3. Wonderkid
Answered on 12 May 2019
Outsourcing of Customer Service to places like the Philippines and Sri Lanka or other Asian countries are the normal. Coupled with high turnover rate means customer satisfaction index will be affected.
Zero1
Zero Mobile
Dominic Chang,
Level 3. Wonderkid
Updated 3w ago
How much data do you use? and how fast do you need your data. If you can peg your data use to a certain number, compare the prices and see if it is worth it to take unlimited data. As some workplace has WIFI, you may get away with lower data caps. However if you have high data usage, also factor in how fast you need your data. Streaming ZERO X looks good but just day to day task i believe you can get a better deal with Zero1
About Zero Mobile
| Operations | Mobile Virtual Network Operator riding on the Singtel Network, started in 2018 |
|---|---|
| Bundles Available | SIM Only Plans (no-contract) |
| Contract Length | No Contract only |
| Data Roaming | Not Available |
About Zero Mobile
Zero Mobile is a digital mobile service operator in Singapore.
Licensed in the year 2017, they aim to help consumers drive their phone bills down to $0 each month.
Zero Mobile Plans
Zero Mobile offers no contract, SIM only mobile plans.
Good to know
There is a signup fee of $18
There is a SIM card fee of $20
Data restrictions will apply when excessive usage is detected. Any usage in excess of 30GB per month or part thereof will be considered as excessive usage.
For Zero Mobile’s Fair Usage Policy, you can visit this page.
For full T&Cs, you can visit this page.
For Zero Mobile’s FAQ, you can visit this page.
Still unsure as to what plan to choose? Check out our SIM-Only Comparison.
Contact Info
You can submit an enquiry request here.