Circles.Life
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- Claimed in October 2020
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Circles.Life Review 2021
Circles.Life is the first mobile virtual network operator to launch in Singapore. They are also the region's first fully digital telco that specialises in offering no-contract SIM-only mobile plans.
Circles.Life believes in giving power to the people, so you can expect their telco experience to be #1 in Singapore.
Based on reviews left by real users, Circles.Life is affordable, easy to use and port over, has a relatively fast network and a really sweet bonus data-rollover option.
However, users have also pointed out that there are some bald spots when it comes to islandwide 4G+ network coverage.
Plans (6)
Circles.Life SIM Only Basic Plan
$18 ($28 for new number)
RATE
20 GB
DATA
100 min
CALL TIME
25 SMS
SMS
4.2
823 Reviews
Service Rating
Network
Customer Support
Ease of Porting
Mobile App
Pinned by Circles.Life
- Posted 24 Apr 2022
Purchased
Circles.Life SIM Only Basic Plan
Been using circles life for the past 5 years. Good plan that suits my usage pattern and allows me to save more on my telco needs!1
What are your thoughts?
Circles.Life
23d ago
We're really humbled by your 5-star review, Christoper. 🥰 It's always our goal to put customers first and provide the very best experience when it comes to our products and services. Thanks for affirming our efforts and we'll continue to forge ahead with more innovative solutions to make your life easier! Stay safe and have a great day! ❤️ - M.C
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- Posted 8d agothe DATA network is becoming from bad to worst, a lot of areas are having very poor signal .. We must have some improvement or we have to switch subscriber.
1
What are your thoughts?Circles.Life
6d ago
Hi Derek Thong, we're sorry to hear that you have been having issues with the data connection. Can you please try first to do the basic troubleshooting at https://circlesasiasupport.zendesk.com/hc/en-us... ? If there would still be any issue after that, please do let us know by contacting us via Live chat at https://www.circles.life/sg/help-center/
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- Be careful of their add-on data roaming packages - scam alert. Purchased the data roaming add on late at night, while on holiday in the hotel room using hotel wifi, and then got a text from Circles by 6am the next morning (while still using only hotel wifi) that the data package has already been used up - the phone has been on hotel wifi this entire time. Customer service has not been able to explain how or why this happened and has basically said they can't find an explanation and that's final! Shocking customer service.
1
What are your thoughts?Circles.Life
6d ago
Hi CY Lee, I understand that you would like to check on your roaming data package usage. You may request a copy of your roaming data usage logs via the Circles Life app directly by simply going to the Explore Section > click Billing > click USAGE LOGS > Select Usage Type > Select Usage Log period and then Send to Email.
A copy of your Usage logs would be sent to your registered email address and you would be able to check it from there.
Please note that we would only be able to take note of the time of usage and amount of data used and we cannot track the website or apps used. -AGReply
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- Circles. Life cannot deliver its airy fairy promises! Do not be taken in by the new Circles. Life adverts and promises. These guys cannot execute nor deliver what they promise. I have been their customer for 2 years now and have been watching their service go from good to bad to zilch! They are in the habit of cutting off your connection when you run out of bandwidth (like when my home broadband has problems and I needed to switch to my personal hotspot), with little warning or alerts. So, to solve the problem, I applied to one of their adverts and promos to upgrade my plan to 30 GB. Nothing happened after my application - not even a confirmation. So, about 2 weeks later I emailed them and one of their so-called "Customer Happiness Expert" (a lot of empty self-labelling here) emailed back to say that the plan would be reflected in my plan at the end of the month. Then came the end of the month and then 2 weeks into the new month of April, still nothing was reflected and my plan was not upgraded. I wrote again only to receive a feeble email saying they have given me a ticket number and their "Customer Happiness Expert". Still, nothing happened and then today a message was sent on my phone that my bandwidth has been used up and then they simply cut off my internet connection when I needed it most at a shopping centre. I have raised another angry email to them now and they again have given me another lying email from their admin saying that "Help has finally come" when in reality, nothing is happening and my internet connection is still cut!!! Gotta use a better-organised company that delivers what they promise!
1
What are your thoughts?Circles.Life
23d ago
It's heartbreaking to hear about this experience you've had with us, Patrick.
Rest assured that appropriate action will be taken to ensure that such lapses in don't happen again. This is certainly not something that we want one of our loyal customers like you to experience. We would like to make things right for you. Kindly contact us via LiveChat so we can resolve your issue at the soonest possible time! Stay safe and have a great day ahead! ❤️ - M.CReply
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- Posted 23 Apr 2022
Purchased
Circles.Life SIM Only Basic Plan
Circlelife SIMs seems to have issue connectiong other service providers/ networks when overseas. Was in Korea and despite multiple attempts, no connection could be made. I was unable to receive any messages which was a big issue for me and a very frustrating experience. In consideration to port away.1
What are your thoughts?Circles.Life
23d ago
We're really sorry to have let you down, Claire but thanks for raising some seriously important points regarding our roaming service. Rest assured that we will forward your feedback regarding our roaming service to our partner telco to further investigate this issue. If you need further assistance, feel free to contact us via LiveChat! Stay safe and have a great day ahead! - M.C
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- [Billing]
1
What are your thoughts?Circles.Life
14 Apr 2022
Hi Sammy Yeo! Thanks for leaving a feedback. Though may we know exactly your issue with your bill so we can check this out for you? You may contact us directly at https://linktr.ee/circles.lifesg so we would be able to verify and check your account. Your Customer Happiness Expert, Ginny
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- [Network] Terrible connectivity. Phone has full bars signal but no/intermittent Internet connectivity. Toggling airplane mode helps but this issue is a daily affair so getting fed up. [Customer Service] When I raised this issue to customer service, they promise bill rebates which they subsequently do not give. Emails to them also sometimes go unanswered. Overall, a hard pass. I am paying $2 more ($20 instead of $18) at Gomo and well worth that extra money spent.
3
What are your thoughts?I am getting so frustrated with the connectivity that it is a daily issue like Bryan . My family and I have two circle lines and we suffer the same fate daily and we have Apple Iphone 12 Pro Max and I do not believe the phones are the problem but the network is. I am living in town area and how can daily connections with Circle be so bad? I am switching back to singtel!
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- Been a Circles.Life user since the early days when they barely had 50 people in the company. I started on their 20-for-20 plan back in the day, and the OG team were truly the most heartwarming people. These days, the company has really deteriorated; all marketing and no substance. I got stuck in customer service hell, so let's tell you my grandfather story: 1) Long ago... One random day, I started losing service connectivity completely. The first CS fella basically spoke off a template and (get this) instructed me to TEST MY DATA CONNECTION when I'd CLEARLY told him I LOST service. Instead of escalating or helping, he told me that he cannot help me because of a lack of diagnostic data. Thankfully, after repeated downvotes and enough persistence, I got the issue examined and hopefully fixed, but why treat a person like this? 2) Sometime back, after graduating and working, my company suddenly had a CIS promo with Circles.Life. I tried to convert to the CIS plan (hey, other telcos can do that!), but guess what? They told me such an option isn't available and that they can only do it for new numbers or number port-in. Being a poor uni grad then, I literally couldn't afford to jump out to SingTel (my only other CIS alternative) and then jump back in. I was already hustling at night and on weekends, so I decided to just drop this issue. 3) Last year, while hustling freelance, I needed unlimited data and decided to toggle the add-on service in the app. No matter how I tried, the service simply would NOT load. The app would hang. Worst of all? The app self-help pathway and options seemed intentionally designed to PREVENT you from speaking to a real person. I lost a job that day. 4) Now flash to today, year 2022 March, I FINALLY have another chance at my current company to try Circles.Life CIS plan. I was so excited that I jumped back out to Starhub (wow, after so long still haven't fix this CIS transfer problem?) and then back into Circles.Life in just one month... But guess what? Customer service hell again. My father using my CIS promo got stuck in the completely wrong onboarding flow, getting spammed with SMS messages about activation even though he'd already paid for port-in. Mind you. The sms links to an EMPTY page, requiring him to input all his details AGAIN as if he had not done so, asking him for payment AGAIN. Instead of being helpful, the first CS person insisted nothing is wrong, so just wait... AND proceeded to close the case with a template response asking for a thumbs up positive rating. Wow. 2nd person, supposedly a supervisor, gave the most useless response that even a 13 year old taking English Comprehension exams would laugh at. 3rd person, supposedly escalated, gave another response that made me consider if we should perhaps instead pay full wages to 13 year old students to handle customer service replies. Burned a whole week, lost hours, burned my saturday morning. Problem still not solved. Most useless customer service ever. Wanna bet what will happen? Someone from Circles.Life will read this, give a canned response that's copy and pasted a thousand times. You know it's true. Circles.Life is nothing more than another SingTel/Starhub. There is no loyalty. They don't care about us.
1
What are your thoughts?Circles.Life
04 Apr 2022
Hi ET Tan, we definitely do not want you to have this kind of experience with us. Can you please have your father drop us a DM directly in our Facebook Messenger so we can check on your father's account and check what the issue is? We hope that you'll be able to give us a chance to make this better for you.
As for the network connection, you may try to do the basic troubleshooting steps first at https://circlesasiasupport.zendesk.com/hc/en-us... if you encounter it. And if there would still be any issue, you may then submit a NETWORK ISSUE REPORT on the Circles Life app so that our Network team would be able to check it.
As of right now, we are still unable to add the new CIS perks to already existing plans as it needs the CIS code to be entered upon ordering the plan. But we can try to request some CIS perks for you since you have been a long-time customer already.
You may send us a DM anytime in Facebook Messenger to discuss this further. Thank you. -AGReply
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- [Network] I like on high floors. hardly any signal. only get 1 bar whereas i can get full bars with singtel. [Customer Service] Terrible. They can handle very basic questions but nothing more than that. I applied for the family plan (1 main line and 1 sub line). I was told it will be ported over by a certain date. it did not happen. I messaged CS, they said it will be done the next day. did not happen again. this loop just repeated a few times until i demand an investigation. Eventually the main line was ported after a week - but the sub line wasn't working at all. The sub line clearly wasn't activated (there's 0 bar, not even 1!) and the CS insisted it was. They kept bringing me around the circle again. Had enough of this crap - I just want to cancel. not so soon... I was told I have to pay for 2 full months before I can cancel... seriously? apparently there isn't even a cooling off period of some sort? It's only been a day since my main line is live - even they completely messed up they still want to charge me for the service that they are not providing. I told CS i want to make a complaint on my experience. They said i can call a certain number to leave a voicemail. I'm not exactly sure if circle is serious about customer service. Avoid them at all costs if you don't want the headache.
1
What are your thoughts?Circles.Life
04 Apr 2022
Hi Elaine! Thank you for bringing this to our attention. We're sad to know that you have experienced inconveniences in porting over to us. Can you drop us a message directly in our Facebook Messenger or Live chat at https://linktr.ee/circles.lifesg so we can check on this further and resolve this? Thank you! - AG
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- Posted 22 Mar 2022
Purchased
Circles.Life SIM Only Family Plan
The best customer service!!! Awesome team!!! Value for money family plan with no hidden costs I’m super happy to sign up with Circles Life1
What are your thoughts?Circles.Life
04 Apr 2022
Aww, we can feel the love from here, Nor Hikari! 🥰 It's always super encouraging to hear from our amazing customers like you. You can trust we'll keep up the good work and find new ways to surprise you. Stay safe! ❤️ -AG
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Circles.Life Mobile Plans Available
Circles.Life Data Plans | Data | Talk Time and SMS | Cost per month |
|---|---|---|---|
SIM Only Basic Plan | 20GB | 100 minutes, 25 SMS | $18 for number transfers, $28 for new numbers |
SIM Only 100GB Plan | 100GB (Any leftover data which is unused gets automatically rolled over to the next month) | 100 minutes, 25 SMS | $38 for number transfers, $48 for new numbers |
SIM Only Family Plan | 200 GB + 100 GB (for 3 months) to be shared among up to 6 lines | 500 minutes and 200 SMS to be shared among up to 6 lines | $15/SIM (for 6 lines) |
Data Only 50 GB Plan | 50 GB | - | $10 |
Data Only 130GB Plan | 130 GB (Rollover unused data to next month) | - | $30 |
Chatterbox Plan | 50GB | 300 minutes, 25 SMS | $20 for number transfers, $30 for new numbers |
Circles.Life Mobile Plans
Circles.Life Roaming Products
Roaming Products | Available Countries | Cost |
|---|---|---|
GoRoam APAC | Australia, Bangladesh, Cambodia, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Saudi Arabia, South Korea, Sri Lanka, Taiwan, Thailand and Vietnam | $8 for 1GB $16 for 2GB $40 for 5GB (one time boost available for 7 days upon activation) |
GoRoam EU/USA | Belgium, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Portugal, Spain, Turkey, USA and UK | $10 for 1GB $20 for 2GB $50 for 5GB (one time boost available for 7 days upon activation) |
GoRoam Plus | Finland, France, Germany, India, Italy, Netherlands, South Korea, Spain, Turkey and the UK | $20 for 3GB (monthly recurring add-on) |
Super Roam Plus | Australia, Bangladesh, Cambodia, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, Saudi Arabia, Sri Lanka, Thailand, Taiwan, USA and Vietnam | $12 for 3GB (monthly recurring add-on) |
Circles.Life Roaming Products
Other Circles.Life Add-Ons
- Data Share SIM: share one data plan across 2 SIMs which you can use in tablets, mobile dongles, wifi-routers & more (+S$14/month)
- Unlimited Data: 100GB of 4G speeds with rollover (+S$20/month)
- Unlimited Outgoing Calls: call anyone you want 24/7 (+S$8/month)
- Unlimited Incoming Calls: pick up any calls anytime you want (+S$2/month)
- IDD Calls: call up to 150 mins/month across 15 countries
Is Circles.Life the Best Telco for You?
So... what sets Circles.Life apart from the other telcos in Singapore?
- Easy management of your line from the app
- 30GB bonus data for both referrers and referees
- 98% Islandwide 4G+ Network Coverage, with 5G Add-ons available
- Switch to eSIM anytime
- No Contract to tie you down so you can switch telcos anytime
- Fuss-free and easy number transfer process
- Data can be rolled over to the next month (for applicable plans)
- Useful add-ons if you would like to customise your plans
Still not sure? Take a look at our SIM-only plan price comparison to make sure you’re getting the most bang for your buck!
Contact Circles.Life
The great thing about being a fully digital telco is that Circles.Life can be easily contacted online!
If you need help, you can always:
- Live chat on the Circles.Life app or use the webchat service (Mon - Fri: 8am to 11pm; Sat - Sun & PH: 8am to 8pm)
- Chat with Circles.Life on Facebook messenger (8am to 11pm)
- Drop them a voicemail at +65 8742 1330 and they'll call you back within 1 working day
Contact us at [email protected] should you require any assistance or spot any inaccuracies.