TLDR: I used CirclesLife for about 2 years before switching over to GRID Mobile. The main reason for switching was due to the prices. However, CirclesLife still has much better user experience using the app, although their customer service has dropped significantly since the beginning. Overall 3/5.
[Ease of porting] 5/5
Ported over in 2018, and it was super easy - Just fill up the online form and they'll ship you the SIM card and activate it subsequently. Super fuss-free.
[Mobile App] 5/5
This is where CirclesLife really shines - Their app is intuitive, fast, and allows you to customise the plan on the go. I switched over from Starhub and the transparency and ease of customisation completely blew my mind. CirclesLife was (I think) the first mobile plan provider to disrupt the local telco scene, and their app was a huge part of their success I think. Having since tried a few other providers since, I would say CirclesLife's app is still the best.
I believe CirclesLife leases bandwidth from M1, which has fairly comprehensive coverage. I didn't experience any problems with them, even when I went back for reservice in Sungei Gedong.
[Customer Service] 2/5
When I first switched from Starhub, CirclesLife's customer service was incredible. Responses from their CSOs on the app's messaging platform was quick, helpful, and extremely efficient. Compared to Starhub's stupid hotline where they put you on hold for an hour, CirclesLife really blew the competition away. We really have to thank CirclesLife for disrupting the uncompetitive telco market with how they re-conceived mobile service provision.
Unfortunately, that was 2 years ago. More recently, their customer service has truly been dismal. Conversations with their CSOs on the app would drop halfway and they would suddenly pair you with a new CSO, and you had to explain your problem all over again. This was incredibly frustrating and on one occasion I was dropped and re-paired a total of 11 times before I gave up. I never got my issue resolved.
CirclesLife may have changed the game, but I'm not sure what happened in the past 2 years such that they're now losing it.
CirclesLife frequently offers good deals and bonus data. I was surprised with a free 20GB boost for 3 months in 2019, which they eventually made permanent for free. I was paying $24 dollars/month for 26GB of data, with voice calls and sms and caller ID.
However, the new entrants into the market have made it unjustifiable to stick with CirclesLife - especially since these are sim-only plans, and there's no contract to lock you in. Grid mobile, who I'm currently with, offers 40 GB for $24/month, and was the main reason why I switched.
I was truly turned off by the lousy customer service that dropped tremendously in standard compared to 2 years ago. Coupled with the better value for money in other plans, it was difficult for me not to switch.
I recommend CirclesLife if you really want to track your data usage and value customizability in your plan. CirclesLife's app is still hands-down the best in the market that I've seen so far. But in terms of value-for-money, the other options may better suit you.