Tuas Power Reviews and Comparison - Seedly
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Reviews (105)
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  • Signed up with Tuas Power today after comparing between Keppel Electric, Geneco, Ohm, iSwitch and Tuas Power. Here's my 9 reasons why I signed up with them after extensive research online and finding out more at their roadshows: 1) Integrated billing means no need to receive two bills, or set up new/additional payment arrangement 2) Billing transparency means having a piece of mind. Have requested to see billing sample from the above retailers. Only Tuas Power shows the usage in figures (i.e. XXX kWh); exactly as what is shown in your SP bill now. Keppel one shows a bar chart with no indication of the exact kWh which leaves room for billing manipulation (although you can log into your SP utilities portal, if you have one, to see the figures). No wonder so many people reviewed about their billing in-transparency. 3) Competitive sign-up incentive. Tuas offers Bonus Link Points, $𝟯𝟬 𝗡𝗧𝗨𝗖 𝘃𝗼𝘂𝗰𝗵𝗲𝗿 (sign up at roadshow or online) Tuas, Keppel, oHm and Geneco have a 1% rebate with POSB everyday card and/or 5% UOB One Card rebate + 1% off with UOB. For roadshow, Keppel offers a total of $50 off bill if payment by UOB, $20 off bill if by other cards. 4) Earn 1 NTUC Link Point for every 8kWh 5) No additional security deposit which some retailers charge. 6) TFL is absorbed. Of the retailers above, only Keppel does not. 7) No relocation fee. Geneco charges a $10.70 fee if you shift house. 8) They have been in business for a long time and own their own power generator, unlike other smaller independent retailers. 9) Roadshow promoters not pushy or touting. To be honest, I went down to the roadshow wanting to sign up with Geneco as many people gave good reviews and the prices shown online by banks are one of the lowest. However, I realised at the roadshow that prices are the same/almost the same across the different retailers for the 2 year fixed package. Keppel had the best sign up incentive especially for UOB card holders and direct rebate to the electricity bill. I finally went ahead with Tuas Power given the plus points mentioned above (esp. billing transparency), positive reviews about its customer service, no-fuss online sign up process, and pretty competitive incentive.
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    Jon Doe
    Jon Doe

    2w ago

    Yeah...something like that.
    Shuwen Ng
    Shuwen Ng

    3w ago

    Hi serene can i hv ur referral code
  • just sharing my experience with tuas power. and referral code RCDC492 new promotion just started in july, if you sign up with referral code, 2 years fixed plan, $80 rebates. 3 years fixed plan $120 rebates. i signed up back in may, and received email confirmation with contract documents within half hour. on actual transfer date, received email confirmation from tuas power about being transferred. submitted my own port over meter readings to SP, received almost immediate email acknowledgement from SP on my meter readings submitted. received my first SP bill after transfer date. pro-rated meter readings clearly stated, contract expiry date with tuas power also clearly stated. basically same SP bill layout as before, same giro payment as before. fuss free. received my 2nd SP bill after transfer, the full rebates were applied. total rebates higher than my combined electricity+water+gas bill, so i have balance rebates carried forward to next month. so far so good. will check my ntuc linkpoints next time. cheers.
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    Vita Hanjimin
    Vita Hanjimin

    3d ago

    Updated about 2nd bill (complete with full rebates).
    Vita Hanjimin
    Vita Hanjimin

    3d ago

    Updated about 1st bill (pro rated).
  • Signed up during their roadshow. Ambassadors were very friendly and informative! They could answer most of the questions that other retailers were not able to. I find that having the same SP Bill is super convenient as well because I am too lazy to pay 2 bills and change my payment method. Customer service is reliable! Will recommend others to choose Tuas Power!
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  • Life is not always about the cheapest price as cheap service usually hangs together with it. Tuas Power goes against this by offering very competitive prices and best of all, excellent customer service. I have called a number of times and the call gets answered straight away by very friendly lady who sort out problems on the spot. Keep it up.
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  • Great customer service help me to switch from ohm to tuas when i said it had to be done within 1 week. Great referral code ideas.
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  • After reviewing all power supply companies, , optional for Tuas n Singtel power , finally submitted to Tuas power ,all because their customer service are very helpful to reply by email with very detail explanations, wish to Thanks Jasper Woo for the great help customer service.
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  • Signed up with Tuas Power online today after comparing between Keppel Electric, Geneco, Ohm. Reasons why I signed up with them after extensive research online. Opt for the 24-month standard contract fix rates @17.98 after GST. 1) Single billing same as SP 2) Earn Linkpoint monthly 3) $60 / $100 one time rebates depends on the period of contract 4) POSB Everyday card rebates Time for a change as present SP rates is at the highest peak and climb furthermore! Recommended! Happy shopping for better power deals $$$.
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    Jonathan Ng
    Jonathan Ng

    6d ago

    Hi there! I'm Jonathan from the Seedly Community Team. Just a friendly reminder to not post any promotional/referral codes here. All promotional/referral codes posted in product reviews will be deleted. Users who repeatedly spam their promotional/referral codes will be banned from our community. Thanks!
  • I signed up in end June and is now eagerly awaiting the switch in mid July. When i signed up, i spelt the name with one alphabet wrongly. When i received the confirmation letter with Tuas Power and spotted my error, it was passed working hours. Thus, i emailed and left a FB message for them.They assisted me to correct the error on the next working day. Wht i choose Tuas? 1. An experienced well known gentailer in singapore and not merely a retailer. They hv their own power plant. Stability factor ensured. 2. Integrated billimg with sp removes the hassles and ensure easy tracking. Current payment mode and cycle remains. Familiar bill together with other utilities like water and gas. 3. No extra deposits or weird charges. Current deposit already with sp and will continue so. 4. Easy usage for any future govt utilities renate or u save. 5. Locked in cheap rate for 3 mths at $17.98(with GST). Cheaper than current sp and electri tariffs and inflation, which are usually on an uptrend. 6. $120 rebate for my fixed plan. Get on board the power train!
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Nicholas Tan Yi Da
Nicholas Tan Yi Da
Level 3. Wonderkid
Answered 1w ago
Well prices are similar, the only thing u can do is to weigh the pros and cons of other stuff, such as whether its same bill, hidden fees, promotions, trustworthiness of the company transparency of billing, etc. Hope that helps :)

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Nicholas Tan Yi Da
Nicholas Tan Yi Da
Level 3. Wonderkid
Updated 1w ago
My general rule of thumb is to choose companies that are 1)big well established companies(e.g. companies with their own power generation factories like tuas, keppel etc. 2)trustworthy 3) transparent in their billing/fees and also for some who wish more convinience , maybe choose ones that are the same SP bill. Hope that helps:)

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Randy Chai
Randy Chai
Level 4. Prodigy
Updated 4w ago
Hi there! If you've been following our community you would probably find that we've already covered the cheapest electricity retailer and the terms & conditions you should consider when it comes to choosing the ideal retailer. If you've yet to do so, do click on the respective links and read for your own good :) A couple of considerations beyond prices and promotions would be, services, usability and how environmentally friendly theses retailers are. So which electricity retailers are actually environmentally friendly? ! Carbon Neutral Electricity Retailers iSwitch - All of iSwitch's electricity plans are 100% green. They have this iSwitch2Green Carbon Credit Offset scheme that is applicable for both businesses and residential households. These carbon credits are issued with the aim of reducing the equivalent emission of greenhouse gases into the atmosphere. Households can use these credits to offset their use of electricity to become carbon neutral, helping you do your part for the environment! Do note that iSwitch has six electricity plans to choose from, 3 Fixed Price Plans and 3 Discount-Off-Tariff (DOT) Plan. Source: https://iswitch.com.sg/green-electricity-iswitch-online-price-plans/ Geneco - Geneco has a plan (Get It Green Plan) that produces zero carbon footprint for a one-year period. However, do note that all users can purchase carbon credits with Geneco at an additional cost of S$0.005 per kWh, which will be reflected on your monthly bill. Which represents that If your household consumes 500 kWh per month, and you have signed up with us for a 24-month fixed rate plan at S$0.1620 per kWh, your electricity bill would be S$81 per month. If you choose to purchase the carbon credits to offset your electricity consumption at a cost of S$0.005 per kWh, you would only be paying an additional S$2.50 per month. Which is not too steep of a price to pay to reduce your carbon footprint! Do note that Geneco has a total of seven electricity plans to choose from, 4 Fixed Price Plans, 1 Discount-Off-Tariff (DOT) Plan and 2 Non-Standard Fixed Price Plan. Source: https://www.geneco.sg/reduce-carbon-footprint/ Sembcorp Power - All Semcorp Power's regular plans provide carbon offset 50 kWh of electricity per month. P.S. For every successful contract sign-up with Sembcorp Power, they claim to pledge $5 to selected charities to offset their electricity bills. Wow! Solar Energy Plans/Retailers Geneco - 100% clean solar energy plan (Get Sunny) for 18 months. However, do note that your contract will be renewed under a standard 24 months Fixed Plan. View fact sheet here Sembcorp - Unique non-standard solar energy price plan (Sunshine Plan) that provides you with green energy from 7am to 7pm only and regular energy after this period. Do note that the prices vary as well. You will pay 21.40c/kWh from 7am to 7pm and 18.65c/kWh after. View fact sheet here Sunseap has three Fixed-Price Plans and three Discount off Tariff Plans that you can choose from which runs on 1%, 50% and 100% solar energy respectively View source: https://www.sunseap.com/residential/electricity-plans/ P.S. You can also check out and compare reviews of all 12 electricity retailers here: https://seedly.sg/reviews/electricity-market I hope this will help!
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About Tuas Power
OperationsIncorporated in March 1995, Tuas Power today is one of Singapore’s leading power generation companies.
Types of plans availableDiscount Off Tariff plan Fixed Rate plan Peak and non-peak plan
Contract lengthPower Do - 6/ 24 Months Power Fix - 18/ 24/ 36 Months
Plan NamesPower Do - Up to 22% off Regulated Tariff Power Fix - As low as 17.98 cents per kwH (With GST)

About Tuas Power

Tuas Power is regarded as one of the top 3 power providers in Singapore. Incorporated in 1995 alongside the start of the reform of the power industry in Singapore. Today, Tuas Power is known as one of the country’s leading power generation companies and is a supplier of energy solutions, multi-utilities and environmental services.

Tuas Power is for residents who wish to explore different energy retailers in light of the Open Energy Market (OEM).

Tuas Power electricity plan users can enjoy 1% cashback with POSB Everyday Card. Plans also include the Transmission Loss Factor and are also inclusive of the Carbon Tax.

Good To Know

Energy bill is integrated within the SP services bill, no additional GIRO payments necessary.

Customers can also Earn NTUC LinkPoints.

NTUC Plus! Members enjoy 1 LinkPoint with every 8 kWh used.  

Contact Info

Address: 111 Somerset Road #11-09,

               TripleOne Somerset

               Singapore 231864

CusCare Hotline

Residential Enquires: 6838 6888

Business Enquires: 6838 5565

Fax: 6838 5595

Operating hours: 9am to 5.30pm, Mon to Fri

Email: [email protected]

For more information, you can visit Tuas Power’s website.