facebookTuas Power Reviews and Comparison - Seedly

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4.8
1011 reviews
claimed

Claimed

This product is managed by Tuas Power.

Summary

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  • Claimed in October 2020

Tuas Power Review 2021

Overall, Tuas Power consistently scores high on SeedlyReviews because users appreciate the lower rates post-switch from SP group, the convenience of utilising the same bill, as well as Tuas Power's stellar customer service.

Tuas Power offers 2 types of electricity pricing plans: Tariff and Fixed rates, for a duration of 12, 18 or 24 months.

If you want convenience when it comes to bill payments, Tuas Power has bundled their bill with SP Group. So you'll get all of your utility bills in one place.

Tuas Power is for residents and businesses who wish to explore different energy retailers in light of the Open Energy Market (OEM). Tuas Power boasts reliability, simplicity and affordability as their unique selling points. Being in the power generation industry since 1995, Tuas Power is an experienced player in electricity production who is able to assure users of a reliable power supply at low costs.

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Plans (3)

Slide 1 of 3
  • Tuas Power PowerFIX 12 Plan

    Fixed Price of 32.17 c/kwh

    PLAN TYPE

    32.17

    RATE

    12m

    CONTRACT

  • Tuas Power PowerFIX 18 Plan

    Fixed rate of 32.17 c/kwh

    PLAN TYPE

    32.17

    RATE

    18m

    CONTRACT

  • Tuas Power PowerFIX 24 Plan

    Fixed rate of 32.17 c/kwh

    PLAN TYPE

    32.17

    RATE

    24m

    CONTRACT

Tuas Power PowerFIX 12 Plan

Fixed Price of 32.17 c/kwh

PLAN TYPE

32.17

RATE

12m

CONTRACT

Reviews (1011)

4.8

1011 Reviews

5
863
4
122
3
14
2
4
1
8

Service Rating

Customer Support

4.8

Ease of signup

4.8

Online Portal

4.7
      Posted 15h ago

      Purchased

      Tuas Power PowerFIX 18 Plan

      Been with TP for 1070 days. Initial transition was easy. I even did change my family hawker stall electrify to TP too. The customer relationship officer was very nice And responsible . Came to my family hawker stall to collect the paper work during the initial sign up too . Over the years. Whenever you have issue , call or email has prompt response . Same bill as SP. Since signing up, dun care about Electricity price increase . With Powerfix , U need electricity, just use . No worry at all!

      0

      What are your thoughts?

      Posted 2d ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      Tuas Power Customer Services Officers are fast and patience in replying my queries even I have repeated asking the same question as I need a reconfirmation to my queries. The renewal contract was spick and span.

      0

      What are your thoughts?

      Posted 3d ago

      Purchased

      Tuas Power PowerFIX 12 Plan

      Sign up process is easy and fast. If you have any questions, they are willing to answer all your enquiries. Good :D

      1

      What are your thoughts?

      Tuas Power is easily the most pocket-friendly electricity vendor in the city

      and service is amazing accurate, fast and efficient.

      ​

      Will always be considered for future renewals above the rest.

      ​

      Thanks,

      ​

      Wong,

      Posted 6d ago

      Purchased

      Tuas Power PowerFIX 18 Plan

      [Customer Services] Linda provide excellent customer service support with her information, advice and recommendations. [Signup Process] The whole renewal process was hassle free, easy and smooth. No need to set up any Giro arrangement with bank. [Hidden Costs] With one bill integrated with SP group is easy to monitor as we do not need to enrol for e-statement with additional costs

      0

      What are your thoughts?

      Posted 6d ago

      Purchased

      Tuas Power PowerFIX 18 Plan

      [Signup Process] SEAMLESS CUSTOMER SERVICE. VERY EFFICIENT. CONTINUING WITH TP DESPITE HIGHER PRICE. HOPEFULLY YOU CAN DO BETTER IN RETAINING CUSTOMERS WITH MORE ATTRACTIVE PRICING.

      0

      What are your thoughts?

      Posted 6d ago
      Excellent service, one bill with SP for easy monitoring of bill. Have excellent customer support experience.

      0

      What are your thoughts?

      Posted 7d ago

      Purchased

      Tuas Power PowerFIX 12 Plan

      [Customer Services] This is the 4th year i had been with Tuas Power (TP) , just signed up my 3rd contract with TP within this month June 2022. Although TP offered rate was not as good as other competitors but I still choose to stay put and grow together with TP, mainly because of their excellent customer service that my wife had encountered. I would like to compliment TP staffs Kelvin Tay, who is always friendly and patiently gave advise to my wife whenever she called TP customer hotline. I will highly recommend to others and my friends who is looking for an alternative electricity service provider to switch to Tuas Power. Thank you Kelvin Tay and Tuas Power.

      0

      What are your thoughts?

      Posted 7d ago
      Tuas power was my first choice provider when i started with them 3 years back. I save some money switching to Tuas and was perhaps my best decision that time. Never regretted. i even referred a few friends n relatives to switch to Tuas Power. Service is generally good.. However the problem with retaining old customers seem to be not their top priority. i called them if any preferential rate for customers who intend to stay with them for another term.. They are not very forthcoming to retaining me... So i decided that since your offer wasn't as good as others providers... i switched to Senoko Energy in May 2022. So far so good with Senoko... except their customer service always suck...

      1

      What are your thoughts?

      Tuas Power

      Tuas Power

      7d ago

      Hi YG Lim, thank you for affirming your choice with us.
      ​

      With the recovery of the global economy post-COVID and the ongoing war, global energy prices have been surging at an unprecedented level.

      Because we are here to stay, we need to keep our business viable. We are committed to serving our customers. Since the launch of OEM, we pride ourselves at offering the best rates and providing great customer experience.

      However, with current energy prices still rising, we had to make the difficult decision to adjust our price. We understand the impact of electricity cost to our customers and we will continue to do our best to bring competitive pricing.

      ​

      We seek your understanding and look forward to your return soon. :)

      ​

      Posted 7d ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      Very wise choice choosing Tuas Power with lots of great savings! Renewed contract before expiry date. Offer customers more incentives. Keep up the great work Tuas Power! (:

      0

      What are your thoughts?

      Posted 8d ago

      Purchased

      Tuas Power PowerFIX 24 Plan

      Tuas Power has provided us competitive rates for type of plans. The electricity charges are billed into our SPGroup bill. It is convenience. The renewal process is fast n smooth. Well done!

      0

      What are your thoughts?

    Discussions (0)

      No Posts Found.

      Types of Tuas Power Electricity Plans

      Tuas Power offers 1 type of standard price plan: fixed rates. And they come with a contract for a duration of 12, 18, or 24 months.

      Fixed Rate Plans: These are calculated per kWh, so you can enjoy price certainty with fixed electricity rates for your entire contract period

      Plan

      Type

      Electricity Rates / Price per kWh

      PowerFIX 12
      12 months

      Fixed Rates

      32.17 cents/kWh

      PowerFIX 24
      24 months

      Fixed Rates

      32.17 cents/kWh

      PowerFIX 18
      18 months

      Fixed Rates

      32.17 cents/kWh

      Summary of Electricity Plans available with Tuas Power

      As electricity plans and prices tend to change often, do check Tuas Power's official website for the latest plans and pricing

      Benefits and Features of Tuas Power

      • Simplicity, reliability, and affordability
      • Other than having one of the largest market shares of electricity retailing, Tuas Power also has great customer service
      • Flexibility to choose your contract duration from 12, 18 or 24 months according to your preferences
      • Hassle-free switch over - If you switch to Tuas Power, bill payments and your current meter are still integrated with SP. There'll be no need for extra charges or separate charges.
      • No Charges for Transmission Loss Factor
      • There will be no additional security deposits necessary if you're transferring over from SP
      • Enjoy 1% cashback on your power bills if you have a POSB Everyday Card
      • Additionally, new signups get to enjoy free selected AVIVA insurance - choose to be protected for home contents, personal accidents, or travel.

      Fees and Charges for Tuas Power

      • Late Payment Charge: 1% per month on the outstanding amount
      • Early Termination Fee: S$200
      • One-time Meter Installation for Advanced Metering Infrastructure (AMI) Meter: S$42.80 (not a compulsory installation)
      • Special Meter Reads by SP: S$21.40

      Need help choosing electricity providers? Compare Singapore's Best Electricity Retailers with Seedly's Open Electricity Market Comparison Tool

      Contact Tuas Power

      • Residential Enquiries: 68386888
      • Business Enquiries: 68385565
      • For more information, you can visit Tuas Power’s website.

      About Tuas Power

      Tuas Power is regarded as one of the top 3 power providers in Singapore. Incorporated in 1995 alongside the start of the reform of the power industry in Singapore. Today, Tuas Power is known as one of the country’s leading power generation companies and is a supplier of energy solutions, multi-utilities and environmental services.

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

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