TPG Mobile

Details

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  Lukman Rahim

  Level 2. Rookie

  Updated 13h ago

  Purchased

  TPG 50 GB SIM Only Plan

  Online customer service is virtually non-existent. Chat was left hanging in the air with no reply and non response. I was on the complimentary 12 months trial which ended lately. When it was approaching the renewal period, I opted to continue via it's sms link. And I proceeded to response to indicate my interest. Henceforth, I kept on receiving sms after sms, and it seems like spamming. I replied saying I have already indicated that I wanted to continue. But kept on receiving the same sms time after time. Last monday, my line with TPG was cut. I chatted via messenger, no reply. As there was no other avenue to check what happened ( there is NO CUSTOMER SUPPORT NUMBER TO CALL ), I had no choice but to make my own way down to the physical outlet which was at Orchard Central. This was where it all went downhill. The staff who attended to me was unprofessional and rather rude. With a condescending tone, he mentioned that I was the one who cancelled the line and it was not their fault. Wow. Very nice tone indeed. He kept reiterating that it was not their fault. And that I would have to sign up all over again if I was to continue with them. Who in the right frame of mine would even consider that. I left the shop with a bad taste in my mouth. I hope this telco close down soon with this level of service and competence. Really bad experience. Stay away guys.

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  Lina Pn

  Level 2. Rookie

  Updated 2d ago

  Purchased

  TPG 50 GB SIM Only Plan

  [Customer Service] Im so dissappointed with the customer service. When comes to a problem they are not helpful. Email many times and tooks for a few month to reply. When we have urgent with the line non of the customer service could help. When come to a promoting really great but comes to a problem they just ignore. I have topup my wallet a few times but my line is not working. only the 1st month is ok comes to 2nd month onwards its so bad... With this kind of provider i will not recommend to others. Even $10 is worth the value but this is not the way to do business by leaving our problem in the air.

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• T

  Tong

  Level 2. Rookie

  Updated 1w ago

  Purchased

  TPG 50 GB SIM Only Plan

  Switched to their new 50GB package which promises 300 mins of local calls. Still unable to make any calls. Support is non-existent.

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  Vivien Kang

  Level 3. Wonderkid

  Updated 2w ago

  Purchased

  TPG 50 GB SIM Only Plan

  I must admit this plan offers the best deal. Although the customer service and response is really slow. It would help to beef up the portal for self service. Underground service is still lacking but as I am not a heavy user, for the price I can accept its limitations. With these shortcomings improved, I am sure that TPG will be able to take over the market from the big players!

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  Alvin Tan

  Level 2. Rookie

  Updated 2w ago

  Purchased

  TPG 50 GB SIM Only Plan

  Started with the free 6-mth plan and found the network pretty good. When it was time to take up the 50GB plan at $10/mth, the offer was just too good. Value for money.

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