After a year of using Tuaspower, I can safely say that it was a right decision. It was hassle free and there was no hidden costs as promised. 👍🏻👍🏻👍🏻
Took up the fixed price 17.98/kwH (after GST) Non-standard plan for 3 years.
For those who are worried about extra charges under a non standard price plan, this review is just for you. I called and verified with the customer hotline staff the charges that may apply:
1. Early termination charges of $200.
2. Admin fee of $53.50 if the account holder fails to provide the retailer the mandatory supporting documents.
3. One time fee to install the smart meter (OPTIONAL)
4. Security deposit if you are not existing SP customer.
5. 1% interest per month on the unpaid outstanding balance.
What the above means is that if u are a diligent customer in paying bills, stay with Tuas during the time period you sign, there will be NO additional charges. For those who are confused with the charges in the fact sheet for a non standard pricing plan (18/36 month), I have done the due diligence by calling the customer hotline and basically the difference lies in the pricing plan and potentially charges AFTER the expiry of the non-standard pricing plans so please MAKE SURE YOU READ THE TUAS POWER LETTER BEFORE THE EXPIRY TO SELECT IF YOU WANT TO OPT OUT OR STAY WITH THEM, in which case, if you do not do so, the contract will AUTORENEW.
Some other people have highlighted the perks above which you can read from above but what I find the best about Tuas Power are:
1. Same SP bill ( not electronic but physical); good for elderly people who are already familiar with it
2. For people who are renting house, you will be happy to know that in case you take a 18/24/36 months pricing plan and you move house within the time period, Tuas Power will not charge you for moving to a new residential address and you can use up the remaining months of the existing pricing plan without RECONTRACTING.
3. Fuss Free online application. You just need to send your existing SP bill and the copy of your NRIC/FIN via whatsapp after signing up.
Hope the above review was useful.