Senoko Energy

Plans (4)

Details

• 

  David Chew

  Level 3. Wonderkid

  Updated 3w ago

  Purchased

  Senoko Energy LifePower24

  [Signup Process] Online sign-up was a breeze, hassle-free. Ready the promo codes, SP bill upload and recurring payment details. Transition to Senoko transparent and seamless. Online application done in one go. Real-time chat and sales helpline available, useful App.

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  Meley Law

  Level 2. Rookie

  Updated 3w ago

  Purchased

  Senoko Energy LifePower24

  [Signup Process] 6/9/2020, I got to know Senoko through the Seedly web page. I applied online Senoko under a 23% discount for the 24mth plan. on the PROMO CODE blanket, I could not key in anything. I could not claim the S$80 rebate with "SEEDLYxx". Feel disappointed. Secondly, through the application process, there is no option to choose the paper bill required. :( Thirdly, after the application is successful, it should be to the payment setting. I had chosen the wrong option, I click to back and the previous was gone. Then I need to write in and get assistance... Overall the sign-up process was longer than I expected.

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  Ying Han

  Level 2. Rookie

  Updated on 19 Aug 2020

  Purchased

  Senoko Energy LifeSave12

  [Signup Process] The sign up was easy, no fuss about it. Everything was easy to understand. Since Senoko is a trusted provided and the reviews are good, I decided to go ahead with it.

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  Brian Chong

  19 Aug 2020

  Hi there, thanks for leaving a review on Seedly! While we deeply appreciate your contributions to our community to help users make smarter financial decisions, your review has been flagged for a PROMO CODE. Our community guidelines do not allow posting of promo / referral codes on Seedly, only on QnA. Read more at https://support.seedly.sg/hc/en-us/articles/900000136606-Promo-Codes. Hence, we have edited your review and removed your referral code. Thanks! Kindly update your review to adhere to community guidelines within 3 working days, otherwise we will regretfully have to remove your heartfelt contribution of a quality review☹️

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  Wayne Kirigakure

  Level 2. Rookie

  Updated on 24 Jul 2020

  Purchased

  Senoko Energy LifePower24

  Senoko is easy to sign up, with very helpful staffs. Unfortunately: 1. the response to complaints is absolutely terrible and 2. don't ever trust their promotion offers for recontract, my story is as below: In late march or early april (i have forgotten the exact date but accordingly to my email acknowledgement when i renewed it was 03/04/2020), i contacted senoko via an online chat for my contract renewal. To cut long story short i have asked the staff regarding the 30% off for the first month, the staff mentioned that there is and gave me a promo code so i copied and paste the promo code onto my recontract request. Unfortunately when i saw my this month's bill (which started on 18/05/2020) the 30% off for the first month was not reflected. Initially i sent an online form which i was promised 3 working days for response, but after 3 working days on 16/07/2020 i contacted them via their online chat n what i was told was that the 30% actually refer to the 30% savings since i am taking the cheapest plan. Sorry to say but i can still differentiate between a 30% off first month and a 30% saving offer. They asked me for the promo code i enter but i can't remember since i copy paste from the chat. So i request them to retrieve the initial chat so that we can verifiy together as it could be a misunderstanding on my end but the person attending to me told me it needs about 3 to 5 working days to retrieve. Therefore i decided to give them up to 24/07/2020 as a buffer as i understand the inflow of calls and complaints is quite high nowadays. However, when i again contacted them via chat today, i receive the same response and they outright refuse to retrieve the chat history (i just take it as the Customer Service Officer does not have the neccessary authority). So i requested a call back by 5 pm today but again there is no call back. Since that is the case, i can only conclude that in order to entice me to agreeing to recontract they have misrepresented the "30% saving" as "30% off the first month's bill" and by continuing to ignore my requests and refusing to retrieve the initial chat history in march/april for this case it is an apparent sign of a cover up attempt. I have already log a case with CASE over this case and i will wait for their response before deciding on the next course of action. However i must thank senoko for this incident that they just make me decide that upon the expiry i am not going to recontract with them as my trust for this company is completely broken.

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  Wayne Kirigakure

  07 Aug 2020

  Just an update: Senoko has got back to me yesterday and they informed me that the code given was a $30 rebate and not 30%. I have replied to them that i will wait for my next month's bill to make sure the $30 rebate is accounted for before i close the case. I am glad that this all clears up but will appreciate if Senoko can at least give the client a holding reply if they require more time to investigate in future.

  

  Senoko Energy

  19 Aug 2020

  Hi Wayne, thank you for giving us the opportunity to resolve your concern. Upon checking, the $30 rebate was successfully credited to your invoice dated 7 August 2020. Please refer to Page 2 of your invoice for more details. We appreciate your valuable feedback and have since reminded agents to send a holding reply to customer if more time are required for investigation. Feel free to contact us if you need any help with your bill.

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  Ong PG

  Level 3. Wonderkid

  Updated on 08 Jul 2020

  Purchased

  Senoko Energy LifePower24

  Like the ease of signup and competitive pricing. Has been using for more than 1 year. Will highly recommend.

  1 comment

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  Senoko Energy

  14 Jul 2020

  Hi Ong PG, thank you for the 5-star review. We are glad to hear that you experienced an easy sign-up process. Aside from having competitive rates, a simple sign-up process is also what we strive for in other to stay ahead of the curve. We look forward to serving you well now and in the future!

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