Endowus Reviews and Comparison - Seedly
 
Reviews (33)
4.8
Reviews (33)
4.8
  • 5
    27
  • 4
    6
  • 3
    0
  • 2
    0
  • 1
    0

Read reviews that mention

customer support

onboarding experience

invest cpf

cpf srs

user experience

fee low

invest srs

cash cpf

fund cpf

investment method

Most Recent

  • Most Helpful
  • Most Recent
  • Low to High
  • High to Low
  • Updated review of Endowus (and comparison with StashAway, MoneyOwl & DBS digiPortfolio) - 8 Nov 2019 Wont give 5 stars because i believe there is room for improvement :) 1. User Interface This is very important because it is your representing the company and it is your face when you are not standing in front of your customers. Endowus has good UI and quite comparable to the one from DBS digiPortfolio & StashAway. MoneyOwl is quite far behind in this aspect. For example, you can tell return rate from MoneyOwl's UI but you cannot tell the amount of return. 2. Onboarding Experience Account opening - I have tried to open MoneyOwl account 3 times (for myself & family members) and all applications were processed in the next business day. I have also tried to open Endowus account 2 times too and the experience was mixed. An application that was submitted later got processed successfully within 3 business days but another application that was submitted 1 business day earlier missed the promised timeframe (indicated on the web). MoneyOwl definitely seems to be more efficient here. DBS digiPortfolio is built into the internet banking so everything is quite seamless. Funding - All fund transfers for MoneyOwl's cash account (with iFast) were reflected in the account within 30mins but it takes 1-2 days to see your fund in Endowus's cash account (with UOB Kay Hian). Once again, MoneyOwl is definitely more efficient here. Not sure if it is a tech constraint at Endowus & UOB Kay Hian but personally, i really like the quick turnaround time from MoneyOwl. DBS digiPortfolio is not exactly seamless here because you have to convert your cash to USD if you are investing for global portfolio. Investment Order Execution - all service providers are taking 3-4 business days to complete the order. 3. Fee Endowus is slightly cheaper than MoneyOwl for cash investment but much cheaper for SRS investment. If you have large AUM, the fee is going to be cheaper with Endowus and Stashaway. As for the fee on CPF investment, i believe this is one of the cheapest options in Singapore currently. DBS digiPortfolio fee is very competitive at 0.75% p.a. 4. Connection with customers DBS has really strong brand in Singapore, it is going to attract people with competitive fee at 0.75%. However, brand name alone is not sufficient. People care about how you engage with them. Endowus is doing well here because the response is quick and very often, they address your feedback & suggestion by making series of enhancements. I had similar experience with StashAway too but MoneyOwl is just not as good because sometimes it feels like they don't understand my pain. DBS digiPortfolio is new but i have tried to interact with them via email. The team will answer straightforward questions fairly quickly (~1-2 days) but on question like "why did you choose distributing class ETF over accumulating class?" the team keep giving template answer that doesn't answer to anything.
    1 comment
    4
    Lean Sing Ding
    Lean Sing Ding

    2w ago

    Hi Caleb, thank you for detailed feedback! We are always trying to find ways to improve our platform to enhance user experience. Please continue to give us feedback as you always helpfully have. Thank you! Lean Sing|Endowus Client Experience Lead
  • Posted 2w ago

    Purchased

    Endowus

    Setting up an account was really quick and simple, and customer support is extremely responsive. This is the only way to invest my CPF- and so diversely- and am thankful fees are so low!
    0 comments
    2
  • Updated 2w ago

    Purchased

    Endowus

    CPF-OA gives interest of 2.5%. There should be more effective and efficient options to grow my money. I like EndowUs for its ease of use and simplicity to navigate. The solution offered is very sensible and practical. And so intuitive! The fee is low - to my liking - I think it is the platform with the lowest fee in Sg. Good job. Keep up with the improvement.
    0 comments
    3
  • Updated 2w ago

    Purchased

    Endowus

    Endowus is a Singapore-based investment platform that enables people to invest their CPF, SRS, and cash savings better, at the lowest cost possible. Endowus has most of the basic information that any user will need regardless if you’re entry-level. Endowus platforms enable you to observe ongoing enhancement like portfolio changes and renaming goals as well as some other subtle changes. The interface from Endowus is relatively user-friendly as well. 

Endowus’s account creation is quite simple if you have all your information with you and it will take roughly about 3 business days for the account to be successfully created. Any investment order execution may take up to 4 days to complete the order. Endowus is recommended as it’s more cost-friendly as compared to the others. I suppose everyone is looking for the best method to cut costs while trying to earn more. This is the platform that I will recommend to all.
    1 comment
    2
    Lean Sing Ding
    Lean Sing Ding

    2w ago

    Hi Aaron, thank you for the vote in confidence! We are glad that you found our interface relatively easy to use. Please feel free to reach out to us should you have any queries or feedback at all. Lean Sing|Endowus Client Experience Lead
  • Updated 2w ago

    Purchased

    Endowus

    I have invested with Endowus for a few months and I am impressed with the level of customer support they provide. Support emails are responded to quickly and with sufficient depth to clarify my concerns. The user interface on their website is excellent and I have seen several incremental improvements over the past few months. Some key improvements are the display of the total amount invested since day 1, indication of significant events (such as a new deposit of funds) in the investment performance graph which enhances interpretation of the performance. My current portfolio is clearly indicated with breakdowns in terms of % stocks or bonds, top 10 stock holdings, % sector/country allocation. A detailed overview of each fund they offer and why they are chosen by Endowus are provided as well. Access Fees charged to us are also clearly displayed. Endowus provides a modeling feature which showcases the historical performance of several variants of portfolio composition, eg: 80% stocks 20% bonds etc. The occasional email newsletter from Endowus is well worth a read too 👍 Finally, the cherry on the cake is that they have recently been granted approval from MAS to allow users to invest with them using CPFIS :)
    1 comment
    2
    Lean Sing Ding
    Lean Sing Ding

    2w ago

    Hi WJ, thank you for the vote in confidence! We are so glad you noticed the incremental improvements over the months! Our team has been working super hard to incorporate suggestions from clients to improve the UX and we are glad you found that it enhanced your experience. We will continue to work hard to bring the best solutions across a cutting edge digital platform to our treasured Endowus clients. Lean Sing|Endowus Client Experience Lead
  • Updated 2w ago

    Purchased

    Endowus

    [Onboarding Experience] Signed up, linked UOB and CPF accounts. Very smooth sign up and onboarding process. All done online, easy to apply. [Customer Support] Superb customer support. Emailed them about my CPF deposit for intial investment, was resolved quickly and great response! Too early for me to see the real returns come in. Minimum investment is $10k cash or cpf.
    1 comment
    2
    Lean Sing Ding
    Lean Sing Ding

    2w ago

    Hi Gabriel, thank you for the vote in confidence! We worked hard on trying to perfect the client on-boarding experience and we are glad you found it seamless. We will continue to work hard to bringing the best financial solutions to you and our clients. Lean Sing|Endowus Client Experience Lead
  • Updated 2w ago

    Purchased

    Endowus

    Easy to sign up. Would be great to have an app for ease of access and to check portfolio performance
    1 comment
    2
    Lean Sing Ding
    Lean Sing Ding

    2w ago

    Hi Stephen, thank you for the vote in confidence! We are glad you found signing up easy - part of our joy is to ensure seamless on-boarding of all clients. While currently we have no plans for an app - we do have a platform that is easily accessible on a mobile browser. Once again thank you for your vote in confidence! Lean Sing|Endowus Client Experience Lead
  • Updated 2w ago

    Purchased

    Endowus

    [Onboarding Experience] On boarding was very quick. So quick that I took some time to go into the plan I wanted. Great that it remembered from where I left off. [Investment Method] Cpf investment funds were chosen quickly by endowus. Also, they have the lowest fee in the market now. I checked the expense ratio and they picked the reasonable ones. Great.
    1 comment
    2
    Lean Sing Ding
    Lean Sing Ding

    2w ago

    Hi Edwin, thank you for the vote in confidence! Our investment team led by Sam Rhee was very judicious in choosing the best portfolios for both Cash and CPF portfolios - so i am glad you are satisfied with it. Please feel free to reach out to us should you have more queries. Lean Sing|Endowus Client Experience Lead
Questions (39)

Recent Activity

  • Recent Activity
  • Unanswered
  • Trending

Endowus

Supplementary Retirement Scheme (SRS)

Robo-Advisors

Investments

Lean Sing Ding
Lean Sing Ding
Level 3. Wonderkid
Updated 3d ago
Hi Anonymous, There is currently no difference between cash and srs portfolios. The fees are different because in addition to the fact that cash portfolios cost more for us to operate , we do want to incentivize clients to invest their SRS hence we cap our fees similar to our fees for CPF-IS. We do hope, in future, to be able to lower fees for Cash Portfolios too. We thank you for your interest and we hope to be able to serve you soon! Lean Sing Client Experience Lead

Endowus

Robo-Advisors

Josh Ng
Josh Ng
Level 4. Prodigy
Answered 2w ago
I think for your question, it's better to have a 1:1 consultation with a financial advisor as there are caveats to your lifestyle habits, risk tolerance etc. I know this is probably not the answer you are looking for but the question in itself is too broad to give a tailored response. With regards to Endowus, I believe you need to have a base capital of $10k for you to start using the account, and that capital can be a mix of cpf, srs or cash. Their customer service is excellent (based on my experience) so you can reach out to them directly via email and I'm quite sure you will have some of the questions answered more appropriately. Good luck!

Robo-Advisors

Endowus

MoneyOwl

Dear Anonymous, Thank you for your question. Yes the funds available for CPF are different as we can only use funds that are on the CPF Investment Scheme (CPF-IS) included List of Unit Trusts. Dimensional World Equity Fund is not yet CPF-IS approved. The minimum investment amount of SGD 10,000 is across the different accounts (cash, SRS, CPF). I.e you can invest SGD 5k in cash and SGD 5k in CPF. The fees are calculated separately for CPF/SRs and cash investments. I personally think one of the most important functions of the Endowus platform is the ability to get a holistic view across your different goals and account types. For example, you can create a goal for your retirement, and use your cash, CPF and SRS funds to work towards the goal. You can view the rolled-up performance of all 3 account types, and have a holistic view of how much progress you have made towards reaching the goal.

SeedlyTV EP04

Robo-Advisors

Smartly

MoneyOwl

StashAway

AutoWealth

Endowus

John Smiths
John Smiths
Level 4. Prodigy
Answered 3w ago
Our feedback on the robo-advisors that we have accounts with would be the most useful because we are actually users of the interface as investors. The first part of your question - "Apart from your own", is an exclusion that serves no purpose other than to confuse people trying to answer your question. Just stick to the second part of your question on which Robo-Advisor do we prefer and why. It's more useful to you. I like StashAway the most because of its ever-improving user interface, consistent customer engagement, varied ETFs selection and higher returns along with the higher risk. But I have a soft spot for Smartly because while it's not as good in every aspect, it gives me a certain number of days of management fee waiver every month for investing regularly.

SeedlyTV EP04

MoneyOwl

Smartly

StashAway

AutoWealth

Endowus

Chuin Ting Weber
Chuin Ting Weber
Level 5. Genius
Updated on 30 Apr 2019
Hi Anonymous, this is Chuin Ting, CEO/CIO of MoneyOwl. Thank you for your question. I will try to describe the value-add that MoneyOwl brings and let you decide how it compares with the other companies mentioned here. First, MoneyOwl is not really a pure roboadvisor but a bionic financial advisor - meaning we combine human wisdom and tech - we have an investment robo but we also have a substantial team of well trained (fully salaried) client advisers. We believe that good advice helps to bring about a successful investing experience and that such advice must involve a human element. Advice includes asset allocation, risk profiling, fund selection, monitoring, rebalancing and very importantly risk coaching to help investors stay invested through turbulent market times. There are many reports that show that investors lose out on market return because they panic and sell too early. An adviser adds value when he or she can help investors understand how markets work and stay invested over the long term to capture market return, rather than time the market. Because it involves connecting the head and the heart, we need technology to do the quantitative parts but we also need human wisdom and empathy. Hence sometimes I hesitate actually to say we are a roboadvisor! Second, in terms of scope of advice, MoneyOwl is not only an investment (robo)advisor, but a comprehensive financial adviser. The investment robo module is our third - after insurance and wills - and soon we will launch comprehensive planning where we integrate both CPF planning and investments for retirement planning, plus introduce retirement withdrawal concepts. Third, we are confident to be this bionic, comprehensive financial advisor because of our DNA and parentage. MoneyOwl is not a pure start-up in that we are a JV between two home-grown Singapore corporates, NTUC Enterprise and Providend, who have been serving Singaporeans for decades. From the NTUC side, we inherit our inclination to serve the ordinary folk through fit-for-purpose solutions, hence our investing quantum starts from $100 lump sum/ $50 monthly. From the Providend side of our parentage, we inherit deep expertise and experience in best-in-class, conflict-free and holistic financial advice. Fourth, we believe that our investment philosophy and expression of it through the way we construct and manage portfolios - when coupled with advice - give clients a very good chance of a successful investing experience. Because we are at our core advisors, more than fund managers, (even though we have a full fledged fund management licence), we do not define successful investing as being about maximising return or even maximising risk-adjusted return. Rather, we want to advise and structure investments for clients in such a way as to give you the best odds of meeting your goals. From a combination of evidence we have examined and experience including across the GFC, we know that the keys to successful investing lie in 4 areas: being globally diversified; aiming for market-based return, rather than trying to beat the market through "active management" (either by adjusting asset allocations tactically in response to reading of economic conditions, forecasts or events); keeping costs low; and staying invested over the long term. I hope that this gives you a good picture of how MoneyOwl thinks about its journey with Singaporeans in putting their money to work towards greater financial security. Thank you again for your question!

Investments

MoneyOwl

Smartly

Robo-Advisors

StashAway

AutoWealth

Endowus

Gabriel Tham
Gabriel Tham, Tag Team Member at Kenichi Tag Team
Level 9. God of Wisdom
Answered 4w ago
Some of them have referral programs to reduce your advisory fees. Most of them reduce the advisory as your AUM increases. Technically, that means it reduces with time as your investment grows.

MoneyOwl

Smartly

Robo-Advisors

Dividends

Investments

StashAway

AutoWealth

Endowus

Kenneth Lou
Kenneth Lou, Co-founder at Seedly
Level 9. God of Wisdom
Updated on 07 Jun 2019
To answer your first question, yes your dividends are re-invested back into the portfolio. It will go back into your account and it will be whon in the transaction statement monthly. In fact, I think most robo advisors witholding tax will all apply. If you transfer that amount into your Robo-advisor account (it is basically their bank account) the total amount will be managed by them (usually they will keep a small % as cash) but almost 95% or more will be invested based on your risk preference and appetite. Hope this helps!

Robo-Advisors

MoneyOwl

Smartly

Investments

StashAway

AutoWealth

Endowus

Mike Ferrer
Mike Ferrer, Head Of Community Management at TenX
Level 4. Prodigy
Answered on 18 Sep 2019
I don't work at any of the roboadvisors/digital wealth management platforms but have attended enough meetups where the StashAway or Endowus teams answer these questions when people ask. It's usually confidential and something they can't disclose because it's private business information that could be sensitive for their clients and also poses competitor analysis risk.

MoneyOwl

Investments

Robo-Advisors

StashAway

AutoWealth

Endowus

Don't plan to time the market. Stick to your risk profile and stay invested. Markets will go up and down, it's inevitable, but we only don't know when. One thing that has been certain so far, is that even if you invest at the highest points before a crash in a globally diversified portfolio, but stay invested for a good 15-20+ years, you will still be in the green. We've been expecting a crash since 2016. Hasn't happened. If you stayed defensive, you'd missed out huge gains in 2017. If you turned defensive at the end of last year, you'd miss out on one of the highest quarter YTD returns for the start of 2019.

Investments

Robo-Advisors

Smartly

MoneyOwl

StashAway

AutoWealth

Endowus

Tai Zhi
Tai Zhi, Chief Investment Officer at Autowealth
Level 6. Master
Updated on 09 May 2019
Since 2001 when world data was first available. This would have covered many market cycles and crises including the 2001 Dot-Com bubble, 2003 SARS epidemic, 2008 GFC, 2010 Euro Debt Crisis I, 2011 Euro Debt Crisis II, 2015/16 China meltdown. The backtesting is carried out to provide scientific basis for our return & risk projections. That said, we strongly urge you to assess our actual investment returns which are published and updated on our website https://www.autowealth.sg/strategy.php This practice of publishing investment returns is a reflection of our confidence to deliver superior returns and also a reflection of our values to provide transparency. We note that we are the first in the robo-advisory space and the only one to do this.
Load more questions
About Endowus
OperationsMAS Financial Advisers Licence no. 100066-1
MethodologyGlobally diversified core investment portfolios that target the proven sources of returns at a low cost, executed through best-in-class global asset managers, such as PIMCO and Dimensional.
FeesAll-in flat fee of 0.25% to 0.60% p.a. based on clients assets under advice.
Minimum$10,000 initial investment / $100 monthly

About EndowUs

EndowUs is a sophisticated, digital-first independent financial advisor with a focus on advancing the human experience of money. The partners set up EndowUs to institutional-quality financial products at the lowest cost possible to individual investors in order to help them secure their financial future.

The investment office is led by Sam Rhee, previously CEO and Chief Investment Officer at Morgan Stanley Investment Management.

Method Of Investing For EndowUs

EndowUs's proprietary institutional process enables every client to have a globally diversified core investment portfolio that is:

  • Personalised
  • Holistic
  • Multi-asset class

The company utilises funds from global fund managers, such as PIMCO and Dimensional, with real, long-term proven track records at a fraction of what the industry average costs.

Minimum Investment And Fees For EndowUs

The current minimum amount for investment is $10,000.

EndowUs also charges an all-in flat fee of 0.25% to 0.60%.