Keppel Electric Reviews and Comparison - Seedly
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Keppel Electric

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  • Reviews (462)
  • Questions (0)
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Electricity Retailers/Keppel Electric
Electricity Retailers/Keppel Electric
4.1
462 reviews

Unclaimed

This product has not been claimed by the company yet.

USER RATINGS

Customer Support

3.9

Ease of signup

4.7

Online Portal

4.3
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Keppel Electric Review 2020

Keppel Electric is an energy provider in Singapore's Open Electricity Market. Taking pride as Singapore's first homegrown electricity retailer, Keppel Electric has 20 years of experience in powering Singapore’s electricity grid. Having served more than 30,000 satisfied clients ranging from multinational companies, small and medium-sized enterprises, government bodies to residential consumers.

Read More about Keppel Electric
Reviews (462)

4.1

462 Reviews

  • 5
    266
  • 4
    108
  • 3
    25
  • 2
    17
  • 1
    46

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Most HelpfulMost RecentLow to HighHigh to Low
  • Updated 2w ago

    Purchased

    DOT24

    Been using fixed2r4 now up to recontract got bill rebate and also one of the lowest prices I've seen worth it cheers
    0 comments
    2
    Post
  • Updated 3w ago

    Purchased

    FIXED12

    Supposedly one of the cheaper electricity suppliers but recently the bill has weirdly tripled for no apparent understanding
    1 comment
    0
    Keppel Electric
    Keppel Electric

    3w ago

    Dear Tay Ling Yin, Thank you for leaving us a review. We understand your concerns about your recent bill and would like the opportunity to address them. Please allow us to share that SP Group is the sole licensed meter reader in Singapore. During the Circuit Breaker period (April – May), SP Group suspended all meter reading services to minimise the transmission of COVID-19. Therefore, your household’s electricity consumption for April and May was billed based on an estimation of your past electricity consumption. The meter reading service has since been resumed on 2nd June 2020. The difference in the accumulated underestimation of your electricity consumption for the month of April and May was adjusted in your recent electricity bill. You may refer to the breakdown of the electricity consumption on the 2nd page of your bill. For more information, please visit the link (https://www.channelnewsasia.com/news/singapore/covid-19-electricity-bill-circuit-breaker-sp-group-ema-12839766?elqTrackId=02275FA1C99D1615D57B2A0DBA0012A5&elqTrack=true.) for the news release by Energy Market Authority (EMA) and SP Group published on 16 June 2020. Alternatively, you can email us at [email protected] or contact us at 6803 3000 (Mon - Fri: 9am - 6pm) for further assistance. Thank you.
    Post
  • Updated on 18 Aug 2020

    Purchased

    FIXED24

    [Customer Services] very bad, my contract has ended in may2020, they call up and renewed it and in Aug2020 , i try to login to the portal and it shows me my contract has ended , please call to renew. which i did , and they tell me i already renewed , so i ask them why your portal tell me that i need to renew my contract ?? their offical reply to my email : Incident Reference No: Response By Email (Mohammad Jeffri) (08/04/2020 06:22 PM) Hi Sir/Madam, Thank you for contacting Keppel Electric. We refer to your Incident Reference No : With regards to your email, we apologize for any inconvenience caused and thank you for your feedback. If you have any queries, please do not hesitate to contact our Customer Service at or email to .8. till today 18Aug, when i login to the app portal , the system still shows and propmt me to renew my contract .
    1 comment
    2
    Keppel Electric
    Keppel Electric

    3w ago

    Dear Memojazz75, thank you for taking the time to share with us your feedback and we apologise for the inconvenience caused. Happy to clarify that your account has been updated and should be reflecting the correct contract details. You may login to the Customer Portal to verify. If you have any further enquiries that you would like us to assist with, please do not hesitate to reach us at [email protected], DM us on Facebook, or call our general enquiry hotline at 6803 3000 from Mon-Fri 9am-6pm, and our Customer Service team will assist you. Thank you!
    Post
  • Updated on 11 Aug 2020

    Purchased

    FIXED24

    [Customer Services] Customer services was ok only. Only can email them. The reply was not that fast. The renewal process is seamless. Just renew another 24 months. Much cheaper than SP power.
    0 comments
    0
    Post
  • Updated on 04 Aug 2020

    Purchased

    DOT24

    Signed up to get discounts and the process of signing up has been relatively easy as it was recommended by a neighbour of mine.
    0 comments
    3
    Post
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FAQ

  • How will I be billed if I switch to Keppel Electric?

You will receive your electricity bill directly from Keppel Electric. The rest of your utilities will continue to be billed from SP Group.

  • When will I receive my bill from Keppel Electric?

You will receive your bill approximately 3 weeks after the last day of your billing cycle. Your billing cycle is dependent on your meter type and determined by SP Group.

  • Is it compulsory to switch to an AMI Meter?

No. However switching to an AMI Meter will allow actual readings instead of alternative month’s estimation.

  • How much do I have to pay for a new AMI Meter?

Energy Market Authority (EMA) has introduced a one-time installation fee of $40.00 (before GST).

  • Will there be a power disruption if I switch retailers?

No, if you retain your existing meter type. There may be a need for temporary disruption of up to 30 minutes if you choose to switch to an AMI meter.

Contact Keppel Electric

  • Address: Keppel Electric Pte Ltd , 1 HarbourFront Avenue, #06-03 Keppel Tower , Singapore 098632
  • General Enquiry: +65 6803 3000
  • Sales Enquiry: +65 6803 3888
  • Hotline Operating Hours: Mon - Fri, 9am - 6pm
  • Email: [email protected]

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