TPG Mobile Reviews and Comparison - Seedly
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TPG Mobile

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  • Reviews (90)
  • Questions (0)
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Mobile Plans/TPG Mobile
Mobile Plans/TPG Mobile

TPG Mobile

3.5
90 reviews

USER RATINGS

Network

3.2

Customer Support

3.2

Ease of Porting

3.6

Mobile App

2.9
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TPG 50 GB SIM Only Plan

$10
RATE
50 GB
DATA
300 min
CALL TIME
30 SMS
SMS

Details

About TPG Mobile

Founded in 1986, the TPG Group has grown to become the second largest fixed line provider in Australia and the leading challenger in the market, with more than 2 million customers including 420,000 mobile customers. TPG is the latest addition to the Singapore telecommunications market.

Read More about TPG Mobile
Reviews (90)

3.5

90 Reviews

  • 5
    20
  • 4
    34
  • 3
    18
  • 2
    5
  • 1
    13

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  • Updated 13h ago

    Purchased

    TPG 50 GB SIM Only Plan

    Online customer service is virtually non-existent. Chat was left hanging in the air with no reply and non response. I was on the complimentary 12 months trial which ended lately. When it was approaching the renewal period, I opted to continue via it's sms link. And I proceeded to response to indicate my interest. Henceforth, I kept on receiving sms after sms, and it seems like spamming. I replied saying I have already indicated that I wanted to continue. But kept on receiving the same sms time after time. Last monday, my line with TPG was cut. I chatted via messenger, no reply. As there was no other avenue to check what happened ( there is NO CUSTOMER SUPPORT NUMBER TO CALL ), I had no choice but to make my own way down to the physical outlet which was at Orchard Central. This was where it all went downhill. The staff who attended to me was unprofessional and rather rude. With a condescending tone, he mentioned that I was the one who cancelled the line and it was not their fault. Wow. Very nice tone indeed. He kept reiterating that it was not their fault. And that I would have to sign up all over again if I was to continue with them. Who in the right frame of mine would even consider that. I left the shop with a bad taste in my mouth. I hope this telco close down soon with this level of service and competence. Really bad experience. Stay away guys.
    0 comments
    0
  • Updated 2d ago

    Purchased

    TPG 50 GB SIM Only Plan

    [Customer Service] Im so dissappointed with the customer service. When comes to a problem they are not helpful. Email many times and tooks for a few month to reply. When we have urgent with the line non of the customer service could help. When come to a promoting really great but comes to a problem they just ignore. I have topup my wallet a few times but my line is not working. only the 1st month is ok comes to 2nd month onwards its so bad... With this kind of provider i will not recommend to others. Even $10 is worth the value but this is not the way to do business by leaving our problem in the air.
    0 comments
    0
  • Updated 1w ago

    Purchased

    TPG 50 GB SIM Only Plan

    Switched to their new 50GB package which promises 300 mins of local calls. Still unable to make any calls. Support is non-existent.
    0 comments
    0
  • Updated 2w ago

    Purchased

    TPG 50 GB SIM Only Plan

    I must admit this plan offers the best deal. Although the customer service and response is really slow. It would help to beef up the portal for self service. Underground service is still lacking but as I am not a heavy user, for the price I can accept its limitations. With these shortcomings improved, I am sure that TPG will be able to take over the market from the big players!
    0 comments
    0
  • Updated 2w ago

    Purchased

    TPG 50 GB SIM Only Plan

    Started with the free 6-mth plan and found the network pretty good. When it was time to take up the 50GB plan at $10/mth, the offer was just too good. Value for money.
    0 comments
    0
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About TPG Mobile

Founded in 1986, the TPG Group has grown to become the second largest fixed line provider in Australia and the leading challenger in the market, with more than 2 million customers including 420,000 mobile customers. TPG is the latest addition to the Singapore telecommunications market.

TPG Mobile Plans

As of April 2019, TPG Mobile is still conducting a trial of its mobile network and thus are offering a select number of customers free services during their trial period. Customers who wish to use TPG Mobile after 12 months will be subjected to fees in the future.

TPG Mobile offers a SIM Only Mobile Plan.

Details of XL Unlimited Data Plan are as follows:

  • Unlimited Data - Speed capped at 1Mbps after the first 2GB of Data per day.
  • 20 Call minutes to Fixed Lines
  • 20 SMS
  • Unlimited calls to local mobile - Only available to new TPG mobile numbers only, not applicable for numbers ported from another operator

For more info, here is TPG Mobile’s Critical information Summary

Good To Know

  • The service trial is only eligible to pre-registered users with a Singapore NRIC & Permanent Pass holders aged 18 years old and above. The trial offer may be withdrawn at any time subjected to market conditions.
  • While TPG Mobile services are supplied on a rolling month to month basis, TPG Mobile reserves the right to terminate the contract and recover your allotted number of an inactive SIM card. An inactive SIM card means there is no data usage for a continuous period of 30 days.

Contact Info

For more info, you can visit TPG Mobile’s page here.