StarHub

Plans (2)

• Alex

  26 May 2021

  Purchased

  StarHub $25 SIM Only plan

  [Mobile App] Simply perfect. Their app was amazing! The app was clean and looking cool! I was really surprised and happy with the interface of the app. The app also allow users to see daily usage of data and also other services that is useful for the customer to sign up for. The moment you opened the app, you’ll not want to leave the application. Good job for the team for creating such an awesome application for their users. [Customer Service] Contacting them via Facebook was fast and easy. They will get back to you in an hour of time usually and they will answer your questions directly. [Network] In my house, inside my room, my 4G network is around 3 mbps - 25 mbps (depends). When I step out at living room, it can reach about 30 mbps. The moment I left my house and walk down the traffic, the network easily go over 130 mbps, which is extremely fast and in fact, faster than Singtel’s network. Places where there are huge traffic data seems to be fast connection too. [Ease of porting] Pop-in my SIM card at 1pm. Receive a notification immediately telling me that they will process the port-in the same day at 11pm. 11pm sharp, my old SIM went “No Service”. By 12am, my number as ported in to StarHub network. By 12:30am, all data and plan resumes and the port-in was successful. Quick, easy and simply perfect. No confusion, no error and everything was smooth.

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• Yao Quan

  12 May 2021

  As a user, their mobile app is decent and lets you know the essentials as soon as you log into the app, meaning how much data you left and lets you check across all the lines and generally, add-ons and removal of add-ons or channels can be done on the app. However, their rewards section needs more Quality of Life changes as it can be a bit troublesome to play the lucky draw games at the moment. Their customer support could use a bit of improvement as their main channel is always busy and sometimes the service recovery could be inadequate on their side as I tried contacting them multiple times over the years. Cost wise and network coverage in Singapore. There are definitely cheaper and new entrants in the market that can provide for your data and mobile needs but so far, I had no issue with the network coverage of Starhub in Singapore, unlike some other telco providers which have some issues with coverage over certain areas. Also, note that you can get up to 30% off mobile lines with family plan! They run the occasion contract promotion to entice people to contract/ recontract so do your own research and Starhub could be a good choice for you, Disclosure: I am currently using the $55 2-year plan and I renewed my contract the other time, as they came up with enticing offerings of free GBs, unlimited weekend data and unlimited video pass. (which I use to watch Netflix on the go)

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• Lum Jun Xiong

  25 Aug 2020

  Purchased

  StarHub $25 SIM Only plan

  Currently using this plan. The network and perks provided is definitely better than its competitors. However, do look out for additional add-ons that they include occasionally. For example, I managed to opt for 50GB+ for free. In terms of billing, Starhub app has a very easy interface for users to pay their bills.

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• Stella Liang

  08 Aug 2020

  Purchased

  StarHub $25 SIM Only plan

  [Ease of porting] Ease of porting through it's website [Billing] It's charge by per day as compared to other operators using flat subscription.

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• Maximilian Günther

  17 Jul 2020

  Been using Starhub's student plan for a few years now, plan is very value for money and connectivity is superb most of the time as well.

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• Emily Vasquez

  15 Jul 2020

  Purchased

  StarHub $25 SIM Only plan

  [Mobile App] I became a Starhub SIM Plan only subscriber in April 2018 till to date. I find the apps and connections reliable, convenient, billings and my usage online is convenient to track on,

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• Clarice Tan

  08 Jul 2020

  Starhub, one of the biggest telco in Singapore. Have been using for more than 8yeats. Reliable as ever!

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• Kimberly Seah

  29 Jun 2020

  Purchased

  StarHub $25 SIM Only plan

  [Network] Network is mostly stable except, except at certain MRT stations where there is no connection. [Customer Service] Customer service is great! Friendly and responsive. [Billing] Transparent billing and very easy to remove or add features using the StarHub app. I enjoyed benefits such as free caller ID and free 50gb data top-up for 12 months. My bill was mostly at $20+/month. Only downside of the plan is that there is no free SMS.

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• Amanda Chua

  24 Jun 2020

  [Mobile App] Mobile app tracking is easy for monitoring and love the rewards available. Also if you screenshot, they will pop up a message automatically to send any errors directly. Quite useful. [Billing] Easy to see outstanding bills and download statements.

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• Abdul Razak

  24 Jun 2020

  Purchased

  StarHub $25 SIM Only plan

  Cheapest Price & Reliable plan. I have been on this plan for the past 4 years and never regretted. Every time I recontact I get more data.

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