GOMO
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Summary
Product Page Transparency
- Claimed in January 2021
Summary of GOMO by Singtel SIM-Only Plan 2024
GOMO is a simple no-contract SIM only plan that is brought to you by Singtel. GOMO is also one of the newer SIM-only mobile plan telco providers that are data-heavy and price competitive. Overall, GOMO has one of the most affordable SIM-only mobile data plans in Singapore.
Plan Features
GOMO 20GB SIM-Only Plan
- Monthly subscription cost: S$20
- Data: 20GB
- Outgoing talktime: 200 mins
- SMS: 200 SMS
- Caller ID: Free
- Additional perks: Free incoming calls
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Summary
Product Page Transparency
- Claimed in January 2021
Summary of GOMO by Singtel SIM-Only Plan 2024
GOMO is a simple no-contract SIM only plan that is brought to you by Singtel. GOMO is also one of the newer SIM-only mobile plan telco providers that are data-heavy and price competitive. Overall, GOMO has one of the most affordable SIM-only mobile data plans in Singapore.
Plan Features
GOMO 20GB SIM-Only Plan
- Monthly subscription cost: S$20
- Data: 20GB
- Outgoing talktime: 200 mins
- SMS: 200 SMS
- Caller ID: Free
- Additional perks: Free incoming calls
GOMO SIM Only Plan
GOMO SIM Only Plan
$20
RATE
20 GB
DATA
200 min
CALL TIME
200 SMS
SMS
4.3
1950 Reviews
Service Rating
Network
Customer Support
Ease of Porting
Mobile App
High to Low
Posted 10 Oct 2021
Purchased
GOMO SIM Only Plan
[Customer Service] 1) I had not received any response from your side despite spending total of 4 and half hours on the chat, but of which only 30min talking to two agents, where most of the time is due to both agent went missing halfway through the chat and only to return one hour later each time. 2) I had contacted support on 8 Oct to request for the termination of my port in request and refund of my payment due to the techinal glitch of your GOMO app where i was unable to key in the promo code. However the 1st agent went missing halfway through the chat for around an hour before returning to ask for further details and then informing me your team will update me via sms later. 3) However, i noticed that on 8 Oct night, my number had been ported despite my earlier request and still no response from your side. Thus i contacted support again as now my number had been ported which also means there is no way to contact me via sms. However the 2nd agent is of no help when i asked how GOMO is going to contact me when i dont have any line. I am reluctant to use the GOMO sim as i had already requested for the termination of port in as well as refund. He kept repeatedly asked me if i want to terminate my line after which my number will no longer be usable. He also did not respond to my queries if there is alternative method for GOMO to contact me. Then the 2nd agent also went missing from the chat for about an hour before returning to ask if i wanted to terminate my line. 4) I am extremely disappointed with how both your agents are unable to respond directly to my questions. On top of this, both went missing for an hour without informing me prior to “going missing” from the chat for around one hour and leaving me there waiting for a response. 5) Now i just wanted to be updated on my request for my refund and it seems there is no way to contact GOMO other than the chat. As for the chat support, i have totally given up hope on them. From a Very disappointed customer1
What are your thoughts?GOMO by Singtel
18 Oct 2021
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Posted 2d ago
Purchased
GOMO SIM Only Plan
Thanks so much to Bobby for fixing my problem via the chat group! It has been resolved promptly once he has stepped in to help.0
What are your thoughts?Posted 5d ago
Purchased
GOMO SIM Only Plan
Thanks to the live chat service from ella! Excellent service and fast response! It is an asset to have her in the team 👍🙏❤️0
What are your thoughts?Posted 11d ago
Purchased
GOMO SIM Only Plan
The customer service is very good. I am a light user and so far, GOMO works for me. I also use if in Malaysia and the roaming bundled with the plan is enough for me0
What are your thoughts?Posted 12d ago
Purchased
GOMO SIM Only Plan
Thanks Jay for the great service and reassuring us that gomo is still very reliable. Very prompt in responding too!0
What are your thoughts?Posted 13d ago
Purchased
GOMO SIM Only Plan
Thanks Joeuna for the excellent service to resolve my issue and answering my queries. I am a gomo user for many years already. Please keep up the good network and customer service. 👍0
What are your thoughts?Posted 17d ago
Purchased
GOMO SIM Only Plan
I had difficulty add IDD & Global SMS on the App, was expecting a long wait for a human to help but had a pleasant surprise that a human came on fast and was able to identify my issue quickly and resolved it. Thanks very much, Red!0
What are your thoughts?Posted 18d ago
Purchased
GOMO SIM Only Plan
My device unable to support esim Would like to say Thank you to Khen by going extra mile by help me to cancel off my porting n answering my enquiry . Appreciate it [Customer Service]0
What are your thoughts?Posted 21d ago
Purchased
GOMO SIM Only Plan
I have been using GOMO for years and never had any issues. The customer service was excellent and swift to solve my problems.0
What are your thoughts?Posted 21d ago
Purchased
GOMO SIM Only Plan
GOMO was my first no contract SIM and used it for a few years before getting one for my son. I opine the rewards system is inferior as compared to GIGA. And the price is higher also. Anyone has similar observation?0
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Types of GOMO Mobile Plans
GOMO currently has 1 standard plan:
- 20GB for S$20
Plan | Price | Perks |
|---|---|---|
20 GB | S$20 |
|
Add-ons for GOMO
GOMO Roaming Plans
- Roam Like a Local: Enjoy data at local rates in Indonesia, Philippines and Thailand from as low as S$5. Data options up to 100 GB.
- Roam More Destinations: Roaming in up to 50 countries starting from S$6/GB.
GOMO IDD & Global SMS
- From $0.05 to $0.60/min across 50 destinations
- Send Global SMS to any destinations at just S$0.15/GSMS
Is GOMO by Singtel the Best Telco for You?
What sets GOMO apart?
- No contract gives you freedom and flexibility
- Free same-day delivery
- Free incoming calls and free Caller ID
- Free registration & SIM Card
- High data allowance at affordable costs
- Backed by Singtel, SG’s widest and fastest 4G mobile network
- Lifestyle and data rewards to GOMO's customers
- Do good with your data – donate it to supported beneficiaries
- Access to the latest phones, wearables and accessories with exclusive discounts
Can I Port My Existing Number To GOMO Mobile?
Yes, you can. However, this is only available for post-paid mobile customers.
All you have to do is:
1. Ensure that your existing number is a post-paid mobile line registered under your NRIC/FIN with your telco.
2. Check that your current post-paid mobile line has no outstanding contract, payments, or suspensions.
3. Head over to GOMO's website and you'll be able to port your number over
What If I Am Using A Pre-Paid Number?
As long as you're using a Singtel prepaid number, simply head to any nearest Singtel Shop or Singtel Exclusive Retailer and you'll be able to switch over to a postpaid plan for FREE. Once you do that, you can sign up on GOMO's website.
If you are using a non-Singtel prepaid number, you won't be able to port your number over for now. If you wish to use GOMO, you can sign up for a new GOMO mobile number instead.
Contact us at [email protected] should you require any assistance or spot any inaccuracies.
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Hi Kun, we're very sorry that you've had difficulties with your porting-in process. This is not the experience we'd like you to have with us. We've highlighted this feedback to the relevant teams so that we can better our processes to ensure the best experience for our GOMO customers.