facebookTuas Power Reviews and Comparison - Seedly

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4.8
959 reviews
claimed

Claimed

This product is managed by Tuas Power.

Summary

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  • Claimed in October 2020

Tuas Power Review 2021

Overall, Tuas Power consistently scores high on SeedlyReviews because users appreciate the lower rates post-switch from SP group, the convenience of utilising the same bill, as well as Tuas Power's stellar customer service.

Tuas Power offers 2 types of electricity pricing plans: Tariff and Fixed rates, for a duration of 12, 18 or 24 months.

If you want convenience when it comes to bill payments, Tuas Power has bundled their bill with SP Group. So you'll get all of your utility bills in one place.

Tuas Power is for residents and businesses who wish to explore different energy retailers in light of the Open Energy Market (OEM). Tuas Power boasts reliability, simplicity and affordability as their unique selling points. Being in the power generation industry since 1995, Tuas Power is an experienced player in electricity production who is able to assure users of a reliable power supply at low costs.

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Plans (3)

Slide 1 of 3
  • Tuas Power PowerFIX 12 Plan

    Fixed Price of 29.79c/kwh

    PLAN TYPE

    29.79

    RATE

    12m

    CONTRACT

  • Tuas Power PowerFIX 18 Plan

    Fixed rate of 29.79c/kwh

    PLAN TYPE

    29.79

    RATE

    18m

    CONTRACT

  • Tuas Power PowerFIX 24 Plan

    Fixed rate of 29.79c/kwh

    PLAN TYPE

    29.79

    RATE

    24m

    CONTRACT

Tuas Power PowerFIX 12 Plan

Fixed Price of 29.79c/kwh

PLAN TYPE

29.79

RATE

12m

CONTRACT

Reviews (959)

4.8

959 Reviews

5
823
4
112
3
12
2
4
1
8

Service Rating

Customer Support

4.8

Ease of signup

4.8

Online Portal

4.7
    Most HelpfulMost RecentLow to HighHigh to Low
      Posted 1d ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      I'm thankful to be with Tuas Power because i can enjoy great savings and so far there isn't any issues or problem arising. Most importantly, when i renewed my plan the whole process was fast. Customer service staff was nice and patient to explain all the details. No hidden cost and no hidden clause! Really enjoyed the great services with Tuas. Reliable and trusted brand 👍

      0

      What are your thoughts?

      Posted 2d ago

      Purchased

      Tuas Power PowerFIX 12 Plan

      I called customer service twice to confirm the renewal rates as an existing customer. However, when I received the renewal letter, the rates were all wrong again. You messed up my case with those new sign ups. Disappointed!

      1

      What are your thoughts?

      Tuas Power

      Tuas Power

      2d ago

      Hi Kelven, we apologise for the unexpected experience caused by an IT glitch.

      We are glad that the issue had been resolved and we are thankful that you had renewed with us.

      Thank you for giving us the opportunity to serve you better.

      Posted 3d ago

      Purchased

      Tuas Power PowerFIX 18 Plan

      Very much appreciated to enjoy the saving for my electricity bill with Tuas Power for 3 years. Dealing with Tuas Power is always easy and convenient. Decided to renew my contract for another 18 months and hopefully by then the oil price to be lower. Thank you.

      0

      What are your thoughts?

      Posted 5d ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      Easy, fuss-free sign ups and renewal with competitive prices. This is my second contract with Tuas Power.

      0

      What are your thoughts?

      Posted 6d ago

      Purchased

      Tuas Power PowerFIX 18 Plan

      I have been a Tuas Power user for 3 years. Was a good decision as I locked in the price for 3 years at a very low rate. I therefore decided to renew with TP again. But as the price of oil is very high, I decided to renew contract for one year and 6 months. Hopefully the price of oil will be lower after then. [Signup Process] I had problem signing up online as the OTP was going off the screen too quickly. I did not realise it was being blocked as a spam would be blocked.

      1

      What are your thoughts?

      Tuas Power

      Tuas Power

      2d ago

      Hi Edward, thank you for your feedback. Do reach out to us if you need assistance on the OTP the next round, We will try to resolve with you. With Tuas Power, our customers are never alone in their electricity supply journey. :) Have a great week ahead.

      Posted 7d ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      [Customer Services] Quick response to the enquiry of renewal contract. I got the renewal contract immediately. The whole service is easy and simple managed.

      0

      What are your thoughts?

      Posted 7d ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      Signup process was easy and the customer service staff very satisfied and very happy to be with tuas power.👌😊

      0

      What are your thoughts?

      Posted 8d ago

      Purchased

      Tuas Power PowerFIX 18 Plan

      Very value for money. This has been my third time signing up with them! Has never regretted signing up with them. Although their rate may be slightly above others, but I still decide to stick with them as their customer service was good and responsive. Patrick helped with the renewal through email and there was no need for me to do anything. But hope that they can provide some rebate for existing customers to retain them.

      0

      What are your thoughts?

      Posted 8d ago

      Purchased

      Tuas Power PowerFIX 18 Plan

      [Customer Services] Good n understand , easy and reliable . Like to combine electrical bill and all in one. Signup is convinced.

      0

      What are your thoughts?

      Posted 9d ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      [Signup Process] Signing up is easy and hassle free. Loved that the billing is combined with SP services. Easy to view the invoice with all in one.

      0

      What are your thoughts?

    Discussions (0)
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      Types of Tuas Power Electricity Plans

      Tuas Power offers 1 type of standard price plan: fixed rates. And they come with a contract for a duration of 12, 18, or 24 months.

      Fixed Rate Plans: These are calculated per kWh, so you can enjoy price certainty with fixed electricity rates for your entire contract period

      Plan

      Type

      Electricity Rates / Price per kWh

      PowerFIX 12
      12 months

      Fixed Rates

      29.79 cents/kWh

      PowerFIX 24
      24 months

      Fixed Rates

      29.79 cents/kWh

      PowerFIX 18
      18 months

      Fixed Rates

      29.79 cents/kWh

      Summary of Electricity Plans available with Tuas Power

      As electricity plans and prices tend to change often, do check Tuas Power's official website for the latest plans and pricing

      Benefits and Features of Tuas Power

      • Simplicity, reliability, and affordability
      • Other than having one of the largest market shares of electricity retailing, Tuas Power also has great customer service
      • Flexibility to choose your contract duration from 12, 18 or 24 months according to your preferences
      • Hassle-free switch over - If you switch to Tuas Power, bill payments and your current meter are still integrated with SP. There'll be no need for extra charges or separate charges.
      • No Charges for Transmission Loss Factor
      • There will be no additional security deposits necessary if you're transferring over from SP
      • Enjoy 1% cashback on your power bills if you have a POSB Everyday Card
      • Additionally, new signups get to enjoy free selected AVIVA insurance - choose to be protected for home contents, personal accidents, or travel.

      Fees and Charges for Tuas Power

      • Late Payment Charge: 1% per month on the outstanding amount
      • Early Termination Fee: S$200
      • One-time Meter Installation for Advanced Metering Infrastructure (AMI) Meter: S$42.80 (not a compulsory installation)
      • Special Meter Reads by SP: S$21.40

      Need help choosing electricity providers? Compare Singapore's Best Electricity Retailers with Seedly's Open Electricity Market Comparison Tool

      Contact Tuas Power

      • Residential Enquiries: 68386888
      • Business Enquiries: 68385565
      • For more information, you can visit Tuas Power’s website.

      About Tuas Power

      Tuas Power is regarded as one of the top 3 power providers in Singapore. Incorporated in 1995 alongside the start of the reform of the power industry in Singapore. Today, Tuas Power is known as one of the country’s leading power generation companies and is a supplier of energy solutions, multi-utilities and environmental services.

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

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