Sembcorp Power

Plans (6)

Details

• 

  Fong Kin Fai

  Level 4. Prodigy

  Updated on 05 Jul 2020

  [Updated on 5th July 2020] My 24m contract with Sembcorp Power have ended and I have chosen not to renew another 24m, due to two reasons. Firstly was loyalty benefit was non-existence. Sembcorp had sent me an email in March 2020 on my contract expiry and informed that they will be offering attractive renewal rates. But the so call 'Attractive renewal rates' was not stated in the email. I had to reply to their email to find out the 'Attractive rates'. To my surprise, the 'Attractive rates' was higher than their promotional rates for new customers and without new customer's freebies. Secondly was their slow customer service. I had sent an email on 6th March 2020 to facilitate the transfer back to SIngapore Power after contract expiry in 2nd May 2020. And only on 28th April 2020, I got an email reply that it was being processed. No update of ongoing progress in between these period and I had almost forgotten about the contract expiry. ------------------------------------------------------------------------------------------------------------------------ Thanks to Seedly, I have signup Fixed Price Plan 24m with Sembcorp Power due to their attractive promotions. I saved more than 30% monthly just by switching by Electricity Provider to Sembcorp Power online effortlessly~! I especially liked the 'Free 12-month Home Protection Plan with Great Eastern', 'One-time $50 bill rebate for NTUC members' and 'One-time cashback of S$50 by setting up recurring bill payment with 'Standard Chartered Credit Card' Sembcorp Power has an app, that I could view my power usage monthly, weekly and even hourly! I could track or adjust my power usage when there is an usually high usage. Thanks for the usage app that I able to to track a faulty electrical appliance in my kitchen! Monthly bill is effortless, just key in my Standard Chartered Credit Card for the first time in the app and following months are charged automatically, I do not have to worry about forgetting to pay my bills.

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• 

  Tham Wai Loong

  Level 4. Prodigy

  Updated on 29 Jun 2020

  Still my preferred choice as of 2020. Regular email update of electricity usage. Best to sign up at roadshow whereby there are more promotions such as vouchers and credit card bill rebate. However, do keep track of the bill rebate and inform the bank if you do not get the rebate by end of the stated month.

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  Seng Chong Boon

  Level 4. Prodigy

  Updated on 24 Jun 2020

  Purchased

  Discount Off Tariff Plan 12m

  [Customer Services] customer service is very friendly, helpful & patience attending to our problem and will try their very best to answer our every doubts, cheers!

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• 

  Charles Lai

  Level 4. Prodigy

  Updated on 11 Jun 2020

  Purchased

  Fixed Price Plan 24m

  [Customer Services] I am a user of SembCorp Power and I find that SembCorp Power customer service still have room of improvement. I have 2 incidents want to share with all. 1. On April I discovered that my bill was deducted twice, one from my Standard Chartered credit card (which automatically deduct because I get a promo rebate from the credit card for 2 years) and another was from SP Power U-Save (govt subsidize). The amount is the same but the date was 1 day difference. I called the SembCorp Power customer service but they have no idea about deduct and insisted that only deduct from Standard Chartered Credit Card. So I called SP Power but they said that the amount already credit to SembCorp. I presented both with the bills issue by both companies. Eventually I lodge a complaint to SembCorp Power Support over the website. And I receive an email reply that SembCorp had deducted both side and the extra amount from U-Save will credit for next month deduction. 2. This month deduction I found that there was a UnitedSG rebate of $15 from SembCorp Power but the Sembcorp Power deduct the full amount for my U-Save (from a bill from U-Save) but SembCorp bill show that the amount has deducted the $15. I called the customer service of both side but both side push to the other so no choice once again I lodge a complaint to SembCorp Power Support and confirm that the reminder amount will be credit back for next bill. I am very disappointed with the SembCorp customer service because they have no access to the detailed information to help the customer. I hope SembCorp can improve their system

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  KGC

  Level 3. Wonderkid

  Updated on 08 Jun 2020

  Purchased

  Fixed Price Plan 24m

  The electricity service provider's "My Sembcorp" app is superb because I can view my monthly e-bill and make payment by credit card. It also allows me to track monthly usage and reflect todate savings.

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