Sembcorp Power

Plans (6)

Details

• 

  Tham Wai Loong

  Level 4. Prodigy

  Updated 5d ago

  Still my preferred choice as of 2020. Regular email update of electricity usage. Best to sign up at roadshow whereby there are more promotions such as vouchers and credit card bill rebate. However, do keep track of the bill rebate and inform the bank if you do not get the rebate by end of the stated month.

  0 comments

  Helpful

  2
• 

  Seng Chong Boon

  Level 3. Wonderkid

  Updated 2w ago

  Purchased

  Discount Off Tariff Plan 12m

  [Customer Services] customer service is very friendly, helpful & patience attending to our problem and will try their very best to answer our every doubts, cheers!

  0 comments

  Helpful

  0
• 

  Charles Lai

  Level 4. Prodigy

  Updated 4w ago

  Purchased

  Fixed Price Plan 24m

  [Customer Services] I am a user of SembCorp Power and I find that SembCorp Power customer service still have room of improvement. I have 2 incidents want to share with all. 1. On April I discovered that my bill was deducted twice, one from my Standard Chartered credit card (which automatically deduct because I get a promo rebate from the credit card for 2 years) and another was from SP Power U-Save (govt subsidize). The amount is the same but the date was 1 day difference. I called the SembCorp Power customer service but they have no idea about deduct and insisted that only deduct from Standard Chartered Credit Card. So I called SP Power but they said that the amount already credit to SembCorp. I presented both with the bills issue by both companies. Eventually I lodge a complaint to SembCorp Power Support over the website. And I receive an email reply that SembCorp had deducted both side and the extra amount from U-Save will credit for next month deduction. 2. This month deduction I found that there was a UnitedSG rebate of $15 from SembCorp Power but the Sembcorp Power deduct the full amount for my U-Save (from a bill from U-Save) but SembCorp bill show that the amount has deducted the $15. I called the customer service of both side but both side push to the other so no choice once again I lodge a complaint to SembCorp Power Support and confirm that the reminder amount will be credit back for next bill. I am very disappointed with the SembCorp customer service because they have no access to the detailed information to help the customer. I hope SembCorp can improve their system

  0 comments

  Helpful

  1
• K

  KGC

  Level 3. Wonderkid

  Updated 4w ago

  Purchased

  Fixed Price Plan 24m

  The electricity service provider's "My Sembcorp" app is superb because I can view my monthly e-bill and make payment by credit card. It also allows me to track monthly usage and reflect todate savings.

  0 comments

  Helpful

  0
• 

  Jay Hou

  Level 4. Prodigy

  Updated 4w ago

  Purchased

  Discount Off Tariff Plan 24m

  It is ez and useful to install, no big issues after a year+ , love it! But i hope it has a comparative chart (just like Power Supplies) which allow us to compare the usage with HDB flat size same as us.

  0 comments

  Helpful

  0
• 1
• 2
• 3
• 4
• 5
• 6
• ...
• 8
• 9