Endowus

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Pinned by Endowus

• P

  Pvn

  Level 3. Wonderkid

  Updated on 20 Oct 2020

  Purchased

  Endowus

  [Onboarding Experience] Opened the account after watching the seedly's robo war webinar in May 2020. Took around 2-3 weeks to get the account ready, slightly longer than other roboadvisors, maybe there were many backlogs during the period. The form-filling process is standard, noting stood out and should be pretty standard. [Investment Method] Main investment vehicle from Endowus is unit trust in SGD. I started my investment journey with unit trust 10 years ago so the concept is not as foreign to me, however due to high fees I've stopped investing with unit trust a few years back and ventured to other markets or ETFs. However I still proceed to invest with Endowus after hearing about them, even though they use unit trust. This is because Endowus rebates back trailer fees (sometimes making final fees low as some ETFs), provide access to unique and curated (unit trust) funds and allowing CPF to access funds that are otherwise not available like US S&P index. Most unit trusts curated by Endowus are also SGD-hedged so you don't need to worry about FX rate, while my own USD-based ETF/shares are currently fluctuating and at mercy of the FED. [Waiting Time] Most execution actions (buy,sell) are quite slow to be reflected in the front-end. Understood that the execution might be instant but it could take sometime to be reflected in various interfaces like custodian accounts, Endowus itself etc. So be patient! Similarly the account statement/documents can be quite slow to publish in front-end as well, but UOB's snail mail letters are consistently on-time so we can also refer to them. [User Experience] Took sometime to get used to the web interface. Have not tried their newly-launched mobile app as I'm trying to stop looking at investment return/loss too frequently! [Customer Support] Excellent support via chat & emails. Turnaround time is less than 24 hours for email. [Others] -Custodian/ownership of investment The unit trust purchased are under our own name custodized by UOB Kay Hian account. This is highly beneficial for us customers, especially in case of unfortunate closure of roboadvisor we wouldn't need to force sell investment at the wrong time. It's also for a peace of mind to know the investment is under our own name. - Insights & Learnings I thoroughly enjoy the webinars co-hosted by Endowus team from local personal finance bloggers to financial gurus from big fund manager house. These contents help me understand and be confident about my choice of investment better.

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• GC

  GK Chong

  Level 2. Rookie

  Updated 2w ago

  Purchased

  Endowus

  [Onboarding Experience] It was a very fast and easy process. Platform is user friendly. Webinars provided are informative. I will highly recommend for users who are contemplating between service providers.

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• T

  Terence

  Level 2. Rookie

  Updated 2w ago

  Purchased

  Endowus

  [Onboarding Experience] On boarding is very smooth, not even small hiccups. I signed up using MyInfo and the account is ready within 3-4 days. Form fillings process is similar to other robo advisors/brokers, nothing special. [User Experience] Both web site and mobile app are very easy to use. Though the website has more features than mobile app, I usually use mobile app nowadays since I can login and check the price with fingerprint login. [Customer Support] They respond to the queries within a day. Superb! [Fees] Their fees are very competitive and transparent. There is a page explaining which fees is charged by different parties! [Others] One suggestion I would like to make is if the user creates multiple portfolios and deposit money, the system should allow which portfolio to be funded first.

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• 

  Marcus Mok

  Level 2. Rookie

  Updated 2w ago

  Purchased

  Endowus

  [Onboarding Experience] Onboarding was smooth. Lean Sing, their Cilent Experience Lead, was a tremendrous help in walking me through the investment philosophy and methodology of Endowus. Whole process took about one week, but that was in January and I think it is even faster now. [Investment Method] Endowus' approach is passive asset allocation based on your risk appetite, widely diversified. What I like is the low cost and evidence-based approach, as well as the access to institutional funds. Endowus also provides clearly written rationale for each of the funds it endorses. I also like the transparency around the fees. I am also a regular viewer of the Youtube webinars, and the content helps me to understand Endowus' approach better and learn new things. Wishlist: Would be great if Endowus can also provide the latest Fund Factsheet. This gives insights into the investing philosophy of the funds. [User Experience] I like how the platform displays the projected returns after inputing every preliminary investment decision. I also like how the team continously innovates and improves the user experience, especially in developing a nice app and constant new enhancements to the platform. Very responsive to cilents' feedback. Another BIG plus is the ability to invest CPF OA as well. This is a huge advantage over the other Roboadvisors (I also use Stashaway and Syfe). Although it's only unit trusts, the cost is significantly lower compared to other platforms and even DIY. [Returns Rate] Invested CPF OA in a 60/40 portfolio in Feb 2020 before the March clash. Violatility was acceptable, so I continued to DCA monthly through the low trough. Now sitting on a 5%+ return after 9 months, beating OA and SA rate. Very happy with the returns. My June SRS investment (80/20) has also done well, now sitting on a 8%+ return (time-weighted 4.7% YTD).

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  David C. Angdi

  Level 2. Rookie

  Updated 2w ago

  Purchased

  Endowus

  I started using Endowus since around 6 months ago, and so far my experience has been great. I considered Endowus because I would like to invest my SRS and only a number of robo-advisory provided such product. What I really like about Endowus is that it offers low cost, and so far the investment performance has been good despite the unprecedented times we are in at the moment. I also like the fact that Endowus taps into global fund managers (e.g. Vanguard, PIMCO, etc.) to create the offerings to the customers While the website offers a great user experience, a dedicated app will be good for ease of access to the platform. In conclusion, I strongly recommend Endowus to those who would like to tap into a well-performed, easy, low-cost investment.

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