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Geneco

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  • Reviews (324)
  • Discussions (0)
  • More Details

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4.3
324 reviews
claimed

Claimed

This product is managed by Geneco.

USER RATINGS

Customer Support

3.9

Ease of signup

4.3

Online Portal

4.1

Plans (3)

Slide 1 of 3
  • Geneco Get It Fixed 24 Plan

    Fixed rate of 25.50c/kwh

    PLAN TYPE

    25.50

    RATE

    24m

    CONTRACT

  • Geneco Get It Fixed 12 Plan

    Fixed rate of 25.10c/kwh

    PLAN TYPE

    25.10

    RATE

    12m

    CONTRACT

  • Geneco Give Us A Try Plan

    Fixed rate of 25.10c/kwh

    PLAN TYPE

    25.10

    RATE

    6m

    CONTRACT

Geneco Get It Fixed 24 Plan

Fixed rate of 25.50c/kwh

PLAN TYPE

25.50

RATE

24m

CONTRACT

Details

Product Page Transparency

  • Claimed in October 2020

Geneco Electricity Market Review 2021

Geneco is a popular electricity provider in Singapore that offers affordable and flexible plans with green energy options. They offer standard price plans - fixed and discount off tariffs, with a duration of 6 to 24 months. To ensure price competitiveness, Geneco has a price match guarantee, no transmission loss charges and no monthly fees.

It is also a great retailer for those hoping to switch to a more environmentally-conscious organisation as all their plans have a Power Eco Add-on. With this option, you can select between Carbon Credits (CC) or Renewal Energy Certificates (REC) to add on any plan you want.

Geneco genuinely believes in upholding sustainability, thus not only do they work towards powering us with green energy they also have many non-energy-related initiatives for environmental sustainability.

Read More about Geneco
Reviews (324)

4.3

324 Reviews

  • 5
    232
  • 4
    38
  • 3
    9
  • 2
    4
  • 1
    41

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    Most HelpfulMost RecentLow to HighHigh to Low
      Posted 7d ago

      Purchased

      Geneco Get It Fixed 24 Plan

      [Hidden Costs] Terrible! The early termination fee is so costly. It's daylight robbery! Firstly, I stay in a private apartment and my contract with them end on the 2023 I am required to pay 24 months x $20 which amount to a hefty $480. If I terminate early Furthermore, there this processing fee n account closure fee too. What with all this fee just to terminate early!!! Dear consumers please read factsheet and don't agree to the t&c blindly

      1

      Dear Christano,

      Thank you for reaching out to us. We are sorry to hear of such an experience. Rest assured, the customer experience team is working hard to make sure that all customers are attended to.

      Account Closure Fee is charged on behalf of SP Group.

      And if the reason of early termination is due to relocation, please kindly write to [email protected] with relevant documentation and the team will advise and assist you further.

      Have a pleasant day ahead and stay safe.

      What are your thoughts?

      Reply

      Posted 8d ago

      Purchased

      Geneco Get It Fixed 24 Plan

      Everything is pitch-perfect. They also just launched their own app which makes it easier to track your bills. Overall very satisfied and just renewed for another 24 mths.

      0

      What are your thoughts?

      Reply

      Posted 9d ago

      Purchased

      Geneco Get It Fixed 24 Plan

      [Customer Services] It is great and seamless. Had great customer service experience. Well done team! Keep it up! [Signup Process] Very prompt and convenient

      0

      What are your thoughts?

      Reply

      Posted 9d ago

      Purchased

      Geneco Get It Fixed 24 Plan

      It’s been 2 yrs I have been with Geneco , so far so good . Very pleased with their services . I hope this company will Continue to provide alternative energy to many households . Btw, I have also recommended friends to sign up and they have been very happy too . Keep up the good work !

      0

      What are your thoughts?

      Reply

      Posted 9d ago

      Purchased

      Geneco Get It Fixed 24 Plan

      [Customer Services] Very difficult to speak to customer service agent normally takes more than 20 minutes sometimes nobody answer at all, even leave your contact number but there’s no one call you back. I have referred friends to sign up and recontract my plans supposed to have $20 for referrals and $20 for my recontract finally I received only one, call to customer service they also agreed that I have both but finally they still just give me one, very disappointed such a big company break their promise feel shame on them.

      3

      1 more comments

      For my case starting from 13/10/2020 I have all the date and time

      More than 10 times of calling records and who I speak to, what I want is just to get what I supposed to get but finally feel cheated by your company

      What are your thoughts?

      Reply

    Discussions (0)
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      Geneco Electricity Plans

      Plan name

      Plan type

      Duration

      Electricity Rates / Price per kwh (incl. GST)

      Benefits

      Get It Fixed 24

      Fixed rate

      24 months

      25.50 ¢/kwh

      • No transmission loss charges, No monthly fees

      Get It Fixed 12

      Fixed rate

      12 months

      25.10 ¢/kwh

      • No transmission loss charges, No monthly fees

      Give Us a Try

      Fixed rate

      6 months

      25.10 ¢/kwh

      • No transmission loss charges, No monthly fees
      Summary of Geneco's electricity plans, rates and prices

      Features and Benefits of Geneco

      • Overall, Geneco has one of the most competitive prices for fixed rates electricity plans. Their 6 months plan, the Give Us a Try, is at a low 25.10¢/kWh, and their Get It Fixed 24 is the cheapest 24 months fixed-rate plan in Singapore's electricity retailers OEM.
      • Select between Carbon Credits (CC) or Renewal Energy Certificates (REC) to add on any plan you want.
      • No transmission loss charges for all plans.
      • No monthly fees necessary for the majority of the plans (excluding Get It Green, and Get Sunny) .
      • Get a 1% cash rebate for POSB Everyday Card holders.

      Geneco's Price Match Guarantee

      Geneco also offers a price match guarantee, if one were to see a lower price than Geneco’s within 7 working days of sign up, Geneco will refund you the difference for that contract period. Terms and conditions apply.

      Need help choosing an electricity provider? Compare Singapore's Best Electricity Retailers with Seedly's Open Electricity Market Comparison Tool

      Fees and Charges for Geneco

      • One-time Registration fee: None
      • Security Deposit: Chargeable
      • Late Payment Charge: 1% interest on the outstanding balance from the previous month
      • Early Termination Fee: $60 - $720. The early termination fees charged by Geneco is a one-time fee corresponding to the consumer’s dwelling type.

      FAQs for Geneco

      1. How to switch to Geneco?

      Choose a plan on Geneco's website, enter your details and wait for a Geneco representative to get in touch with you. Don't worry! Switching of retailers will not cause disruptions to your electricity supply.

      2. Do I have to switch from an analogue to a AMI meter for the Get Free Sundays plan?

      It is not compulsory. If an AMI meter is installed, one will be able to measure their actual consumption on a half-hourly basis, allowing actual Sundays off. If you use an analogue meter, you will be given Sunday’s off based on the daily load profile that the Energy Market Authority has developed.

      3 . How long does it take for me to switch over?

      After sign up and submission of verification, Geneco will begin the verification process. The transfer process will take approximately 2 to 4 weeks upon submission of NRIC/FIN.

      4. Are there fees for early contract termination?

      Yes, there will be an early termination fee charged based on your dwelling type. Please refer to your contract for the exact amount.

      Contact Geneco

      • Phone: 63636677
      • Operation Hours: Mon to Fri, 9am - 5.30pm
      • Address: 450 Alexandra Road., #01-01, Singapore 119960

      About Geneco

      Geneco is a leading electric provider powered by Seraya Energy. Priding itself upon 48 years of experience, 18 years of award-winning customer service in electricity retailing since 2001 and 19 plus years of energy expertise, the UK based company is determined to help Singaporeans find the best ways of buying electricity. Geneco largely believes in providing sustainable energy to your homes. And thus also sustainable initiatives.

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

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