giga!

Plans (4)

Details

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  David Raj David

  Level 2. Freshie

  Updated 2d ago

  Purchased

  giga! SIM Only 60 GB Plan

  The network is worst, not only network everything worst even the company also, stupid company......

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  Brian Chong

  17h ago

  Hi David, I am Brian from the Seedly Operation Team. Thank you for leaving a review on Seedly to help our users make smarter financial decisions! However, your review has been flagged as Unsubstantial. We would appreciate it if you were able to elaborate more on the user experience on the product you had left a review for, in order to better help other users. Examples would also be a big help in helping you demonstrate your experience with the product! Don't forget to use word prompts to help you achieve this while also making your review a quality review on Seedly! Do take note that we will be removing your review in 3 working days if you fail to adhere to these community guidelines. Thanks!

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  ChunBoon

  Level 2. Freshie

  Updated 3d ago

  Purchased

  giga! SIM Only 6 GB Plan

  Have been using giga for awhile now and am generally happy with the telco. First off it is cheap, so don't expect good service. I can't find any number to call to so you will need to get your help from their live chat agents. There is also no call waiting service, i.e. when you are on the phone and another call comes in, it won't get through. And there is no VOLTE, so when you are on the phone, your data gets dropped. Other than that, the network is pretty stable and there are nice surprises every now and then like free 1gb data, free 100 min talk time etc. The add-ons are also remarkably cheap so that is a big big plus. So if you can live with the drawbacks, it is definitely a very value for money and good telco.

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  Richard

  Level 2. Freshie

  Updated 3d ago

  Purchased

  giga! SIM Only 6 GB Plan

  [Network] NO DATA internet connection at all even after setting up their APN and SIM card AFTER PAID FOR IT UPFRONT. [Customer Service] USELESS and always start afresh without referring to my previous complaint and email updates or follow-up emails. It has been MORE THAN 2 weeks without an effective response and solution. Frustrated and finally wrote to IMDA to complain. They will hear from IMDA soon! [Mobile App] USELESS bot reply and faq Go for MyRepublic, Circles Life, or anything that will be better than Giga

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  CK

  Level 2. Freshie

  Updated 4d ago

  Purchased

  giga! SIM Only 6 GB Plan

  Giga is usually fuss-free 99% of the time. Roll over data is definitely good esp cos of WFH situation now and I don’t really need to use so much data. :) I like Giga until there are some issues which I need CS support and that’s where the nightmare starts. Cos it’s non existent and their chatbot just serves to make blood boil. I mean if really cannot resolved then just port out cos there’s no contract - thankfully so far I had no such need. Happy customer overall :)

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  gigaexperience

  3d ago

  Hi hi CK Thank you for taking the time to recommend the #gigaexperience. At giga we strive to provide customer satisfaction to all giga customers and ensure you receive the best service you deserve. We are extremely glad to see our giga customers enjoying our services. Have a lovely day ahead and thank you for supporting giga :) -Leera

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  ZXHY

  Level 3. Freshie

  Updated 6d ago

  Purchased

  giga! SIM Only 40 GB Plan

  Updated Review: After signing up more lines with Giga and still experiencing terrible customer service... I am leaving with all my lines! Still no improvement. No phone number, no physical shop or office. Chatbot is useless. Social media accounts ignore customers completely. Live chat agent can only answer simple questions and then give you a Q ticket. Problem is... Your Q ticket will only get handled weeks or months later... And then they will never reply again. I recommended my friend to use Giga and she had the same bad experience with them. Despite the cheap plans... I have had enough. Previous Review: Everything is good except for the customer service. If you need help, there is practically no one you can speak to. I have tried using their chatbot a few times. Pretty useless. Cannot answer most questions. I have tried reaching out to Gigacares but it is terrible... They never reply. Last year I had a question on what the whatsapp or IG/FB data packs cover... They did not bother to reply me at all. Now, I have a referral but did not earn the Gigabucks. I sent an enquiry and gave the relevant mobile number. It's been 10 days and not a word from them either. This is by far the telco with the worst customer service I have ever met with. Everything else is good... Just pray you don't encounter any issue that requires you to speak to a non-existent customer service personnel.

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  gigaexperience

  3d ago

  Hi hi ZXHY! Thank you for reaching out to us regarding this matter. We do apologise for the delay in response. Do note our live agents work from 9am-6pm Mondays to Saturdays and we would be happy to assist with your queries. We appreciate your feedback on this matter and will take this into utmost consideration as we strive to improve our giga services for all giga customers - Leera

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