Keppel Electric Reviews and Comparison - Seedly
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Reviews (413)
4.2
Reviews (413)
4.2
  • 5
    244
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    93
  • 3
    21
  • 2
    17
  • 1
    38

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  • Applied in March. To start in May. Today’s July and I’m still stuck with SP. no notification from keppel. Called them but don’t know what went wrong. How is that even possible?
    4 comments
    9

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    蔡欣 容
    蔡欣 容

    1d ago

    Fortunately my Experience with Keppel should be a good one. At the road show, the staff explained clearly the comparison in terms of computation of the bill when switch and the value-for-money. The Application Process was smooth, and after signed up the staff attended my calls when I had other questions. Pros: eventually go for 3 yrs plan, there is some saving. Cons: receive 2 bills and so have to make 2 payments as at the moment not in Giro. Overall satisfied. ..
    Bonaventure Lim
    Bonaventure Lim

    2d ago

    Though I had switch supplier for more than half a year, had not noticed and difference. Everything is smooth. Am very happy with the switch and big saving!
  • I had many problems with Keppel Electric. @ during signing up, I was told by the sales person that either a dbs debit card or a credit is available for rebates of $20. Unfortunately it was not the case. Only the credit card which I didn’t have. In the end I didn’t get the $20 rebate @my monthly bill is less than $40 which I have requested to offset the outstanding amount from U Save which sometimes is successful and sometimes not successful. I have to call Keppel to get it done. I may consider to terminate the contracts early even if I have to pay penalty.
    3 comments
    8

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    Sylvia Tan
    Sylvia Tan

    5d ago

    Are you Keppel Staff? This is nothing like what i experienced.
    Roger Lee
    Roger Lee

    5d ago

    You are the lucky one but I am not, ok?
  • before endorse on the contract, promise to give this and that voucher during the road show. end out push around and get nothing. been cheated. waiting for contract end and get out.
    1 comment
    8
    Govindasamy Baloo
    Govindasamy Baloo

    6d ago

    My first engagement with Keppel Electric was at a road show with some apprehension. However, it did not take too long to buy into the plans which were simple to comprehend with tangible savings. I signed for it and the entire process was like a clock work with a seamless transition. I get my monthly statement promptly with a simple chart on usage trend and the convenience of payment through GIRO. The customer care team provides the guidance and support promptly too.
  • Useless service. The initial bill was cheap after that is expensive. Should have stayed with SP services. Asked for the paper bill, and they charge $2. Everything is money. 2nd time posting. 1st one was deleted by admin.
    0 comments
    8
  • I am not able to get my GIRO activated after three bills, this is my experience with Keppel Electric.
    1 comment
    7
    Clayton Low
    Clayton Low

    33m ago

    Same!!!
  • Terrible experience with Keppel electric, messy billing cycle (bill as & when Keppel feel like it), terrible charges (no logic, being charge for Exorbitant amount) horrible & rude customer service. Terrible billing department, totally no response from billing department for bill clarification (treat end user like idiot & we keep on pay & pay). If have choice, will swift immediately
    0 comments
    7
  • It would be good and better understanding if the monthly bill can be indicate the beginning meter reading and last meter reading
    0 comments
    6
  • before changing to keppel, i only pay one SP bill. Now i become need to pay two bills in one month ??? one bill to SP for water and Gas, another is the electric bill to keppel. Why keppel is not combining the bill for us ?? why this was not communicated when signing up ??
    0 comments
    6
Questions (3)

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Ohm Energy

iSwitch

Geneco

Keppel Electric

SeedlyTV EP08

Yixiong Chang
Yixiong Chang
Level 5. Genius
Updated on 07 Jun 2019
Imagine they are our different telco. M1, Starhub, Singtel etc. Or our Banks (DBS, UOB, OCBC, Standchart etc) offering mortgage loan. There are offering the same thing, but just different pricing terms. In short, the plans can be summarised into 2 main type. One is fixed price (imagine fixed interest rate loan), and another is variable (imagine floating rate interest based on sibor). The variable will be usually a discount( x %) off the regulated tarrif (sibor) rate that the rest of singaporeans are paying now. For actual plan comparision, see the official site. https://compare.openelectricitymarket.sg/#/home

Ohm Energy

Geneco

Keppel Electric

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Electricity Market

Senoko Energy

Huang Shuxian
Huang Shuxian
Level 3. Wonderkid
Answered 2w ago
It is easy to indentify, under the fact sheet there is a column stating ->Direct Billing . If it states yes then it will be seperate billing and if it states no then SP will bill you instead .

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Randy Chai
Randy Chai
Level 4. Prodigy
Updated 4w ago
Hi there! If you've been following our community you would probably find that we've already covered the cheapest electricity retailer and the terms & conditions you should consider when it comes to choosing the ideal retailer. If you've yet to do so, do click on the respective links and read for your own good :) A couple of considerations beyond prices and promotions would be, services, usability and how environmentally friendly theses retailers are. So which electricity retailers are actually environmentally friendly? ! Carbon Neutral Electricity Retailers iSwitch - All of iSwitch's electricity plans are 100% green. They have this iSwitch2Green Carbon Credit Offset scheme that is applicable for both businesses and residential households. These carbon credits are issued with the aim of reducing the equivalent emission of greenhouse gases into the atmosphere. Households can use these credits to offset their use of electricity to become carbon neutral, helping you do your part for the environment! Do note that iSwitch has six electricity plans to choose from, 3 Fixed Price Plans and 3 Discount-Off-Tariff (DOT) Plan. Source: https://iswitch.com.sg/green-electricity-iswitch-online-price-plans/ Geneco - Geneco has a plan (Get It Green Plan) that produces zero carbon footprint for a one-year period. However, do note that all users can purchase carbon credits with Geneco at an additional cost of S$0.005 per kWh, which will be reflected on your monthly bill. Which represents that If your household consumes 500 kWh per month, and you have signed up with us for a 24-month fixed rate plan at S$0.1620 per kWh, your electricity bill would be S$81 per month. If you choose to purchase the carbon credits to offset your electricity consumption at a cost of S$0.005 per kWh, you would only be paying an additional S$2.50 per month. Which is not too steep of a price to pay to reduce your carbon footprint! Do note that Geneco has a total of seven electricity plans to choose from, 4 Fixed Price Plans, 1 Discount-Off-Tariff (DOT) Plan and 2 Non-Standard Fixed Price Plan. Source: https://www.geneco.sg/reduce-carbon-footprint/ Sembcorp Power - All Semcorp Power's regular plans provide carbon offset 50 kWh of electricity per month. P.S. For every successful contract sign-up with Sembcorp Power, they claim to pledge $5 to selected charities to offset their electricity bills. Wow! Solar Energy Plans/Retailers Geneco - 100% clean solar energy plan (Get Sunny) for 18 months. However, do note that your contract will be renewed under a standard 24 months Fixed Plan. View fact sheet here Sembcorp - Unique non-standard solar energy price plan (Sunshine Plan) that provides you with green energy from 7am to 7pm only and regular energy after this period. Do note that the prices vary as well. You will pay 21.40c/kWh from 7am to 7pm and 18.65c/kWh after. View fact sheet here Sunseap has three Fixed-Price Plans and three Discount off Tariff Plans that you can choose from which runs on 1%, 50% and 100% solar energy respectively View source: https://www.sunseap.com/residential/electricity-plans/ P.S. You can also check out and compare reviews of all 12 electricity retailers here: https://seedly.sg/reviews/electricity-market I hope this will help!
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About Keppel Electric
OperationsKeppel Electric is Singapore’s first homegrown electricity retailer and has more than 18 years of experience in powering Singapore’s electricity grid.
Types of plans availableFixed Rate Plan - FIXED 12/24/36 Discount Off Tariff plan - DOT 3/24 Peak and off-peak plan - KNIGHT
Contract lengthFixed rate: 12 to 36 months (17.68 cents to 18.71 cents per kWh) Discount off Tariff: 2 years (22% off regulated tariff)

About Keppel Electric

Taking pride as Singapore's first homegrown electricity retailer, Keppel Electric has more than 18 years of in powering Singapore’s electricity grid. Having served more than 30,000 satisfied clients ranging from multinational companies, small and medium-sized enterprises, government bodies to residential consumers.

FAQ

  • How will I be billed if I switch to Keppel Electric?

You will receive your electricity bill directly from Keppel Electric. The rest of your utilities will continue to be billed from SP Group.

  • When will I receive my bill from Keppel Electric?

You will receive your bill approximately 3 weeks after the last day of your billing cycle. Your billing cycle is dependent on your meter type and determined by SP Group.

  • Is it compulsory to switch to an AMI Meter?

No. However switching to an AMI Meter will allow actual readings instead of alternative month’s estimation.

  • How much do I have to pay for a new AMI Meter?

Energy Market Authority (EMA) has introduced a one-time installation fee of $40.00 (before GST).

  • Will there be a power disruption if I switch retailers?

No, if you retain your existing meter type. There may be a need for temporary disruption of up to 30 minutes if you choose to switch to an AMI meter.

Contact Info

Address: Keppel Electric Pte Ltd , 1 HarbourFront Avenue, #06-03 Keppel Tower , Singapore 098632

General Enquiry: +65 6803 3000

Sales Enquiry: +65 6803 3888

Hotline Operating Hours: Mon - Fri, 9am - 6pm

Email: [email protected]