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Geneco

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  • Reviews (208)
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4.4
208 reviews

Unclaimed

This product has not been claimed by the company yet.

USER RATINGS

Customer Support

3.5

Ease of signup

4.1

Online Portal

3.9
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Geneco Electricity Market Review 2020

Geneco is a leading electric provider powered by Seraya Energy. Priding itself upon 48 years of experience, 18 years of award-winning customer service in electricity retailing since 2001 and 19 plus years of energy expertise, the UK based company is determined to help Singaporeans find the best ways of buying electricity.

Geneco largely believes in providing sustainable energy to your homes. And thus also sustainable initiatives.

Read More about Geneco
Reviews (208)

4.4

208 Reviews

  • 5
    153
  • 4
    25
  • 3
    7
  • 2
    2
  • 1
    21

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Most HelpfulMost RecentLow to HighHigh to Low
  • Updated on 21 Aug 2020
    Geneco has been a seamless retailer, no fuss whatsoever in charges and billing, though there was some bill shock in post-CB re-calibration. Their self-service portal started out being rather unwieldy in UI design, but has improved tremendously as of today. [Signup Process] Seamless. [Customer Services] Never needed to engage CS. [Hidden Costs] No hidden costs. But I regretted taking Linkpoints... Linkpoints are CRAP. Should have taken the Grab credits instead, back then.
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  • Updated on 02 Aug 2020

    Purchased

    Give Us A Try

    I agree with the previous posters. The Hotline is practically dead, put on hold FOREVER, and I sent an email without receiving any response! My bill last month also suddenly surged (a sudden increase of almost $50?!), despite not much changes in usage, which is very concerning. I am planning to switch to another provider. >;(
    0 comments
    1
    Post
  • Updated on 20 Jul 2020

    Purchased

    Get It Fixed 36

    Oh wow how smart to put only 5 stars in your Web page. I am a customer who signed up for the get it fixed 36 and you have billed me more than double compared to the last few months! It is just so RIDICULOUS!! And the best part is that when you call to find out, there's no customer support at all. Cannot reach anyone AT ALL. Neither through phone nor email! I still have not hear back from you after i sent an email on 6 July 2020 and calling the hotline multiple times and was ENDLESSLY put on hold. Your automated email reply said you will response within 5 business day? It has been longer than that! AND I'M STILL WAITING!
    0 comments
    1
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  • Updated on 17 Jul 2020

    Purchased

    Get It Fixed 24

    There is no customer support at Geneco. I signed up for a 24 month fixed but was billed double the amount compared to the previous months eventhough my contract is not expired. In trying to reach Geneco, no one picked up the line and they asked you to leave your contact details which I did but 2 days, later, still no one called me back. When I go online to report the matter, I still did not receive a reply. Is there no one working during COVID??
    0 comments
    1
    Post
  • Updated on 14 Jul 2020

    Purchased

    Get It Fixed 24

    Geneco consistently under-deduct from your U-save balance due to their internal billing process issue. Last month, they only deducted $11 from my U-save when I have close to $200 U-save balance. In the past 10 days, I've made numerous calls and email to their customer service. First CS rep pushed the blame to SP Power, second CS rep was outright rude and said I don't understand "how it work behind the scene", the third CS rep finally admitted their billing issue and promised to follow up, but I have still not hear from her after 10 days. Call again and the fourth CS rep said the case was assigned to another CS rep (third one I spoke with) and she cannot do anything. I've flagged it to EMA and the officer agreed that the policy intent is to allow consumers to tap U-save fully. There is also no way to cancel recurring payment using credit card on their portal (they only allow you to sign up for recurring payment). Again, email to cancel but no response. This is what I call customer experience from hell. Will switch out the moment the contract is up.
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About Geneco

Geneco is a leading electric provider powered by Seraya Energy. Priding itself upon 48 years of experience, 18 years of award-winning customer service in electricity retailing since 2001 and 19 plus years of energy expertise, the UK based company is determined to help Singaporeans find the best ways of buying electricity.

Geneco largely believes in providing sustainable energy to your homes. And thus also sustainable initiatives.

Geneco's Price Match Guarantee

Geneco also offers price match guarantee, if one were to see a lower price than Geneco’s within 7 working days of sign up, Geneco will refund you the difference for that contract period. Terms and conditions apply.

FAQs

How to switch?

Choose a plan on Geneco's website, enter your details and wait for a Geneco representative to get in touch with you. Don't worry! Switching of retailers will not cause disruptions to your electricity supply.

Do I have to switch from an analogue to a AMI meter for the Get Free Sundays plan?

It is not compulsory. If an AMI meter is installed, one will be able to measure their actual consumption on a half-hourly basis, allowing actual Sundays off. If you use an analogue meter, you will be given Sunday’s off based on the daily load profile that the Energy Market Authority has developed.

How long does it take for me to switch over?

After sign up and submission of verification, Geneco will begin the verification process. The transfer process will take approximately 2 to 4 weeks upon submission of NRIC/FIN.

Are there fees for early contract termination?

Yes, there will be an early termination fee charged based on your dwelling type. Please refer to your contract for the exact amount.

Save More With Geneco Promo Codes

Want to save more on your electricity bill? Be sure to check out these Geneco Promo Codes.

Contact Geneco

Phone: 63636677

Operation Hours: Mon to Fri, 9am - 5.30pm

Fax: 63636600

Visit contact page.