giga!

Plans (4)

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  Vernice Ng

  Level 5

  Posted 6d ago

  Purchased

  giga! SIM Only 40 GB Plan

  [Network] Sometimes line can get cut off unknowingly while playing games/when travelling. Not so stable compared to Singtel [Ease of porting] Was smooth, only waited for a few hours before port was successful [Mobile App] Interface was okay, easy to track usage [Billing] Was automated. Didn't have to constantly go in my app to see if I have paid the bill

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  Ong KL

  Level 6

  Posted 12d ago

  Purchased

  giga! SIM Only 6 GB Plan

  love the sim only plan for the cheap price and reliable service. app is easy to use and navigate, easy to add on services as well. hope to continue using this service provider.

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  Lee Jun Xiang

  Level 4

  Posted 17d ago

  Be warned! I was scammed by giga support - I was told that purchasing multiple 5 day APAC roaming packs before my trip would allow me to keep roaming for my 15 days trip, but all 3 packs expired within 5 days! I was even doubtful before I purchased all 3 packs before the trip, so I contacted support in the in-app chat at least 3 times to confirm what I was doing while buying the packs was correct, and was repeatedly assured so. To my surprise, all 3 packs expired on the 5th day and I've been left without data since! Support has thereafter been hostile towards my complaints, repeatedly throwing conditions that were not communicated to me during the purchase flow, and when I first contacted in-app support. Friendly warning to all so you don't get scammed by giga too!

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  Bearicious

  Level 2

  Posted 22d ago

  Purchased

  giga! SIM Only 40 GB Plan

  [Network] Had been with Giga for the past 1.5 week. The network seems to be choppy in the west area where I live. I usually get 1 to 2 bar of signal strength and on good days 3 bar on iphone 13. It can also jump to 3G out of nowhere. [at least 5 times in my residential home] The last time I experience this from my previous telco was when I am in the lift. Battery seems to be draining much more when I move to giga [not sure why when all setting are the same] [Mobile App] Mobile app sometimes hang in the white screen when I launch it. Have to close and reopen

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  Joshua David Ang

  Level 3

  Posted 23d ago

  [Network] Pretty fast, no issues with streaming videos. [Ease of porting] Ported over around 12am the next day, seamless and quick process. [Mobile App] Adorable graphics with pleasant-looking UI and great User Experience. Provides lots of details for your subscribed plan. However, app can be pretty laggy at times, overall no issues with such an affordable plan. Highly recommend!

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  Ben

  Level 3

  Posted 22 Apr 2022

  Purchased

  giga! SIM Only 6 GB Plan

  The customer support team is really helpful and solved my issues in minutes during porting in. They even know the cause of the issue when I told them I used an iPhone.

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  AM

  Akshay Maldhure

  Level 3

  Posted 22 Apr 2022

  Purchased

  giga! SIM Only 40 GB Plan

  [Network] Best ever for me at home - consistently high speeds, no drops. At some places, it gets worse enough to drop to 3G or H+ connectivity with low data speeds, but this happens rarely. [Customer Service] Although chat is the only fastest way to reach out to them, they are fairly reachable every time. And they response well in time once connected. Thumbs up for that. [Mobile App] This is one major area of concern for me. Unnecessary and annoying popups for promo codes, top-ups is a huge let down. The app sometimes does not load any data and gets stuck on the splash screen rendering nothing.

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  Jean

  Level 2

  Posted 13 Apr 2022

  Purchased

  giga! SIM Only 60 GB Plan

  Honestly I just port over for a month on encouragement that it's fast and good. But I've been getting seriously poor connection. Be it in any shopping mall / even open space, I keep getting 'No internet connection' or loading of 1 page takes damn long! Worst customer service as well! I've been trying to reach out to a Live Agent on this issue for many times and I can't even reach a SINGLE agent. I've been kept waiting and after 20 minutes, the site auto locks me out saying 'Page has been dismissed You've been idle for more than 20 minutes'. LIKE seriously??? I'm the one kept waiting from giga's end but I got dismissed saying I was idle! I can't even leave a message for call back! As when I fill up the contact form, hit 'Submission' button, I get such error message "An error has occurred. Please try again in awhile or contact fresh desk for assistance" - Contact who please tell me when there is No number at all! I'm now left helpless on trying to settle for a sucky weak connection! I should look at other providers now if giga is not even interested in assisting any customers with such difficulty reach out.

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  Lans Nurazlan Shah

  Level 3

  Posted 10 Apr 2022

  Purchased

  giga! SIM Only 60 GB Plan

  I am confused with the many negative reviews. I have been a customer of giga for 2 years now, and i have never had any issue in terms of connectivity, including in underground MRT journeys to and from work. Internet worked marvellously. No hiccups or buffering. I however frown upon their customer service and their app. Loading information on their app is very slow compared to other telcos. Customer service is slow to respond, but otherwise, i am satisfied. I paid far lesser compared to other telcos but i received the same service. Unless you are going to talk to the customer service everyday, there shouldn't be any problems in using their services.

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  MochaJava

  Level 4

  Posted 08 Apr 2022

  Purchased

  giga! SIM Only 6 GB Plan

  Am porting out after trying for a month. Very poor 4G connectivity at home, which is on the top floor of my block along a major road. Can't even get connected in some rooms. Speed was often than 10 Mbps (using speed test app). Same problem in some parts of Vivocity and Clementi Mall. When I raised the issue with customer service, and sent them test results, they asked for specific date/time of the tests. After I provided the details, they tell me their tech support says network speed is dependent on many factors including date, time, website, etc. WTF?!?!

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