Totally misleading information and singing up procedures on the website.
Went to website and saw 20GB for $18, browse a little more to check what's included and happily click on "Buy Plan"
which redirects to a page to fill-up the necessary details and the pages also includes a breakdown of the amount payable monthly,a struck off $28 was replaced by $18 and other discounts was also shown.
Right at the bottom, there's a clickable button with the words " choose number", anyone will click on it and start choosing their new mobile number and also to complete the transaction. And there's where I find it most misleading and i dare say it's almost cheating.
This 20GB for $18 is only applicable when you port your old number to them. If you choose a new number, the amount payable monthly is $28!
Let me ask you circles life, to enjoy the $18 plan, one have to port one's old number over, right? Then what is purpose of having the clickable "choose number" button there for? Isn't this trying to mislead potential customers?
Also, define your term "talk-time" and how you calculate it. Is it the duration when one has a tele-conversation after picking up an in-coming call or the duration of conversation when one place an out-going call till the point that one ends the phone call? the100 mins talk time is divided between in-coming and out-going? If it's divided as what I assume, then why are you not allocating some "talk-time" to out-going calls when I pay for the "unlimited in-coming calls" add-on? Isn't this cheating?
Starhub is also offering sim only plans at $25/mth though it's only 5GB but weekends are unlimited and they state very clearly of the 100 mins as outgoing calls and in-coming calls are totally free and other features that can match up your plans as well.
What's the big deal of signing a 12 or 24 months contract like this? In fact, isn't it more reassuring that every month is a flat rate that one is paying?
Moreover, starhub is a full fledged telco with many physical shops around and one can go directly to them if there are any issues, be it technical or billing.
Not forgetting the infrastructures they have invested and build throughout Singapore and unlike you, they don't need to ride on other telco's line.
Seriously, circles life, you are such a disappointment to me.