facebookTuas Power Reviews and Comparison - Seedly

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4.8
1030 reviews
claimed

Claimed

This product is managed by Tuas Power.

Summary

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  • Claimed in October 2020

Tuas Power Review 2021

Overall, Tuas Power consistently scores high on SeedlyReviews because users appreciate the lower rates post-switch from SP group, the convenience of utilising the same bill, as well as Tuas Power's stellar customer service.

Tuas Power offers 2 types of electricity pricing plans: Tariff and Fixed rates, for a duration of 12, 18 or 24 months.

If you want convenience when it comes to bill payments, Tuas Power has bundled their bill with SP Group. So you'll get all of your utility bills in one place.

Tuas Power is for residents and businesses who wish to explore different energy retailers in light of the Open Energy Market (OEM). Tuas Power boasts reliability, simplicity and affordability as their unique selling points. Being in the power generation industry since 1995, Tuas Power is an experienced player in electricity production who is able to assure users of a reliable power supply at low costs.

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Plans (3)

Slide 1 of 3
  • Tuas Power PowerFIX 12 Plan

    Fixed Price of 32.17 c/kwh

    PLAN TYPE

    32.17

    RATE

    12m

    CONTRACT

  • Tuas Power PowerFIX 18 Plan

    Fixed rate of 32.17 c/kwh

    PLAN TYPE

    32.17

    RATE

    18m

    CONTRACT

  • Tuas Power PowerFIX 24 Plan

    Fixed rate of 32.17 c/kwh

    PLAN TYPE

    32.17

    RATE

    24m

    CONTRACT

Tuas Power PowerFIX 12 Plan

Fixed Price of 32.17 c/kwh

PLAN TYPE

32.17

RATE

12m

CONTRACT

Reviews (1030)

4.8

1030 Reviews

5
880
4
124
3
14
2
4
1
8

Service Rating

Customer Support

4.8

Ease of signup

4.8

Online Portal

4.7
      Posted 17h ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      I decided to sign up with Tuas Power after going to several roadshows and doing research online. The promoter who approached me is very knowledgeable and is able to answer all my queries. Will definitely recommend Tuas Power to my family and friends.

      0

      What are your thoughts?

      Posted 2d ago

      Purchased

      Tuas Power PowerFIX 12 Plan

      Great customer service. Have a peace of mind when signing up with Tuas Power! Auto renewal is fuss-free!

      0

      What are your thoughts?

      Posted 2d ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      Good customer service. Called Tuas Power hotline to enquire about my account & the customer officer, Patrick is very helpful. The sign-up for renewal is also very easy, you just call the hotline & tell them your decision & as everything is done at their end.

      0

      What are your thoughts?

      Posted 2d ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      [Customer Services] Good service provider to general enquiry online and by hotline number available. The customer service officer is responsive and polite when attending to customer enquires. The customer service officer handle issues in a professional manner and provide solutions to customer enquires promptly.

      0

      What are your thoughts?

      Posted 3d ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      We have been with Tuas since 2020. They have been quick and patient to reply my questions via email during renewal period. Pleasant experience.

      0

      What are your thoughts?

      Posted 12d ago

      Purchased

      Tuas Power PowerFIX 12 Plan

      Customer service is very friendly, billing wise is very easy to check, portal is very convenient as well. Great to renew with them once again.

      0

      What are your thoughts?

      Posted 12d ago

      Purchased

      Tuas Power PowerFIX 12 Plan

      [Signup Process] [Customer Services] The sign up process is easy and fast. With Tuas Power, their billing combined with SP Group for water utility in 1 billing reduces our hassle to refer to 2 different billings.

      0

      What are your thoughts?

      Posted 17d ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      I have been with Tuas Power since 2 years ago. It was thru the friendly service that I signed up with them as I was skeptical at the beginning to change from SP to open market. Everything was explained in detail. This is my 1st renewal for another 2 years. Had recommended quite a few of my friends to sign up with them. Do continue to support them.

      0

      What are your thoughts?

      Posted 18d ago

      Purchased

      Tuas Power PowerFIX 12 Plan

      Thank you very much for making things easy 🙏🏻 Was easy to re-contract. So far no billing issues and all is good 👍🏻

      0

      What are your thoughts?

      Posted 19d ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      Excellent customer service and fast processing on terminating one account and transfer to another for SP after my house move. Ease in payment altogether in one SP bill.

      0

      What are your thoughts?

    Discussions (0)

      No Posts Found.

      Types of Tuas Power Electricity Plans

      Tuas Power offers 1 type of standard price plan: fixed rates. And they come with a contract for a duration of 12, 18, or 24 months.

      Fixed Rate Plans: These are calculated per kWh, so you can enjoy price certainty with fixed electricity rates for your entire contract period

      Plan

      Type

      Electricity Rates / Price per kWh

      PowerFIX 12
      12 months

      Fixed Rates

      32.17 cents/kWh

      PowerFIX 24
      24 months

      Fixed Rates

      32.17 cents/kWh

      PowerFIX 18
      18 months

      Fixed Rates

      32.17 cents/kWh

      Summary of Electricity Plans available with Tuas Power

      As electricity plans and prices tend to change often, do check Tuas Power's official website for the latest plans and pricing

      Benefits and Features of Tuas Power

      • Simplicity, reliability, and affordability
      • Other than having one of the largest market shares of electricity retailing, Tuas Power also has great customer service
      • Flexibility to choose your contract duration from 12, 18 or 24 months according to your preferences
      • Hassle-free switch over - If you switch to Tuas Power, bill payments and your current meter are still integrated with SP. There'll be no need for extra charges or separate charges.
      • No Charges for Transmission Loss Factor
      • There will be no additional security deposits necessary if you're transferring over from SP
      • Enjoy 1% cashback on your power bills if you have a POSB Everyday Card
      • Additionally, new signups get to enjoy free selected AVIVA insurance - choose to be protected for home contents, personal accidents, or travel.

      Fees and Charges for Tuas Power

      • Late Payment Charge: 1% per month on the outstanding amount
      • Early Termination Fee: S$200
      • One-time Meter Installation for Advanced Metering Infrastructure (AMI) Meter: S$42.80 (not a compulsory installation)
      • Special Meter Reads by SP: S$21.40

      Need help choosing electricity providers? Compare Singapore's Best Electricity Retailers with Seedly's Open Electricity Market Comparison Tool

      Contact Tuas Power

      • Residential Enquiries: 68386888
      • Business Enquiries: 68385565
      • For more information, you can visit Tuas Power’s website.

      About Tuas Power

      Tuas Power is regarded as one of the top 3 power providers in Singapore. Incorporated in 1995 alongside the start of the reform of the power industry in Singapore. Today, Tuas Power is known as one of the country’s leading power generation companies and is a supplier of energy solutions, multi-utilities and environmental services.

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

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