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Union Power

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  • Reviews (47)
  • Discussions (0)
  • More Details

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4.3
47 reviews
claimed

Claimed

This product is managed by Union Power.

USER RATINGS

Customer Support

4.6

Ease of signup

4.6

Online Portal

4.2
Use our comparison tool to choose the best plan for you
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Plans (5)

Slide 1 of 5
  • Union Saver 24 Plan

    Fixed rate of 22.20c/kWh

    PLAN TYPE

    22.20

    RATE

    24m

    CONTRACT

  • Union Saver 12 Plan

    Fixed rate of 22.20c/kwh

    PLAN TYPE

    22.20

    RATE

    12m

    CONTRACT

  • Union Saver 6 Plan

    Fixed rate of 22.49c/kWh

    PLAN TYPE

    22.49

    RATE

    6m

    CONTRACT

  • Power Saver 24 Plan

    18.00% off regulated tariff

    PLAN TYPE

    20.52

    RATE

    24m

    CONTRACT

  • Power Saver 12 Plan

    19.00% off regulated tariff

    PLAN TYPE

    20.27

    RATE

    12m

    CONTRACT

Union Saver 24 Plan

Fixed rate of 22.20c/kWh

PLAN TYPE

22.20

RATE

24m

CONTRACT

Details

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  • Claimed in October 2020

Union Power Review 2021

Union Power is an electricity retailer, licensed by Energy Market Authority (EMA) and a member of Union Energy Group (UEG).

If you're wondering why UEG sounds so familiar, that's because they're the same group which supplies gas to your favourite hawker centres. Yep, that's how your favourite hawker stalls can cook up your favourite char kway teow and mee goreng.

More importantly, Union Power is committed to helping you manage your energy costs in a hassle-free and cost-effective manner. So if you'd like to lower your electricity bill today, why not consider Union Power for your power solutions?

Read More about Union Power
Reviews (47)

4.3

47 Reviews

  • 5
    34
  • 4
    5
  • 3
    3
  • 2
    0
  • 1
    5

Read Review About...

    Most HelpfulMost RecentLow to HighHigh to Low
      30 Jun 2021

      Purchased

      Power Saver 24 Plan

      [Signup Process] Fuss-free port over to union power! With the mobile application, users can view their usage and check on the history of their electricity charges! Keep up the great work!

      0

      What are your thoughts?

      Reply

      Posted 3d ago

      Purchased

      Union Saver 24 Plan

      Billing process and bill generation is one of the worst I have come across. The bill is not easy to understand - (1) hard to understand when the actual meter reading occurs as the amount is simply shown as adj in the bill, (2) bill generation date and recurring card payment date happens within days, (3) e-bill is not even ready by the time payment is deducted from credit card! Payment options are limited. You can only select recurring basis for credit card or GIRO payment. No options for one-time payment. Forget about the app - you can view the pdf bill but are unable to download it. There is no other useful function on the app.

      1

      Union Power

      Union Power

      05 Nov 2020

      Hello SF. At Union Power, we are constantly looking at ways to improve our services to serve our customers the best that we can thus, feedback as those you have highlighted are of utmost importance to us and it will go a long way to help us improve. Rest assure that integrations are in the pipeline and most of the issues that customers feedback pertaining to the Customer Portal had been channeled to the relevant team to work on and we hope to get this improvement up as soon as possible.

      What are your thoughts?

      Reply

      Posted 6d ago

      Purchased

      Union Saver 12 Plan

      it was easy to sign up but after submitting, there was no confirmation of submission immediately after. since there is a deadline for promo codes, i wanted to be sure i had submitted it in time.

      0

      What are your thoughts?

      Reply

      Posted 12d ago

      Purchased

      Power Saver 12 Plan

      This is be far the worst open electricity provider in terms of billing. Since inception of this service, the billing cycle gets shorter and shorter. In addition, it auto deduct 2 days from day of invoicing. In the most recent month billing, deduction happened on the same invoicing date. Good thing only signed up for 12 mths period and can't wait to switch to another OE provider

      0

      What are your thoughts?

      Reply

      Posted 19d ago

      Purchased

      Union Saver 24 Plan

      [Customer Services] union power CS are considered relatively responsive on phone or email. they solved the issues all the time [Hidden Costs] no hidden cost [Referral] good referral program. Electricity everything still works well till date. have been with them for abt a year

      0

      What are your thoughts?

      Reply

    Discussions (0)
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      Features and Benefits of Union Power

      Thinking of switching to Union Power?

      Well... here are some benefits which you can enjoy if you do:

      • Selected plans (Power Saver 12 and Union Saver 12) come with complimentary home contents insurance coverage up to S$5,000 for 12 months underwritten by HL Assurance.
      • All plans have their security deposits waived
      • The pricing for all of Union Power plans are pretty straightforward
      • Union Power will absorb the carbon tax charge and transmission loss factor for fixed-rate plans

      Need help choosing electricity providers? Compare Singapore's Best Electricity Retailers with Seedly's Open Electricity Market Comparison Tool

      Union Power's Electricity Plans Comparison

      Union Power has 5 different types of electricity plans to choose from.

      The Union Saver (fixed price) comes in 6, 12, and 24-month duration. This is more suitable if you prefer a constant rate throughout your entire contract.

      The Power Saver (discount off regulated tariff) comes in 12 or 24-month duration. The rates will change in tandem with the SP group regulated tariff, but at the very least, you know that you're getting a discounted rate that is lower than the regulated tariff.

      Plan name

      Plan Type

      Duration

      Electricity Rates / Price per kwh (incl GST)

      Bonus

      Union Saver 6

      Fixed Rate

      6 months

      21.18 ¢/kWh

      Security Deposit Waived

      Union Saver 12

      Fixed Rate

      12 months

      21.38 ¢/kWh

      • Complimentary Home Contents Insurance
      • Security Deposit Waived

      Union Saver 24

      Fixed Rate

      24 months

      21.38 ¢/kWh

      Security Deposit Waived

      Power Saver 12

      Discount Off Regulated Tariff

      12 months

      20.10% off

      • Complimentary Home Contents Insurance
      • Security Deposit Waived

      Power Saver 24

      Discount Off Regulated Tariff

      24 months

      20.10% off

      Security Deposit Waived

      summary of union power electricity plans and rates

      Union Power Review: Fees and Charges

      Besides the plans and their pricing, here are some other fees and charges levied by Union Power which you might wanna take note of:

      One-time registration fee

      None for all plans.

      Late Payment Charge

      1% per month on unpaid opening balances of invoice

      Security Deposit

      Waived for all plans.

      Early Termination Fee

      If you choose to terminate your Union Power plan before your subscription is up

      Early Termination Charge = (Fee Payable to the Retailer based on Dwelling Type and Remainder of Contractual Obligation) + Administrative Costs + EBT Account Closure Fee

      The administrative costs refer to one-time amount (S$26.75 inclusive of GST) to cover any administrative expenses incurred in the termination of the Electricity Agreement

      EBT Account Closure Fee refers to the prevailing fee payable to SP Services (i.e., change of electricity account holder or relocation of Premises)

      For the avoidance of doubt, the Early Termination Charges for the full contract duration shall be applicable for any termination of the Electricity Agreement prior to the Commencement Date.

      Dwelling Type

      Remaining contract duration more than 3 months

      Remaining contract duration less than 3 months

      HDB 1-Room

      $180

      $60

      HDB 2-Room

      $210

      $70

      HDB 3-Room

      $270

      $90

      HDB 4-Room

      $300

      $100

      HDB 5-Room / Executive HDB

      $360

      $120

      Condominium

      $600

      $200

      Landed Property

      $1020

      $340

      Early Termination Charge

      AMI Meter Installation

      S$42.80
      Note: (It is not compulsory to install an AMI meter)

      Paper Bill

      You can access your Union Power bill on the Union Power Customer Portal or via the mobile app.

      But if you prefer receiving a hardcopy bill because you're old-fashioned like that, it'll cost you S$1.07 per bill (inclusive of GST).

      FAQs about Union Power

      1. How do I switch to Union Power?

      Once you've decided on which Union Power plan you'd like to sign up for, just scroll up and click on the "Apply Now" button!

      2. Will my electricity be disrupted when I decide to switch to Union Power?

      No, as you will be switching retailers and NOT electricity supply. Your electricity will still be delivered to you via the SP PowerGrid, so you won't have to worry about disruption.

      3. Is there a service charge?

      No service charge but administrative charges will apply in accordance the Union Power plan your choose.

      4. Does Union Power require a security deposit?

      No security deposit required.

      5. How does Union Power bill?

      Union Power offers Direct Billing, this means you will be billed directly by Union Power.

      The rest of your utilities like water and gas will continue to be billed to you by SP Group.

      6. Do I have to change my meter if I switch to Union Power?

      No. You do not have to change meters if you choose to go with a Union Power plan.

      Contact Union Power

      • Address: 25 Genting Road, #07-01, Union Energy Group Building, Singapore 349482
      • Phone: 6858 5555
      • Fax: 6284 2414

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

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