facebookStarHub Reviews and Comparison - Seedly
Seedly logo
Seedly logo
 

StarHub

  • Overview
  • Reviews (125)
  • Discussions (0)
  • More Details

Advertisement

Mobile Plans/StarHub
Mobile Plans/StarHub
2.8
125 reviews
claimed

Unclaimed

This product has not been claimed by the company yet.

USER RATINGS

Network

3.5

Customer Support

3.0

Ease of Porting

3.5

Mobile App

3.5
Use our comparison tool to choose the best plan for you
Go

Plans (3)

Slide 1 of 3
  • StarHub $25 SIM Only plan

    $25

    RATE

    15 GB

    DATA

    100 min

    CALL TIME

    0 SMS

    SMS

  • StarHub $50 SIM Only plan

    $50

    RATE

    40 GB

    DATA

    300 min

    CALL TIME

    0 SMS

    SMS

  • StarHub $80 SIM Only plan

    $80

    RATE

    70 GB

    DATA

    500 min

    CALL TIME

    0 SMS

    SMS

StarHub $25 SIM Only plan

$25

RATE

15 GB

DATA

100 min

CALL TIME

0 SMS

SMS

Details

StarHub Mobile Plans Review 2021

Despite being one of the older telcos, Starhub continues to innovate to bring attractive and affordable plans for current consumers.
StarHub allows you to choose from the typical 2-years contract, or the newer 1-year contract and no-contract basis for your SIM Only Data plans. Understanding that mobile users these days are heavy on data consumption, StarHub's lowest data limit is as high as 30 GB kept at an affordable rate.

StarHub's cheapest SIM Only Plan would be the 1 year, 35 GB per month contract, priced at $35 per month.

Read More about StarHub
Reviews (125)

2.8

125 Reviews

  • 5
    16
  • 4
    34
  • 3
    22
  • 2
    10
  • 1
    43

Read Review About...

    Most HelpfulMost RecentLow to HighHigh to Low
      Posted 12d ago
      Literally the worst customer service department I have ever had the misfortune of interacting with. I would advise everyone to avoid Starhub at all costs. My father was a loyal customer of Starhub for the last 20 years, with everything from our home and mobile phone lines, internet and TV under them. 2 years ago, he was diagnosed with terminal cancer and left bedbound in hospital, becoming increasingly confused as the cancer in his brain grew larger. I needed to recontract my phone line to get a new phone, and the Starhub customer service department was extremely unhelpful, without even the slightest bit of empathy for our plight, and no apparent understanding of worsening delirium due to cancer in the brain. They were unclear regarding which documents were required, and we required 3 separate visits to their physical outlet in order to complete the proceedings. They eventually required us to provide a signed letter approving allowing us to act on his behalf, which took a significant amount of his already limited time, energy and remaining mental capacity. This caused my family, already grieving, large amounts of distress. Even after this, there continued to be billing errors which we had to email in to rectify, all the while grieving my father's passing. This incident was greatly distressing, and I changed telcos 2 years after this bad experience with Starhub. Now, I find that there have been hidden charges for a "Free Weekend Pass" which I did not sign up for, have never required, and which they refuse to waive. Finally, they will not be pro-rating the charges for the final month of which I have only used their services for a few days. Their customer service has been expedient, but again unhelpful and unempathetic. I would strongly advise everyone to avoid using Starhub, in order to spare yourself the distress and grief that my family and I have had to face.

      0

      What are your thoughts?

      Reply

      Posted 12d ago
      [Customer Service] Tend to overpromise to make you happy so their work is reduced. Better to email for written proof instead of calling, even though it can be really slow and their email replies are sometimes just a waste of time. [Billing] There is a disconnection charge when u leave starhub for better service. They expect you to pay bills first, then refund the difference months later. [Network] Cheaper options are better.

      0

      What are your thoughts?

      Reply

      Posted 25 Aug 2021
      [Customer Service] Irresponsible, full of bullshit, get written proof, [Hidden Charges] Sudden paper bill charges, doesn't refund prorated bill costs even if services were terminated at beginning of monthly date of service. [Connectivity and Speed] Sometimes not fast. Juz buy elsewhere.

      0

      What are your thoughts?

      Reply

      Posted 24 Aug 2021

      Purchased

      StarHub $25 SIM Only plan

      [Customer Service] So far what I have encountered. They did help out in the enquiry I requested. [Mobile App] Keep improving and new interface. [Network] Overall still okay. Acceptable network. [Billing] Hoping to have a higher data qty. As there are other telco having cheaper plans with more data.

      0

      What are your thoughts?

      Reply

      22 Jun 2021

      Purchased

      StarHub $25 SIM Only plan

      [Customer Service] Very bad for Customer Service and very bad for the system! I have to use their free gift - 3 months Amazon Prime membership Subscription service, and after one month, I want to cancel the membership before the end of the date, coz I cared it will be auto-charged after the 3 months, and it is under the Starhub, so I’m unable to directly cancel the Membership through the Amazon website. I have tried to contact the Starhub customer service, they request me to cancel it via the My Starhub app, but my app show it's wrong, it hasn't shown any icon for unsubscripted, so I have to contact them again, they request me to uninstall and reinstall it which I have followed them to do, but it's not working, (important tip: if you need the agent help you to cancel it, you need to pay them $10.70) Then I have to show them some screenshot( include Amazon membership status and the email) to let them help to check, after a few mins, they reply me that the Amazon membership is not under my phone line, and it's already canceled from 12 June 2021(it's so wired, coz my Amazon membership still Active and under the Starhub), in addition, I go to contact with Amazon agent to double-check my membership status, they have helped me to confirm that my membership is still active and under the Starhub until now. After that, I go back to contact Starhub, and screenshot all information that includes my Starhub e-Statement (which has indicated my phone line active the amazon membership(start on May 2021, and end on August 2021), it's very funny things happen now, the Starhub staff reply me that Amazon membership is not under my phone line, and ask me that my family member who has registered to Amazon Prime using my email address?! OMG! They are really good to pass the buck! In the end, they do still not solve my problems.

      0

      What are your thoughts?

      Reply

    Discussions (0)
      Recent ActivityNewTrending

      No Post Found.

      StarHub SIM Only Data Plans

      StarHub offers no contract, 1-year contract or 2-years contract plans, with their lowest data limit as high as 30 GB.

      StarHub 30 GB, no-contract plan

      • 30 GB
      • 4G available
      • 1,000 outgoing mins
      • Free incoming calls
      • Free International Roaming
      • Free 3-months Amazon Prime
      • Priced at S$25 per month

      StarHub 55 GB, no-contract plan

      • S$50 per month
      • 55 GB
      • 4G available
      • 1,000 outgoing mins
      • Free incoming calls
      • Free International Roaming
      • Free 3-months Amazon Prime

      StarHub 35 GB, 1-year plan

      • S$25 per month
      • 35 GB
      • 4G available
      • 1,000 outgoing mins
      • Free incoming calls
      • Free International Roaming
      • Free 3-months Amazon Prime

      StarHub 55 GB, 1-year plan

      • S$35 per month (Usual Price $50)
      • 55 GB
      • 4G available
      • 1,000 outgoing mins
      • Free incoming calls
      • Free International Roaming
      • Free 3-months Amazon Prime

      StarHub 40 GB, 2 years plan

      • S$80 per month
      • 40 GB
      • 4G available
      • 300 outgoing mins
      • Free incoming calls
      • Free International Roaming
      • Free 3-months Amazon Prime

      StarHub 70 GB, 2 years plan

      • S$110 per month
      • 70 GB
      • 4G available
      • 300 outgoing mins
      • Free incoming calls
      • Free International Roaming
      • Free 3-months Amazon Prime

      StarHub Roaming Plans

      International Roaming

      Free International Roaming (Opt-in required).

      DataTravel

      Roaming data bundles that can be used across up to 81 destinations for as low as $5 for 1 GB. No activation fee or additional subscription required.

      Does StarHub Have The Best Mobile Data Plans in Singapore?

      Overall, StarHub's plans might not be the cheapest across the board but they are still rather affordable. One of their plans, the 35 GB - 1-year contract SIM Only @ $35/per month, is good value for money. Not only do you get 1,000 min talktime, you also only pay $0.71/GB - which might not be the cheapest, but it is very affordable.

      Additionally, StarHub being a more established telco, probably has better standards of services in terms of customer service and network connectivity.

      Still undecided about what plan you should choose? Check out Seedly's SIM Only Mobile Plan Comparison.

      About StarHub

      Started in the year 1998, StarHub is Singapore's first fully integrated info-communications company.

      They aim to provide Singaporeans, every home and businesses world-class communication, information and lifestyle services.

      Contact Info

      • General Service Hotline: 1633
      • Prepaid Mobile Enquires: 9850 0000
      • Billing Enquires: 1637
      • Sales Hotline: 1630
      • Starhub Public Hotline: +65 6873 2828

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

      Advertisement