This product is managed by MyRepublic.
Ease of Porting
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Md Jawad Rahamathullah
My issue has been resolved as of today morning 10.35am and I would like to thank and compliment your manager Ms Shiela. Despite the earlier situation and experience being a great disappointment, I appreciate Ms Shiela for being extremely patient, professional and timely in her follow ups and in resolving the case. She even took the extra effort to keep the case ticket open and do a follow up today evening on the network quality, incase if there's any issue. Again she called in on time as promised to ensure my ported line and network was working fine before closing the case. This is what we call Customer Service Excellence! Understanding the customers' needs and queries. Making sure every point is taken note and addressing each and every concerns. Going the extra mile in making sure the customer leaves the conversation happy. Once again thank you Shiela. I am convinced to edit my ratings for the way you handled this.
Thank you for reaching out and updating us. We are glad that we are able to turn everything around and resolve your queries. We have provided your feedback to the relevant team. Warm Regards, Rel
Thank you for sharing your feedback, Ashleigh. We’re sorry your experience didn’t match your expectations. We’ll do better in the future. Should you need further assistance with your account, please send us a direct message with your account details at [email protected] We’ll work with you to resolve any issues as quickly as possible. Warm regards, Rel
We are sorry to hear that you're encountering issues with the mobile service. We understand the urgency on this and we would like to resolve this for you the soonest. Kindly email us with your account details at [email protected] so we can assist further. Warm regards, Rel The Team @ MyRepublic
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