iSwitch Reviews and Comparison - Seedly
Slide 1 of 6
  • "Chope" the Rate 12m
    Fixed rate of 17.67c/kwh
  • "Chope" the Rate 24m
    Fixed rate of 17.76c/kwh
  • "Chope" the Rate 36m
    Fixed rate of 17.87c/kwh
  • iPromo - iPad 36m
    5% off regulated tariff
  • Super Saver Discount 12m
    22.8% off regulated tariff
  • Super Saver Discount 24m
    23% off regulated tariff
Reviews (53)
4.2
Reviews (53)
4.2
  • 5
    40
  • 4
    3
  • 3
    0
  • 2
    0
  • 1
    10

Most Helpful

  • Most Helpful
  • Most Recent
  • Low to High
  • High to Low
  • Updated on 04 Oct 2018
    Prompt in reply to email enquiries and online renewal application. Online account management is easy to use. Highly recommended!
    0 comments
    5
  • Updated on 04 Oct 2018
    I had first decided to take up iswitch when it started launching in Jurong. Their promo is the attractive at that point of time. Fast response from them and solving my problem immediately. Good customer service. They had also given me alternative and suggestion on my problem. Thank you so much!
    0 comments
    5
  • Updated on 04 Oct 2018
    I was comparing all the Fixed Rate (24mths plan) across all retailers when it started to open up to the area in Jurong and found iSwitch to have the most competitive plan. The application was smooth and easy. Their service staffs were very attentive to your enquires. The staffs are very flexible in their approach. Billing was e-statements which were sent to my email promptly. So far, so good! Have not encountered any issues thus far.
    0 comments
    5
  • Very good customer service, the person handling my questions is very patience and know what to propose to me on the queries i have.
    0 comments
    4
  • Updated on 15 Feb 2019
    It was easy to sign up. The customer service agent was friendly and helpful.
    0 comments
    4
  • Updated on 03 Oct 2018
    I was comparing all the Fixed Rate (24mths plan) across all retailers back in Jul/Aug 2018 and found iSwitch to have the most competitive plan. The application was smooth and easy. Billing was e-statements which was sent to my email promptly. They do allow credit card payments thru their website (whether this would earn points/cashback/miles is dependent on the credit card i guess). So far, so good! Have not encountered any issues thus far.
    0 comments
    4
  • I would give it a zero star if there was one. The customer service was horrible and the advertising was misleading, intentionally leaving out the monthly service fees from the published rate only to hide it in the fine prints. Why is there a need to hide this if the company is transparent. I also dare not leave my one-month deposit with them (remember the shared bicycles?). They will charge you $100 when you realize about the service fees and want to cancel even on the same day. It is unfair to the elderly and less privileged. I really hope the authorities will step-in because we don't need such companies preying and lurking among us in a market that is supposed to be transparent and fair competition.
    0 comments
    2
  • Updated on 08 May 2019
    Extremely horrible experience with the sales staff. When the consumer didn't furnished the staff with the Utility account number even the Sms reminder is sent to consumer. That's mean the consumer is still considering, he/she may not wish to sign up with them. However a confirmation of sign-up is received via SMS and threatening consumer that termination fee will be enforced if he/she cancel the sign-up. This is a most Forceful/Evil selling technique/attitude that I ever encountered for my 59 years on earth.
    0 comments
    2
Questions (6)

Recent Activity

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Ohm Energy

iSwitch

Geneco

Keppel Electric

SeedlyTV EP08

Yixiong Chang
Yixiong Chang
Level 5. Genius
Updated on 07 Jun 2019
Imagine they are our different telco. M1, Starhub, Singtel etc. Or our Banks (DBS, UOB, OCBC, Standchart etc) offering mortgage loan. There are offering the same thing, but just different pricing terms. In short, the plans can be summarised into 2 main type. One is fixed price (imagine fixed interest rate loan), and another is variable (imagine floating rate interest based on sibor). The variable will be usually a discount( x %) off the regulated tarrif (sibor) rate that the rest of singaporeans are paying now. For actual plan comparision, see the official site. https://compare.openelectricitymarket.sg/#/home

SeedlyTV EP08

iSwitch

Electricity Market

Nicholas Tan Yi Da
Nicholas Tan Yi Da
Level 3. Wonderkid
Answered 2w ago
Well that one they answered in the faq on why they charge ah, u can go check it out.

SeedlyTV EP08

Electricity Market

Sembcorp Power

iSwitch

Tuas Power

Senoko Energy

Diamond Electric

Nicholas Tan Yi Da
Nicholas Tan Yi Da
Level 3. Wonderkid
Answered 2w ago
Well prices are similar, the only thing u can do is to weigh the pros and cons of other stuff, such as whether its same bill, hidden fees, promotions, trustworthiness of the company transparency of billing, etc. Hope that helps :)

SeedlyTV EP08

Electricity Market

Senoko Energy

Diamond Electric

iSwitch

Sembcorp Power

Tuas Power

Nicholas Tan Yi Da
Nicholas Tan Yi Da
Level 3. Wonderkid
Updated 2w ago
My general rule of thumb is to choose companies that are 1)big well established companies(e.g. companies with their own power generation factories like tuas, keppel etc. 2)trustworthy 3) transparent in their billing/fees and also for some who wish more convinience , maybe choose ones that are the same SP bill. Hope that helps:)

Electricity Market

SeedlyTV EP08

iSwitch

Huang Shuxian
Huang Shuxian
Level 3. Wonderkid
Answered 2w ago
With such limited information provided it is hard to give you a accurate respond or solution. As many factors can be contributing to the increse in electricity bill and not necessary kwh consumption. Plus at the point of signing up with the retailer if it is not done online but with the representative , he/she have to explain clearly before signup as required by the EMA .

iSwitch

There's a monthly service fee $5.30 (incl of GST) hidden in the fact sheets!!! Most of their plan has it: https://iswitch.com.sg/wp-content/uploads/2019/01/3.-iSwitch-Fact-SheetChope-the-Rate24-MonthsNon-StandardWebsite140119.pdf ! So this will makes iSwitch no longer the cheapest... In fact, adding it with their lowest rates makes it not worth it anymore ...
Answer image preview
About iSwitch
Plan Types and Price“Chope” the Rate Exclusive (12 Months): $0.1762/KWH “Chope” the Rate (24 Months): $0.1755/KWH “Chope” the Rate (36 Months): $0.1754/KWH iPromo - iPad (36 Months): 5% discount off Regulated Tariff Super Saver Discount (12 Months): 22.8% discount off Regulated Tariff Super Saver Discount (24 Months): 23% discount off Regulated Tariff
Contract Length/ Supply Term“Chope the Rate”: 12/24/36 Months iPromo: 36 Months Super Saver Discount: 12/24 Months
PerksCash Rebate

About iSwitch

iSwitch is a member of the RCMA Group.

As part of the Open Energy Market (OEM) scheme, iSwitch intends to empower consumer choice by offering different options to allow consumers to better manage their energy costs.

Other than aiming to help customers save money, iSwitch is also committed to helping their consumers offset their carbon emissions. This is done through the iSwitch2Green product, which allows consumers to offset their carbon emissions through the purchase of UN Certified Carbon Credits.

FAQS

How to switch to iSwitch?

One must first check their eligibility to switch, followed by price plan selection, then proceed with online sign-up. There are no registration fees required.

Will my electricity be disrupted when I do decide to switch?

No, you will not experience disruption as you would be switching retailers, not supply.

Is there a service charge?

Yes, a monthly charge of $4.95 (before GST) will be charged for maintenance of the IT systems and infrastructure. This charge is kept separately from the electricity rate for your monthly consumption, to ensure that your electricity rate remains competitive. This fee is applicable to Non-Standard plans.

How long does it take to process my application?

Within 10 days for residential consumers to transfer your electricity account from SP (non-market) to iSwitch (market).

Does iSwitch require a deposit?

HDB 1-3 room ($30)

HDB 4-5 room ($60)

Condo to landed property ($90)

The initial deposit will be charged to your first invoice. A subsequent adjustment may be required using customer’s actual average electricity consumption within the first 3 months to equate to one month bill.

Effectively your security deposit will equate to 1 month’s electricity bill.

Your security deposit with SP Group cannot be transferred.

How will I be billed?

You will receive a separate e-bill from iSwitch for your home electricity.

You can download your bill at your convenience as you sign into the iSwitch Customer Portal.

No hardcopy bill will be provided by iSwitch

Do I have to change my meter if I switch to iSwitch?

No. But if you do decide to switch from an analogue to an AMI meter, there will be a one-time installation fee of $40 per AMI meter (exclusive of GST).

Contact Info

Phone: 1800 505 9900 or 6914 2360

Electricity Supply Interruption: 1800 778 8888 (SP Group 24 hours)

Email: [email protected]

Operating Hours: Mon - Fri, 9am - 5.30pm

For more info, you can check out iSwitch’s FAQ here.