TPG Mobile

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• H

  Hiroshi

  Level 3. Wonderkid

  Updated 5h ago

  Purchased

  TPG 50 GB SIM Only Plan

  [Network] Still new in the market, thus it's understandable they need time to build up their infrastructure to cover indoor, dead end, underground or even rural area signal. The upload and download speed is average. You could only use the natural calls provided your device has VoLTE function, otherwise it is troublesome as you need to download their app to make calls. Overall, the network quality is satisfactory for the price you pay. [Customer Service] Almost ZERO customer service. The most effective way to reach them is visit the customer service counter at Orchard. Other than that, whatever digital customer service channels they have are just for display. Extremely slow response or even no response. With the rise of the complaints, hopefully they are improving the customer service quality now. [Ease of porting] Easy to port over. No obvious findings yet. [Mobile App] Poor mobile app lacks of a lot of features, hard to trace the usage or manage the service. The web portal also the same. Hope they could improve this over the time. [Billing] As a full fledged telco, they really offer affordable services. Somehow, they are very poor in billing, the billing system is not transparent and the billing could be unclear sometime. It takes them quite a while to troubleshoot the billing system, but it seems like still not resolved yet. Since the multiple billings incidents exposed until today, they didn't update my invoice on the multiple charges yet. I am still waiting for their response on it, not so sure how long though... If they could improve their customer service, they can really be a potential threats to the other telcos.

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• 

  Anna Wong

  Level 4. Prodigy

  Updated 3w ago

  Purchased

  TPG 50 GB SIM Only Plan

  I signed up TPG mobile for the free 6 months trial plan to use as a backup. I would use this in my WiFi Dongle as a backup network whenever M1 is down. Quite useful and it works so far. Decided to take up the offer of $10 per month when the free trial expires in May. However, in August they double charge, citing a change of billing cycle. When I tried to terminate the plan, their online dashboard does not have such a function! I guess they purposely program it that way. Once you've keyed in your credit card details in their payment method in their dashboard, it will remain permanently there, without any option for you to remove your credit card details or cancel payment method. So cunning! You won't be able to call them, the only way to contact them is via email. I hope they would process my request to terminate the plan soon. Read other reviews that the termination will take ages!

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• 

  Yiponn Fun

  Level 2. Rookie

  Updated 3w ago

  Purchased

  TPG 50 GB SIM Only Plan

  just switch my prepaid number to TPG prepaid, today is the second day and all setting done, wonder why I still cannot make a call and surfing net, eventhough line full bar with 4G

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  haechan

  Level 2. Rookie

  Updated 3w ago

  [Customer Service] Im not one to leave reviews but this really pissed me off and this is one of the worst customer service i ever faced. But TPG CUSTOMER SERVICE IS REALLY BAD. emailed them messaged them on FB privately Left comments on their posts but to reply. IT HAS been going on for weeks. All i wanted was to terminate my line. Which i did so on their website even months / weeks before till they say they will email me once its terminated its been 3 weeks? Since my line has expired but theres no response no email no responses on their website and FB. From most reviews they say to go down to their main outlet at orchard to request a cancellation might have to do that since they refuse to answer. Oh and to add in they have no hotline to call. Dont subsribe to TPG.

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• 

  Tay Ling Yin

  Level 5. Genius

  Updated 3w ago

  Purchased

  TPG 50 GB SIM Only Plan

  I think I couldn't access the internet in underground arts. Transfer of sim cards from previous telecoms were also time and effort consuming...

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