StarHub Reviews and Comparison - Seedly
 

StarHub

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  • Reviews (66)
  • Questions (8)
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Plans (3)

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Details

Roaming Plans

International Roaming

Free International Roaming (Opt-in required).

DataTravel

Roaming data bundles that can be used across up to 81 destinations for as low as $5 for 1 GB. No activation fee or additional subscription required.

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Reviews (66)

2.8

66 Reviews

  • 5
    6
  • 4
    21
  • 3
    12
  • 2
    7
  • 1
    20

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customer service

sim plan

weekend data

starhub years

data plan

unlimited weekend

free caller

plan month

data month

starhub mobile

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  • Every day at the same time early evening, speed is less than 1Mb/s...and they keep on telling me it is my fault...Starhub is useless
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  • Have been with Starhub for a Long time, probably the reason is that I have been a Hub Club member for more than 10yrs. Network and plan are comparable with other telco, but since I get to recontract my phone yearly, it is mainly the reason I stay on. I will say with the current competitive market, younger consumer will certainly have “other” considerations.
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  • Worst customer service. Bad attitude and not helpful. Prompted me to switch telco after 7 years with them.
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  • Reception wise, its pretty decent, rarely i experienced no signal other than in remote areas of Singapore. Plans are competitive given the number of telcos in the market.
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  • Starhub customer service is the lousiest I have ever seen. 1. They removed SCV box and need to port over IPTV. They did not spare a thought for those houses that laying of LAN points are not possible without renovating the house. Called them and informed what I am facing, they did not even recommend a contractor that can help. I have no choice but to cancel the scv box and it is meant for my elderly parents. 2. Few years back, they accidentally terminated my main line sim card. Causing a lot inconveniences for me as i need to call the helpdesk and they have to change my billing reference number which i need to change in my bank payment too. 3. This year they accidentally pulled out the fibre connection outside our unit. And internet was down for a week. And all our mobile data exceeded because of this. In the end they only compensate the lost of usage only. 4. The most recent case is when my Sim only plan is expiring. I called starhub to check if i can recontract earlier on sim only plan. They say can and make me to go to the centre because i have shareplus line, need to debundle and forcing me to terminate shareplus line. When i went down to the centre they say cannot recontract. Need to wait till the exact end date to recontract. As i am on shift work it is impossible. I asked if they can help. They told they can call me and recontract on the phone. So the day they called and help me debundled and terminate shareplus line and recontract my sim only plan. After a few hours i checked the app it did not reflect 25GB data. I called back they say need wait 48 hours. So i waited check still the same and called back they apologised and said need to wait another 48 hours. I waited still the same and called back they said need to uninstall the app and reinstall app and log in to reflect the changes. I was suspicious about it,i asked the helpdesk what she see in the system, she said 5 GB. Then i realise recontract did not happen. I asked her she said they cannot do backend. Need me to apply online and by this time there is no 25GB promotion. I tried applying through the app, not successful. Escalated to the manager Gerald, promised to call next day before 7:30pm. Guess what, it did not happened. This made me ditched starhub for giga! FYI i have been with Starhub for more 15 years. Well Done!
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Questions (8)

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DBS Altitude Visa Signature Card

Singtel

Miles

Credit Card

StarHub

MileLion

Choon Yuan Chan
Choon Yuan Chan
Level 8. Wizard
Answered 5d ago
You can earn 1.2 miles paying Singtel bills. However truthfully there are better ways. Use uob preferred platinum, top up to grab to earn 4mile per dollar top up. Then use your grabpay credit to pay singtel/starhub bills via axs mobile app payment method use grabpay

Stocks Discussion

StarHub

Alvin Teo
Alvin Teo
Level 6. Master
Answered on 11 Nov 2019
The fact that you have to mention sustainability over dividend payouts means it’s not sustainable. 5G is not a proprietary tech for starhub only. It’s first mover’s advantage will be as short as it’s bull run once the other telco starts their own 5G network. For the longest time, starhub has had a cable tv. That did nothing for its share price and look at the state of it now.. Sometimes no need see numbers also can determine the company good to invest or not. This is unlike creative. While not inventing, it was suing people for money so that’s good money coupled with proper business management.

Credit Card

Electricity Market

StarHub

Caroline Sim
Caroline Sim
Level 2. Rookie
Answered on 31 May 2018
Depending on how you utilise the cards. 1) I used OCBC Cashflo card for all insurance premiums. I converted all my premiums to yearly payments and clock it under thisthis card. Reason being, if the premiums are more than $1000, it will auto translate it into a 6 months instalment plan. If less than $1000 It's a 3 months instalment plan. All with no additionaadditional charges. Secondly, if the monthly payment exceeds $1000, it's a 1% monthly cash back. Lesser than $1000, it's 0.5% cashback. Note: not alall cashback cards gives cashbacks for insurance premiums. 2) I put my starhub bills on recurring basis on my bonus saver credit card. Starhub gives me 100 free sms (for my grab hitch usage) monthly by doing credit card recurring payments. At the same time I gain usage at my card to increase my bonus interest (0.78% pa) earn on up to $100k deposits in my bonus saver account. 3) utilities bills are parked under my hubby's posb everyday card. He has a DBS multiplier account. 4) minor spendings will first be looked through the above 3 mentioned cards. If I have met the minimum, then the rest will be spend on unlimited card or Citibank rewards card. Depending on my spending in the month.

Trading

Fundamentals

Investments

StarHub

Stocks Discussion

Isaac Chan
Isaac Chan, Business at NUS
Level 8. Wizard
Updated on 12 Mar 2019
I think that starbucks is quite an interesting example, being a trail blazer by setting the coffee culture and developing this culture around itself. I feel that what's fascinating about starbucks is that they focus so much on the overall experience of the customer in the store. To them, it's not just about the coffee but about the entire experience of being in the store. This in-house store experience helps it to differentiate itself from other players in the coffee industry. Like McDonald's, I believe Starbucks has also got it right in terms of choosing the best spots for where the store is held, even if rental costs there are exorbitent. That kind of frontage and accessibility seems to be one of the key drivers of growth for both these companies. Not really well-versed in marketing here, but starbucks seems to also be a success story (along with Apple and Google), about brand equity and the need to nurture and develop brand awareness within the consciousness of the public. Paying 7 to 8 SGD for a drink is actually expensive if you think about other comparable F&B items you can buy with that same amount, but somehow Starbucks has done it. Something else I believe it has done right is in specialising and promoting its core items, coffee, and not veering too much off course with other food items like it had done before

M1

Singtel

StarHub

Tee-Ming Chew
Tee-Ming Chew, Co-founder at Seedly
Level 6. Master
Answered on 14 Jun 2019
You can use WeChat to do the call

AMA The Fifth Person

Singtel

Investments

StarHub

Stocks Discussion

They are all doing not so well. Singtel being bogged down by its huge investment in Bharti Airtel India. Starhub undergoing massive business transformation. Profits down, dividends cut. M1 losing ARPU and the price war is hurting it. Plus, the incoming TPG, the current circles.life promos will all add up into more competition in an already super saturated market. Sooner or later there will be a consolidation. A small population in Singapore will have limited people on data plans, any price war will hurt revenues.

Investments

StarHub

Stocks Discussion

Lok Yang Teng
Lok Yang Teng
Level 8. Wizard
Updated on 07 Jun 2019
If we're looking at dividend stocks, what we want is price stability (gradual appreciation) and good dividend yield (5% or more). If we look at the 2017 Annual Report, net profit has been falling continuously for the past 3 years. Meaning that there's negative growth over the last few years. ! Next, a quite check at The Wall Street Journal's screener shows 58.8% drop in share price over the last 5 years. SingTel being blue for comparison. ! While you may have 9% dividend yield, your paper loss from fall in price may very well offset any gain from dividends. With many new competitors (Circle.Life, Zero, My Republic...) and the low entry barrier, market share for Starhub is bound to fall, ceteris paribus. With Singapore's internet and smartphone penetration rate both more than 80%, the room for growth locally is rather weak. I find the outlook rather bleak. Unless there are more concrete plans for the near future, personally I would refrain.
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General

StarHub

Kenneth Lou
Kenneth Lou, Co-founder at Seedly
Level 9. God of Wisdom
Updated on 07 Jun 2019
I would advice NOT to get a contract. I was on a 12 month SingTel SIM ONLY but recently switched over to Circles life. You can actually read reviews for these plans here: https://seedly.sg/reviews/telco-mobile-plans/ If anything, these telcos are in a price war now. Better to not get a contract with any. Also, I would think NOT to get a phone as well. Because usually they factor the instalment into your monthly paid plan. That's how they usually work haha.

About StarHub

Started in the year 1998, StarHub is Singapore's first fully integrated info-communications company.

They aim to provide Singaporeans, every home and businesses world-class communication, information and lifestyle services.

Good to know

You can check out their data plans here.

Starhub also offers data add ons, ensuring that customers never run out of data.

You can visit their Data Add-ons FAQ here.

Still undecided to what plan you should choose? Check out our SIM-Only comparison.

Contact Info

Starhub’s FAQ

General Service Hotline: 1633

Prepaid Mobile Enquires: 9850 0000

Billing Enquires: 1637

Sales Hotline: 1630

Starhub Public Hotline: +65 6873 2828