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4.5
Reviews (98)
4.5
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  • Stashaway was the most overpromise, under-deliver app that I have been on. I put in 12k on a medium risk profile, and my return was 60 dollars on 12k after 8 months! To top it off they charge 8 dollars per month as fee to further eat into the return. I would be okay with all that because after all investments go up and down all the time but they even lack transparency. I asked them to give me a timeline chart of my returns so I can see how my investment performed over a period of time, and their Customer Service tells me that they can't provide me a time series. Quoting their agent: "What we can provide is a plot for Portfolio 12 and Portfolio 28 (with S&P500 as a benchmark). Yours was a Portfolio 16 so it would be somewhere in between those 2." Really! It took them a month to finally give me a time series plot of my investment. I'm not sure how a platform can't provision for basic transparency and yet expect people to trust them with their investments.
    2 comments
    6
    Valerie Kok
    Valerie Kok

    21 Sep 2018

    Hi Ankita, thank you for your genuine sharing. Some of the key points you need to know while investing ETF. It helps you to make informed choices. It's very useful. I can share with you.
    Amanda Ong
    Amanda Ong

    02 Aug 2018

    Hi Ankita, My name is Amanda and I am the Head of Client Engagement here at StashAway. First off, we would like to apologize for the response you received when asking for a time series plot of your returns. Since then, we have actually used this as training and have improved the quality of our answers. We strive to provide detailed answers both qualitatively and quantitatively, even if the calculations are manual. A time series plot does take some time for us as we have to either get the data from the tech team or to look for the daily EOD NAV and then plot it. We do not currently have this data readily available in an exportable format, but we are working on this and it is the pipeline for us. We do understand your disappointment with the performance of your portfolio. As mentioned by my colleague in your email correspondence, your returns actually exceeded the expected return of the risk profile you selected at the end of January. However, the market correction in February did negatively affect your returns (my colleague provided the actual returns in that email) but our risk management framework works to ensure that we protect our clients' capital in those times. Market corrections typically only last a few weeks and should not affect medium to long term investors asset allocation. Our investment framework does contain a risk management component that would be activated should data show that a sell off is more than a temporary correction. We do recommend staying invested over the long-term. If there are unrealized losses on assets during a market correction, in theory, selling these assets may realize the paper losses. Maintaining a long-term perspective, investing steadily and consistently into a diversified portfolio, and sticking to a disciplined investment plan are the key principles for successful investing. Following these principles regardless of market conditions will have a bigger influence on your long-term returns. I hope i was able to provide some insights on your returns and if you'd like, I would appreciate the opportunity to speak to you over our handling of your queries in the past. Once again, thank you for your feedback, Ankita, and if you would like to discuss further on any of these points, please feel free to reach out to us and i'd would be happy to schedule a call to take you through any of your questions or concerns. Best, Amanda
  • Pros: - min. investment at $100 so anyone can start investing with robot. - fractional shares: every single cent is being invested to make it all works for me. - good rebalancing tactic, done twice a year with email reminders if investor wish to let robo auto rebalance or user manually do the rebalancing! - actively engaging the public (talks and monthly cio updates article) - excellent customer support - nice and clean ui even more features now on the mobile apps - monthly statement now available via apps (like telco apps) - cheaper fee for a hassle free investment service that provides diversification (as compared to unit trusts/mutual funds) cons: - more than 4 months where returns stagnated and dropped due to currency risk (as stashaway invests in usd rather than sgd) - no choice. - asked cio personally that even with the most aggressive portfolio, they still allocate quite a significant portion to us treasury bonds as safety against any real bear market. - they invest mostly in etf, basically follow the idea of warren buffet to bet in indexes rather than individual funds since no fund managers in the past 10 to 20 years has beaten the indexes, so even with the most aggressive portfolio, you're still quite safe. however, if you prefer higher returns, it is best to diy using value investing methods. - higher fees than the rest of robo. interested to join can use my referral code for up to $10,000 sgd managed for free for 6 months! https://www.stashaway.sg/referrals/hangchot2kwj
    4 comments
    3

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    HK Guo
    HK Guo

    09 Sep 2018

    Regarding the point on rebalancing. Done twice a year with email reminders if investor wish to let robo auto rebalance or user manually do the rebalancing! Actually, you might have misunderstood. Rebalancing is always performed automatically. Below is an extract of StashAway reply to me:- Just to provide clarity, StashAway rebalances and reoptimizes your portfolio. Rebalancing aims to keep your portfolio(s) at the optimal composition (each ETF has a target composition based on your chosen risk level and time horizon) by buying/ selling ETFs when its actual weightage exceeds the rebalancing band. It can happen daily, weekly or monthly. It is done automatically by our technology that monitors your portfolio in real time. Re-optimization, on the other hand, change the asset allocation by recommending new ETFs for the portfolio(s), due to change in economic regimes. This means your portfolio(s) may now contain existing ETFs with a different weightage and new ETFs. Therefore, rebalancing is done automatically while you have the option to opt out of auto re-optimization.
    HC Tang
    HC Tang

    26 May 2018

    Quoted from StashAway email reply to Financial Horse: https://financialhorse.com/stashaway-responses-from-the-ceo-and-my-thoughts/
  • Pros: - Fractional shares: every single cent is being invested (make all your money work for you) - Investment framework which differentiates themselves from other robo-advisors (do spend some time to understand it, how the different regime would change the portfolio allocation, how is the portfolio being reoptimized/rebalanced) - Actively engaging the public (talks and monthly CIO updates article) - Excellent customer support - Nice and clean UI - The convenience of a mobile application - No minimum amount required to invest (event student drawing pocket money can do it!) - Cheap for a hassle free investment service that provides diversification (as compared to unit trusts/mutual funds and diversifying/rebalancing the portfolio yourself is not going to be cost-effective unless the amount is large) Cons: - Limited visibility into the transactions in the UI (everything can be found in the monthly statement but that requires the user to wait a few weeks for it) - Exchange rate (SGD deposit to USD) cannot be found in the UI or monthly statement (this can be reversed/computed from the USD cash flow in the monthly statement) Although I find the cons pretty annoying (could be just me), I believe the pros outweigh the cons, hence the 5 stars review. Not reviewing/commenting on the returns as I feel that it is too short/early to guage . On a side note, I would like to share my observation (walk the talk) - I met up with the CEO of StashAway, Michele and asked if he has invested his own money. He immediately logged in and showed me his account. Not so much of a pros/cons but I thought it shows a lot :)
    0 comments
    3
  • Updated on 26 Jan 2018
    I have been on Stashaway for over a quarter (3 - 4 months). Here is what I found. Pros: - Really simple to use and start with only $100, I started with $1k and a monthly deposit of $100 - Very attractive management fees only a few dollars every month - Overall returns were good, at around 2% over that quarter. (Also, the rebalancing was interesting, with email reminders etc.) - I like the iOS app which allows me to track my investment performance on the go Cons: - There was over 1.5 months where returns stagnated even dropped a little bit - This was mainly due to currency risk (as Stashaway invests in USD rather than SGD) - I think where you put your lump sum investment at the start really matters especially when I believe all SG investors in US markets would have been affected by the currency loss.
    0 comments
    3
  • Been using this for the last 7 months and i'm up a solid 3% on a balanced portfolio. The free sessions they hold are great and they have performed consistently with low volatility as promised, no real complaints
    1 comment
    2
    Yap Er Yean
    Yap Er Yean

    01 Jan 2019

    Do you use lump sum or DCA method?
  • I invested 10kusd in March 2018 in portfolio risk 28, still negative 0.5% today. I think better to do dollar cost averaging than invest 1 lump sum like me.
    2 comments
    2
    Amanda Ong
    Amanda Ong

    28 Jan 2019

    Hi Nicholas, We completely agree with you that in most cases, Dollar-Cost Averaging is a better strategy than investing in a lump sum. This is something that we often recommend to our clients Market timing is very difficult to achieve- in fact, research has shown that market timing can be detrimental to your long-term investment performance. Studies found that almost all big stock market gains and drops are concentrated in just a few trading days each year (https://www.ifa.com/12steps/step4/missing_the_best_and_worst_days). Missing only a few days can have a dramatic impact on returns. For example, between 1994 and 2013, just missing the 20 best days of the S&P 500 would have eroded 67% of your returns. As the best days and worst days of the market are equally concentrated, timing the market can be a perilous proposition, and may be detrimental to your long term returns. Another academic study (http://blog.iese.edu/jestrada/files/2012/06/BSMTDow.pdf) examined the probability that market timing can benefit investors' returns. Examining the Dow from 1900–2006 shows that "a few outliers have a massive impact on long-term performance. Missing the best 10 days resulted in portfolios 65% less valuable than a passive investment and avoiding the worst 10 days resulted in portfolios 206% more valuable than a passive investment. Given that 10 days represent 0.03% of the days in the sample, the odds against successful market timing are staggering." This is an article we have written on thinking through dollar cost averaging that you might find useful as well: https://www.stashaway.sg/r/dollar-cost-averaging If you do find that your risk level is set too high, you can adjust your risk level at any time you wish. It is important that you select a risk level that is in line with your risk appetite and does not keep you up at night. If you’d like, we would appreciate the opportunity to speak with you regarding your portfolio’s returns. Once again, thank you for your feedback, Nicholas, and if you would like to discuss further on any of these points, please feel free to reach out to us.
    Chong Learn Khang
    Chong Learn Khang

    30 Nov 2018

    Great to find someone that shares the same sentiments. I am also a believer of dollar cost averaging. :)
  • Updated on 17 Sep 2018
    Stashaway was extremely easy to set up. They offer portfolios catering to different risk appetites, and tells you what the compositions of the different portfolios are. I like that the portfolios are well diversified. However, do note that most of what constitutes the portfolio are bought in USD, and there contains some currency risks!
    0 comments
    2
  • Updated on 16 Jan 2018
    Pros: - very simple to use, especially for those looking for hands-off experience - easy to deposit and withdraw, no issues faced - able to track performance via App - transparent fees structure - low minimum deposit - flexibility in one-time or regular investments - multiple options to manage risk appetite Con: - USD currency exchange rate fluctuations affecting returns, especially in the short-term. should not be too big a deal in the long-term though
    0 comments
    2
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Nicholas Isidore Ong
Nicholas Isidore Ong,
Level 3. Wonderkid
Updated 3w ago
Don't recall the need for "-" most of the time, even when doing bank account transfers.

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Jaren Ng Kok Liang
Jaren Ng Kok Liang,
Level 2. Rookie
Answered on 20 Apr 2019
Have you started investing with StashAway yet? Sign up with my link and we'll both get up to $10,000 SGD managed for free for 6 months! https://www.stashaway.sg/referrals/jarenn8w

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Loh Tat Tian
Loh Tat Tian,
Level 6. Master
Updated 3w ago
A lot of people are in the red now. I agree with the Nicholas and Yang Teng. I'm comtemplating to increase my monthly contribution precisely because the market is falling (this is a method done called, dollar cost averaging). The method works because we anticipate all these indexes to rise again after a few years. But never, ever DCA into a stock, unless you are sure it will not bankrupt and will rise again as a superstock.
About StashAway
OperationsMAS Capital Market Services Licence (CMS100604-1)
MethodologyEconomic Regime-based Asset Allocation (ERAA)
FeesBetween 0.8% to 0.2% of total invested per year
MinimumNo minimum to start

About StashAway

StashAway started in the year 2016 by ex ZALORA Group CEO, Michele Ferrario and ex Nomura MD, Freddy Lim.

It is Singapore’s intelligent, automated digital wealth manager that personalises, rebalances, and optimises your portfolio so you can reach your goals.

Method of investing for StashAway

StashAway adopts an Economic Regime-based Asset Allocation™ method.

It is an investment strategy that harnesses economic trends to maximise your returns at the risk level that feels right to you.

Minimum investment and fees for StashAway

StashAway has no minimum balance required. This means that any amount of investment is welcomed.

StashAway charges a management fee ranging from 0.2% to 0.8%.