iSwitch Reviews and Comparison - Seedly
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iSwitch

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iSwitch Review 2020

iSwitch is a member of the RCMA Group.

As part of the Open Energy Market (OEM) scheme, iSwitch intends to empower consumer choice by offering different options to allow consumers to better manage their energy costs.

Other than aiming to help customers save money, iSwitch is also committed to helping their consumers offset their carbon emissions. This is done through the iSwitch2Green product, which allows consumers to offset their carbon emissions through the purchase of UN Certified Carbon Credits.

Read More about iSwitch
Reviews (69)

4.0

69 Reviews

  • 5
    45
  • 4
    8
  • 3
    1
  • 2
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  • 1
    15

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  • Updated 2w ago

    Purchased

    "Chope" the Rate 24m

    Been about 20 months since signing up with them and still have not receive their "promised" free air-con servicing till today. I feel they don't have any customer service retention mentality and don't treat customer's feedback seriously. Definitely considering another company after 24 months contract.
    0 comments
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    Post
  • Updated 2w ago

    Purchased

    "Chope" the Rate 24m

    Customer service is horrible and unreliable. I had the hardest time just reaching them to terminate my plan. I had tried every method possible (call, fb messenger, email). Eventually after multiple attempts they had claimed they had replied my email but I did not receive it (not in my junk mail either) and they had not bothered to send a follow up email. It's as though they were hoping I would forget so that the plan will recontract to the more expensive one automatically. Then after termination, I was supposed to receive my security deposit refund via cheque sent to my mail (explicitly said so in the bill) but 3 months later i still haven't received any cheque. I had to call in to check and found out they haven't even sent it out. I demanded an explanation and the guy said they normally wait for customer to call then can decide whether to send by cheque or bank transfer. Basically again means they were hoping we forget so they get to keep our money. I am really unsatisfied with iswitch and definitely DO NOT RECOMMEND. I'm with ohm now and they are a million times better!
    0 comments
    0
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  • Updated on 08 Jul 2020

    Purchased

    "Chope" the Rate 36m

    Signed up our plan with an agent at PLQ square. the switching process went smoothly and happy to save 30% from our usual electricity bill
    0 comments
    0
    Post
  • Updated on 08 Jul 2020

    Purchased

    "Chope" the Rate 36m

    [Signup Process] The porting and signing up was easy and best place to get freebie is by roadshow You no time for roadshow just input the following referral code out of kindness LIM11932
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  • Updated on 08 Jul 2020

    Purchased

    "Chope" the Rate 24m

    [Hidden Costs] Transparent, no hidden cost, this is what I like, no sweet talk from sales agent. [Signup Process] It was easy and hassle free. Online portal is nice and easy. Making payment via credit card is straight forward. However if you miss the payment the reminder will follow very promptly :)
    0 comments
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Questions (0)
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FAQS

How to switch to iSwitch?

One must first check their eligibility to switch, followed by price plan selection, then proceed with online sign-up. There are no registration fees required.

Will my electricity be disrupted when I do decide to switch?

No, you will not experience disruption as you would be switching retailers, not supply.

Is there a service charge?

Yes, a monthly charge of $4.95 (before GST) will be charged for maintenance of the IT systems and infrastructure. This charge is kept separately from the electricity rate for your monthly consumption, to ensure that your electricity rate remains competitive. This fee is applicable to Non-Standard plans.

How long does it take to process my application?

Within 10 days for residential consumers to transfer your electricity account from SP (non-market) to iSwitch (market).

Does iSwitch require a deposit?

HDB 1-3 room ($30)

HDB 4-5 room ($60)

Condo to landed property ($90)

The initial deposit will be charged to your first invoice. A subsequent adjustment may be required using customer’s actual average electricity consumption within the first 3 months to equate to one month bill.

Effectively your security deposit will equate to 1 month’s electricity bill.

Your security deposit with SP Group cannot be transferred.

How will I be billed?

You will receive a separate e-bill from iSwitch for your home electricity.

You can download your bill at your convenience as you sign into the iSwitch Customer Portal.

No hardcopy bill will be provided by iSwitch

Do I have to change my meter if I switch to iSwitch?

No. But if you do decide to switch from an analogue to an AMI meter, there will be a one-time installation fee of $40 per AMI meter (exclusive of GST).

Contact Info

Phone: 1800 505 9900 or 6914 2360

Electricity Supply Interruption: 1800 778 8888 (SP Group 24 hours)

Email: [email protected]

Operating Hours: Mon - Fri, 9am - 5.30pm

For more info, you can check out iSwitch’s FAQ here.