iSwitch Reviews and Comparison - Seedly
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iSwitch

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  • Reviews (65)
  • Questions (0)
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Details

About iSwitch

iSwitch is a member of the RCMA Group.

As part of the Open Energy Market (OEM) scheme, iSwitch intends to empower consumer choice by offering different options to allow consumers to better manage their energy costs.

Other than aiming to help customers save money, iSwitch is also committed to helping their consumers offset their carbon emissions. This is done through the iSwitch2Green product, which allows consumers to offset their carbon emissions through the purchase of UN Certified Carbon Credits.

Read More about iSwitch
Reviews (65)

4.0

65 Reviews

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    43
  • 4
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  • 3
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  • Updated 3w ago

    Purchased

    Super Saver Discount 24m

    On I Switch for 1 year already..Upon signing up there was this road show in Punggol Interchange..Signing and switching was easy pixy..was giving Air Con servicing as Sign Up Gifts..but til now we not even Redeem yet..No body called up..I called up on February..was told 6 months available to redeem but we were into Circuit Breaker and all..So I guessed it's never redeemable alr..So far electricity supply or e billings there was no hassle..So I still recommend.. Probably change to a cheaper one again once 24 months contract up.
    0 comments
    0
  • Updated 4w ago

    Purchased

    "Chope" the Rate 24m

    With them for 1 year, downside were the freebies, 1 year accident plan insurance(separated into 6 months which needs to be renew and its so basic, TMC wasnt even included, the agent did not even inform me again after the first 6 month was over) + aircon servicing (booked a slot and it was 2 months later). Understand that its not ISWITCH's issue but who you partner with reflects on your brand. [Customer Services] Changing my mode of payment was done within a day, emailed them and they changed to my new cc details. Called them before with regards to their signing up freebies, the CSO was friendly and give good instructions. [Signup Process] Signed up at a roadshow and i just filled up some form and it was done, pretty easy. [App] Basic and Clean Application
    0 comments
    0
  • Updated 4w ago

    Purchased

    "Chope" the Rate 36m

    I have use their electric plans for 1 year. Their service is good and once you finish 1 year. You also get one $50 rebate which is value for money.
    0 comments
    0
  • Updated 4w ago

    Purchased

    Super Saver Discount 24m

    [Signup Process] It was rather easy to sign up and generally hassle-free. We chose to switch to i-switch as we found its plans quite competitive and attractive.
    0 comments
    0
  • Updated on 22 Feb 2020
    [Customer Services] Didn't get the promised free aircon services. Tried booking the time slot but wasn't available. Sent emailed various times and was told they will contact me but to none. Felt cheated. Guess I'm not the only one. Will consider switching back to SP Power.
    0 comments
    0
Questions (0)
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FAQS

How to switch to iSwitch?

One must first check their eligibility to switch, followed by price plan selection, then proceed with online sign-up. There are no registration fees required.

Will my electricity be disrupted when I do decide to switch?

No, you will not experience disruption as you would be switching retailers, not supply.

Is there a service charge?

Yes, a monthly charge of $4.95 (before GST) will be charged for maintenance of the IT systems and infrastructure. This charge is kept separately from the electricity rate for your monthly consumption, to ensure that your electricity rate remains competitive. This fee is applicable to Non-Standard plans.

How long does it take to process my application?

Within 10 days for residential consumers to transfer your electricity account from SP (non-market) to iSwitch (market).

Does iSwitch require a deposit?

HDB 1-3 room ($30)

HDB 4-5 room ($60)

Condo to landed property ($90)

The initial deposit will be charged to your first invoice. A subsequent adjustment may be required using customer’s actual average electricity consumption within the first 3 months to equate to one month bill.

Effectively your security deposit will equate to 1 month’s electricity bill.

Your security deposit with SP Group cannot be transferred.

How will I be billed?

You will receive a separate e-bill from iSwitch for your home electricity.

You can download your bill at your convenience as you sign into the iSwitch Customer Portal.

No hardcopy bill will be provided by iSwitch

Do I have to change my meter if I switch to iSwitch?

No. But if you do decide to switch from an analogue to an AMI meter, there will be a one-time installation fee of $40 per AMI meter (exclusive of GST).

Contact Info

Phone: 1800 505 9900 or 6914 2360

Electricity Supply Interruption: 1800 778 8888 (SP Group 24 hours)

Email: [email protected]

Operating Hours: Mon - Fri, 9am - 5.30pm

For more info, you can check out iSwitch’s FAQ here.