Geneco Reviews and Comparison - Seedly
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Geneco

  • Overview
  • Reviews (212)
  • Questions (0)
  • More Details
4.3
212 reviews
claimed

Claimed

This product is managed by Geneco.

USER RATINGS

Customer Support

3.4

Ease of signup

4.0

Online Portal

3.7
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Plans (6)

Slide 1 of 6

Give Us A Try

Fixed rate of 16.79c/kwh

PLAN TYPE

16.79

RATE

6m

CONTRACT

Details

Geneco Electricity Market Review 2020

Geneco is a popular electricity provider in Singapore that offers affordable and flexible plans with green energy options. They offer standard price plans - fixed and discount off tariffs, with a duration of 6 to 36 months. To ensure price competitiveness, Geneco has a price match guarantee, no transmission loss charges, no monthly fees and no security deposits.

It is also a great retailer for those hoping to switch to a more environmentally-conscious organisation as 2 of their plans are 100% powered by clean energy.

Geneco genuinely believes in upholding sustainability, thus not only do they work towards powering us with green energy they also have many non-energy-related initiatives for environmental sustainability.

Read More about Geneco
Reviews (212)

4.3

212 Reviews

  • 5
    152
  • 4
    25
  • 3
    7
  • 2
    3
  • 1
    25

Read Review About...

Most HelpfulMost RecentLow to HighHigh to Low
  • Updated 5d ago

    Purchased

    Give Us A Try

    [Customer Services] Left my h/p no to be called back, hours later no call. Next day call, received vociferous answer from operator, not only that she says call back is normally by 1 week time my gosh within 1 week you might as close down???

    1

    Geneco

    2d ago

    Dear Gary, Thank you for reaching out to us and sincerely sorry for any inconvenience caused. The customer experience team is working hard to ensure that they attend to customer's enquiries as soon as possible. Not to worry, we are here to assist you. Please reach out to us by dropping us an email at [email protected] or via Facebook with more details in order for us to assist you. We look forward to hearing from you. Here's wishing you a pleasant week ahead.
    Post
  • Updated 2w ago

    Purchased

    Give Us A Try

    Geneco is best example of No Action, Talk Only. It was a sharp contrast w all the promises when I first signed up. Have tried contacting them for last one week, email and follow by phone call (oh better don't try, you will be talking to robot all e time ...made to hold forever) just to clarify on RENEWAL matter and .... am glad finally end up switching to Tuas Power!

    1

    Geneco

    2d ago

    Dear Rhonny, Thank you for reaching out to us and sincerely sorry for any inconvenience caused. The customer experience team is working hard to ensure that they attend to customer's enquiries as soon as possible. Not to worry, we are here to assist you. Please reach out to us by dropping us an email at [email protected] or via Facebook with more details in order for us to assist you. We look forward to hearing from you. Here's wishing you a pleasant week ahead.
    Post
  • Updated 3w ago

    Purchased

    Give Us A Try

    As advised previously that we ( old folks) need hard copy Geneco bill but was told that it’s your Company’s policy to go paperless. Would like to reiterate that we were not told in advance of this requirement otherwise WILL definitely not switch from SP to Geneco

    1

    Geneco

    3w ago

    Dear Jurene, Thank you for sharing your feedback with us and we are sincerely sorry to hear of such an experience. As we are adopting the environmentally friendly approach, we do not send physical bills and all bills will be received via email or you may log in to the Geneco Self Service Portal to view the bill. We rolled out a new feature whereby if customers were to scroll to the end of the bill, there is a Download the bill in PDF format for easier viewing. Not to worry, we are here to help and we can guide you to view the bills on the portal. If you do need help, please reach out to the customer experience team and they would be glad to help you navigate on the portal to view your Geneco bills. Have a pleasant day ahead.
    Post
  • Updated on 08 Oct 2020

    Purchased

    Get It Fixed 24

    No customer service at all. Since 1 oct 2020 , unable to contact a single staff via phone , email or via social media . Call several times a day and even wait for 30 mins .. nobody pick up .. do not even know if this company is still in operation .

    3

    1 more comments

    Rick Chua
    Rick Chua

    2w ago

    I agree totally. I have tried to transfer my account as I moved house. Then I was told that the rep at road show had misinterpreted that there is no early termination fee. In fact, there is. I only give back the rebate if I go down to re-apply personally. Emailed several times but no reply and cannot sign up as re-contract online. Got charged for early termination. Really disappointed with Geneco.
    Geneco

    2d ago

    Dear Rick, Thank you for reaching out to us and truly sorry you had to go through such an experience. We are here to help. Please do drop us a message via Facebook or [email protected] and notify us for us to pick up your query as soon as possible. Please do share with us screenshots of what you are seeing on the screen when attempting to apply for a new account. We look forward to helping you.
    Post
  • Updated on 27 Sep 2020

    Purchased

    Give Us A Try

    So far so good. Only issue is contacting customer service.you can wait for minimum 10 minutes. That is the minimum waiting time just to ask a simple question.

    1

    Geneco

    09 Oct 2020

    Dear Syed Omar, We hope all is well on your side and we are delighted to hear that the experience has been a great one so far! Have a lovely weekend ahead :)
    Post
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Geneco Electricity Plans

Plan name

Plan type

Duration

Electricity Rates / Price per kwh (incl. GST)

Benefits

Give Us a Try

Fixed rate

6 months

16.79 ¢/kwh

  • Good for those who want a trial period
  • No transmission loss charges, No monthly fees, No security deposit

Get it Green

Fixed rate

12 months

17.45 ¢/kwh

  • 100% CARBON NEUTRAL ENERGY
  • No transmission loss charges, No security deposit

Get Sunny

Fixed rate

18 months

20.88 ¢/kwh

  • 100% RENEWABLE SOLAR ENERGY
  • No transmission loss charges, No monthly fees, No security deposit
Summary of Geneco's electricity plans, rates and prices

Features and Benefits of Geneco

  • Overall, Geneco has one of the most competitive prices for fixed rates electricity plans. Their 6 months plan, the Give Us a Try, is at a low 16.79¢/kWh, and their Get It Fixed 24 is the cheapest 24 months fixed-rate plan in Singapore's electricity retailers OEM.
  • Decent green energy initiatives that provide you with 100% solar energy or 100% carbon neutral electricity for selected plans
  • No transmission loss charges and no security deposit necessary for all plans
  • No monthly fees necessary for the majority of the plans (excluding Get It Green, and Get Sunny)
  • Get a 1% cash rebate for POSB Everyday Card holders.

Geneco's Price Match Guarantee

Geneco also offers a price match guarantee, if one were to see a lower price than Geneco’s within 7 working days of sign up, Geneco will refund you the difference for that contract period. Terms and conditions apply.

Need help choosing an electricity provider? Compare Singapore's Best Electricity Retailers with Seedly's Open Electricity Market Comparison Tool

Fees and Charges for Geneco

  • One-time Registration fee: None
  • Security Deposit: Waived
  • Late Payment Charge: 1% interest on the outstanding balance from the previous month
  • Early Termination Fee: $60 - $720. The early termination fees charged by Geneco is a one-time fee corresponding to the consumer’s dwelling type.

FAQs for Geneco

1. How to switch to Geneco?

Choose a plan on Geneco's website, enter your details and wait for a Geneco representative to get in touch with you. Don't worry! Switching of retailers will not cause disruptions to your electricity supply.

2. Do I have to switch from an analogue to a AMI meter for the Get Free Sundays plan?

It is not compulsory. If an AMI meter is installed, one will be able to measure their actual consumption on a half-hourly basis, allowing actual Sundays off. If you use an analogue meter, you will be given Sunday’s off based on the daily load profile that the Energy Market Authority has developed.

3 . How long does it take for me to switch over?

After sign up and submission of verification, Geneco will begin the verification process. The transfer process will take approximately 2 to 4 weeks upon submission of NRIC/FIN.

4. Are there fees for early contract termination?

Yes, there will be an early termination fee charged based on your dwelling type. Please refer to your contract for the exact amount.

Contact Geneco

  • Phone: 63636677
  • Operation Hours: Mon to Fri, 9am - 5.30pm
  • Address: 450 Alexandra Road., #01-01, Singapore 119960

About Geneco

Geneco is a leading electric provider powered by Seraya Energy. Priding itself upon 48 years of experience, 18 years of award-winning customer service in electricity retailing since 2001 and 19 plus years of energy expertise, the UK based company is determined to help Singaporeans find the best ways of buying electricity. Geneco largely believes in providing sustainable energy to your homes. And thus also sustainable initiatives.