Revolut

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• 

  Jiayee

  Level 6. Master

  Updated 2w ago

  Purchased

  Revolut

  I used Revolut for my overseas travel to European countries. It was a pleasant experience. I could withdraw some cash at no cost (but I had to use the correct ATM, there are some ATMs that charge a fee of 3 EUR per transaction). For merchants who accept Visa, I just had to tap. Currency conversion prices are competitive. I no longer have to trade large amounts of cash at the moneychanger. While I'm in Singapore, I use Revolut for my USD purchases. Recently, Revolut has been introducing a lot of cashback campaigns and promotions for some merchants. However, only new customers receive huge cashback. Existing customers like myself get cashback that's lower than my credit card's cashback rates.

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  Abi

  Level 2. Rookie

  Updated 2w ago

  Purchased

  Revolut

  Was a believer! Now hugely disappointed. Asks me to repeat KYC. Completed it. Got a confirmation. Used it a couple of times. A few weeks later, asks me to do additional KYC. Completed it. Never heard back from them. App doesn’t top-up, customer support is abysmal. I can’t find any benefit of using Revolut other than Low foreign exchange fees.. but then I can’t really use the feature.. the app doesn’t allow me to top-up, doesn’t tell me why. I’m not sure if there are any daily limits, FAQs don’t provide any use lgu information, the customer support is by far the worst I have ever experienced for any product across industries. First there’s a chatbot, which like most chatbots is absolutely pathetic, and then there’s a long wait after you tell the chatbot that you wish to speak to a live agent, and then, to top it all, the live agent exchanges the customary “happy to help” messages and that’s the end of it. When you ask your question, the “live agent” disappears like a secret agent. I was planning to get the premium account. I thought I’d check the free account first. And I’m Glad I checked. Yes, it’s a fintech product, and yes it’s not a bank. But with a US$ 5.5 Billion valuation, this level of customer support is simply not acceptable. I’m happy to change money with my bank for the foreseeable future.

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• 

  Lee Wei Lun

  Level 5. Genius

  Updated on 26 Aug 2020

  Purchased

  Revolut

  My first such card was the Company You. After reading up on Revolut, I find that certain features are better than You. One example is, at least Revolut allows you to transfer the money out of your account. For Company You, seems like the money is stuck there. But still appreciate Company You because initially prior to applying for Revolut, I brought the Y card along for some of my trips. And amazingly, I am able to withdraw HKD in HK and Omani Rial in Oman! Which was pretty amazing!

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  Andrew

  Level 2. Rookie

  Updated on 22 Aug 2020

  Purchased

  Revolut

  Remittance is slower than service provider. Took about 3 days for funds to arrive while others took only hours.

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  Syed Atif Husain

  Level 2. Rookie

  Updated on 21 Aug 2020

  Purchased

  Revolut

  Some initial hiccups during the application process but now I’m loving it! Really the best choice for overseas spending.

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