Grid Mobile Reviews and Comparison - Seedly
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Grid Mobile

  • Overview
  • Reviews (19)
  • Questions (4)
  • More Details
Mobile Plans/Grid Mobile
Mobile Plans/Grid Mobile

Grid Mobile

3.8
19 reviews

USER RATINGS

Network

4.7

Customer Support

4.1

Ease of Porting

4.3

Mobile App

3.0
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Plans (2)

Grid 20 GB SIM Only Mobile Plan

$17.90
RATE
20 GB
DATA
120 min
CALL TIME
50 SMS
SMS

Grid 40 GB SIM Only Mobile Plan

$24.90
RATE
40 GB
DATA
200 min
CALL TIME
200 SMS
SMS

Details

Roaming Plans

TravelRoam 1GB Pack A

1 GB roaming at $12 across 30 days in 9 destinations.

TravelRoam 1GB Pack B

1 GB roaming at $18 across 30 days in 18 destinations.

TravelRoam 1GB Pack C

1 GB roaming at $35 across 30 days in 56 destinations.

TravelRoam 1GB Malaysia

1 GB roaming at $5 across 7 days in Malaysia.

TravelRoam 1GB Thailand

1 GB roaming at $5 across 7 days in Thailand.

Read More about Grid Mobile
Reviews (19)

3.8

19 Reviews

  • 5
    10
  • 4
    2
  • 3
    4
  • 2
    0
  • 1
    3

Read Review About...

customer service

sim card

ease porting

grid mobile

porting ported

mobile app

number port

sign grid

network good

active not

Most HelpfulMost RecentLow to HighHigh to Low
  • Updated 3d ago

    Purchased

    Grid 20 GB SIM Only Mobile Plan

    UPDATED 30th May: I am updating this review after the customer service personnel have gotten in touch with me on more than one occasion. I have rated them a 4 because there is no 24 hour support for customer service. However, they have been very responsive and prompt in resolving my issues. Network is good and stable. The only troublesome thing is that there is no temporary number when you port. So when your previous line is disconnected, there is a downtime of a couple of hours before your new line is connected. If you are someone who is in a job that needs your line to be active, this is not a good option. As mentioned by many others, there is no app, and that I find is something perplexing, given that most companies have an app for easy access. Finally, the biggest issue that needs improvement, is communication on expectations. From the time I signed up, there was no indication that the line will only be activated during number porting. There was only a (false) hyped-up message that activation is 2 hours later. There should be clearer messages on what to expect for customer's experience to be smoother. Original Review on 26th May: I totally regret signing up with Grid. Probably my worst experience ever. I received the card on 22nd May. It is supposed to be activated within 2 hours. So today 25th May, when my M1 card was terminated, I popped in my Grid card expecting it to work... But there is absolutely NOTHING. Now, I logged into my Grid account and saw that the card is "pending activation". There is no contact number to get in touch. Just some email address, and I am not sure when they will ever reply me. I also found out that they don't have any app so you can't monitor your usage on the go. Should have done some proper research before signing up. They say that signing up is "free" but you actually have to pay for the SIM card, so you are stuck to them for the first few months unless you don't mind forfeiting the money paid.
    3 comments
    0

    1 more comments

    June
    June

    1w ago

    To clarify, there was no SMS received regarding successful porting. My M1 line was abruptly cut off and the Grid line wasn't activated. Hence, I was left with no line at 11pm. I had to use my desktop to contact Grid, only to find that the only method of contact is an email address that only operates in the day. While it is true that you are a digital telco, other digital telcos like Giga have 24 hour customer support. In this day and age, it is quite ridiculous for a telco to not have live support for customers, and no app for tracking. This is not my first time porting my number. Previous experiences have been seamless. Hence, the discrepancy in standards is jarring.
    Grid Mobile
    Grid Mobile

    5d ago

    Dear June, We always aim to deliver a great experience for our customers and we are gutted when we miss the mark! Thank you once again for taking the time to bring this to our attention. We will be sure to use this feedback to make us better and will strive to improve our services and overall experience for all our customers. -gridSupport, Josephine
  • Updated 2w ago

    Purchased

    Grid 20 GB SIM Only Mobile Plan

    [Network] Ported over from MyRepublic (using M1 network). Gridmobile is using Singtel network which imo is much faster and stable (download speed can reach >100Mbps at my area). [Customer Service] Great and responsive customer service, all my enquiries can be answered via live chat option. [Ease of porting] Once the sim card is received, the port-in process will be completed within 1-5 business days. Mine was started around 1130pm on the same day, and able to connect to data after 30 mins. I wish there is a sms to inform when the porting will be started. [Mobile App] No mobile app, everything can be checked through the web portal (usage, bill, add ons etc.)
    0 comments
    0
  • Updated 3w ago

    Purchased

    Grid 40 GB SIM Only Mobile Plan

    When switching over from another telco, it wasn't a smooth journey because i had to transfer the number to my ownership. However, I was at lost because I didnt know what to do. However, thanks to friendly and responsive member of Grid Mobile, they solved my issue within 4 days and I am really appreciative of their fast service! I can really say they have a great customer service and I really didnt regret choosing Grid Mobile!
    0 comments
    0
  • Updated 3w ago

    Purchased

    Grid 40 GB SIM Only Mobile Plan

    I ported over from Circles.Life to Grid Mobile after discovering the 40GB plan. Considering price per GB of data, it is actually quite a steal. [Network] Network has been smooth thus far. There hasn't been any interruptions so I'm satisfied with it. Compared to Circles.Life, the network feels much more faster and smoother. Since there isn't an app to track data usage, there is often a constant feeling that my data is using up more quickly than before, but I guess that's just due to increased consumption. [Ease of porting] Porting only takes place on weekdays. I got my sim card on a Friday, so I had to wait till the following monday to get it ported over. Over the weekend, the Grid Mobile sim card is inactive and cannot be used. The Porting process was smooth and took about half an hour. [Mobile App] Oh well, there isn't an app at all. The place to check your bills and usage would be the Grid Portal on a freaking browser!! So, it's really a pity that they missed out on this important feature. [Billing] Billing takes into account the following month of usage and add-ons from the previous month. A billing cycle would be a full month, regardless of whether it is a 30-day or a 31-day month, so February would be the best month since there's 40GB for 28 days. My bills usually come around the month. [Customer Service] I actually don't really know how to contact them! Fortunately, there isn't really a problem now so I don't really need to bother myself on contacting them. Others 1. When you have used up your allocated data/talktime/sms, the network will cut and prevent accidental overconsumption. This is a useful feature to avoid bill shocks.
    1 comment
    0
    Grid Mobile
    Grid Mobile

    3w ago

    Hi there! We really appreciate you taking the time out to share your experience with us! :) Feel free to reach out to our customer service agents online via our website www.gridmobile.com.sg or drop us a email at [email protected] when you require any assistance. We'd be glad to help! Thank you! - gridSupport, Josephine
  • Updated on 30 Apr 2020

    Purchased

    Grid 40 GB SIM Only Mobile Plan

    [Network] All good, now in basement Changi Airport, full bar all the way. (Just started using Grid few hours ago) [Customer Service] Ivan helped me to do transfer of ownership and number port-in. He was really prompt and responsive in replying. Thanks Ivan! [Ease of porting] Porting was done smoothly.
    0 comments
    0
Questions (4)
Recent ActivityUnansweredTrending

Mobile Plans

Grid Mobile

VIVIFI

Singtel

SINGTEL VS GirdMobile VS VIVIFI? What's the pros and cons of each?
Kenneth Lou
Kenneth Lou, Co-founder at Seedly
Level 9. God of Wisdom
Updated on 21 Apr 2020
Hey there! I would suggest reading up on the reviews that are on our platform here: https://seedly.sg/reviews/sim-only-mobile-plans For me personally, I moved from Singtel Sim only to Circles Life Sim only And... now finally with GIGA Sim only for the past 6 months, and I would say that in terms of the reception and network coverage I am getting, here's how I would rank them. From Best to Worst Network: 1. SingTel (Islandwide and underground) 2. GIGA (which is using Starhub network) works well even underground on the circle line 3. Circles Life (Which is using M1 network, this one is really not good espeically underground, but their customer service is pretty top notch!) Hope this helps in one way or another!
👍 0

Grid Mobile

Mobile Plans

Are new mobile plans like Grid Mobile be reliable to transfer to? Do they offers with have trial periods?
Lok Yang Teng
Lok Yang Teng
Top Contributor

Top Contributor (May)

Level 9. God of Wisdom
Answered on 12 Apr 2020
These new companies are mobile virtual network operators. What they do is to lease the network infrastructure from existing companies (Singtel, Starhub, M1) to provide it's services. The network/receptivity issues at certain areas which these big 3 companies will likely carry over.
👍 0

redONE

Grid Mobile

Singtel

M1

StarHub

Are the newer telcom companies like redONE and Grid Mobile as reliable as the big telcos like Singtel, M1 and Starhub?
Lok Yang Teng
Lok Yang Teng
Top Contributor

Top Contributor (May)

Level 9. God of Wisdom
Answered on 11 Apr 2020
These new companies are mobile virtual network operators. What they do is to lease the network infrastructure from existing companies (Singtel, Starhub, M1) to provide it's services. redONE uses Starhub's mobile network infrastructure while Grid Mobile taps on Singtel. The network/receptivity issues at certain areas which these big 3 companies will likely carry over.
👍 0

Grid Mobile

Mobile Plans

I heard about grid mobile and I am interested to find out more. Does anybody know about the outstanding features of grid mobile plans?
Kathlyn Laiu
Kathlyn Laiu, Community Associate at Seedly
Level 6. Master
Answered on 30 Mar 2020
The grid mobile is not actually contract based plans like Singtel. It is more flexible in which you pay about $24.90/month for 40 GB of data (thats really a lot more than what Singtel offers), 200mins outgoing calls and 200 SMS. If you are planning to change your mobile server, tomorrow is the last day of the offer where you can get 1 month of free subscription with no registration fees! Something interesting about grid mobile plan is that they got the gridRewards where you can earn points when you refer friends and stick with them. These points can give you rebates and cashbacks in your bills (it will automatically offset in your next month's bill) or your points can be spent at listed partner merchants (e.g. grab, chope, adidas). Grid mobile can be something to consider because if you are looking at data being your main priority in choosing a mobile plans, this plan offers a good amount of data each month.
👍 1

About Grid Mobile

Grid Mobile has a simple no-contract SIM-only plan.

For $24.90/month, you will get

  • 20GB
  • 200 mins outgoing talk time
  • 200 outgoing SMSes

Best of all, they provide free Caller ID and incoming calls. There is also free TravelRoam 1GB in Malaysia every month.

Additionally, they are also offering a free Buddy SIM with

  • 1GB
  • 25 mins outgoing talk time
  • 25 outgoing SMSes

Grid Mobile TravelRoam

If you still require more overseas data on top of the free TravelRoam 1GB Malaysia provided every month, here are the data roaming plans:

  • TravelRoam 1GB Malaysia for 7 days @ $5
  • TravelRoam 1GB Thailand for 7 days @ $5
  • TravelRoam 1GB Pack A for 30 days @ $12
  • TravelRoam 1GB Pack B for 30 days @ $18
  • TravelRoam 1GB Pack C for 30 days @ $35

Pack A: Australia, Brunei, Cambodia, Indonesia, Laos, Malaysia, New Zealand, Philippines, Thailand

Pack B: Australia, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Macau, Malaysia, Myanmar, New Zealand, Philippines, South Korea, Taiwan, Thailand and Vietnam

Pack C: Australia, Austria, Bangladesh, Belgium, Brunei, Canada, Cambodia, China, Croatia, Czech Republic, Denmark, Egypt, Fiji, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Laos, Macau, Malaysia, Mexico, Mongolia, Myanmar, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Russia, Saudi Arabia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, USA and Vietnam

GridRewards

Grid Mobile has a loyalty programme where you are able to earn points on your birthday, stay subscribed to their plans, and friend referral. The earned points can be used to offset your bill, earn cashback and snag merchant offers.