facebookYouTrip Card Reviews and Comparison - Seedly

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4.6
578 reviews
claimed

Claimed

This product is managed by YouTrip.

Summary

YouTrip Card

YouTrip is Singapore's first multi-currency travel wallet with a linked Mastercard. It allows travelers to pay in over 150 currencies worldwide with no transaction fees! And you get to store up to 10 currencies in your YouTrip wallet, allowing you to cop the best currency rates anytime before your intended trip.

Product Page Transparency

  • Claimed in October 2020

Card Features & Details

1) Currency Exchange

  • No. of supported currencies: 10 in-app currencies (SGD, USD, EUR, GBP, JPY, HKD, AUD, NZD, CHF, SEK)
  • Currency exchange rate: Whole Exchange Rates 

2) Fees & Charges

  • Card issuance fee: S$0
  • Card replacement fee: S$10
  • Currency conversion fee: 0%
  • Overseas transaction fees: 0%
  • Overseas withdrawal fee: S$5 flat per withdrawal
  • Card top-up fee:
    - Credit/Debit Card: S$0
    - Visa Credit Cards: 1.5% service fee
    - PayNow: S$0

3) Card Type:

  • Card payment type: Mastercard
  • No. of currencies: Transact cashless in more than 150 currencies

4) Card Top-Up Methods

  • Cards supported: Mastercard or Visa credit/debit card up to a wallet limit of S$5,000
  • Others: PayNow

5) Other Features 

  • Remittance: Not supported
...see more

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YouTrip

Mastercard

TYPE

Free

CURRENCY EXCHANGE FEES

N/A

MONTHLY FEES

$5/transaction

OVERSEAS ATM WITHDRAWAL FEES

150+

SUPPORTED FIAT CURRENCIES

YouTrip

Mastercard

TYPE

Free

CURRENCY EXCHANGE FEES

N/A

MONTHLY FEES

$5/transaction

OVERSEAS ATM WITHDRAWAL FEES

150+

SUPPORTED FIAT CURRENCIES

Reviews (578)

4.6

578 Reviews

5
434
4
90
3
26
2
5
1
23

Service Rating

Application Process

4.7

User Experience

4.5

Customer Support

4.3
      Posted 8d ago

      Purchased

      YouTrip

      All YouTrip customers, please take note. Reversed/Cancelled transaction may not be updated or refunded correctly to your account. Do check! I had a transaction cancelled by a merchant at POS. About a week later, I checked on my YouTrip app that the transaction was still in pending. I reached out to YouTrip CS to check if they have recorded a cancelled transaction on their end, which they responded only after about 6-7 follow ups. After few rounds of frustrating explanation, they claim that there was a "display issue" with their app and request that I uninstall and reinstall. I presume they have to do something in the backend because I have do do it twice for different transactions to get them corrected, making me wonder the integrity of the transaction records with YouTrip. Indeed transaction status is updated correctly as reversed but my balance remain unchanged! I then have to painstakingly compile all the transactions since inception to confirm that my balance is correct. I'm sharing my story so all YouTrip users can take note. Check your transaction records, especially those that are cancelled/reversed.

      0

      What are your thoughts?

      Posted 10d ago

      Purchased

      YouTrip

      Extremely bad experience. Ordered card on 17 Sep, asked for update on 5 Oct and was told to wait. E-mailed customer service again on 27 Oct requesting to cancel the application and was told they are following up on my request with no further response thereafter. E-mailed them again on 11 Nov after my overseas trip (2 months wait) to request for cancellation and was told card was mailed on 3 Nov and needed 3 to 12 working days to be received. Waited again till 28 Nov and still no card. E-mailed customer service once again to cancel and request for confirmation that my personal data has been completely removed from their database. Acknowledgement of cancellation received but no confirmation of removal of personal data even after 2 reminders. Throughout the communication, customer service just kept asking for the reason for cancellation when I have already explicitly informed them of non-receipt of card. I am now concerned on where the card was mailed to, whether it was ever mailed out and whether they have removed my personal data from their database.

      0

      What are your thoughts?

      Posted 16d ago

      Purchased

      YouTrip

      I've used YouTrip since the beginning. Application was quick and mailed my card within days. Their exchange rates are definitely most competitive but lately I've been facing issues with the card getting rejected or not working for online purchases. Strangely, their app doesn't work at all when using VPN on mobile due to their "security implementation". Their solution was to turn off VPN which is simply not an option for me especially when overseas or using public wifi. Youtrip is still my preferred card while travelling for now.

      0

      What are your thoughts?

      Posted 17d ago
      [Customer Support] Very lousy CS, reported unknown payments and the refund took many months and still pending. Call the CS few times and there is no outcome at all.

      0

      What are your thoughts?

      Posted 18d ago

      Purchased

      YouTrip

      My husband transferred some money to my YouTrip wallet on 13/11/22 but the transaction is still PENDING after one whole week. I have emailed YouTrip many times. Not resolved yet. Any advice and worried if the transaction go through or be refunded back to my husband’s wallet soon.

      0

      What are your thoughts?

      Posted 23d ago

      Purchased

      YouTrip

      Used this card when I travelled overseas (MY & KR). Smooth and immediate transactions. If you're not planning to use the card locally, can also lock the card to prevent unwanted transactions. The exchange rate is very attractive. Able to store about 10 (?) currencies, recently used it to exchange and store YEN. UI is also very straightforward and easy to navigate. Have a lot of deals and discounts when you transact with Youtrip too. Overall a lovely product!

      0

      What are your thoughts?

      Posted 11 Nov 2022

      Purchased

      YouTrip

      [Features] 1. Love the exchange rates. Can expect higher rates than the ones you saw in SG money changers. 2. Love the simple UI and ease of access. 3. Love the quick updates on your card spending. Ties back to the simple UI! [Tips] 1. Plan ahead if you’re intending to sign-up and travel with this card. The wait time for the card was about a week for me. 2. If possible, pay-wave instead of withdrawing cash overseas because they charge a fee for withdrawals (likewise any other banks) 3. If you’re planning to travel, just get this damn card my friend!

      0

      What are your thoughts?

      Posted 31 Oct 2022

      Purchased

      YouTrip

      Have a bad experience with their service provider Carol. Have applied the card on 11th October and yet received the card. Will not recommend their service. On a side note, I applied WISE and received the card the same day.

      0

      What are your thoughts?

      Posted 29 Oct 2022

      Purchased

      YouTrip

      Unfortunately I got few fraudulent transactions on my card recently. I have raised the concern with the customer support but have not received any feedback or answer stating by when will the issue be resolved or by when will the refund be made. I read few other fraud comments and it seems others also have experience fraud transactions on their card. For me these transactions were Facebook ads. [Customer Support]

      0

      What are your thoughts?

      Posted 26 Oct 2022

      Purchased

      YouTrip

      I applied for the YouTrip card on 18 September. It’s 26 October now. On my first follow up, support replied that the application process was delayed due to high request volumes. Then the status was updated to “application approved” and the card will take “7-12 months to arrive”. I followed up again and the next reply I received was that the application did not flow through refinitive and the team will follow up. The contradicting updates provided is confusing to me, and could be plainly wrong. Also the service time is not correctly stated on their website and faqs given my application is still pending.

      0

      What are your thoughts?

    Discussions (0)

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      How Does YouTrip Work?

      • Top up your YouTrip wallet on your mobile phone with any SGD credit or debit card for up to S$3,000.
      • Monitor and exchange currencies at your preferred rateas at any time. An alternative would be to utilise YouTrip’s SmartExchange technology, which allows automation in the exchange of current rates as you spend overseas.
      • Enjoy no transaction fees when used for cashless payments in-store and online worldwide.

      YouTrip Review 2021: All You Need To Know About the YouTrip Card & its 0% Transaction Fee

      YouTrip Multi Currency Account Wallet Reviews

      The YouTrip card launched in August 2018 by EZ-Link, You Technologies and Mastercard. This supposedly magical card enables users to pay in more than 150 currencies without currency conversion or transaction fees.

      Since I have some travel plans coming up, I decided to give this MCA a shot and applied for it. To my surprise, the card arrived within the same week.

      Set-up was pretty simple:

      1. Sign up online
      2. Card will be delivered to you
      3. Download the app
      4. Register and activate your card
      5. Link bank account to YouTrip account
      6. Top up your card
      7. Use for online/overseas purchases/bus & train fares

      Payments and In-App Exchange

      YouTrip prides themselves as enabling users to

      • make purchases using your YouTrip card in 150 currencies worldwide
      • no fees no markups at highly competitive wholesale exchange rates.

      The card basically replaces your trip to the money changer with the in-app currency exchange for 10 currencies which lets you store and lock down a good rate for currencies SGD, USD, EUR, GBP, JPY, HKD, AUD, NZD, CHF, and SEK.

      For a list of the best money changers (both online and offline), you’re gonna want to read this guide here.

      Apart from USD and AUD, the rates seem to be more favourable via the YouTrip card.

      Is the YouTrip card a credit card?

      No, the YouTrip card works like a prepaid card. This is great as it

      • helps you keep to a travel budget
      • is a safer choice for travel in case of lost or stolen card incidents
      • locks in up to 10 different currencies any time via the YouTrip in-app currency exchange function.

      Benefits of using the YouTrip card:

      • Free sign up, no card fees and no minimum account balance to keep (as at 1 Dec 18)
      • Works like a MasterCard worldwide i.e. make purchases overseas and in SG
      • Spend in overseas local currency from the wallet at no extra cost (similar to UOB/DBS)
      • Spend SGD overseas with 0% transaction fee. This is good because:
        – MasterCard usually charges a 1% fee for Singapore cards
        – Banks usually charge an additional fee on top of this
        – YouTrip claims to use ‘wholesale exchange rate’, but so does every other bank when making foreign purchases
        – MasterCard Cirrus/Maestro rates are usually better than that of Plus! Visa
      • Top up via debit/credit card
      • If there is insufficient local currency in your account, the system will deduct the shortfall from other currencies in your wallet in this order: SGD, USD, EUR, GBP, JPY, HKD, AUD, NZD, CHF, SEK

      For example: If you are travelling to Hong Kong (HKD) for holidays next year and the HKD is now low compared to the Singapore dollar, you can store HKD in the wallet for use later.

      An accompanying app on your phone also lets you monitor exchange rates and transactions on the go.

      This is a cashless alternative to going to the money changer and keeping cash at home.

      Some drawbacks of using YouTrip:

      • ATM withdrawal fee (overseas local currency from any ATM): S$5 (declared upfront)
        – DBS and UOB have regional partners that do not charge a fee
      • The minimum top-up amount is SGD$20 and maximum storage limit is SGD$3,000.
      • Daily spending limit of S$6000
      • Inactivity after 12 months (a reminder is sent at 9 months): $5 fee
      • Even with foreign currencies in account wallet, you may be subject to Dynamic Currency Conversion(DCC) by foreign merchants/retailers
      • One-way wallet. Can only empty it by using it up fully at a merchant.
      • Unable to get money back even with termination of card, so deplete remaining money before terminating
      • To avoid “losing” money, pay for your bus and MRT train rides in Singapore with whatever remaining money in the account
      • No termination fee imposed, but user will not be able to sign up for YouTrip again after termination

      What other options are there in the field of MCAs?

      Multi-currency accounts (MCA): UOB MightyFX, DBS MCA, Revolut
      No txn fee ATM cards: CIMB ATM card, Revolut ATM card (coming soon!)

      Verdict:

      Full disclosure, I feel like I have not yet fully exploited the benefits of the YouTrip, but it does look promising so far. YouTrip’s main page is pretty open and states their terms in black and white, which is important to convince people to park their funds in the wallet.

      This YouTrip card is great for frequent travellers, people who love a life-hacking app, and people who believe in carrying no cash but just a card on the go.

      Despite the inability to withdraw your money from the MCA, I like the idea that you can simply deplete the money in the account by paying for train or bus rides.

      Can't decide between Revolut or Youtrip? Read our comparison here: Youtrip vs Revolut - Multi-Currency Cards Comparison

      About YouTrip

      YouTrip is Singapore’s first multi-currency mobile wallet which comes in the form of a prepaid Mastercard. Specially designed for travellers to pay overseas with no fees in over 150 currencies, YouTrip’s app allows you to exchange and store up to 10 currencies in-app so you can conveniently lock-down competitive rates before your trip.

      Contact YouTrip

      • Contact number: +65 6904 9334
      • Address: 80 Robinsons Road, #02-00, Singapore 068898

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

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