PacificLight is an electricity power generator and retailer committed to helping their customers effectively and simply manage their energy needs. As part of the Open Energy Market (OEM) PacificLight has offered different residential plans to cater to different household needs. PacificLight is owned by FPM Power Holdings (Singapore) Ltd and PETRONAS Power Corporation (Mauritius) Ltd.
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How do I switch to PacificLight?
You can sign up online here or call 6266 1188
Will my electricity be disrupted when I do decide to switch?
No, as you are switching electricity retailers and not supply you will not experience a disruption.
Is there a service charge?
There is no registration fee. However other fees apply (if applicable), such as Price Plan Change fee ($53.50), Historical Billing Information Request ($21.40) and Reprint and Mailing of hardcopy bills ($2.14 per bill).
Does PacificLight require a security deposit?
Yes, the security deposit will be collected upon the first bill.
How will I be billed?
PacificLight offers direct billing, this means you will be billed directly from PacificLight. SP Group will send you a separate bill for the rest of your utilities.
Do I have to change my meter if I switch to PacificLight?
No, unless you choose the Save While Sleeping Plan. Switching meters with PacificLight would incur a one time fee of $40 (before GST)
Customer Service Hotline: 6266 1188
Operating Hours: Mon - Fri, 9am - 8pm
Sat, 9am - 1pm
Electricity Supply interruption: 24-hour hotline, 1800 778 8888
Email: [email protected]
For more contact info you can visit PacificLight’s contact page here.