Geneco

Plans (6)

Details

• S

  Shaun

  Level 2. Rookie

  Updated on 21 Aug 2020

  Geneco has been a seamless retailer, no fuss whatsoever in charges and billing, though there was some bill shock in post-CB re-calibration. Their self-service portal started out being rather unwieldy in UI design, but has improved tremendously as of today. [Signup Process] Seamless. [Customer Services] Never needed to engage CS. [Hidden Costs] No hidden costs. But I regretted taking Linkpoints... Linkpoints are CRAP. Should have taken the Grab credits instead, back then.

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• 

  Summer Lee

  Level 3. Wonderkid

  Updated on 02 Aug 2020

  Purchased

  Give Us A Try

  I agree with the previous posters. The Hotline is practically dead, put on hold FOREVER, and I sent an email without receiving any response! My bill last month also suddenly surged (a sudden increase of almost $50?!), despite not much changes in usage, which is very concerning. I am planning to switch to another provider. >;(

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• JW

  Jelene Wong

  Level 2. Rookie

  Updated on 20 Jul 2020

  Purchased

  Get It Fixed 36

  Oh wow how smart to put only 5 stars in your Web page. I am a customer who signed up for the get it fixed 36 and you have billed me more than double compared to the last few months! It is just so RIDICULOUS!! And the best part is that when you call to find out, there's no customer support at all. Cannot reach anyone AT ALL. Neither through phone nor email! I still have not hear back from you after i sent an email on 6 July 2020 and calling the hotline multiple times and was ENDLESSLY put on hold. Your automated email reply said you will response within 5 business day? It has been longer than that! AND I'M STILL WAITING!

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• 

  Chris Tan

  Level 2. Rookie

  Updated on 17 Jul 2020

  Purchased

  Get It Fixed 24

  There is no customer support at Geneco. I signed up for a 24 month fixed but was billed double the amount compared to the previous months eventhough my contract is not expired. In trying to reach Geneco, no one picked up the line and they asked you to leave your contact details which I did but 2 days, later, still no one called me back. When I go online to report the matter, I still did not receive a reply. Is there no one working during COVID??

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• LX

  Liang XY

  Level 2. Rookie

  Updated on 14 Jul 2020

  Purchased

  Get It Fixed 24

  Geneco consistently under-deduct from your U-save balance due to their internal billing process issue. Last month, they only deducted $11 from my U-save when I have close to $200 U-save balance. In the past 10 days, I've made numerous calls and email to their customer service. First CS rep pushed the blame to SP Power, second CS rep was outright rude and said I don't understand "how it work behind the scene", the third CS rep finally admitted their billing issue and promised to follow up, but I have still not hear from her after 10 days. Call again and the fourth CS rep said the case was assigned to another CS rep (third one I spoke with) and she cannot do anything. I've flagged it to EMA and the officer agreed that the policy intent is to allow consumers to tap U-save fully. There is also no way to cancel recurring payment using credit card on their portal (they only allow you to sign up for recurring payment). Again, email to cancel but no response. This is what I call customer experience from hell. Will switch out the moment the contract is up.

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