Zero Mobile Reviews and Comparison - Seedly
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Zero Mobile

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  • Reviews (62)
  • Questions (3)
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Details

Zero Mobile has temporarily halted its services in Singapore.

Read More about Zero Mobile
Reviews (62)

3.1

62 Reviews

  • 5
    28
  • 4
    4
  • 3
    3
  • 2
    1
  • 1
    26

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customer service

sim card

reply email

receive sim

service provider

unlimited plan

charge months

recommend friends

servic not

circle life

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  • [Billing] I have not been using zerosg sim card for 2 months that’s because the line doesn’t have connection . I have tried to go to my account to check if i have not make any payment but the website shows expired therefore I couldn’t log in . Ive contacted them through facebook but for whatever reason the message wasnt sent to them , i dont know why . Emailed them but no response . Called them , server failed . So i decided to change my sim card to circle life . i cannot be waiting for them to get back Because it has been day and i need line for work . And Just few days ago , they deduct my money thru my account. This is not the first time im having issue with billing . I was charged double for the past 4 months. They did refund back the money but it happen again . This is ridiculous!
    0 comments
    0
  • [Billing] Horrible. Definitely do not get zero mobile despite their attractively low prices . I kept getting wrong billings from the very first month, they charged me for the non promo price even though I signed up during promo. I would constantly call customer service to get the extra charges refunded. And YET it could not be fixed and kept happening for many months. Worse, the 2nd problem with billing was also double billing, after they tried to tie my account to the correct pricing plan, I started receiving TWO bills. 1 for the wrong price 1 for the correct price. It was a NIGHTMARE. After nearly being on zero mobile for a year I realised there can be nothing good with cheap plan and unproven mobile service provider like them. PLEASE DO NOT MAKE MY MISTAKE. [Customer Service] One word - incompetent. To be fair I think they tried, but they just could not fix the problems. Every time I called I had to explain again and let them investigate even though it were recurring monthly billing problems. I gave up. Right now I would rather pay $100 to Singtel for the same plan than to subject myself to a cheap but horrible service.
    0 comments
    0
  • Posted on 08 Nov 2019

    Purchased

    Zero Mobile SIM Only Zero X

    this is a scam service. they double charge on several months and if you don't check regularly, the money is just siphoned from your credit card. attempting to contact them to resolve the matter is futile. they do not pick up their phones, they do not reply their emails or their facebook page. put simply, you will just be ignored. dont put yourself through this, totally not worth it. and its not as if their service is any good. after throttling kicks in, even simple web pages take forever to load. pretty much unusable
    0 comments
    0
  • Posted on 19 Sep 2019
    Application was quite easy, but had a hiccup during delivery that was eventually resolved after contacting customer support. Network is buggy sometimes.
    0 comments
    7
  • Updated on 23 Aug 2019
    God awful service, walk away before it’s too late! 1) they throttle your data at around 40gb a month, stating that you have “throttled or tethered” your phone, even though I did not do so. 2) non existent customer service that replies to emails fucking slowly. Compared to circles.life customer service, this is a joke. 3)made me absorb the first month of fees even though they didn’t port my number, could not even refute since they said the bill starts upon delivery. 4)silence any and all criticisms on their Facebook comments so that new people will not know better.
    9 comments
    2

    7 more comments

    Natalie Rodgers
    Natalie Rodgers

    25 Feb 2019

    You sound like a circles groupie haha
    Alvin Tang
    Alvin Tang

    23 Aug 2019

    But circle life 4g not so stable,sometime watch youtube will sudenly lag
Questions (3)

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Zero Mobile

Zero1

Lifestyle

So let’s weigh the plans of zero and zero1 assuming we are a high internet user/talktime. As for Zero, Plan 1 : you can get unlimited data,calls and sms at $69.95/month, which will give you unlimited data at 4G speed, but in accordance to fair use policy. There’s an ongoing promotion now for $59.95/month. There is no binding contract. Plan 2: If you are a high internet user, you could also take unlimited data at $49.95. Right now promotion at $39.95 which is a good deal. As for Zero1, Plan 3: You pay $39.90 for 9GB to unlimited data Where first 27GB would be at 4G speeds.free talk time of 450 mins ( incoming and outgoing each) Plan 4: You pay $29.90 for 3GB to unlimited data Where first 15GB would be at 4G speeds. Free talk time of 200 mins ( incoming and outgoing each) This means that its better to use ZERO1 (PLAN 3/4) if you would like a cheaper alternative best is to pay $29.90-$39.90 where your data of max 15-27GB would have high speed, with additional free talk time as a bonus as compared to only unlimited data through ZERO. Otherwise, if you have not much of money constraint and also someone who would spends lots of time talking on the phone, best is to take Zero plan of $69.90 which is now going at $59.90 . Where you can get unlimited calls/data/sms, which means you no need to worry on how much you use your phone since the monthly payment should be constant thoughtout which is so convenient . Zero1 offers “unlimited” data too at less than half the price ($29.99/month), but you only get 3GB of data at guaranteed 4G speed – any data beyond that is at “managed speeds”, whatever that means.
👍 2

Zero Mobile

Chin Guo Qiang
Chin Guo Qiang
Level 5. Genius
Answered on 12 May 2019
Outsourcing of Customer Service to places like the Philippines and Sri Lanka or other Asian countries are the normal. Coupled with high turnover rate means customer satisfaction index will be affected.
👍 0

Zero1

Zero Mobile

Dominic Chang
Dominic Chang
Level 3. Wonderkid
Updated on 07 Jun 2019
How much data do you use? and how fast do you need your data. If you can peg your data use to a certain number, compare the prices and see if it is worth it to take unlimited data. As some workplace has WIFI, you may get away with lower data caps. However if you have high data usage, also factor in how fast you need your data. Streaming ZERO X looks good but just day to day task i believe you can get a better deal with Zero1
👍 1

About Zero Mobile

Zero Mobile is a digital mobile service operator in Singapore.

Licensed in the year 2017, they aim to help consumers drive their phone bills down to $0 each month.

Zero Mobile Plans

Zero Mobile offers no contract, SIM only mobile plans.

Good to know

There is a signup fee of $18

There is a SIM card fee of $20

Data restrictions will apply when excessive usage is detected. Any usage in excess of 30GB per month or part thereof will be considered as excessive usage.

For Zero Mobile’s Fair Usage Policy, you can visit this page.

For full T&Cs, you can visit this page.

For Zero Mobile’s FAQ, you can visit this page.

Still unsure as to what plan to choose? Check out our SIM-Only Comparison.

Contact Info

You can submit an enquiry request here.