Details

• 

  Chua Kt

  Level 2. Rookie

  Updated 5d ago

  Purchased

  Grid SIM Only Mobile Plan

  Valerie (email cs) and micheal. a (online chat cs) solve my issue professionally. good job from grid mobile team. my first day faulty sim card issue was triggered at late nite. this team help me get my replacement. the next morning. well done

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• NN

  Nicholas Ng

  Level 2. Rookie

  Updated 1w ago

  Purchased

  Grid SIM Only Mobile Plan

  [Network] I ordered a sim from Grid Mobile and it was delivered promptly. My sim card, however, was not activated (after waiting for 2 hours) even though Grid claims that it will be activated within 2 hours. [Ease of porting] I contacted customer service and they advised me that my mobile service will only be activated upon port-in, which takes 1-5 working days (you are expected to wait without any mobile service) according to them. Customer service has confirmed with me that Grid does not assign a temporary number (unlike the other providers in Singapore). You will not be able to use the service on a temporary number while waiting for your number to be ported in. I believe that they are the only mobile service provider in Singapore that handles number porting in this manner. I am deeply dissatisfied with my experience so far and will not recommend porting your number over to Grid.

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• LL

  Layla Lee

  Level 2. Rookie

  Updated 1w ago

  Purchased

  Grid SIM Only Mobile Plan

  Been a Grid Mobile customer since August last year and I am very happy with the services provided. Love the gridPoints too, keep up the good work, Grid Team!

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• 

  Nicholas Kong

  Level 2. Rookie

  Updated on 26 Feb 2020

  Purchased

  Grid SIM Only Mobile Plan

  [Network] 4/5 Network wise it was quite okay since it's using Singtel infrastructure. Only lose signal at some MRT station. [Customer Service] 2.5/5 Every thing was done through online. Website UI can be better. [Ease of porting] 3/5 Porting was easy. But notification on when the porting is done. Have to wait a day to get port in. [Mobile App] 1/5 No mobile app. Mobile website UI can be better

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• 

  Bryan Lee

  Level 3. Wonderkid

  Updated on 12 Feb 2020

  Purchased

  Grid SIM Only Mobile Plan

  Network: So far so good, seems similar to the main Singtel line that I ported over from. Only complains so far is these few areas that probably need more work. But since its from Singtel, I doubt they can do anything about it. Areas to be improved: Sembawang Station (will drop to 3G), Canberra Station (4G but drop to 1 bar and can’t load anything), Khatib to Yio Chu Kang (This area seems to always have issue with network especially from the Yishun Gym onwards till NCS building), Bishan (on and off network even though 4G), Circle line between Buona Vista and Mary mount (4G but almost no network). Note: There’s no mentioning if they will be supporting 5G. There’s no mentioning if they are supporting multiple SIM card There’s no mentioning if they going to support eSIM in the future. Customer Support: No Comments, didn’t engage them yet. However recently there are network outage for 2 days straight near noon time. No one knows what happened until we check the Facebook page. They could have done better by sending SMS to users to inform them of the network disruption rather than waiting for users to go to their FB page to complain and the unlucky customer service personnel have to handle unhappy customers when all these could have been prevented. (Note: Their follow up action is to waive off half the month’s bill for the users. ) Ease of porting: Ported to GRID from Singtel, but SIM card only activate one day after the stipulated date of activation. Not much of a issue for me since it is only 1 day. But GRID could have hold onto their promise of activation within the stipulated timeline. APP Tracking: No app for us to use at all (for now). Essentially those who sign up with GRID since the early time until 1 FEB are blind on their data/SMS/call time usage until they finally implement this tracking function in their web portal.

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