TPG Mobile Reviews and Comparison - Seedly
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TPG Mobile

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  • Reviews (117)
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Mobile Plans/TPG Mobile
Mobile Plans/TPG Mobile
3.1
117 reviews
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Unclaimed

This product has not been claimed by the company yet.

USER RATINGS

Network

2.9

Customer Support

2.5

Ease of Porting

3.1

Mobile App

2.6
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Go

TPG 50 GB SIM Only Plan

$10

RATE

50 GB

DATA

300 min

CALL TIME

30 SMS

SMS

TPG 50 GB SIM Only Plan

$10

RATE

50 GB

DATA

300 min

CALL TIME

30 SMS

SMS

Details

TPG Mobile Review 2020

Australian giant TPG is the latest addition to the Singapore telecommunications market. TPG offers affordable data heavy plans - 50GB Prepaid, or 50GB SIM Only. But they also tap on a burgeoning market of new users - our elderly. TPG offers a special niche plan dedicated to Seniors. TPG boasts simple 4G plans, with no lock-in contracts.

Read More about TPG Mobile
Reviews (117)

3.1

117 Reviews

  • 5
    21
  • 4
    36
  • 3
    25
  • 2
    9
  • 1
    26

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Most HelpfulMost RecentLow to HighHigh to Low
  • Updated 2w ago

    Purchased

    TPG 50 GB SIM Only Plan

    I signed up with TPG to try the $10 plan around August and I would say its pretty alright so far. I am keen to support new entrants to the telco scene as the space has been dominated by the S-S-M tripoly for the longest time. Overall, the connection has some weak pain points to be addressed - no reception when underground during mrt etc I would still support TPG and hope they will increase and improve their service coverage! $10 for 50GB is a great plan.
    0 comments
    1
    Post
  • Some of my friends encountered problem on making a mobile call for both TPG users (all are senior plan). When call, the recipient mobile not ringing, the caller received "the person you called is not available" message, normal have to make a FEW calls it then get through. This problem have last for a month already. Very BAD. You can't contact the other when urgent. Please advise as soon as possible [Customer Service]
    0 comments
    1
    Post
  • Updated 3w ago

    Purchased

    TPG 50 GB SIM Only Plan

    First , I reported to IMDA , follow by lodging a Police Report Credit Card has been charged more than 2 weeks ago No Customer Hotline, No technical Support , No Billing Hotline Stay Away!!!!!
    0 comments
    2
    Post
  • Updated 3w ago
    Until TPG fixes its poor connectivity underground (e.g. MRT), it will be difficult for me to return to TPG.
    0 comments
    2
    Post
  • [Network] Network is known to be poor, especially inside the MRT tunnel. It's also unreliable depending where you use the service. Since I live near the central, so I met with fewer issues. Customer service is the worst part of TPG Mobile. There is none, strictly speaking and you must be the type of customer who can tolerate and ignore any indifference of the service from your other mobile services unless you have time (an hour or two) to queue to talk to counter staff. Emailing TPG is as good as talking to the wall. No reply unless you are extremely lucky. Mobile App or online account deliver little help as the poor design is like a product in the 90s. Billing is another issue. Paying at the store must be in 2 months as it did not accept $5 monthly charge for Seniors plan but $10 minimum. This is not made known nor stated in the agreement or promotion materials. After accepting the cash at registration, the record has never shown in the online account page so I owe TPG this money forever. Cannot pay by credit card online and I am forced to join the long queue for this. If you can let go the cheap subscription, there is no reason you should use its service for a peace of mind. Many uses it as the second line for data and it still gives you enough trouble and it's never a free lunch around.
    0 comments
    1
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TPG Mobile Plans

1. 50GB SIM Only Mobile Plan

  • 50GB Data
  • 300 Local Call Minutes
  • 30 Local SMS
  • 1 GB Data roaming in selected countries
  • Mobile Number portability

Cost of TPG 50GB SIM Only Plan:

  • $10 for 30 days (charged upon registration, billing cycle starts from SIM activation)
  • SIM Replacement: S$5
  • Activation Fee: None
  • Early Termination Fee: None

2. 50GB Prepaid Plan

  • 50GB per 30 days at 4G speed
  • 300 Local Call Minutes
  • 30 Local SMS
  • 1GB Data Roaming in India, Indonesia, Japan, Malaysia, Philippines, Thailand and Taiwan

Costs for TPG 50GB Prepaid Plan:

  • $10 for 30 days (charged upon registration)
  • SIM Replacement: S$5
  • Activation Fee: None
  • Early Termination Fee: None

3. TPG Seniors Plan

  • 20 GB at 4G, thereafter unlimited data at capped speed of 512Kbps
  • 300 Local Call Minutes
  • 30 Local SMS
  • 1GB roaming data to India, Indonesia, Japan, Malaysia, Philippines, Thailand and Taiwan
  • Only available for Citizens and PR above the age of 60

Costs for TPG Seniors Plan:

  • $5 for 30 days. Promotional price available till 31 July 2021
  • after which it will be priced at $10 for 30 days

Is TPG the best mobile plan for you?

Pros of TPG Mobile:
  • One of the cheapest high data plan available on the market costs approximately $0.20/GB
  • Incredible affordable
  • Easy and Convenient registration and port over, the process only takes a few days total
Cons of TPG Mobile:
  • However, customer service is lackluster
  • Signal Connection is wonky - many seedly reviewers report the same problems of having no connection at various places especially underground and MRT Stations

Eligibility: Who Can Apply for TPG Mobile

  • Eligibility for Singapore Citizens, Permanent Residents and Foreigners with identification
  • Age eligibility:
    18 years old (for SIM Only),
    16 Years Old (for Prepaid),
    60 years old (for Seniors Plan)
  • Documents to prepare to apply for TPG Mobile:
    For PRs and Citizens: NRIC
    For Foreigners: relevant employment passes i.e. Work Permit, S Pass, or Foreign Passports

Contact Info

About TPG Mobile

Founded in 1986, the TPG Group has grown to become the second-largest fixed-line provider in Australia and the leading challenger in the market, with more than 2 million customers including 420,000 mobile customers.

TPG is the latest addition to the Singapore telecommunications market.