TPG Mobile Reviews and Comparison - Seedly
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TPG Mobile

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  • Reviews (109)
  • Questions (0)
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Mobile Plans/TPG Mobile
Mobile Plans/TPG Mobile
3.2
109 reviews

Unclaimed

This product has not been claimed by the company yet.

USER RATINGS

Network

3.0

Customer Support

2.7

Ease of Porting

3.2

Mobile App

2.7
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TPG 50 GB SIM Only Plan

$10
RATE
50 GB
DATA
300 min
CALL TIME
30 SMS
SMS

Details

TPG Mobile Review 2020

Australian giant TPG is the latest addition to the Singapore telecommunications market. TPG offers affordable data heavy plans - 50GB Prepaid, or 50GB SIM Only. But they also tap on a burgeoning market of new users - our elderly. TPG offers a special niche plan dedicated to Seniors. TPG boasts simple 4G plans, with no lock-in contracts.

Read More about TPG Mobile
Reviews (109)

3.2

109 Reviews

  • 5
    21
  • 4
    35
  • 3
    24
  • 2
    5
  • 1
    24

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  • Updated 5h ago

    Purchased

    TPG 50 GB SIM Only Plan

    [Network] Still new in the market, thus it's understandable they need time to build up their infrastructure to cover indoor, dead end, underground or even rural area signal. The upload and download speed is average. You could only use the natural calls provided your device has VoLTE function, otherwise it is troublesome as you need to download their app to make calls. Overall, the network quality is satisfactory for the price you pay. [Customer Service] Almost ZERO customer service. The most effective way to reach them is visit the customer service counter at Orchard. Other than that, whatever digital customer service channels they have are just for display. Extremely slow response or even no response. With the rise of the complaints, hopefully they are improving the customer service quality now. [Ease of porting] Easy to port over. No obvious findings yet. [Mobile App] Poor mobile app lacks of a lot of features, hard to trace the usage or manage the service. The web portal also the same. Hope they could improve this over the time. [Billing] As a full fledged telco, they really offer affordable services. Somehow, they are very poor in billing, the billing system is not transparent and the billing could be unclear sometime. It takes them quite a while to troubleshoot the billing system, but it seems like still not resolved yet. Since the multiple billings incidents exposed until today, they didn't update my invoice on the multiple charges yet. I am still waiting for their response on it, not so sure how long though... If they could improve their customer service, they can really be a potential threats to the other telcos.
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  • Updated 3w ago

    Purchased

    TPG 50 GB SIM Only Plan

    I signed up TPG mobile for the free 6 months trial plan to use as a backup. I would use this in my WiFi Dongle as a backup network whenever M1 is down. Quite useful and it works so far. Decided to take up the offer of $10 per month when the free trial expires in May. However, in August they double charge, citing a change of billing cycle. When I tried to terminate the plan, their online dashboard does not have such a function! I guess they purposely program it that way. Once you've keyed in your credit card details in their payment method in their dashboard, it will remain permanently there, without any option for you to remove your credit card details or cancel payment method. So cunning! You won't be able to call them, the only way to contact them is via email. I hope they would process my request to terminate the plan soon. Read other reviews that the termination will take ages!
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  • Updated 3w ago

    Purchased

    TPG 50 GB SIM Only Plan

    just switch my prepaid number to TPG prepaid, today is the second day and all setting done, wonder why I still cannot make a call and surfing net, eventhough line full bar with 4G
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  • [Customer Service] Im not one to leave reviews but this really pissed me off and this is one of the worst customer service i ever faced. But TPG CUSTOMER SERVICE IS REALLY BAD. emailed them messaged them on FB privately Left comments on their posts but to reply. IT HAS been going on for weeks. All i wanted was to terminate my line. Which i did so on their website even months / weeks before till they say they will email me once its terminated its been 3 weeks? Since my line has expired but theres no response no email no responses on their website and FB. From most reviews they say to go down to their main outlet at orchard to request a cancellation might have to do that since they refuse to answer. Oh and to add in they have no hotline to call. Dont subsribe to TPG.
    0 comments
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  • Updated 3w ago

    Purchased

    TPG 50 GB SIM Only Plan

    I think I couldn't access the internet in underground arts. Transfer of sim cards from previous telecoms were also time and effort consuming...
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TPG Mobile Plans

1. 50GB SIM Only Mobile Plan

  • 50GB Data
  • 300 Local Call Minutes
  • 30 Local SMS
  • 1 GB Data roaming in selected countries
  • Mobile Number portability

Cost of TPG 50GB SIM Only Plan:

  • $10 for 30 days (charged upon registration, billing cycle starts from SIM activation)
  • SIM Replacement: S$5
  • Activation Fee: None
  • Early Termination Fee: None

2. 50GB Prepaid Plan

  • 50GB per 30 days at 4G speed
  • 300 Local Call Minutes
  • 30 Local SMS
  • 1GB Data Roaming in India, Indonesia, Japan, Malaysia, Philippines, Thailand and Taiwan

Costs for TPG 50GB Prepaid Plan:

  • $10 for 30 days (charged upon registration)
  • SIM Replacement: S$5
  • Activation Fee: None
  • Early Termination Fee: None

3. TPG Seniors Plan

  • 20 GB at 4G, thereafter unlimited data at capped speed of 512Kbps
  • 300 Local Call Minutes
  • 30 Local SMS
  • 1GB roaming data to India, Indonesia, Japan, Malaysia, Philippines, Thailand and Taiwan
  • Only available for Citizens and PR above the age of 60

Costs for TPG Seniors Plan:

  • $5 for 30 days. Promotional price available till 31 July 2021
  • after which it will be priced at $10 for 30 days

Is TPG the best mobile plan for you?

Pros of TPG Mobile:
  • One of the cheapest high data plan available on the market costs approximately $0.20/GB
  • Incredible affordable
  • Easy and Convenient registration and port over, the process only takes a few days total
Cons of TPG Mobile:
  • However, customer service is lackluster
  • Signal Connection is wonky - many seedly reviewers report the same problems of having no connection at various places especially underground and MRT Stations

Eligibility: Who Can Apply for TPG Mobile

  • Eligibility for Singapore Citizens, Permanent Residents and Foreigners with identification
  • Age eligibility:
    18 years old (for SIM Only),
    16 Years Old (for Prepaid),
    60 years old (for Seniors Plan)
  • Documents to prepare to apply for TPG Mobile:
    For PRs and Citizens: NRIC
    For Foreigners: relevant employment passes i.e. Work Permit, S Pass, or Foreign Passports

Contact Info

About TPG Mobile

Founded in 1986, the TPG Group has grown to become the second-largest fixed-line provider in Australia and the leading challenger in the market, with more than 2 million customers including 420,000 mobile customers.

TPG is the latest addition to the Singapore telecommunications market.