facebookGeneco Ratings Jun 2024

Geneco

  • Key Features
  • Reviews (348)
  • Discussions (0)
  • More Details
claimed
Claimed

This product is managed by Geneco.

Summary

Product Page Transparency

  • Claimed in October 2020

Geneco Electricity Market Review 2024

Geneco is a popular electricity provider in Singapore that offers affordable and flexible plans with green energy options. They offer standard price plans - fixed and discount off tariffs, with a duration of 6 to 24 months. To ensure price competitiveness, Geneco has a price match guarantee, no transmission loss charges and no monthly fees.

It is also a great retailer for those hoping to switch to a more environmentally-conscious organisation as all their plans have a Power Eco Add-on. With this option, you can select between Carbon Credits (CC) or Renewal Energy Certificates (REC) to add on any plan you want.

Geneco genuinely believes in upholding sustainability, thus not only do they work towards powering us with green energy they also have many non-energy-related initiatives for environmental sustainability.

...see more

Popular Products

Tuas Power

4.8

1532 Reviews

Senoko Energy

4.8

783 Reviews

Ohm Energy

4.9

362 Reviews

Keppel Electric

4.1

473 Reviews

Summary

Product Page Transparency

  • Claimed in October 2020

Geneco Electricity Market Review 2024

Geneco is a popular electricity provider in Singapore that offers affordable and flexible plans with green energy options. They offer standard price plans - fixed and discount off tariffs, with a duration of 6 to 24 months. To ensure price competitiveness, Geneco has a price match guarantee, no transmission loss charges and no monthly fees.

It is also a great retailer for those hoping to switch to a more environmentally-conscious organisation as all their plans have a Power Eco Add-on. With this option, you can select between Carbon Credits (CC) or Renewal Energy Certificates (REC) to add on any plan you want.

Geneco genuinely believes in upholding sustainability, thus not only do they work towards powering us with green energy they also have many non-energy-related initiatives for environmental sustainability.

...see more

Plans (3)

Slide 1 of 3

Geneco Get It Fixed 24 Plan

Fixed rate of 29.53c/kWh

PLAN TYPE

29.53c/kWh

RATE

24m

CONTRACT

Geneco Get It Fixed 12 Plan

Fixed rate of 29.79c/kWh

PLAN TYPE

29.79c/kWh

RATE

12m

CONTRACT

Geneco Give Us A Try Plan

Fixed rate of 30.16c/kWh

PLAN TYPE

30.16c/kWh

RATE

6m

CONTRACT

Geneco Get It Fixed 24 Plan

Fixed rate of 29.53c/kWh

PLAN TYPE

29.53c/kWh

RATE

24m

CONTRACT

Reviews (348)

4.2

348 Reviews

5
239
4
41
3
9
2
7
1
52

Service Rating

Customer Support

3.7

Ease of signup

4.3

Online Portal

4.0

      Posted 26 Sep 2023

      Purchased

      Geneco Get It Fixed 24 Plan

      Pros 1. Very good rate offered for recontract unlike other providers. 2. Responsive and effective customer service. Cons 1. Keep up the good work, Geneco team! Sign up with referral code: nine one seven one eight three three six (key in number format) for extra twenty dollar bill rebates on top of website and bank discounts!

      3

      What are your thoughts?

      Very helpful person and simple guidance to the sign up process!

      View 1 replies
      View 1 other comments

      Posted 29 Aug 2023

      Purchased

      Geneco Get It Fixed 24 Plan

      Customer service officer,Maureen Tan, was so patient to clarify step-by-step procedures of cancellation as I moved out. She even called back again to follow-up my case. Really vvv appreciated with her superb responsibility and professionalism. đź’Ş Jia you đź‘Ťđź‘Ť

      0

      What are your thoughts?

      Posted 25 Aug 2023

      Purchased

      Geneco Get It Fixed 24 Plan

      Renewed my contract with Geneco, as there were no electricity related issues throughout the last 2 years I had contracted with them. Renewal process was seamless and if there are any doubts, then customer service is ready to assist. Good value for money as they offer rebates and price match guarantee.

      0

      What are your thoughts?

      Posted 26 Mar 2023

      Purchased

      Geneco Get It Fixed 24 Plan

      Good deal especially if you stay long enough with them. Also easy for friends to enter your referral code as it is your hand phone number,

      0

      What are your thoughts?

      Posted 20 Dec 2022

      Purchased

      Geneco Get It Fixed 24 Plan

      The customer service officer Mr Jay was very helpful n guided me very patiently the process of renewing the contract.

      1

      What are your thoughts?

      Dear Farreda, we would like to thank you for sharing your positive experience with our Customer Experience Officer. Do let us know if there is anything else you need assistance with and we would be glad to assist. Have a great day ahead :)

      ​

      Posted 06 Apr 2022

      Purchased

      Geneco Get It Fixed 24 Plan

      Been using them since the opening up of multiple providers, and so far there have been no issues. Signing up was easy and hassle-free.

      5

      What are your thoughts?

      I have just renewed my Geneco contract too and I must say I am very happy with it. Prompt billing without hassles.

      View 3 replies
      View 1 other comments

      Posted 16 Nov 2021

      Purchased

      Geneco Get It Fixed 12 Plan

      Very efficient company ! Billing is clear abs prompt. Price is one of the best and allows price guarantee match. Promo codes and referral code and recurring payment allows a lot of cash rebate to offset bills! V v lovely!

      0

      What are your thoughts?

      Posted 30 Oct 2021

      Purchased

      Geneco Get It Fixed 24 Plan

      I am glad I signed up with Geneco. They are a very big company with huge infrastructure capital commitments in Malaysia. There are still existing to provide uninterrupted service.

      0

      What are your thoughts?

      Posted 20 Oct 2021

      Purchased

      Geneco Get It Fixed 24 Plan

      Everything is pitch-perfect. They also just launched their own app which makes it easier to track your bills. Overall very satisfied and just renewed for another 24 mths.

      0

      What are your thoughts?

      Posted 20 Oct 2021

      Purchased

      Geneco Get It Fixed 24 Plan

      [Customer Services] It is great and seamless. Had great customer service experience. Well done team! Keep it up! [Signup Process] Very prompt and convenient

      0

      What are your thoughts?

    Discussions (0)

      No Posts Found.

      Popular Products

      Tuas Power

      4.8

      1532 Reviews

      Senoko Energy

      4.8

      783 Reviews

      Ohm Energy

      4.9

      362 Reviews

      Keppel Electric

      4.1

      473 Reviews

      Geneco Electricity Plans

      Plan name

      Plan type

      Duration

      Electricity Rates / Price per kwh (incl. GST)

      Benefits

      Get It Fixed 24

      Fixed rate

      24 months

      31.30 ¢/kwh

      • No transmission loss charges, No monthly fees

      Get It Fixed 12

      Fixed rate

      12 months

      31.60 ¢/kwh

      • No transmission loss charges, No monthly fees

      Give Us a Try

      Fixed rate

      6 months

      32.00 ¢/kwh

      • No transmission loss charges, No monthly fees, Price match guarantee
      Summary of Geneco's electricity plans, rates and prices

      Features and Benefits of Geneco

      • Overall, Geneco has one of the most competitive prices for fixed rates electricity plans. Their Give Us a Try 6-month plan is priced at 29.80¢/kWh, Get It Fixed 12 plan is priced at 29.20¢/kWh, and Get It Fixed 24 plan is priced at 28.80¢/kWh.
      • Select between Carbon Credits (CC) or Renewal Energy Certificates (REC) to add on any plan you want.
      • No transmission loss charges for all plans.
      • No monthly fees necessary for the majority of the plans (excluding Get It Green, and Get Sunny) .
      • Get a 1% cash rebate for POSB Everyday Card holders.

      Geneco's Price Match Guarantee

      Geneco also offers a price match guarantee for its Give Us a Try (6-month plan), if one were to see a lower price than Geneco’s within 7 working days of sign up, Geneco will refund you the difference for that contract period. Terms and conditions apply.

      Need help choosing an electricity provider? Compare Singapore's Best Electricity Retailers with Seedly's Open Electricity Market Comparison Tool

      Fees and Charges for Geneco

      • One-time Registration fee: None
      • Security Deposit: Chargeable
      • Late Payment Charge: 1% interest on the outstanding balance from the previous month
      • Early Termination Fee: $60 - $720. The early termination fees charged by Geneco is a one-time fee corresponding to the consumer’s dwelling type.

      FAQs for Geneco

      1. How to switch to Geneco?

      Choose a plan on Geneco's website, enter your details and wait for a Geneco representative to get in touch with you. Don't worry! Switching of retailers will not cause disruptions to your electricity supply.

      2. Do I have to switch from an analogue to a AMI meter for the Get Free Sundays plan?

      It is not compulsory. If an AMI meter is installed, one will be able to measure their actual consumption on a half-hourly basis, allowing actual Sundays off. If you use an analogue meter, you will be given Sunday’s off based on the daily load profile that the Energy Market Authority has developed.

      3 . How long does it take for me to switch over?

      After sign up and submission of verification, Geneco will begin the verification process. The transfer process will take approximately 2 to 4 weeks upon submission of NRIC/FIN.

      4. Are there fees for early contract termination?

      Yes, there will be an early termination fee charged based on your dwelling type. Please refer to your contract for the exact amount.

      Contact Geneco

      • Phone: 63636677
      • Operation Hours: Mon to Fri, 9am - 5.30pm
      • Address: 450 Alexandra Road., #01-01, Singapore 119960

      About Geneco

      Geneco is a leading electric provider powered by Seraya Energy. Priding itself upon 48 years of experience, 18 years of award-winning customer service in electricity retailing since 2001 and 19 plus years of energy expertise, the UK based company is determined to help Singaporeans find the best ways of buying electricity. Geneco largely believes in providing sustainable energy to your homes. And thus also sustainable initiatives.

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.