Geneco
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This product is managed by Geneco.
Summary
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- Claimed in October 2020
Geneco Electricity Market Review 2022
Geneco is a popular electricity provider in Singapore that offers affordable and flexible plans with green energy options. They offer standard price plans - fixed and discount off tariffs, with a duration of 6 to 24 months. To ensure price competitiveness, Geneco has a price match guarantee, no transmission loss charges and no monthly fees.
It is also a great retailer for those hoping to switch to a more environmentally-conscious organisation as all their plans have a Power Eco Add-on. With this option, you can select between Carbon Credits (CC) or Renewal Energy Certificates (REC) to add on any plan you want.
Geneco genuinely believes in upholding sustainability, thus not only do they work towards powering us with green energy they also have many non-energy-related initiatives for environmental sustainability.
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This product is managed by Geneco.
Summary
Product Page Transparency
- Claimed in October 2020
Geneco Electricity Market Review 2022
Geneco is a popular electricity provider in Singapore that offers affordable and flexible plans with green energy options. They offer standard price plans - fixed and discount off tariffs, with a duration of 6 to 24 months. To ensure price competitiveness, Geneco has a price match guarantee, no transmission loss charges and no monthly fees.
It is also a great retailer for those hoping to switch to a more environmentally-conscious organisation as all their plans have a Power Eco Add-on. With this option, you can select between Carbon Credits (CC) or Renewal Energy Certificates (REC) to add on any plan you want.
Geneco genuinely believes in upholding sustainability, thus not only do they work towards powering us with green energy they also have many non-energy-related initiatives for environmental sustainability.
Plans (3)
Geneco Get It Fixed 24 Plan
Fixed rate of 28.98c/kWh
PLAN TYPE
28.98c/kWh
RATE
24m
CONTRACT
4.2
343 Reviews
Service Rating
Customer Support
Ease of signup
Online Portal
Most Helpful
Posted 1d ago
Purchased
Geneco Get It Fixed 24 Plan
Pros 1. Very good rate offered for recontract unlike other providers. 2. Responsive and effective customer service. Cons 1. Keep up the good work, Geneco team! Sign up with referral code: nine one seven one eight three three six (key in number format) for extra twenty dollar bill rebates on top of website and bank discounts!0
What are your thoughts?Posted 2d ago
Purchased
Geneco Get It Fixed 24 Plan
I have read up and did a comparison. So far, this company provides competitive rates with very good sign-up rebates. Also, if you could connect to my review, feel free to use my referral code during your sign-up, and we both each get $20 off the first bill! My referral code is (nine six eight eight seven four nine nine). Cheers!0
What are your thoughts?Posted 26 Mar 2023
Purchased
Geneco Get It Fixed 24 Plan
Good deal especially if you stay long enough with them. Also easy for friends to enter your referral code as it is your hand phone number,0
What are your thoughts?Posted 15 Mar 2023
Purchased
Geneco Get It Fixed 12 Plan
I would give zero star here if possible. Not worth one star for such horrendous customer service. I have 2 valid contracts exist concurrently in my Geneco account for the period March 2021 to March 2023. One is 24 months contract March 2021-2023 which was auto-renewed. The other is a 12 months renewal contract in Geneco own terminology manual renewal from March 2022-2023. In Feb/Mar 2022 I was contacted by Geneco representative to do an urgent renewal as my contract has expired. The person did not informed me that there was a valid 24M contract (auto-renewal) and I could not check as I don’t have a portal access at that time. I was stressed to renew for fear that my electricity will be cut off. I urgently renewed for 12 months which Geneco term it as manually renewed and because of this it override the 24M contract that I wasn’t aware of. The 24M rates was 17.66 cents and 12M rates was 26 cents. It was a big increased of almost 10 cents per kWh. So why is the system asking customer to renew in the middle of a valid 24M contract? Have tried to contact Geneco CS for almost 6 months since Sep 2022. I have to follow up with email and call every other week during the 6 months and Geneco CS manager level only call back once in Oct 2022 and never follow up when they promise to call back. During the call with the CS Manager, I access the Geneco account and under the Manage Contract, the old 2019 contract was gone when I was able to see it before this call. Then a new contract was added when it wasn’t there before. I asked the CS Manager if old contract can be taken out and new unseen contract can be added in, then which are valid contracts that customer is servicing? NO ANSWER from CS Manager. The whole interaction with Geneco CS was a horrifying experience. Customer is always wrong and Geneco CS is always right. Gave the feedback the auto-renewal and manual renewal is a big confusion but reject customer feedback and did not want to listen to the whole situation with lots of cutting off during the conversation. My honest review being their customer for 4 years. Don’t sign up with such company who don’t get their acts up with faulty renewal process, bad customer service and customer feedback is not their number one priority. If you are thinking of signing up with Geneco, avoid at all cost unless you want to deal with unclear contracts and bad customer service. I have terminated Geneco to get out of such bad service. [Customer Services]0
What are your thoughts?Posted 18 Feb 2023
Purchased
Geneco Get It Fixed 24 Plan
[Customer Services] Only you can reach us anytime but we have no way to reach you, no matter how many msg i sent, you never reply nor answer any of our question, yaya papaya.1
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Posted 01 Feb 2023
Purchased
Geneco Get It Fixed 12 Plan
[Hidden Costs] Signing up was easy and you can do it on your own online. However the only thing that slightly pissed me off is that there was no security deposit information that i read, but was charged a 90dollar security deposit, i have been moving from electric retailers from pacific, senoko, SP and this was the first time i was charged a security deposit. And they even use my U-Save to offset part of the deposit. so i will just stay here for 1 year and dont think i will stay with this company.1
What are your thoughts?Dear Joel,
Thank you for reaching out to us. The security deposit information can be found on our website and is available in the factsheet prior to your sign up. Rest assure that security deposit will be used to offset your final bill and refund if any balance.
Take care and have a great week ahead.
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Posted 29 Jan 2023
Purchased
Geneco Get It Fixed 24 Plan
Worst electricity provider. No channels to cut electricity when I sold my house. Ended up with an exorbitant bill coz they need 3 weeks to process a closure. So the new tenant used my account at their leisure. Also the worst customer service experience coz they couldn’t bother to reply or ack2
What are your thoughts?View 1 other commentsTotally agree with you, facing the same things
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Posted 20 Dec 2022
Purchased
Geneco Get It Fixed 24 Plan
The customer service officer Mr Jay was very helpful n guided me very patiently the process of renewing the contract.1
What are your thoughts?Dear Farreda, we would like to thank you for sharing your positive experience with our Customer Experience Officer. Do let us know if there is anything else you need assistance with and we would be glad to assist. Have a great day ahead :)
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Posted 17 Nov 2022
Purchased
Geneco Get It Fixed 12 Plan
[Customer Services] Robotic customer service following a very unfair Fact Sheet for consumers. Background:- Many have said it here that if you are relocating, you are not allowed to continue the remaining of your contract months at the contracted rate. You will be charged the early termination fee first. After that, you'll have to sign up for a brand new contract with Geneco before the termination fee is rebated (there are still conditions for this to happen which I won't elaborate here). My grouse is that the contract is terminated due to relocation. However, it is not the consumer wanting to terminate the contract, but Geneco who is terminating the contract due to relocation. It is terminated against my will. I have every intention to fulfill the contract at the new location and not terminating it. To rub salt in the wound, other retailers such as Senoko/Pacific Light allows the contract to be continued at another location but Geneco. So why can Geneco do that? The robotic answer is "Please refer to the Fact Sheet that you've read before signing up". I brought this up to CASE, but they are equally unhelpful in consumer protection. So, sign a contract with Geneco at your own peril.1
What are your thoughts?Dear Andrew,
Thank you for reaching out to us.
We have replied a similar feedback from you via Google.
Thank you and have a pleasant weekend ahead.
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Posted 07 Oct 2022
Purchased
Geneco Get It Fixed 24 Plan
I like Geneco app; ease of use and easy to understand billing statement. I did a 6-month gave them-a-try and later signed up for 24-month which is remaining of around 20 months of balance. I am disappointed with this unfair practice that there is no option to transfer the remaining months of the contract to my new premises and being force to sign up new contract with Geneco if I want to redeem the penalty imposed on my existing one amount to $400. To sign up new 24-month contract which inevitably translate to be around $600-700+ more for 20 months (new contract needs to cover previous balance of remaining months) base on my average usage of 500kWh from an additional 6 cents of revised rate. Is there any recourse to this unfavourable option to existing customer? One should not be penalised due to moving to new premises. How is Geneco able to obtain long term support by existing customers who wish to extend their loyalty? My friend who is with Sembcorp power doesn't receive this same outcome!1
What are your thoughts?Dear Mr Wong,
We thank you so much for your support and your feedback.
The relocation process is standardised and applies to all customers.
There will be an early termination fee incurred when the account is terminated within the contractual period. Customers that relocate can receive the reimbursement of the early termination fee if they meet the following requirements:
Apply for a new Geneco Account at the published rate at that point in time.
Account to be under the previous account holder's name.
Plan to cover the remaining months of the old contract.
All this information are made available in the Factsheet which customers can view prior to sign up or renew their contracts.
We note that the Customer Experience Team has responded to your email. Kindly respond to the email if you wish to have further clarification.
Have a pleasant week ahead.
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Geneco Electricity Plans
Plan name | Plan type | Duration | Electricity Rates / Price per kwh (incl. GST) | Benefits |
|---|---|---|---|---|
Get It Fixed 24 | Fixed rate | 24 months | 31.30 ¢/kwh |
|
Get It Fixed 12 | Fixed rate | 12 months | 31.60 ¢/kwh |
|
Give Us a Try | Fixed rate | 6 months | 32.00 ¢/kwh |
|
Summary of Geneco's electricity plans, rates and prices
Features and Benefits of Geneco
- Overall, Geneco has one of the most competitive prices for fixed rates electricity plans. Their Give Us a Try 6-month plan is priced at 29.80¢/kWh, Get It Fixed 12 plan is priced at 29.20¢/kWh, and Get It Fixed 24 plan is priced at 28.80¢/kWh.
- Select between Carbon Credits (CC) or Renewal Energy Certificates (REC) to add on any plan you want.
- No transmission loss charges for all plans.
- No monthly fees necessary for the majority of the plans (excluding Get It Green, and Get Sunny) .
- Get a 1% cash rebate for POSB Everyday Card holders.
Geneco's Price Match Guarantee
Geneco also offers a price match guarantee for its Give Us a Try (6-month plan), if one were to see a lower price than Geneco’s within 7 working days of sign up, Geneco will refund you the difference for that contract period. Terms and conditions apply.
Need help choosing an electricity provider? Compare Singapore's Best Electricity Retailers with Seedly's Open Electricity Market Comparison Tool
Fees and Charges for Geneco
- One-time Registration fee: None
- Security Deposit: Chargeable
- Late Payment Charge: 1% interest on the outstanding balance from the previous month
- Early Termination Fee: $60 - $720. The early termination fees charged by Geneco is a one-time fee corresponding to the consumer’s dwelling type.
FAQs for Geneco
1. How to switch to Geneco?
Choose a plan on Geneco's website, enter your details and wait for a Geneco representative to get in touch with you. Don't worry! Switching of retailers will not cause disruptions to your electricity supply.
2. Do I have to switch from an analogue to a AMI meter for the Get Free Sundays plan?
It is not compulsory. If an AMI meter is installed, one will be able to measure their actual consumption on a half-hourly basis, allowing actual Sundays off. If you use an analogue meter, you will be given Sunday’s off based on the daily load profile that the Energy Market Authority has developed.
3 . How long does it take for me to switch over?
After sign up and submission of verification, Geneco will begin the verification process. The transfer process will take approximately 2 to 4 weeks upon submission of NRIC/FIN.
4. Are there fees for early contract termination?
Yes, there will be an early termination fee charged based on your dwelling type. Please refer to your contract for the exact amount.
Contact Geneco
- Phone: 63636677
- Operation Hours: Mon to Fri, 9am - 5.30pm
- Address: 450 Alexandra Road., #01-01, Singapore 119960
About Geneco
Geneco is a leading electric provider powered by Seraya Energy. Priding itself upon 48 years of experience, 18 years of award-winning customer service in electricity retailing since 2001 and 19 plus years of energy expertise, the UK based company is determined to help Singaporeans find the best ways of buying electricity. Geneco largely believes in providing sustainable energy to your homes. And thus also sustainable initiatives.
Contact us at [email protected] should you require any assistance or spot any inaccuracies.
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Totally agree. I contacted them since Sep 2022 on contract issues and their CS only call back once and never follow up to settle the case. I have ongoing emailed and called for almost 6 months until my contract is terminated in Feb 2023. In those months they never call back and it is customer who always call to push them. Customer is not their number one priority when we pay for their serivce.