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iSwitch is a member of the RCMA Group.
As part of the Open Energy Market (OEM) scheme, iSwitch intends to empower consumer choice by offering different options to allow consumers to better manage their energy costs.
Other than aiming to help customers save money, iSwitch is also committed to helping their consumers offset their carbon emissions. This is done through the iSwitch2Green product, which allows consumers to offset their carbon emissions through the purchase of UN Certified Carbon Credits.
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How to switch to iSwitch?
One must first check their eligibility to switch, followed by price plan selection, then proceed with online sign-up. There are no registration fees required.
Will my electricity be disrupted when I do decide to switch?
No, you will not experience disruption as you would be switching retailers, not supply.
Is there a service charge?
Yes, a monthly charge of $4.95 (before GST) will be charged for maintenance of the IT systems and infrastructure. This charge is kept separately from the electricity rate for your monthly consumption, to ensure that your electricity rate remains competitive. This fee is applicable to Non-Standard plans.
How long does it take to process my application?
Within 10 days for residential consumers to transfer your electricity account from SP (non-market) to iSwitch (market).
Does iSwitch require a deposit?
HDB 1-3 room ($30)
HDB 4-5 room ($60)
Condo to landed property ($90)
The initial deposit will be charged to your first invoice. A subsequent adjustment may be required using customer’s actual average electricity consumption within the first 3 months to equate to one month bill.
Effectively your security deposit will equate to 1 month’s electricity bill.
Your security deposit with SP Group cannot be transferred.
How will I be billed?
You will receive a separate e-bill from iSwitch for your home electricity.
You can download your bill at your convenience as you sign into the iSwitch Customer Portal.
No hardcopy bill will be provided by iSwitch
Do I have to change my meter if I switch to iSwitch?
No. But if you do decide to switch from an analogue to an AMI meter, there will be a one-time installation fee of $40 per AMI meter (exclusive of GST).
Phone: 1800 505 9900 or 6914 2360
Electricity Supply Interruption: 1800 778 8888 (SP Group 24 hours)
Email: [email protected]
Operating Hours: Mon - Fri, 9am - 5.30pm
For more info, you can check out iSwitch’s FAQ here.