Union Power
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This product is managed by Union Power.
Summary
Product Page Transparency
- Claimed in October 2020
Union Power Review 2021
Union Power is an electricity retailer, licensed by Energy Market Authority (EMA) and a member of Union Energy Group (UEG).
If you're wondering why UEG sounds so familiar, that's because they're the same group which supplies gas to your favourite hawker centres. Yep, that's how your favourite hawker stalls can cook up your favourite char kway teow and mee goreng.
More importantly, Union Power is committed to helping you manage your energy costs in a hassle-free and cost-effective manner. So if you'd like to lower your electricity bill today, why not consider Union Power for your power solutions?
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This product is managed by Union Power.
Summary
Product Page Transparency
- Claimed in October 2020
Union Power Review 2021
Union Power is an electricity retailer, licensed by Energy Market Authority (EMA) and a member of Union Energy Group (UEG).
If you're wondering why UEG sounds so familiar, that's because they're the same group which supplies gas to your favourite hawker centres. Yep, that's how your favourite hawker stalls can cook up your favourite char kway teow and mee goreng.
More importantly, Union Power is committed to helping you manage your energy costs in a hassle-free and cost-effective manner. So if you'd like to lower your electricity bill today, why not consider Union Power for your power solutions?
Union Saver 6 Plan
Fixed rate of 32.10c/kWh
PLAN TYPE
32.10
RATE
6m
CONTRACT
Union Saver 6 Plan
Fixed rate of 32.10c/kWh
PLAN TYPE
32.10
RATE
6m
CONTRACT
3.8
67 Reviews
Service Rating
Customer Support
Ease of signup
Online Portal
Most Helpful
Posted 12 Aug 2022
Purchased
Union Saver 6 Plan
I dont know how express my anger on this company, all I can say please close your company and don't trouble your customers. What an awful company.0
What are your thoughts?Posted 12 Jul 2022
Purchased
Union Saver 6 Plan
[Customer Services] No reply after 3 emails sent, no other way to contact. Except to pay a visit headquarter. I hope to hear from you. Thank you0
What are your thoughts?Posted 11 Jul 2022
Purchased
Union Saver 6 Plan
NEVER SIGN UP WITH UNION POWER!!! [Customer Services] Terrible. No telephone line to contact them. They take weeks to reply, and is not helpful. [Hidden Costs] When I sign up, I was told I can transfer the contract to another location that is supported under EMA. However, when I terminated, they denied that and demand I pay the early termination charges.0
What are your thoughts?Posted 08 Jul 2022
Purchased
Union Saver 6 Plan
I have terminated my services with them and am still receiving invoices post termination date. Users are pretty much screwed when the minimum payment by AXS is $30. Any invoiced amount which is lower than that is unable to be settled. The other options available are either via giro or recurring credit card payments (which both I do not require since services have been terminated with them). The customer service hotline is also non-functional and there’s no way to speak with a customer service rep. Avoid at all costs.1
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Posted 04 Jul 2022
Purchased
Union Saver 6 Plan
Avoid Avoid Avoid. no number to contact them. Bills seem to be made up. No way of querying charges. Really one of the poorest experiences I have had with a Utility company (and that is a low bar)0
What are your thoughts?Posted 08 Jun 2022
I terminated my contract on 14 of April . They billed in me and I think it is ok. In june I received another billing. Tried going in the website , cannot get into my account. Service is no good1
What are your thoughts?Exactly, our contract ended 19 July and they did deduct the last bill on 10 Aug. On September, we still receive bill ! No way to verify this payment as there is no reply via several enquiries emails. We are terminating our GIRO payment with them until they reply and verify.
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Posted 22 Apr 2022
Purchased
Union Saver 6 Plan
After discontinuing their services, they still charge me after I switch to another electricity provider. Poor. Cant call the service line cuz i guess they save cost.0
What are your thoughts?Posted 07 Mar 2022
Purchased
Union Saver 6 Plan
Don’t seem to be interested in renewing our contracts. Only have 6 month renewal at very high price!1
What are your thoughts?There is no response from customer services & poor quality of website
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Posted 06 Mar 2022
Purchased
Union Saver 6 Plan
The website page is comparatively of poor quality and needs a lot of improvement in User interface and User experience.0
What are your thoughts?Posted 24 Feb 2022
Renewal price plan option limited. Doesn’t seem interested to retain customer. Will be switching out.0
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Recent Activity
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Features and Benefits of Union Power
Thinking of switching to Union Power?
Well... here are some benefits which you can enjoy if you do:
- The plan has its security deposits waived
- The pricing for a Union Power plan is pretty straightforward
- Union Power will absorb the carbon tax charge and transmission loss factor for fixed-rate plans
Need help choosing electricity providers? Compare Singapore's Best Electricity Retailers with Seedly's Open Electricity Market Comparison Tool
Union Power's Electricity Plans Comparison
Union Power has 1 type of electricity plan.
The Union Saver (fixed price) comes in 6-month duration. This is more suitable if you prefer a constant rate throughout your entire contract.
Plan name | Plan Type | Duration | Electricity Rates / Price per kwh (incl GST) | Bonus |
|---|---|---|---|---|
Union Saver 6 | Fixed Rate | 6 months | 32.10 ¢/kWh | Security Deposit Waived |
summary of union power electricity plans and rates
Union Power Review: Fees and Charges
Besides the plans and their pricing, here are some other fees and charges levied by Union Power which you might wanna take note of:
One-time registration fee
None for all plans.
Late Payment Charge
1% per month on unpaid opening balances of invoice
Security Deposit
Waived for all plans.
Early Termination Fee
If you choose to terminate your Union Power plan before your subscription is up
Early Termination Charge = (Fee Payable to the Retailer based on Dwelling Type and Remainder of Contractual Obligation) + Administrative Costs + EBT Account Closure Fee
The administrative costs refer to one-time amount (S$26.75 inclusive of GST) to cover any administrative expenses incurred in the termination of the Electricity Agreement
EBT Account Closure Fee refers to the prevailing fee payable to SP Services (i.e., change of electricity account holder or relocation of Premises)
For the avoidance of doubt, the Early Termination Charges for the full contract duration shall be applicable for any termination of the Electricity Agreement prior to the Commencement Date.
Dwelling Type | Remaining contract duration more than 3 months | Remaining contract duration less than 3 months |
|---|---|---|
HDB 1-Room | $180 | $60 |
HDB 2-Room | $210 | $70 |
HDB 3-Room | $270 | $90 |
HDB 4-Room | $300 | $100 |
HDB 5-Room / Executive HDB | $360 | $120 |
Condominium | $600 | $200 |
Landed Property | $1020 | $340 |
Early Termination Charge
AMI Meter Installation
S$42.80
Note: (It is not compulsory to install an AMI meter)
Paper Bill
You can access your Union Power bill on the Union Power Customer Portal or via the mobile app.
But if you prefer receiving a hardcopy bill because you're old-fashioned like that, it'll cost you S$1.07 per bill (inclusive of GST).
FAQs about Union Power
1. How do I switch to Union Power?
Once you've decided on which Union Power plan you'd like to sign up for, just scroll up and click on the "Apply Now" button!
2. Will my electricity be disrupted when I decide to switch to Union Power?
No, as you will be switching retailers and NOT electricity supply. Your electricity will still be delivered to you via the SP PowerGrid, so you won't have to worry about disruption.
3. Is there a service charge?
No service charge but administrative charges will apply in accordance the Union Power plan your choose.
4. Does Union Power require a security deposit?
No security deposit required.
5. How does Union Power bill?
Union Power offers Direct Billing, this means you will be billed directly by Union Power.
The rest of your utilities like water and gas will continue to be billed to you by SP Group.
6. Do I have to change my meter if I switch to Union Power?
No. You do not have to change meters if you choose to go with a Union Power plan.
Contact Union Power
- Address: 25 Genting Road, #07-01, Union Energy Group Building, Singapore 349482
- Phone: 6858 5555
- Fax: 6284 2414
Contact us at [email protected] should you require any assistance or spot any inaccuracies.
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Exactly, our contract ended 19 July and they did deduct the last bill on 10 Aug. On September, we still receive bill ! No way to verify this payment as there is no reply via several enquiries emails. We are terminating our GIRO payment with them until they reply and verify.