Application was swift as it's done over a roadshow booth. Wasn't keen initially but the roadshow guy was quite convincing. After months of having it, I find it not of use for me (not that it's not useful) thus i decided to cancel it. Call them and was told to head down to their customer service center (they have 2 in Singapore... wow) to do the cancellation!
They are simply out of their mind! Now is Covid-19 situation and they are asking me to head down to do this! Making it EXTREMELY inconvenient to cancel something that customers don't use is simply bad customer service experience and terrible operations procedure. Obviously they are making it difficult for customers. In this time and age, I would really love to speak to their high level executives and let them see some light that it's really more important to ensure your customers are happy, satisfied and well taken care of. Rather than just force retaining any to have a better looking number.
Not sure if it's because of corporate decision of the mid/low level operations restrictiveness. But RHB ought to really relook into this (even though it seem small, IT ISN'T!!)