Went through my renewal contract recently and I was not impressed by the discount even when I had become a sliver member as I can see that new sign up and other energy retailer was having a lower rate then having to renew the contract.
So I manage to make use of the Whatsapp number to the customer service department and voice out my disappointment at first.
After TPS review, they had decided to provide the same rate as my initial sign up and I was delighted and immediately, I told them that I would like to sign up the PowerFix 36.
With the ease of the billing through SP services, I can make use of Giro payment and also monitor the U-save discount by the government.
It has been a great 2 years of experience and I'm glad that I do not need to worry much for the next upcoming 3 more years with TPS
Relatively easy, went through the Whatsapp conversation with the customer service personnel and upon agreement to activate re-contract, they simply update all the details and send me the confirmation via email. GREAT