facebookTPG Mobile Reviews and Comparison - Seedly

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2.8
211 reviews
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Summary

Summary of TPG SIM-Only Plans 2022

Australian giant TPG is the latest addition to the Singapore telecommunications market. TPG offers affordable data heavy plans and also offers a special niche plan dedicated to Seniors. TPG boasts simple 4G plans, with no lock-in contracts.

Plan Features

SIMBA SuperRoam SIM-Only Plan

  • Monthly subscription cost: S$25
  • Data: 80GB
  • Outgoing Talktime: Unlimited calls to local mobile numbers and 300 mins to local land lines
  • SMS: 100

100GB SIM-Only Plan

  • Monthly subscription cost: S$10
  • Data: 50GB + 50GB (Special)
  • Outgoing Talktime: Unlimited calls to local mobile numbers and 300 mins to local land lines
  • SMS: 30

130GB SIM-Only Plan

  • Monthly subscription cost: S$18
  • Data: 80GB + 50GB (Special)
  • Outgoing Talktime: Unlimited calls to local numbers and 500 mins to local land lines
  • SMS: 50

Business SIM-Only Plan

  • Monthly subscription cost: S$5
  • Data: 50GB
  • Outgoing Talktime: Unlimited calls to local numbers and 500 mins to local land lines
  • SMS: 50

Seniors SIM-Only Plan

  • Monthly subscription cost: S$5
  • Data: 20GB
  • Outgoing Talktime: Unlimited calls to local numbers and 300 mins to local land lines
  • SMS: 30

...see more

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Plans (5)

Slide 1 of 5

TPG Seniors Plan

$5

RATE

20 GB

DATA

300 mins

CALL TIME

30 SMS

SMS

TPG 80 GB SIM Only SIMBA SuperRoam Plan

$25

RATE

80 GB

DATA

500 mins

CALL TIME

100 SMS

SMS

TPG Seniors Plan

$5

RATE

20 GB

DATA

300 mins

CALL TIME

30 SMS

SMS

Reviews (211)

2.8

211 Reviews

5
38
4
50
3
34
2
20
1
69

Service Rating

Network

2.7

Customer Support

2.3

Ease of Porting

3.1

Mobile App

2.6
      Posted 11h ago

      Purchased

      TPG 100 GB SIM Only Plan

      [Network] Ok to use in Singapore only. Cannot connect to network in Perth Australia. Spent almost 100% of 10 days there with no connection. Had a connection for a few hours to Vodaphone 3G on first day only but very slow. Recommend change to M1 or Singtel etc if going overseas frequently

      0

      What are your thoughts?

      Posted 2d ago

      Purchased

      TPG 80 GB SIM Only SIMBA SuperRoam Plan

      To future & current Simba users, Do Not rush to subscribe for SIMBA SuperRoam services. Especially for your elderly parents or children planning a trip overseas. Imagine the anxieties and worries upon arrival when SIMBA roaming is not working at all. Your poor elderly parents or children will have to purchase another data sim card while overseas so you know they are well and safe. SiMBA is not being upfront what really works and not working on their roaming services despite spending on promoting & advertising on various media and especially Money FM89.3 There are many posts about the inconvenience and frustrations from other SIMBA subscribers. Will IMDA looks into SIMBA roaming level of service as stated in their T&C and FAQs on SIMBA websites? Will Money FM89.3 forsake their listeners for the sake of advertisment dollar, not knowing the actual situations that is happening to SIMBA roaming subscribers & their listeners? Will any of the presenters on Money FM89.3 takes the effort to contact SIMBA and their victimised subscribers through Seedly to gather the real feedbacks? Enough posts had been posted on Seedly and others social media networks to highlight the real issues on the ground. Let's wait and see. CK [Network]

      0

      What are your thoughts?

      Posted 7d ago

      Purchased

      TPG 100 GB SIM Only Plan

      TLDR: do not sign up for this thinking that this will be your roaming data SIM despite that they are marketing it as one. Pros: 1. Relatively easy sign up process, managed to get the card up and running after signing up at their centre in Orchard Central That's all about it! Cons: 1. Network in Singapore was spotty. Data speed was slow (around 20-30mbps) in HDB estates (Sengkang) but to compensate busy malls were pretty well covered (>100mbps). 2. Roaming is BS in some countries. Using it for a trip now in the US and the SIM was on NO SIM or NO NETWORK for the majority of the time. 3. With regard to customer service, don't expect solutions. I have been on a email thread with the CS for close to 2 weeks with no remedy in sight. CS keeps repeating the same old steps over & over again asking you to reset this & that setting and for info I've provided since the first email. (To make sure it wasn't my issue, I tried it on both a Iphone & samsung and both were unconnected. Took the extra step to contact Apple and the CS ascertained that there's nothing wrong with my phone). So what can I say? Shrugs. Maybe it might work for some people if your use case is heavily in Singapore and in town / popular areas. I'm going back to my Starhub prepaid SIM.

      0

      What are your thoughts?

      Posted 8d ago

      Purchased

      TPG 80 GB SIM Only SIMBA SuperRoam Plan

      AVOID AT ALL COSTS !! [Network] SIGNED UP SUPERROAM PLAN JUST TO ENJOY THE 10GB DATA ROAMING BENEFITS AND IT DID NOT EVEN DETECT A SIGNAL WHATSOEVER WHEN I ARRIVED IN US. I WASTED MY TIME AT THE AIRPORT TRYING TO GET IT UP AND RUNNING BUT TO NO AVAIL. I HAVE TO TRAVEL TO SOMEWHERE WITHOUT ANY MOBILE SERVICE AND ENDED UP BUYING PRE-PAID SIM OVER THERE WHEN I HAPPENED TO STUMBLE UPON !!! [Billing] ANOTHER "BEST" THING ABOUT SIMBA IS THEY ARE VERY REALISTIC ABOUT YOU NOT PAYING UP DURING THE NEXT BILLING CYCLE. I DID NOT SET UP THE PAYMENT METHOD AND THE BILLING CYCLE HAPPENS DURING MY TRIP OVERSEAS. JUST WITHIN 2 DAYS OF THE EXPECTED PAYMENT, THEY SUSPENDED MY SERVICE !!! [Customer Service] THIS TPG/SIMBA BEING THE 4TH SERVICE PROVIDER ONLY PROVIDE EMAIL SUPPORT ONLY !! SIMPLY WOW !!. IMAGINE YOU HAVE ISSUE WITH GETTING MOBILE NETWORK WORKING OVERSEAS JUST LIKE ME, I HAVE TO RELY ON AIRPORT WIRELESS SERVICE TO EXCHANGE EMAIL OR MAYBE NOT SINCE I AM HALF WAY ACROSS THE GLOBE !!! I DEFINITELY SEEN A LOT OF COMPLAINS ABOUT THIS PROVIDER AND COMPLAINS SIMILAR TO MINE. I CAN'T IMAGINE SUCH SERVICE IS TOLERANT BY IMDA !!! OR IMDA EXPECTATION DOES NOT COINCIDE WITH USER ONE !!!

      1

      What are your thoughts?

      Hi YH, Agreed with your post, sympathise with your situations. Experiencing the same right now. Very frustrating and annoying. Resort to buying another data SIM card upon arrival and incurring more charges.

      Imagine those who purchased SIMBA SuperRoam for their elderly parents thinking all will be fine and working. Sadly not the case.

      Decided to give SIMBA SuperRoam a try after hearing the advertisment on Money FM89.3.

      It is a shame SIMBA continue to advertise services that misrepresentating what was stated.

      Auto deduction from your debit or credit card without any authorisation is unacceptable. You should dispute the charges.

      In the case of other telco, you would have to sign up for recurring billing to authorised auto deduction.

      Will IMDA bother to look into all these posts about SIMBA empty promises?

      Will Money FM89.3 continue to promote for the sake of collecting advertising dollar from SIMBA and forsake their listeners who had and are suffering the inconvenience unnecessarily?

      Let's see.

      CK

      Posted 11d ago

      Purchased

      TPG 100 GB SIM Only Plan

      Great Value for Money..... Data signal used to be below average..... But has improved greatly ever since..... Likes: *Unlimited outgoing calls to local mobile lines *Free Caller ID *Free Data Roaming + free roaming calls *Generous Data allowance Dislikes: * Pathetic SMS allowance * No data rollovers

      0

      What are your thoughts?

      Posted 13d ago

      Purchased

      TPG 80 GB SIM Only SIMBA SuperRoam Plan

      Avoid at all costs. this is a dud. They promised roaming in 57 countries. brought it to australia after fulfilling all criteria listed here, and it refused to even detect a connection. 1. The SIM is active and inserted the device for at least 48-72 hours before the trip 2. Checked that SIM is roaming ready by sending SMS <SIMBA> to 1218, before the trip 3. Data Roaming is ON 4. Network Mode is set to 4G/LTE 5. Network selection is Automatic (As advised on their FAQ) Tried both "TPG" and "Orange" as APNs, signal bars refuse to show. Keep getting either "SOS only" or "No Signal" on phone Spent hours logging in via their app, then their online portal, and I have no idea why they are considered separate accounts. Terribly confusing for customers. This is marketed at the elderly, and can you imagine being this user unfriendly? Once very briefly last night, i managed to get on the optus network, and from 1am to 3am it worked like magic. website loading speeds were slow (Even the google search page), but at least it loaded. After that, I've been unable to use it for the next 24 hours, with no signal being detected again. I've also tried manual selection of a roaming partner network like Optus (which is the one it connected to last night). No joy. Wrote to customer service, got an automated response instead repeating the above list, with no help at all. Customer service is non existent

      0

      What are your thoughts?

      Posted 22d ago

      Purchased

      TPG 100 GB SIM Only Plan

      [Network] Poor at west e.g. CleanTech Park, Tuas, Joo Koon. Can forget about it. Anyway phone/subscription were by 3rd party for my usage (which I dun use it and using my Singtel subscribed personal phone) and claim purpose. Frankly for $10 100Gb can't expect much. Else the incumbent telco closed shop eon ago. Hahahaha.

      0

      What are your thoughts?

      Posted 24d ago

      Purchased

      TPG 100 GB SIM Only Plan

      [Network] Surprisingly, one of the army camps, sungei gedong, has really good signal which telcos such as Starhub, Singtel could not. Also surprisingly, I am able to get really good and speedy network in basements in some places which telcos such as Starhub could not. Some underground train tunnels still not having network signal.

      0

      What are your thoughts?

      Posted 24d ago

      Purchased

      TPG Seniors Plan

      bought for my mum.. you need to follow several steps to activate the data and call services.. e..g download app, configure settings.. It's not like other apps which is immediate and hassle free. Calls need to be made on samba app itself, unlike the usual phone call dial route...

      0

      What are your thoughts?

      Posted 25 Aug 2022

      Purchased

      TPG 100 GB SIM Only Plan

      I tried Simba for a month. I wrote a lot of emails to support during this time and try to follow everything they said. There was two instances that when I was not able to send a receive local calls at all. I made two trip to malaysia, the roaming worked. I made two trip to indonesia and their roaming did nt work. All their setting are manual, seems like nothing is pushed to the phone. You need to chase support and they will provide the information in bits and pieces. I even went through the trouble of sending all the screenshots of my setting to support to confirm everything is ok. They didnt bother to reply. Anyway despite all effort the roaming to indonesia didnt work. So based on my experience I only received 50% of the services promised. Before this I used Sintel, Starhub and Redone. They were all good. So far Simba is the worst telco I have ever experienced.

      1

      What are your thoughts?

      Currently I am unable to make any calls for a few days, Simba support has not rectified any issues that were reported last month and I told the support I am porting my number out of Simba. I cant beleive what the first email I got from them. They thank me for the payment and renew me for another month!!!! I didnt even know they saved my credit card number (without my explicit permission) and happily charge it too. The only thinks that works at Simba is their Billing.. Simba, roaming and local calls dont work!! Be warned and dont trust them your credit card number.

    Discussions (0)

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      TPG Mobile Plans

      1. Business SIM-Only Plan

      • Monthly subscription cost: S$5 (for first 3 months, subsequently it will be S$8)
      • Data: 50GB
      • 1GB Roaming Data
      • Unlimited Calls to Local Mobile
      • Unlimited SMS to TPG Mobile
      • 500 Local Fixed Line Minutes
      • 50 Local SMS

      2. Seniors SIM-Only Plan

      • Monthly subscription cost: S$5
      • Data: 20GB
      • 1GB Roaming Data
      • Unlimited Calls to Local Mobile
      • Unlimited SMS to TPG Mobile
      • 300 Local Fixed Line Minutes
      • 30 Local SMS

      3. 100GB SIM-Only Plan

      • Monthly subscription cost: S$10
      • Data: 50GB + 50GB (Special)
      • 1GB Roaming Data
      • Unlimited Calls to Local Mobile
      • Unlimited SMS to TPG Mobile
      • 300 Local Fixed Line Minutes
      • 30 Local SMS

      4. 130GB SIM-Only Plan

      • Monthly subscription cost: S$18
      • Data: 80GB + 50GB (Special)
      • 2GB Roaming Data
      • Unlimited Calls to Local Mobile
      • Unlimited SMS to TPG Mobile
      • 500 Local Fixed Line Minutes
      • 300 Mins IDD to selected countries
      • 50 Local SMS

      5. SIMBA SuperRoam SIM-Only Plan

      • Monthly subscription cost: S$25
      • Data: 80GB
      • 10GB Roaming Data
      • Unlimited Calls to Local Mobile
      • Unlimited SMS to TPG Mobile
      • 500 Local Fixed Line Minutes
      • 300 Mins IDD to selected countries
      • 100 Local SMS

      Is TPG the best mobile plan for you?

      Pros of TPG Mobile:
      • One of the cheapest high data plan available on the market costs approximately $0.20/GB
      • Incredible affordable
      • Easy and Convenient registration and port over, the process only takes a few days total
      Cons of TPG Mobile:
      • However, customer service is lackluster
      • Signal Connection is wonky - many seedly reviewers report the same problems of having no connection at various places especially underground and MRT Stations

      Eligibility: Who Can Apply for TPG Mobile

      • TPG has launched a new TPG SG app in February 2021 where users can sign up or renew plans
      • Eligibility for Singapore Citizens, Permanent Residents and Foreigners with identification
      • Age eligibility:
        18 years old (for SIM Only),
        16 Years Old (for Prepaid),
        60 years old (for Seniors Plan)
      • Documents to prepare to apply for TPG Mobile:
        For PRs and Citizens: NRIC
        For Foreigners: relevant employment passes i.e. Work Permit, S Pass, or Foreign Passports

      Contact Info

      • For more info, you can visit TPG Mobile’s page
      • Address: 181 Orchard Rd, #04-28, Orchard Central, Singapore 238896

      About TPG Mobile

      Founded in 1986, the TPG Group has grown to become the second-largest fixed-line provider in Australia and the leading challenger in the market, with more than 2 million customers including 420,000 mobile customers.

      TPG is the latest addition to the Singapore telecommunications market.

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

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